The Reef Coco Beach Resort & Spa- Optional All Inclusive
Playa del Carmen
20.63672800,
-87.06089300
,
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio
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Summary of reviewsThe Reef Coco Beach Resort & Spa in Playa del Carmen receives high marks for its prime beachfront location, offering direct access to pristine sands and proximity to local attractions like Fifth Avenue and cenotes. The strategic location provides a perfect balance of serenity and convenience, making it ideal for both relaxation and exploration. Families find the resort accommodating with well-kept facilities and a kids' club, while the overall friendliness and service of the staff enhance the positive experience.
The breakfast experience is generally well-received with guests lauding the variety and quality of the buffet, particularly the omelet station. While there are some criticisms about repetitiveness and occasional issues with cold food, most guests find breakfast a delightful start to their day. Dinner experiences are mixed but lean towards positive, offering multiple dining options with themed restaurants that some find to be exceptional, especially the Italian and Japanese venues. Although inconsistencies in food quality and service are noted, the friendly and attentive staff are a highlight.
Rooms are praised for their spaciousness, cleanliness and comfort, despite some issues like outdated furniture and occasional maintenance problems. Complaints about noise and musty odors are present, but the general sentiment towards room quality remains favorable. Cleanliness throughout the resort is highly praised with well-maintained grounds and a clean beach adding to the enjoyment, though some minor lapses were noted.
Staff at the resort are often described as friendly, helpful and attentive, significantly contributing to guest satisfaction. Although there are isolated reports of unfriendliness, particularly at the front desk, the majority of guests appreciate the warm and proactive service provided by employees with several staff members receiving specific commendations.
The Wi-Fi service at the resort is generally praised for its good coverage and performance in public areas, though issues with connectivity in rooms and additional charges can be a drawback for some guests. The spa is frequently highlighted for its excellent treatments and professional staff, offering a relaxing experience despite a few minor issues with facilities.
The gym, while small, is well-equipped and clean, meeting the needs of guests for basic fitness activities. The expansive and clean pool area, complemented by a children's canopy and swim-up bar, stands out as a significant attraction. Poolside services and the entertainment staff contribute positively to the poolside experience.
The beach area, though small, provides a clean and serene environment, making it an attractive feature for families and guests seeking a peaceful retreat. Overall, The Reef Coco Beach Resort & Spa offers a well-rounded holiday experience with its favorable location, accommodating facilities and generally positive guest feedback.
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The breakfast experience is generally well-received with guests lauding the variety and quality of the buffet, particularly the omelet station. While there are some criticisms about repetitiveness and occasional issues with cold food, most guests find breakfast a delightful start to their day. Dinner experiences are mixed but lean towards positive, offering multiple dining options with themed restaurants that some find to be exceptional, especially the Italian and Japanese venues. Although inconsistencies in food quality and service are noted, the friendly and attentive staff are a highlight.
Rooms are praised for their spaciousness, cleanliness and comfort, despite some issues like outdated furniture and occasional maintenance problems. Complaints about noise and musty odors are present, but the general sentiment towards room quality remains favorable. Cleanliness throughout the resort is highly praised with well-maintained grounds and a clean beach adding to the enjoyment, though some minor lapses were noted.
Staff at the resort are often described as friendly, helpful and attentive, significantly contributing to guest satisfaction. Although there are isolated reports of unfriendliness, particularly at the front desk, the majority of guests appreciate the warm and proactive service provided by employees with several staff members receiving specific commendations.
The Wi-Fi service at the resort is generally praised for its good coverage and performance in public areas, though issues with connectivity in rooms and additional charges can be a drawback for some guests. The spa is frequently highlighted for its excellent treatments and professional staff, offering a relaxing experience despite a few minor issues with facilities.
The gym, while small, is well-equipped and clean, meeting the needs of guests for basic fitness activities. The expansive and clean pool area, complemented by a children's canopy and swim-up bar, stands out as a significant attraction. Poolside services and the entertainment staff contribute positively to the poolside experience.
The beach area, though small, provides a clean and serene environment, making it an attractive feature for families and guests seeking a peaceful retreat. Overall, The Reef Coco Beach Resort & Spa offers a well-rounded holiday experience with its favorable location, accommodating facilities and generally positive guest feedback.
