Grand Royal Hotel
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Summary of reviewsThe Grand Royal Hotel receives high praise for its convenient location, particularly its accessible proximity to the A2 highway, making it an ideal stop for travelers and business visitors. Nestled in a peaceful residential area, it offers tranquility away from city noise while nearby hiking trails and ponds enhance its scenic appeal. Despite being a bit far from Poznań's city center, the hotel functions well as a serene base for those not focused on urban exploration.
The hotel's breakfast receives widespread acclaim for its diversity and quality, often described as delicious and abundant. Guests enjoy the extensive selection, fresh products and a pleasant dining atmosphere, though some find the pricing on the high side. Dinner at the hotel's restaurant also earns commendation for its high-quality and delicious food, pleasant ambiance with live music and attentive staff, despite occasional critiques on menu variety and portion sizes.
Rooms at the Grand Royal Hotel are appreciated for their spaciousness, cleanliness and comfortable beds. Guests enjoy amenities like air conditioning, tea and coffee sets and direct elevator access to the spa. However, some rooms show signs of wear and could benefit from renovation and improved cleanliness.
Cleanliness overall is often praised, especially the diligent housekeeping staff, although some issues like occasional stains, bugs in bathrooms and poorly maintained spa areas are noted. Despite these inconsistencies, the general sentiment is positive.
The hotel's staff is a standout feature, consistently described as friendly, professional and attentive, greatly enhancing the guest experience. While a few mention occasional lapses in overt friendliness, the overall impression is of a dedicated and welcoming team.
WiFi service at the hotel is a mixed bag. Some positive feedback highlights good connectivity in the lobby, but many guests report weak and inconsistent signals in rooms and a cumbersome login process, indicating a need for improvement.
The gym is highly regarded, noted for its modern, well-equipped and spacious facilities with 24/7 access and helpful staff. Guests appreciate the holistic fitness environment that includes a connection to the spa and pool area.
The pool receives varied feedback with positive aspects including cleanliness, pleasant ambiance and complementary amenities like the sauna and gym. However, it is often considered small and crowded with some complaints about cold water and strong chlorine smells.
Parking is convenient and ample, though the additional fee is a common grievance, considered high by some. Despite the cost, the secure and monitored parking facilities are generally well-received.
Finally, the hotel is praised for its family-friendly atmosphere, offering numerous amenities for children, including a pool, playroom and various activities that make it a great choice for families traveling with kids.
Categories
The hotel's breakfast receives widespread acclaim for its diversity and quality, often described as delicious and abundant. Guests enjoy the extensive selection, fresh products and a pleasant dining atmosphere, though some find the pricing on the high side. Dinner at the hotel's restaurant also earns commendation for its high-quality and delicious food, pleasant ambiance with live music and attentive staff, despite occasional critiques on menu variety and portion sizes.
Rooms at the Grand Royal Hotel are appreciated for their spaciousness, cleanliness and comfortable beds. Guests enjoy amenities like air conditioning, tea and coffee sets and direct elevator access to the spa. However, some rooms show signs of wear and could benefit from renovation and improved cleanliness.
Cleanliness overall is often praised, especially the diligent housekeeping staff, although some issues like occasional stains, bugs in bathrooms and poorly maintained spa areas are noted. Despite these inconsistencies, the general sentiment is positive.
The hotel's staff is a standout feature, consistently described as friendly, professional and attentive, greatly enhancing the guest experience. While a few mention occasional lapses in overt friendliness, the overall impression is of a dedicated and welcoming team.
WiFi service at the hotel is a mixed bag. Some positive feedback highlights good connectivity in the lobby, but many guests report weak and inconsistent signals in rooms and a cumbersome login process, indicating a need for improvement.
The gym is highly regarded, noted for its modern, well-equipped and spacious facilities with 24/7 access and helpful staff. Guests appreciate the holistic fitness environment that includes a connection to the spa and pool area.
