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Summary of reviewsHotel Rostov enjoys a prominent central location in Pleven, praised for being conveniently close to shops, restaurants and key attractions. Guests appreciate the welcoming atmosphere and the friendly staff who often go out of their way to assist, particularly the front desk personnel.
The breakfast buffet is generally well-received, noted for its variety and quality of ingredients, although vegetarian options could be improved. Despite occasional critiques, it is often described as a hearty and enjoyable start to the day. On the other hand, dinner service at the on-site restaurant receives mixed feedback. While the food quality is often highlighted as superb, the restricted operating hours and inconsistencies in cleanliness detract from the dining experience.
Room conditions evoke a similar mix of reactions. Though some rooms are renovated and offer beautiful views, many guests find the accommodations outdated and in need of modernization. Issues such as poor ventilation, uncomfortable mattresses and inconsistent cleanliness are frequently noted. Clean towels and beds are appreciated by some, but cleanliness concerns, including reports of mold and dusty surfaces, persist.
The hotel’s cleanliness overall garners varied responses, celebrating some aspects such as clean sheets and towels, but drawing significant criticism for issues like mold in bathrooms and housekeeping neglect. Free WiFi is an appreciated feature but often suffers from weak signals, particularly on higher floors.
Parking presents another challenge with limited availability and high prices for both free and paid options. Family-friendly amenities are lacking, making it less suitable for families with young children. The beds receive mixed reviews with some guests finding them comfortable, while others point out that they are old and saggy, causing discomfort.
Guests widely agree that Hotel Rostov does not consistently meet the standards of a four-star hotel with many suggesting a more fitting classification would be three stars. Despite its prime location and friendly front desk staff, the hotel could benefit from addressing issues related to room modernization, cleanliness, WiFi reliability and family amenities to improve its overall appeal.
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