Resort with All Inclusive Packages
Resort near Golf Courses
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Resort
Resort with Gym
Resort with Tennis Courts
4-Star Resort
Resort with Outdoor Pool
Resort with Swim Up Bar
Guest Reviews
The Reef Coco Beach Resort & Spa's location is highly praised by guests for its prime positioning in Playa del Carmen. Nestled right by the beach, the hotel offers direct access to the pristine sands, ideal for a serene getaway. Its proximity to Fifth Avenue, the bustling main street known for its shopping and dining options, is particularly noteworthy. Guests appreciate the convenience of being just a short walk away from this lively area, yet far enough to enjoy a peaceful ambiance away from the chaos.
The hotel's strategic location allows for easy exploration of Playa del Carmen's vibrant center and other local attractions. It's situated close to significant points of interest, making it an excellent base for those eager to visit attractions like cenotes, Xcaret, Chichen Itza, Tulum and Coba. Visitors also value the safe and beautiful settings, which include tranquil jungle areas and almost private beaches.
Families find the resort especially accommodating with its well-kept facilities, including a nice pool and dedicated kids club. The cleanliness, friendly staff and overall service add to the positive experience, ensuring guests feel welcomed and well looked after.
In summary, The Reef Coco Beach Resort & Spa's location offers a perfect blend of beachside relaxation and easy access to Playa del Carmen's central attractions, making it an ideal choice for travelers seeking both excitement and tranquility.
The breakfast experience at The Reef Coco Beach Resort & Spa receives generally positive feedback. Guests frequently highlight the wide variety of options available in the breakfast buffet, praising its abundance and delicious offerings. Many note the excellent quality with specific mentions of the omelet station as a standout feature. The fresh fruit, yogurt and varied selection of dishes were particularly appreciated, meeting both individual and family expectations.
However, some guests point out areas for improvement, describing the breakfast as basic with occasional mentions of limited variety and repetitive choices. There are also sporadic complaints about the food being cold or tasteless and a few guests were not impressed with the overall quality of the buffet.
Despite these criticisms, the majority of guests enjoyed the breakfast, citing it as a delightful start to their day, especially when coupled with the scenic beach view. The service during breakfast also receives compliments with attentive staff ensuring that water, coffee and milk were always available. Overall, the breakfast at The Reef Coco Beach Resort & Spa is generally seen as a satisfying and enjoyable experience.
Dining at The Reef Coco Beach Resort & Spa, particularly under the optional all-inclusive package, offers a mixed yet generally positive experience. Guests appreciate the variety with multiple dining options including themed a la carte restaurants like the Italian, Mexican and Japanese ones. The overall consensus is that the food is good with some meals being delicious and offering a decent variety.
The buffet, while not spectacular, is described as decent and often good enough with some guests noting that the quality exceeded their expectations for an all-inclusive offering. The snack bar featuring items like hamburgers and nachos also garners positive feedback. Many guests commend the Italian and Japanese restaurants for their meals with the Japanese restaurant receiving special praise.
However, the reviews highlight inconsistencies in the dining experience. Some diners find the food quite bland or repetitive with comments about slow service and occasional disappointment in the quality and freshness. The a la carte restaurants had mixed feedback with some guests not finding their meals up to par, particularly in the Mexican and Italian venues.
Despite these inconsistencies, the friendliness and excellent service of the restaurant staff receive high marks, enhancing the overall dining experience. The themed dinners often delight guests and special events, like celebrating national days with free food, add to the positive atmosphere.
In summary, dining at The Reef Coco Beach Resort & Spa ranges from acceptable to very good with varied offerings and generally positive service, though some meals and experiences could benefit from more consistency and flavor.
The rooms at The Reef Coco Beach Resort & Spa receive praise for their spaciousness, cleanliness and comfort. Guests appreciate the daily cleaning service, effective air conditioning and pleasant balconies with views of the pool or ocean. Many describe the rooms as large, comfortable and nicely decorated, making for a relaxing stay. However, some common issues were noted, such as outdated furniture and bathrooms, the presence of humidity and musty odors and occasional poor maintenance. Noise from neighboring rooms and external sources was also a concern for some guests. Additionally, a few rooms were reported to have problems like faulty plumbing, non-functional outlets and uncomfortable beds. Despite these drawbacks, the general sentiment towards the room size and cleanliness remains positive.