The pool receives varied feedback with positive aspects including cleanliness, pleasant ambiance and complementary amenities like the sauna and gym. However, it is often considered small and crowded with some complaints about cold water and strong chlorine smells.
Parking is convenient and ample, though the additional fee is a common grievance, considered high by some. Despite the cost, the secure and monitored parking facilities are generally well-received.
Finally, the hotel is praised for its family-friendly atmosphere, offering numerous amenities for children, including a pool, playroom and various activities that make it a great choice for families traveling with kids.
Resort for Honeymoon
Family Friendly Resort
Dog Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Indoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Indoor Pool
Resort with Heated Pool
Guest Reviews
The Grand Royal Hotel boasts a convenient location, particularly appealing to travelers and business visitors due to its proximity to the A2 highway. Guests appreciate the easy access from the Poznań bypass and the short drive to the train station and airport. The hotel is also ideal for those passing through or using it as a base for activities outside the city.
The surroundings are described as peaceful and quiet despite being near major roads. The area is residential, offering tranquility away from city noise. The location is adjacent to hiking trails and ponds with bike paths, adding to the scenic appeal. The large parking lot, although paid, is another plus for those driving.
However, the hotel is situated on the outskirts of Poznań, quite far from the city center and main attractions, which means guests might find commuting a necessity. Some reviews note that the immediate area around the hotel is not very attractive and the location could be challenging for those seeking vibrant urban experiences or nearby dining options. Hence, while the hotel offers a practical and serene stay with excellent highway access, it may not cater well to those wanting to explore the city's central attractions and nightlife.
The breakfast experience at the Grand Royal Hotel is widely praised for its diversity and quality. A recurring highlight among guests is the extensive and varied selection available, which many describe as delicious and abundant. Fresh products, such as warm bread from the bakery, enhance the overall breakfast offering and there is a pleasant balance of both sweet and savory options, including items like scrambled eggs, sausages and a variety of pastries. The buffet format allows guests to eat as much as they want, ensuring satisfaction for diverse palates.
The atmosphere during breakfast tends to be calm with friendly service contributing to a positive dining experience. Despite the general acclaim, a few guests mention that the breakfast is quite expensive with some noting the price of 70 zlotys (around 15 euros) as being on the higher side. There's also occasional criticism about specific items like cold scrambled eggs or the need for improvement in coffee quality.
Overall, while the price might be a consideration for some, the well-rounded, delicious and versatile breakfast offerings at the Grand Royal Hotel are highly regarded and contribute significantly to guests' positive experiences at the hotel.
The dinner experience at the Grand Royal Hotel's restaurant has received a fair share of praise for its delicious and high-quality food. Guests frequently mentioned the superb taste and quality of the dishes offered with many describing the meals as fantastic, Michelin quality for a good price and delicious. The restaurant's ambiance also received accolades with patrons noting its pleasant appearance and great atmosphere, enhanced by occasional live guitar music. The service was generally appreciated with staff demonstrating in-depth knowledge about the dishes and providing friendly advice.
However, there were some drawbacks noted as well. While many guests enjoyed the hearty portions and nice presentation of the food, a few remarked on the limited menu choices and occasional mediocrity in flavor. Some reviewers were disappointed with the portion sizes, describing them as meager or too small to justify the price. There were also comments on inconsistent freshness and seasoning with a few diners encountering stale or bland tastes.
Despite these drawbacks, the restaurant remained a popular choice, often being fully booked for dinner and recognized for its reasonably priced and wonderful quality food. Special mentions include excellent dishes like the tagliatelle and high-quality Polish meals. Patrons also appreciated the very good quality of food and the restaurant was often noted as an excellent dining choice overall at the hotel.
