5-Star HotelSummary of reviews related to the '5 Star' categoryResidence City Garden, recently awarded 3rd place in the Top 10 BEST Five-Stars City Hotels for 2023 by HTIF, has garnered mixed reviews regarding its five-star rating. While some guests praised it as an excellent standard of five-star hospitality, noting that everything was perfect including the location, others felt the hotel did not live up to its five-star status.
The breakfast quality was a recurring point of dissatisfaction among several reviewers, who found it low-quality and lacking variety, which many consider below five-star expectations. On the other hand, some guests described their experiences as embodying the five-star spirit, highlighting an overall excellent standard. Mixed reviews about service indicate that while some found the staff exemplary, others felt the service did not align with what is typically expected from a five-star hotel.
Though there is an ambition to elevate guest experience, conflicting opinions suggest that Residence City Garden might need to address certain areas to consistently meet five-star standards.
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