The beds at The Reef Coco Beach Resort & Spa evoke mixed feelings among guests, although they do lean towards providing a generally comfortable sleep experience. Numerous reviewers praised the beds for being big and comfortable with remarks highlighting the exceptional comfort and spaciousness of some beds, particularly the king-sized ones. Children seemed to appreciate the comfort too and the positive feedback about the softness and size of the beds was recurrent.
However, other guests noted that some beds were exceptionally firm with a segment of reviewers finding the mattresses to be too hard or even rock-hard. A few highlighted discomfort due to the state of the mattresses, mentioning that some were old and in need of replacement. In terms of pillows, they often came under criticism for being too hard and uncomfortable with descriptions likening them to rocks or being filled with fabric pieces.
There were also isolated issues reported such as bedding smelling damp, wet bedding and occasional discomfort due to hard and squeaky beds. Despite these concerns, the beds' general comfort was a frequently mentioned positive point, suggesting that while there are areas for improvement, many guests still found the sleeping arrangements satisfactory.
The Reef Coco Beach Resort & Spa is generally praised for its cleanliness and well-maintained facilities. Guests frequently highlight the resort's sparkling cleanliness and well-kept grounds, noting that the rooms are often described as very clean, neat organized and even scent-free. The resort's beach also earns favorable comments for being clean and free of sargassum, contributing to a pleasant seaside experience.
The facilities, including the outdoor areas and the swimming pool, are regularly maintained and present a clean and orderly environment. Reviews often commend the hotel staff for their consistent efforts in keeping the spaces tidy and organized, adding to the overall positive impression of cleanliness at the resort.
However, a few concerns are noted. Some guests encountered issues with basic cleaning services, such as soap/shower gel dispensers not being refilled, rooms not being cleaned promptly or cleaning staff entering rooms despite "Do Not Disturb" signs. There were also mentions of occasional lapses in cleanliness in some areas, such as stained bath towels, dirty pool and jacuzzi and waste in the Mar beach area.
Despite these sporadic issues, the consensus among guests is that The Reef Coco Beach Resort & Spa provides a clean and well-maintained environment, making it a commendable choice for travelers looking for a comfortable and orderly stay.
The Reef Coco Beach Resort & Spa offers guests a predominantly positive experience, particularly when it comes to its staff. The general sentiment highlights friendly, attentive and helpful employees who contribute significantly to the overall guest satisfaction. Many reviewers found the staff incredibly nice, proactive and always ready to assist with several specific employees being mentioned for their outstanding service. The bartenders and waitstaff in particular received praise for their friendly demeanor and excellent service.
Despite the numerous positive comments, a few reviews mentioned instances of unfriendliness and inattentiveness, particularly at the front desk and buffet areas. There were also isolated incidents regarding rudeness and perceived discrimination, which some guests felt affected their experience.
However, positive interactions with staff like Boris, who made pool activities fun and others such as Victor, Delia, Ilena and Jorge, who were commended for going above and beyond in their roles, seemed to outweigh the negative experiences. The efficiency and friendliness of the staff, combined with their willingness to help with various issues, including lost items, were often highlighted.
In conclusion, while there are areas for improvement, particularly in front desk service and staff availability, the majority of guests appreciated the extraordinary and genuine hospitality offered by the staff at The Reef Coco Beach Resort & Spa.
The Reef Coco Beach Resort & Spa offers a Wi-Fi experience that is generally favorable, but with some notable drawbacks. Guests have praised the Wi-Fi for being great, having good coverage all over the hotel, including the pool area and for being fast and stable. Many found the internet works well in common areas and appreciated the free Wi-Fi in the lobby and restaurant.
However, the connection quality varies significantly, especially in the rooms where Wi-Fi tends to be unreliable, slow and sometimes completely absent. Reports indicate that the Wi-Fi can be hit or miss and some guests experienced connectivity issues with the internet cutting out or being too slow at times. Although the lobby and restaurant offer free Wi-Fi, it's sluggish according to various reviews and guests have to pay an additional fee of 18 USD per day for extended access.
Overall, while the public areas of the hotel seem to provide a solid Wi-Fi experience, the room connectivity issues can be a significant inconvenience for guests relying on a stable internet connection during their stay.
The spa at The Reef Coco Beach Resort & Spa is frequently highlighted in guest reviews for its pleasant and professional ambiance. Many guests praised the diverse, high-quality treatments available with massages receiving particularly high accolades for being divine and phenomenal. The couple's treatments were also noted as a standout feature, offering a relaxing and intimate experience for pairs. Named staff members, such as Nadia and Ilena, were commended for delivering some of the best massages, including deep tissue treatments.