The rooms at the Grand Royal Hotel offer a mixed experience for guests. Many reviews highlight the spaciousness and cleanliness of the rooms, praising the comfortable beds and well-maintained facilities. The decor, despite being somewhat dated, is still generally pleasant and the amenities such as air conditioning, tea and coffee sets and daily cleaning service are appreciated. Guests also enjoy the additional hotel features like direct elevator access to the spa, a nice sauna, a clean pool and a large parking lot.
On the downside, some rooms show signs of wear and tear. Issues such as broken air conditioning, soaked carpets and worn-out furniture have been mentioned. Several reviews point out that the rooms could benefit from a renovation to address outdated decor and minor maintenance problems like stained walls or malfunctioning fixtures. Some guests also noted issues with cleanliness in certain cases, reporting bad smells or insufficient cleaning in bathrooms. The hotel's ambiance has been described as having a '90s vibe, which may appeal to some but not others.
Overall, the Grand Royal Hotel provides a comfortable stay with its spacious, clean rooms and good amenities, despite needing some updates and careful attention to maintenance.
When it comes to the beds at the Grand Royal Hotel, reviews suggest a mixed experience for guests. On the positive side, many found the beds to be very comfortable, describing them as large, beautifully firm, clean and conducive to a good night's sleep. Some guests specifically praised the beds for being heavenly, spacious and well-maintained. Many appreciated the soft mattresses and the tidy bed linen, highlighting them as a significant factor in their overall comfort.
However, comfort levels did not seem consistent across all rooms. Several guests reported issues with the beds being too narrow, hard or outright uncomfortable. Complaints about squeaking, creaking and sunken mattresses were not uncommon. Some beds were described as old and in need of replacement with problems like musty-smelling bedding, inadequately sized bed linen and worn-out furniture detracting from the experience. For those needing extra sleeping arrangements, fold-out sofas were noted, though these, too, had their share of criticisms.
The varied reviews indicate that while some rooms offer a restful experience with comfortable bedding, others might require incremental upgrades to meet all guests' expectations consistently.
The Grand Royal Hotel has been described by many guests as generally well-maintained and clean with numerous comments highlighting the spotlessly clean and very clean rooms. Several noted the overall cleanliness of the facility, mentioning clean and tidy rooms equipped with fresh towels and bed linens. Guests also praised the clean furniture, ceiling tiles and the heated pool. Housekeeping services received positive feedback for their diligent work.
However, some areas require attention. There were mentions of stains on the floor and silverfish in the bathroom, indicating that certain aspects of cleanliness need improvement. The spa area and Jacuzzi faced criticism for being dirty with some guests noting the presence of limescale in the showers. Problems such as dirty walls, spider webs in the rooms and poorly cleaned bathrooms were mentioned and may detract from the overall experience.
Despite the generally positive comments regarding the cleanliness, a few reviews highlighted inconsistencies. Some guests observed a decline in cleanliness standards, pointing out issues like dust on furniture, food remains on the floor and insufficient room cleaning. Additionally, the hotel and certain rooms were noted to be in need of renovation, emphasizing that better maintenance and cleaning services are necessary for a consistently pleasant stay.
Overall, while the Grand Royal Hotel is often praised for its cleanliness, there are areas that need better upkeep and attention to detail to enhance the guest experience.
Grand Royal Hotel has garnered an impressive reputation for its workforce, receiving ample praise for their friendly demeanor and professional service. The staff, from reception to housekeeping, are consistently described as polite, cooperative and readily accessible. Many guests have highlighted the exceptional service at the restaurant, where the waiters and servers are notably attentive and committed to ensuring a positive dining experience.
At the front desk, visitors frequently remark on the staff’s prompt and efficient handling of check-ins and queries. The reception team, although occasionally noted to appear less cheerful, generally receives acclaim for being knowledgeable and helpful. The general atmosphere fostered by the hotel staff has been characterized as welcoming and pleasant, contributing significantly to the overall guest experience.
