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Summary of reviewsSingular Dream Beach Residences in Playa del Carmen appears to be a highly recommended destination, particularly suited for travelers seeking a combination of convenience, comfort and proximity to both the beach and city life.
One of the standout features of the Singular Dream Beach Residences is its exceptional location. Situated just a short distance from the pristine beach and the bustling 5th Avenue, guests enjoy immediate access to lively dining, shopping and entertainment options while benefiting from the tranquil surroundings slightly removed from the main hustle. The rooftop pool with its stunning ocean views, adds a significant allure, creating an oasis of relaxation in a quiet neighborhood setting.
The staff generally receive high praise for their friendliness and helpfulness, especially certain individuals who are frequently mentioned for their exceptional service. The accommodations are consistently described as spacious, modern and cozy with numerous guests appreciating the clean, comfortable and well-maintained rooms. Additional conveniences such as secure underground parking and easy access to various amenities further enhance the guest experience.
Although the breakfast service garners mixed reviews, many guests find it delicious and well-served, albeit with a few noting a limited variety and occasional delays. The dinners at the hotel's restaurant also receive commendations for taste and quality, although some logistical issues with availability and service consistency are noted.
The main highlight is the rooftop pool area which offers spectacular views and a luxurious atmosphere, highly praised by many visitors for its cleanliness and spaciousness. Families find the setting particularly suitable, providing a safe and enjoyable environment, complemented by the presence of multiple pools catering to both adults and children.
While the hotel generally maintains high cleanliness standards, a few inconsistencies suggest room for improvement in daily housekeeping routines. The Wi-Fi service, however, faces significant criticism for its slow speed and unreliability, revealing a clear area for enhancement.
Overall, Singular Dream Beach Residences succeeds in offering a well-rounded, enjoyable stay with notable strengths in location, staff service and pool facilities, making it a favored choice for both short visits and extended holidays. Show more
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Categories
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Small Hotel
3-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe RoomThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This double room features a safe deposit box, a tiled floor and a flat-screen TV with cable channels. The unit offers 1 bed.
Superior SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchenette has a microwave, a tea and coffee maker and a toaster. This air-conditioned suite is comprised of a dining area, a flat-screen TV with cable channels a minibar and a balcony. The unit has 2 beds.
Two-Bedroom SuiteThis spacious suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The well-fitted kitchenette features a microwave, a tea and coffee maker and a toaster. This air-conditioned suite includes a dining area, a flat-screen TV with cable channels a minibar and a balcony. The unit offers 3 beds.
Guest Reviews
Location
The Singular Dream Beach Residences in Playa del Carmen enjoys almost universal praise for its exceptional location. Nestled just a block or two from the pristine beach and a short walk from the bustling 5th Avenue, the hotel offers guests the best of both worlds: immediate access to the sand and surf, as well as close proximity to an array of dining, shopping and entertainment options. Guests consistently commend the convenient distance to popular venues while appreciating the tranquility afforded by its location, slightly removed from the main hustle of Quinta Avenida.
The hotel's rooftop pool with stunning ocean views provides an additional layer of allure, further emphasized by its quiet neighborhood setting. Feedback highlights how guests can enjoy the vibrant Playa del Carmen experience without being overwhelmed by noise, ensuring peaceful nights after active days. The superior location, combined with the spacious and modern apartments, ensures a comfortable and enjoyable stay, whether for a short visit or an extended holiday.
Moreover, the friendly staff and well-maintained facilities add to the experience, recommending the Singular Dream Beach Residences as an ideal base for those looking to be centrally located yet desire a peaceful retreat after a day of exploration. The inclusion of convenient amenities, such as secure underground parking and easy access to various restaurants and grocery stores, garners additional positive mentions. For travelers seeking convenience, comfort and proximity to both beach and city buzz, this hotel stands as a highly regarded choice.