Although some reviews mentioned the spa area appeared dated and had issues like a non-functioning jacuzzi, the overall feedback emphasized positive spa experiences. Guests often enjoyed extras like free massages, though there were a few mentions of discomfort with these complimentary services. Despite some extra charges for specific spa treatments, the consensus was clear: the spa services at The Reef Coco Beach Resort & Spa significantly contributed to their enjoyable stay with many recommending trying a full body massage for a top-notch experience.
The Reef Coco Beach Resort & Spa offers a commendable gym experience for its guests. The fitness area is described as nice, clean and well-equipped with essential machines, making it a suitable venue for maintaining a basic workout routine during a short stay. Many guests found the gym services to be excellent with some highlighting the presence of aqua gym classes as a notable feature.
Although the gym is on the smaller side, it adequately meets the needs for general fitness activities. The location next to the spa is also beneficial, providing a convenient and pleasant setting for post-workout relaxation. However, some guests noted that the gym could be larger and that certain equipment required maintenance.
Overall, the exercise facility at The Reef Coco Beach Resort & Spa appears to be a positive aspect of the hotel's amenities, offering a satisfactory and reliable space for fitness enthusiasts.
The Reef Coco Beach Resort & Spa offers an impressive pool experience that has garnered positive feedback from many guests. The standout feature is undoubtedly the vast size of the pool, described repeatedly as big, huge and spacious. Families particularly appreciate the addition of a children's canopy area, as well as a smaller pool for kids.
Cleanliness is highlighted as a significant advantage with many reviewers emphasizing the pool's well-maintained and inviting condition. Some guests, however, mentioned occasional lapses in cleanliness. The pool area is adorned with plenty of lounge chairs and sunbeds, facilitating a relaxing atmosphere.
The poolside services receive commendable remarks with particular praise for the staff's efficiency and friendliness. The swim-up bar adds an element of luxury, though some visitors noted that the bar's operational hours and speed could be improved. The entertainment staff and activities provided by the hotel are also cited as contributing positively to the poolside experience.
Overall, the pool offers a refreshing, clean and expansive area for both relaxation and leisure, making it a crucial factor for guests choosing to stay at The Reef Coco Beach Resort & Spa.
The Reef Coco Beach Resort & Spa offers a beachfront location with easy access to a clean and peaceful private beach. Surrounded by a small but beautiful sandy area, the beach provides a relaxing atmosphere, ideal for families with children due to its proximity and accessibility. Despite its small size, which some visitors noted, the beach is kept clean daily and is protected from seaweed by a mesh barrier, ensuring a pleasant experience. The beachfront view from the rooms is particularly stunning, adding to the overall charm of the resort.
However, the beach is not without its drawbacks. Multiple reviews highlighted the significant presence of seaweed, which can sometimes make swimming challenging. Cleaning crews work diligently each morning, but the seaweed can still be overwhelming, especially during certain months. Additionally, the beach area is quite narrow and there are often boats docked nearby, which might detract from the overall beauty for some guests.
Nearby amenities, such as various restaurants with patios overlooking the beach, add to its convenience. Overall, while the beach at The Reef Coco Beach Resort & Spa has its limitations, the attentive maintenance and stunning views make it a worthwhile spot for those seeking a mix of relaxation and easy access to local attractions.
The Reef Coco Beach Resort & Spa offers a variety of recreational activities that cater to different interests, including tennis, table tennis, volleyball, billiards and mini golf. The tennis courts, in particular, receive high praise for being well-maintained and excellent in quality, allowing guests to enjoy their time on the courts thoroughly. Tennis enthusiasts will find the facilities satisfying and well-kept, enhancing their overall resort experience. Additionally, activities such as table tennis, billiards and mini golf add to the diverse entertainment options available to guests, ensuring a fun and engaging stay. While there is a volleyball setup available, some guests note the absence of a dedicated beach volleyball court with volleyball games taking place on a meadow instead. The dedicated and friendly staff, including the club manager Otani and team members Yulianna and Angelo, contribute positively to the guest experience, ensuring enjoyable and memorable recreational moments.
The Reef Coco Beach Resort & Spa offers ample and convenient parking options, including a spacious and secure area to accommodate guests' vehicles. The parking is easy to find and free, adding an extra layer of convenience for those traveling by car. Despite a mention of the parking lot being messy and neglected, most feedback points to a positive experience with parking at the resort. Overall, the accessibility and security of the parking facilities are significant highlights mentioned by guests.