Despite a few isolated comments about staff members not always greeting guests or exhibiting overt friendliness, the overwhelming sentiment is that the hotel's employees are dedicated to providing top-notch service. The personnel in various departments – from the spa to the bar and pool area – are described as friendly and supportive, even if there are occasional mentions of areas where service can improve.
Overall, guests at Grand Royal Hotel can expect a high level of professionalism and warmth from the staff, which plays a pivotal role in enhancing the comfort and satisfaction of their stay.
Guests of the Grand Royal Hotel have mixed reviews about the WiFi service. Positive comments highlight that the WiFi works well in the lobby and indicates that there are areas within the hotel where the internet connection is strong and fast. However, there is a substantial amount of feedback suggesting that the WiFi is generally poor with many guests experiencing weak signals, especially in their rooms. Consistent issues include the need to frequently log back into the system, similar to public WiFi spots such as train stations. Guests also mentioned problems connecting with laptops and interruptions in the WiFi service, which can be particularly frustrating for those on work-related trips. Some even stated that the WiFi must be pre-booked, adding another layer of inconvenience. Overall, while there are pockets of good connectivity, the hotel's WiFi service seems unreliable and in need of significant improvement.
The gym at the Grand Royal Hotel receives an overwhelmingly positive response from guests, highlighting its extensive and modern facilities. Described variously as well-equipped, large, spacious and clean, the gym is praised for providing an excellent workout environment that stands out compared to typical hotel fitness centers. Guests appreciate the gym's comprehensive selection of equipment and 24/7 access, enabling flexibility for workouts at any time.
Despite a few mentions of outdated or minimally functional equipment and occasional issues with specific machines, the overall consensus is highly favorable. Many reviews commend the friendly and helpful gym staff, adding to the positive experience. Additionally, the gym's connection to a well-regarded spa and pool area enhances its appeal, offering a holistic fitness and relaxation environment.
The Grand Royal Hotel's gym is noted as one of the significant highlights of the hotel, making it a standout feature for those prioritizing fitness during their stay.
The pool at Grand Royal Hotel receives mixed feedback from guests with many positive notes highlighting its appealing aspects. The swimming pool is often described as nice, pleasant, clean and well-maintained and appreciated by both adults and children. There are amenities like the sauna and gym that complement the pool area, making it a relaxing space enhanced by pleasant music. Some guests particularly enjoyed the indoor heated pool, referencing it as refreshing and excellent.
However, there are recurring mentions of the pool being smaller than expected and often crowded, which can detract from the experience. Cold water is another frequent complaint, as well as the strong smell of chlorine. Interestingly, while some guests found the pool perfect for kids due to its smaller size, others felt it was too small and shallow for the number of guests.
Issues of cleanliness and maintenance appear sporadically with mentions of significant wear and tear and the occasional closure of the pool. Despite these drawbacks, the pool is generally regarded as a positive feature, contributing to the overall satisfaction with the hotel's amenities.
Grand Royal Hotel offers a spacious parking lot directly in front of the hotel, providing ample parking opportunities for guests. Many reviews highlight the availability and convenience of the parking spaces with some appreciating the ease of off-road parking and the large, secure and surveillance-monitored areas. The parking facilities receive mixed feedback, as a significant recurring theme among guests is the additional fee associated with parking. The costs range around 25-50 PLN, which some guests find relatively high. The parking fees, perceived as an extra charge, are noted to be a point of dissatisfaction for several visitors. Despite this, the availability of parking is generally well received with a number of guests considering the parking arrangement satisfactory if, occasionally, a bit expensive.
Grand Royal Hotel is lauded for its family-friendly atmosphere, making it an excellent choice for those traveling with children. Visitors frequently highlight its numerous amenities designed to entertain kids, such as the pool brimming with young swimmers, the mini playroom conveniently located next to the restaurant and a dedicated children's play area that could benefit from more promotion. Families appreciate the child-friendly pool and a range of activities including billiards, table tennis and the possibilities of waffle making, ensuring there's something for everyone to enjoy.