Breakfast
At Singular Dream Beach Residences, opinions on breakfast seem diverse. Many guests praised the breakfast, describing it as delicious and truly exceptional with some highlighting an à la carte menu that offers a tasty selection served with attentive care. The breakfast service received positive notes for its quality with particular compliments directed at the staff who go above and beyond to cater to guests.
However, the variety of the breakfast options received mixed reactions. Some guests found the menu limited and the choices monotonous, suggesting that a wider range of options could enhance the experience. There were mentions of the breakfast being light, simple and occasionally insufficient in portion size. A few visitors expressed disappointment with the lack of buffet service, noting that it could take quite a long time for breakfast to be served, mainly due to limited staffing.
Despite scattered criticisms about the breakfast quality and variety, many guests were satisfied with the included breakfast and enjoyed their meals, particularly appreciating the care with which it was served. While there are areas for improvement, such as increasing the variety and efficiency of the breakfast service, the dedication of the staff and the overall quality left a positive impression on many visitors.
Dinner
Singular Dream Beach Residences offers a mixed dining experience with many guests finding the dinners to be a highlight of their stay. It's mentioned frequently that the dinners served are super delicious and outstanding, making them a must-try for visitors. Freshly made guacamole and good cocktails are also praised with the bartending staff noted for their friendliness and the reasonable prices for drinks.
However, there are criticisms that can't be ignored. Some guests were disappointed by the availability and consistency of the food service. Issues such as dinner not being available even when requested and food services being limited were noted. There were complaints about the high cost of dinners which didn't always meet expectations. The terrace cafe by the pool raised concerns due to its cash-only policy and lack of proper cash register control.
For those planning to dine at the hotel, it seems wise to manage expectations and perhaps call ahead to ensure service availability. Overall, while there are logistical challenges, the positive experiences with the food and drink may complement your stay well enough.
Rooms
The Singular Dream Beach Residences offer a mix of reviews regarding their rooms with a general leaning towards positive experiences. Guests largely appreciate the spaciousness and modernity of the rooms, praising them for being clean, comfortable and well-equipped with modern facilities. Many highlight the large bedrooms, beautiful balconies and luxurious feeling of the suites. The overall architecture and decor receive commendations for their tasteful and contemporary design.
Several guests enjoyed complimentary room upgrades, enhancing their stay with larger units and additional amenities. The apartments are noted for their practical layouts, including equipped kitchens, spacious bathrooms and comfortable living areas. Cleanliness is frequently mentioned as a strong point and the comfortable beds contribute to a restful stay for many visitors.
However, some reviews point to issues with room size, particularly noting that some rooms are smaller and darker than expected. Others mention that some rooms are poorly insulated and noisy, which can detract from the overall comfort. Additionally, there are occasional references to missing amenities like coffee stations, purified water or a hairdryer.
In summary, while Singular Dream Beach Residences offer beautifully designed, spacious and modern accommodations that generally satisfy guests, a few rooms fall short of expectations regarding size and light and certain conveniences might not be consistently provided. Overall, it appears the positives of the hotel outweigh the negatives, contributing to a generally pleasant stay.
Beds
Singular Dream Beach Residences consistently impresses with their exceptionally comfortable beds. Many guests highlight the spacious and large beds, describing them as very comfortable, super comfortable and even an absolute dream to sleep on. The bedding is noted for its top-notch quality and exceptional comfort, contributing to a restful experience. Most beds are large and firm, yet comfortable with some reviews praising the super king beds and their accompanying wrap-around balconies.
However, the sofa bed receives mixed reviews with some guests noting it is not very comfortable and lacks necessary bedding like sheets. Additionally, the configuration of the third bed in some rooms, sometimes without blackout curtains, is noted as a downside. Despite a few mentions of beds being a bit too hard for certain tastes and occasional issues with pillows or bedding, the overall consensus is that the beds at Singular Dream Beach Residences significantly contribute to a pleasant and restful stay.