The Reef Coco Beach Resort & Spa stands out as a family-centric destination with a plethora of activities tailored for children. Families will find the resort well-equipped with kid-friendly amenities, making it an ideal spot for a family vacation. The spacious, comfortable accommodations, such as the corner ocean-view rooms, cater to the needs of families, ensuring everyone has ample space to relax. Reviewers consistently highlight the excellent environment, noting the family-friendly atmosphere and attentive staff who contribute to a welcoming experience.
Children will enjoy the extensive activities available, including table tennis, billiards and pool volleyball, ensuring there's always something fun to do. The resort’s location next to a natural jungle and its layout allows parents to easily keep an eye on their children, fostering a safe and secure environment for families.
Although some guests mentioned a desire for more activities for children and noted areas like the mini golf course could use improvement, the overall sentiment remains positive. The large swimming pools are a hit with families and the entertainment options keep younger guests engaged and happy.
While feedback about the reception staff varied, specific mentions of attentive and friendly staff members illustrate a generally positive service experience. In summary, The Reef Coco Beach Resort & Spa is highly recommended for families seeking a relaxing, well-rounded vacation with plenty of activities to keep both children and adults entertained.
The Reef Coco Beach Resort & Spa offers convenient access to a nearby golf course, making it an appealing choice for golf enthusiasts. Guests frequently note the resort's proximity to golf activities, emphasizing the ease with which they can engage in the sport. Additionally, the mini golf setup within the resort provides a fun, casual option for guests, despite occasional technical issues with the equipment. Overall, the availability of both a full golf course and mini golf options enhances the resort experience for those looking to include some golf in their vacation itinerary.
The Reef Coco Beach Resort & Spa offers a commendable four-star experience with many guests praising its amenities, which align well with four-star standards. The property features spacious and clean rooms, often with balconies, making it a solid choice for families. Key highlights include good value for money, an extensive breakfast selection and facilities that meet expectations for a four-star hotel. Guests have positively noted the comfort and service fitting for a resort of this rating.
However, some reviews indicate that certain aspects, such as room conditions and service levels, need improvement to consistently uphold the four-star standard. Issues like rooms smelling of mold and occasional lack of hot water were mentioned. Nonetheless, for those seeking a smaller resort experience with the comforts of a four-star establishment, The Reef Coco Beach can be an excellent option.
The Reef Coco Beach Resort & Spa provides a multifaceted all-inclusive experience that has garnered a variety of positive feedback. Guests consistently celebrate the all-inclusive package, highlighting the good quality food and drinks, which include a mix of buffet and a la carte dining options. Several reviewers found value in the extensive all-inclusive concept, appreciating the unlimited food and drinks available throughout the day. The variety of all-inclusive amenities is noted to be convenient with multiple restaurants and bars available to cater to different tastes.
The resort’s premium package has also been mentioned favorably, emphasizing its worth and the overall good value for the price. The smaller size of the resort is seen as an advantage, offering the quality and amenities of a larger establishment but with a more intimate feel.
Some guests praised particular elements like the delicious ice cream from the bar by the pool and a few standout a la carte restaurants. However, there are occasional remarks about average food and drink quality and limited options. Despite these minor negatives, the majority of guests believed the all-inclusive deal was beneficial and greatly enhanced their experience, affirming it as one of the best they've encountered.
While there is some room for improvement, such as enhancing the dessert quality and expanding the all-inclusive options, the overall sentiment remains positive. The all-inclusive service is generally well-received, making The Reef Coco Beach Resort & Spa a recommended choice for those seeking a comprehensive all-inclusive getaway.
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers a business-oriented environment suitable for travelers on work trips. The hotel features a business center near reception, equipped with essential business facilities, including meeting rooms and a conference room with reliable services. Guests have access to office supplies and printing services, making it convenient for handling work tasks. The staff is described as very supportive and helpful, enhancing the overall experience for business travelers. Additionally, the Wi-Fi connectivity is strong and reliable, which is crucial for business purposes. Despite one mention of average Wi-Fi, the overall reviews suggest the hotel is ideal for business needs.