Accommodations cater well to family needs with options like family rooms, free child beds, baby cots and the flexibility to add extra beds. The hotel's easy access and availability of essentials like towels and bedding upon request further enhance its suitability for family stays. Coupled with friendly and obliging staff, the overall experience is made even more pleasant.
Despite being an ideal place for family trips, some guests note that additional facilities for children, such as an outdoor playground, would be a welcome improvement. Overall, the Grand Royal Hotel provides a comfortable, fun environment for families, making it a frequent choice for a return stay.
Grand Royal Hotel presents itself as a 4-star establishment, but numerous reviews suggest it falls short of living up to this designation. Many guests express disappointment, observing that the hotel’s facilities and services do not meet the expectations of a true 4-star experience. The most frequently mentioned issues pertain to its outdated decor, subpar room conditions and lack of typical 4-star amenities. Multiple reviews highlight the need for a significant renovation, especially in areas like the bathrooms, which some describe as reminiscent of guesthouses rather than a luxury hotel.
While the property boasts a spa area, its overall condition, including dirty walls and old accessories, detracts from the experience. Furthermore, guests have noted limited menu options and insufficient heating capabilities, particularly in cooler seasons. The hotel's location on a busy street adds another layer of inconvenience for those expecting a tranquil getaway.
In summary, while the Grand Royal Hotel might once have justified its 4-star rating, it currently requires considerable improvements to meet these standards. The recurring sentiment among guests is that the hotel feels more like a 2-star establishment, needing extensive updates and a refresh to restore its former glory.
The Grand Royal Hotel emerges as a favorable choice for business travelers, boasting a variety of amenities tailored to professional needs. Conveniently located close to the A2, it provides easy access for both business and general travelers. Distinguished for its conference facilities and meeting rooms, the hotel ensures a productive environment for business meetings and events. The business center and business-class rooms further enhance the professional appeal.
Guests frequently highlight the hotel's well-equipped gym, swimming pool and shower facilities as excellent options for unwinding after a busy day. The large rooms, often featuring spacious desks, contribute to a comfortable stay while facilitating work-related tasks.
Service at the Grand Royal Hotel is another standout feature; guests commend the polite and friendly staff, noting excellent service throughout their stay. Although some reviews suggest the need for refurbishment, the overall emphasis remains on the hotel's suitability for business travel, making it a good choice for professionals seeking a balance between work and relaxation.
The Grand Royal Hotel receives high marks for its accessibility, offering a welcoming environment for guests with disabilities. The property is conveniently accessible from main roads and highways, which facilitates easy arrival and departure. The hotel also features wheelchair accessible ramps, ensuring smooth navigation across its premises. Guests have noted that the lift is accessible for disabled users and the rooms are easily reachable and adequately equipped for those with mobility challenges. Overall, the hotel delivers a generally accessible experience, though certain areas like the spa were mentioned to lack specific services such as a lifeguard. Despite some minor issues, the hotel makes commendable efforts to cater to guests with disabilities through its accessible facilities and strategic location.
The heated pool at the Grand Royal Hotel is frequently praised by guests for its pleasant warmth with many describing the water as very warm or having the right temperature. The pool area is also noted for its cleanliness, contributing to an overall positive experience. However, there are occasional mentions of the pool being slightly too cold with some reviews specifically noting the heated pool having very cold water. Despite these few criticisms, the general consensus highlights a nice, large and excellent heated pool that enhances the hotel's appeal.
The Grand Royal Hotel boasts a nice indoor swimming pool that receives high praise for its cleanliness and warmth. Guests appreciate that the pool area is tidy and well-maintained with the added comfort of being heated, making it an inviting option regardless of the weather outside. The availability of both a pool and a spa enhances the relaxation experience for many visitors. Although some noted that the indoor pool is on the smaller side and could be bigger, it remains a pleasant feature that adds value to guests' stay. The pool area is air-conditioned and the doors can be closed for additional privacy and comfort. Overall, the indoor pool at the Grand Royal Hotel stands out as a clean, warm and enjoyable amenity, complementing the other wellness facilities such as the gym and sauna.