Cleanliness
Singular Dream Beach Residences garners a mixed reception regarding cleanliness. Many guests appreciate the hotel's modern, well-maintained and spotless facilities. Rooms are frequently described as very clean, spacious and comfortable with daily cleaning services ensuring a pleasant stay. The clean and well-kept environment extends to the rooftop pool and common areas, adding to the overall experience.
However, a portion of reviews highlight inconsistencies in the cleaning service. Some guests experienced issues with stained towels, dirty flooring and minimally attended rooms, often noting that housekeeping was not performed daily. Occasional oversights like unclean kitchen areas and neglected bathrooms marred the otherwise positive feedback. While many found the hotel impeccably clean and new, these sporadic lapses suggest a need for more consistent cleaning routines to meet guest expectations fully.
Staff
The reviews for Singular Dream Beach Residences indicate a mixed experience with the hotel's staff. There is a notable emphasis on the friendliness and helpfulness of several staff members. Multiple reviews highlight the warm, accommodating and attentive nature of staff, especially mentioning Karen, Israel, Andrea and Isaí for their exemplary service. The cleaning staff receives particular praise for their friendliness and professionalism.
However, the feedback is inconsistent, as there are numerous complaints about rude, unhelpful and sometimes unprofessional behavior, especially from some receptionists. Issues such as lack of responsiveness, indifference and a general unwillingness to assist were frequently noted. There are also mentions of staff being absent during critical moments like check-out and several instances of staff appearing more interested in their phones than attending to guests.
Additional concerns include slow service at breakfast, insufficient staff presence in key areas and occasional untrained personnel, leading to lapses in service quality. Despite these issues, there are highlights of specific positive interactions, indicating that while the service can vary, there are standout individuals who contribute positively to the guest experience.
Wi-Fi
Singular Dream Beach Residences has received varied feedback regarding its Wi-Fi services. Guests have highlighted numerous issues, such as slow speeds, weak signals and frequent disconnections. They mentioned significant problems with internet reception throughout the building, including specific issues on the fourth floor and within the rooms, where the connection appears to be particularly unreliable. Some guests even reported that the Wi-Fi was so inadequate that it hampered TV streaming and made it difficult to work online. Nonetheless, a few guests did find the Wi-Fi to be satisfactory, describing it as good or decent at times. Despite these occasional positive remarks, the overall consensus points to a need for improvement in the hotel's Wi-Fi services.
Spa
Singular Dream Beach Residences boasts a variety of wellness and fitness facilities that cater to guests seeking relaxation and physical activity. The gym stands out in the reviews, consistently described as new, clean and equipped with excellent fitness machines, creating an impressive workout space. The rooftop terrace with its breathtaking view also receives high praise, offering an inviting spot for relaxation.
Although the jacuzzi and pools are mentioned as appealing features, feedback on the spa services is mixed. While some guests enjoyed highly recommended massages, others found that the spa service was not operational or under construction during their stay, leading to some disappointment.
Guest experiences with staff and facilities reveal that certain aspects of the hotel's operation are still being fine-tuned. Reports of ongoing construction, occasional lapses in service and shortages of amenities suggest that the hotel is still in a transitional phase. Overall, while the fitness and rooftop facilities shine, there remain areas for improvement in service and readiness.
Pool
Singular Dream Beach Residences offers a remarkable pool experience that garners high praise from guests. The highlight is undoubtedly the series of stunning rooftop pools that provide breathtaking views of the sea. These rooftop pools are well-maintained with some being heated, ensuring comfort throughout the year. The rooftop area matches the pictures perfectly and includes plenty of lounging options like beds, cushions and pillows.
Guests frequently commend the cleanliness and size of the multiple pools, noting that they cater to both adults and children. The pool areas are spacious, beautiful and often described as magical with the views adding an extra layer of luxury to the experience. The pools' scenic vistas, especially from the rooftop, are extraordinary, making the swim both refreshing and visually pleasing.