The Reef Coco Beach Resort & Spa boasts a large, beautiful outdoor pool that is highly praised by guests for its size and cleanliness. The pool area is described as comfortable and well-maintained, featuring comfy lounge beds and convenient cabanas. Families appreciate the canopy over the children's section and the overall spaciousness, making it a great spot for fun activities. Moreover, the pool bar adds an extra layer of convenience, enhancing the overall swimming experience. While safety measures for smaller children are mentioned as an area needing improvement, the pool service and amenities are generally regarded as excellent. Despite a few concerns about the sliminess and occasional difficulties in service, the pool is consistently highlighted as a major positive aspect of the resort.
The Reef Coco Beach Resort & Spa offers an ideal sanctuary for couples seeking a romantic escape. The setting is perfect for honeymooners and those celebrating special occasions with romantic dinners on the beach and sunsets over the scenic horizon enhancing the overall ambiance. The resort features cozy, nicely-decorated rooms, adding a personal and intimate touch for guests.
Many visitors enjoyed the magical atmosphere of their romantic dinners, despite occasional interruptions. The establishment provides a perfect backdrop for relaxing, embracing its cozy feel and picturesque architecture, contributing to the overall romantic vibes. Whether it’s a romantic balcony view or a secluded dinner by the waves, this resort ensures memorable moments for couples looking for a serene and amorous retreat.
The Reef Coco Beach Resort & Spa boasts a splendid beachfront location directly on the Caribbean Sea, providing easy and convenient access to a private beach area. Guests frequently commend the resort for its stunning beachfront views and the beautiful scene of the hotel and beach. Many have enjoyed the spectacular views straight from their rooms with some noting the enjoyment of witnessing the sunrise over the sea.
The beach itself is well-maintained, often described as clean with daily upkeep ensuring a pleasant environment. Despite its small size, the beach offers enough space for relaxation with sunbeds conveniently placed. Accessing the beach is seamless, ensuring a hassle-free experience for all visitors.
Some reviews indicate a mix of opinions regarding the beachfront area with a few mentioning the presence of seaweed and slight disappointment. Additionally, a boat dock situated right in front of the beach has been noted to detract from the otherwise picturesque setting. Nevertheless, the private beach access and proximity to the city center enhance the overall value of the beachfront property.
Overall, the hotel's beachfront location remains a significant highlight for guests, providing a serene and scenic escape right next to the sea.
Location Show Map
Location
The hotel's strategic location allows for easy exploration of Playa del Carmen's vibrant center and other local attractions. It's situated close to significant points of interest, making it an excellent base for those eager to visit attractions like cenotes, Xcaret, Chichen Itza, Tulum and Coba. Visitors also value the safe and beautiful settings, which include tranquil jungle areas and almost private beaches.
Families find the resort especially accommodating with its well-kept facilities, including a nice pool and dedicated kids club. The cleanliness, friendly staff and overall service add to the positive experience, ensuring guests feel welcomed and well looked after.
In summary, The Reef Coco Beach Resort & Spa's location offers a perfect blend of beachside relaxation and easy access to Playa del Carmen's central attractions, making it an ideal choice for travelers seeking both excitement and tranquility.
Breakfast
However, some guests point out areas for improvement, describing the breakfast as basic with occasional mentions of limited variety and repetitive choices. There are also sporadic complaints about the food being cold or tasteless and a few guests were not impressed with the overall quality of the buffet.
Despite these criticisms, the majority of guests enjoyed the breakfast, citing it as a delightful start to their day, especially when coupled with the scenic beach view. The service during breakfast also receives compliments with attentive staff ensuring that water, coffee and milk were always available. Overall, the breakfast at The Reef Coco Beach Resort & Spa is generally seen as a satisfying and enjoyable experience.
Dinner
The buffet, while not spectacular, is described as decent and often good enough with some guests noting that the quality exceeded their expectations for an all-inclusive offering. The snack bar featuring items like hamburgers and nachos also garners positive feedback. Many guests commend the Italian and Japanese restaurants for their meals with the Japanese restaurant receiving special praise.
However, the reviews highlight inconsistencies in the dining experience. Some diners find the food quite bland or repetitive with comments about slow service and occasional disappointment in the quality and freshness. The a la carte restaurants had mixed feedback with some guests not finding their meals up to par, particularly in the Mexican and Italian venues.
Despite these inconsistencies, the friendliness and excellent service of the restaurant staff receive high marks, enhancing the overall dining experience. The themed dinners often delight guests and special events, like celebrating national days with free food, add to the positive atmosphere.
