5-Star HotelSummary of reviews related to the '5 Star' categoryHilton Porto Alegre, Brazil, offers a blend of services and facilities comparable to what one might expect from a 4 and 5-star establishment. The hotel has some positive aspects that contribute to its reputation, such as a breakfast that many guests consider worthy of a five-star rating and an overall atmosphere that conveys a five-star vibe.
However, several reviews suggest the hotel falls short of the five-star quality it claims, particularly when considering the price point. Guests have highlighted issues like old facilities, an outdated gym and a rooftop leisure area that features a pre-molded fiberglass pool with unclean water. Additionally, there were grievances about the high cost of parking and criticism regarding the separate charge for breakfast, which is not typical for a five-star experience.
The structure appears to be dated, which impacts the overall experience, leading guests to feel that the hotel's self-rating does not align with the reality. Despite some aspects that meet five-star expectations, the consensus indicates that Hilton Porto Alegre does not consistently deliver the full five-star experience.
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