Despite minor issues with towel availability and occasional cleanliness lapses, the overall atmosphere around the pools remains positive with many guests appreciating the spectacular pool facilities. The hotel's staff service around the pool areas is also highly rated, enhancing the overall poolside experience.
In summary, Singular Dream Beach Residences excels in providing a lavish pool experience, especially with its picturesque rooftop pools that offer stunning ocean views, making it a prime spot for relaxation and enjoyment.
Parking
Singular Dream Beach Residences provide several parking options including private and secure underground spaces which make it convenient for guests travelling by car. Free parking is a notable feature, offering both covered and uncovered spots. The parking lot is often praised for its convenience and security with easy access and garage availability. However, guests should be mindful of the limited number of parking spaces, as the lot tends to fill up quickly. The space allocation could benefit from better organization and on occasion, parking may be subject to availability. Despite these limitations, the availability of free and underground parking is a significant perk for many visitors.
Family
Singular Dream Beach Residences is noted for its suitability for families, offering a family-friendly environment and facilities that cater to both adults and children. Many guests found it very comfortable whether visiting with family or friends. The presence of multiple pools was a highlight, often providing a great reprieve for kids and being a favorite among families. Safety was a key factor with many reviews mentioning the safe location which allows for a worry-free stay with children. Despite some noise concerns, especially with families and spring breakers, the overall environment was seen as family-focused, making it a suitable option for those bringing families along. The hotel's value for money and great views also add to its appeal for family vacations.
3 Star
Singular Dream Beach Residences, a three-star condo hotel, presents a budget-friendly option for travelers. While some reviews highlight shortcomings in service and cleanliness, others recognize the value it offers considering its rating. The facilities, including a rooftop pool and terrace, receive positive mentions for being very good and sometimes even perfect. The rooms, though average-sized and occasionally misrepresented in pictures, are deemed acceptable for the price.
Despite limited breakfast options and a minimalistic food menu at the rooftop bar, guests acknowledge the hotel as great value for money. It's suitable for a stay of around three days, particularly for those who don't mind occasional inconsistencies in service and cleanliness. The building's age and partial renovation are noted, but it still manages to garner recommendations. In sum, it's a viable option for budget-conscious travelers who prioritize cost over luxury.
Outdoor Pool
The Singular Dream Beach Residences offers a remarkable pool experience that leaves guests in awe. The standout feature is the rooftop pool, consistently described as stunning, amazing and beautiful. This pool provides a spectacular panoramic view of the ocean, making it a picturesque spot to relax and unwind.
Beyond the main rooftop pool, there are multiple other options, including a lap pool, a plunge pool and even a hot pool, catering to different preferences. The rooftop terrace area, where these pools are located, is often referred to as lovely and well-maintained, amplifying the overall luxurious feel of the facility.
Guests frequently praise the beautiful and clean pool area with attentive staff enhancing the experience. The bartenders are particularly noted for their attentiveness, adding to the enjoyment of the rooftop bars. Overall, the combination of magnificent sea views and top-notch pool amenities creates an unforgettable escape for guests at Singular Dream Beach Residences.
Honeymoon
Singular Dream Beach Residences offers a delightful stay with beautiful ocean views and rooms that guests find pleasant and comfortable. The hotel impresses with its amazing bathing rooms and rooftop, which boasts three stunning swimming pools. While there were mixed experiences with the availability of the honeymoon suite, guests did enjoy complimentary upgrades for their honeymoon stay. The overall facilities, including the requestable honeymoon suite, were highly appreciated with some minor mentions of room layout issues that didn't overshadow the overwhelming praise for the hotel's ambiance and service.
Yes, Singular Dream Beach Residences has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Singular Dream Beach Residences.
No, Singular Dream Beach Residences doesn't allow dogs.
No, parking facilities aren't available at Singular Dream Beach Residences.
No, Singular Dream Beach Residences doesn't have a gym.