In summary, dining at The Reef Coco Beach Resort & Spa ranges from acceptable to very good with varied offerings and generally positive service, though some meals and experiences could benefit from more consistency and flavor.
Rooms
Beds
However, other guests noted that some beds were exceptionally firm with a segment of reviewers finding the mattresses to be too hard or even rock-hard. A few highlighted discomfort due to the state of the mattresses, mentioning that some were old and in need of replacement. In terms of pillows, they often came under criticism for being too hard and uncomfortable with descriptions likening them to rocks or being filled with fabric pieces.
There were also isolated issues reported such as bedding smelling damp, wet bedding and occasional discomfort due to hard and squeaky beds. Despite these concerns, the beds' general comfort was a frequently mentioned positive point, suggesting that while there are areas for improvement, many guests still found the sleeping arrangements satisfactory.
Cleanliness
The facilities, including the outdoor areas and the swimming pool, are regularly maintained and present a clean and orderly environment. Reviews often commend the hotel staff for their consistent efforts in keeping the spaces tidy and organized, adding to the overall positive impression of cleanliness at the resort.
However, a few concerns are noted. Some guests encountered issues with basic cleaning services, such as soap/shower gel dispensers not being refilled, rooms not being cleaned promptly or cleaning staff entering rooms despite "Do Not Disturb" signs. There were also mentions of occasional lapses in cleanliness in some areas, such as stained bath towels, dirty pool and jacuzzi and waste in the Mar beach area.
Despite these sporadic issues, the consensus among guests is that The Reef Coco Beach Resort & Spa provides a clean and well-maintained environment, making it a commendable choice for travelers looking for a comfortable and orderly stay.
Staff
Despite the numerous positive comments, a few reviews mentioned instances of unfriendliness and inattentiveness, particularly at the front desk and buffet areas. There were also isolated incidents regarding rudeness and perceived discrimination, which some guests felt affected their experience.
However, positive interactions with staff like Boris, who made pool activities fun and others such as Victor, Delia, Ilena and Jorge, who were commended for going above and beyond in their roles, seemed to outweigh the negative experiences. The efficiency and friendliness of the staff, combined with their willingness to help with various issues, including lost items, were often highlighted.
In conclusion, while there are areas for improvement, particularly in front desk service and staff availability, the majority of guests appreciated the extraordinary and genuine hospitality offered by the staff at The Reef Coco Beach Resort & Spa.
Wi-Fi
However, the connection quality varies significantly, especially in the rooms where Wi-Fi tends to be unreliable, slow and sometimes completely absent. Reports indicate that the Wi-Fi can be hit or miss and some guests experienced connectivity issues with the internet cutting out or being too slow at times. Although the lobby and restaurant offer free Wi-Fi, it's sluggish according to various reviews and guests have to pay an additional fee of 18 USD per day for extended access.
Overall, while the public areas of the hotel seem to provide a solid Wi-Fi experience, the room connectivity issues can be a significant inconvenience for guests relying on a stable internet connection during their stay.
Spa
Although some reviews mentioned the spa area appeared dated and had issues like a non-functioning jacuzzi, the overall feedback emphasized positive spa experiences. Guests often enjoyed extras like free massages, though there were a few mentions of discomfort with these complimentary services. Despite some extra charges for specific spa treatments, the consensus was clear: the spa services at The Reef Coco Beach Resort & Spa significantly contributed to their enjoyable stay with many recommending trying a full body massage for a top-notch experience.
Gym
Although the gym is on the smaller side, it adequately meets the needs for general fitness activities. The location next to the spa is also beneficial, providing a convenient and pleasant setting for post-workout relaxation. However, some guests noted that the gym could be larger and that certain equipment required maintenance.
Overall, the exercise facility at The Reef Coco Beach Resort & Spa appears to be a positive aspect of the hotel's amenities, offering a satisfactory and reliable space for fitness enthusiasts.
Pool
Cleanliness is highlighted as a significant advantage with many reviewers emphasizing the pool's well-maintained and inviting condition. Some guests, however, mentioned occasional lapses in cleanliness. The pool area is adorned with plenty of lounge chairs and sunbeds, facilitating a relaxing atmosphere.
The poolside services receive commendable remarks with particular praise for the staff's efficiency and friendliness. The swim-up bar adds an element of luxury, though some visitors noted that the bar's operational hours and speed could be improved. The entertainment staff and activities provided by the hotel are also cited as contributing positively to the poolside experience.
Overall, the pool offers a refreshing, clean and expansive area for both relaxation and leisure, making it a crucial factor for guests choosing to stay at The Reef Coco Beach Resort & Spa.
Beach
However, the beach is not without its drawbacks. Multiple reviews highlighted the significant presence of seaweed, which can sometimes make swimming challenging. Cleaning crews work diligently each morning, but the seaweed can still be overwhelming, especially during certain months. Additionally, the beach area is quite narrow and there are often boats docked nearby, which might detract from the overall beauty for some guests.
Nearby amenities, such as various restaurants with patios overlooking the beach, add to its convenience. Overall, while the beach at The Reef Coco Beach Resort & Spa has its limitations, the attentive maintenance and stunning views make it a worthwhile spot for those seeking a mix of relaxation and easy access to local attractions.
Tennis
Parking
Family
Children will enjoy the extensive activities available, including table tennis, billiards and pool volleyball, ensuring there's always something fun to do. The resort’s location next to a natural jungle and its layout allows parents to easily keep an eye on their children, fostering a safe and secure environment for families.
Although some guests mentioned a desire for more activities for children and noted areas like the mini golf course could use improvement, the overall sentiment remains positive. The large swimming pools are a hit with families and the entertainment options keep younger guests engaged and happy.
While feedback about the reception staff varied, specific mentions of attentive and friendly staff members illustrate a generally positive service experience. In summary, The Reef Coco Beach Resort & Spa is highly recommended for families seeking a relaxing, well-rounded vacation with plenty of activities to keep both children and adults entertained.
Golf
4 Star
However, some reviews indicate that certain aspects, such as room conditions and service levels, need improvement to consistently uphold the four-star standard. Issues like rooms smelling of mold and occasional lack of hot water were mentioned. Nonetheless, for those seeking a smaller resort experience with the comforts of a four-star establishment, The Reef Coco Beach can be an excellent option.
All-Inclusive Packages
The resort’s premium package has also been mentioned favorably, emphasizing its worth and the overall good value for the price. The smaller size of the resort is seen as an advantage, offering the quality and amenities of a larger establishment but with a more intimate feel.
Some guests praised particular elements like the delicious ice cream from the bar by the pool and a few standout a la carte restaurants. However, there are occasional remarks about average food and drink quality and limited options. Despite these minor negatives, the majority of guests believed the all-inclusive deal was beneficial and greatly enhanced their experience, affirming it as one of the best they've encountered.
While there is some room for improvement, such as enhancing the dessert quality and expanding the all-inclusive options, the overall sentiment remains positive. The all-inclusive service is generally well-received, making The Reef Coco Beach Resort & Spa a recommended choice for those seeking a comprehensive all-inclusive getaway.
Business
Outdoor Pool
Romantic
Many visitors enjoyed the magical atmosphere of their romantic dinners, despite occasional interruptions. The establishment provides a perfect backdrop for relaxing, embracing its cozy feel and picturesque architecture, contributing to the overall romantic vibes. Whether it’s a romantic balcony view or a secluded dinner by the waves, this resort ensures memorable moments for couples looking for a serene and amorous retreat.
Beachfront
The beach itself is well-maintained, often described as clean with daily upkeep ensuring a pleasant environment. Despite its small size, the beach offers enough space for relaxation with sunbeds conveniently placed. Accessing the beach is seamless, ensuring a hassle-free experience for all visitors.
Some reviews indicate a mix of opinions regarding the beachfront area with a few mentioning the presence of seaweed and slight disappointment. Additionally, a boat dock situated right in front of the beach has been noted to detract from the otherwise picturesque setting. Nevertheless, the private beach access and proximity to the city center enhance the overall value of the beachfront property.
Overall, the hotel's beachfront location remains a significant highlight for guests, providing a serene and scenic escape right next to the sea.
Yes, The Reef Coco Beach Resort & Spa- Optional All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at The Reef Coco Beach Resort & Spa- Optional All Inclusive.
No, The Reef Coco Beach Resort & Spa- Optional All Inclusive doesn't allow dogs.
No, parking facilities aren't available at The Reef Coco Beach Resort & Spa- Optional All Inclusive.
Yes, The Reef Coco Beach Resort & Spa- Optional All Inclusive has a gym.
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