The Grand Royal Hotel offers a variety of appealing options for honeymooners, ensuring a memorable romantic getaway. Guests can choose from several amenities and packages specifically designed to enhance their experience. The honeymoon package stands out as a great choice, featuring honeymoon sweets in the room and various special touches that contribute to an amazing overall experience.
Honeymooners frequently praise the hotel's romantic ambiance, describing it as a beautiful honeymoon hotel. For those seeking a luxurious stay, the Honeymoon Suite is noted for being very comfortable, making it a perfect option for celebrating a new marriage. Guests have shared their delight in the romantic honeymoon experience provided by the hotel, underscoring the joy of their stay.
Despite the overwhelmingly positive feedback, it is noteworthy that some reviews mentioned room comfort as an area needing improvement. However, the general sentiment remains highly favorable with many couples highlighting their enjoyment and satisfaction with their honeymoon stay at the Grand Royal Hotel.
The Grand Royal Hotel stands out as an ideal destination for a romantic getaway, frequently highlighted for its enchanting atmosphere. Guests appreciate the romantic area and setting, which extend from beautifully maintained gardens to serene spots around the pool. Couples find the hotel's ambiance particularly charming with various amenities designed to enhance romance, such as a restaurant that offers intimate dining experiences and balconies providing captivating views.
Despite occasional issues like uncomfortable beds and rare maintenance problems such as a broken jacuzzi in the Valentine's suite, the hotel generally delivers a pleasant, romantic experience. The pleasant atmosphere, especially notable for its tranquility even close to a highway, makes it a favored spot for honeymoons and special celebrations. The Grand Royal Hotel's romantic touch is consistently praised, making it a memorable choice for couples.
The Grand Royal Hotel is renowned for its extensive dog-friendly facilities and its welcoming approach to pets. It's a notably pet-friendly hotel where dogs are warmly accommodated and even have dedicated areas within the hotel. Guests have praised it as a great pet-friendly and dog-friendly establishment, emphasizing its suitability for both families and their furry companions. The hotel offers pet rooms to ensure both the pets and their owners have a comfortable stay.
However, it's important to note that while the hotel permits dogs, bringing a dog incurs an additional cost. Some guests have felt that this extra charge was expensive and it wasn’t clearly communicated beforehand. Despite this, the overall sentiment is positive with many appreciating the well-thought-out amenities and services provided for their pets.
Location Show Map
Location
The surroundings are described as peaceful and quiet despite being near major roads. The area is residential, offering tranquility away from city noise. The location is adjacent to hiking trails and ponds with bike paths, adding to the scenic appeal. The large parking lot, although paid, is another plus for those driving.
However, the hotel is situated on the outskirts of Poznań, quite far from the city center and main attractions, which means guests might find commuting a necessity. Some reviews note that the immediate area around the hotel is not very attractive and the location could be challenging for those seeking vibrant urban experiences or nearby dining options. Hence, while the hotel offers a practical and serene stay with excellent highway access, it may not cater well to those wanting to explore the city's central attractions and nightlife.
Breakfast
The atmosphere during breakfast tends to be calm with friendly service contributing to a positive dining experience. Despite the general acclaim, a few guests mention that the breakfast is quite expensive with some noting the price of 70 zlotys (around 15 euros) as being on the higher side. There's also occasional criticism about specific items like cold scrambled eggs or the need for improvement in coffee quality.
Overall, while the price might be a consideration for some, the well-rounded, delicious and versatile breakfast offerings at the Grand Royal Hotel are highly regarded and contribute significantly to guests' positive experiences at the hotel.
Dinner
However, there were some drawbacks noted as well. While many guests enjoyed the hearty portions and nice presentation of the food, a few remarked on the limited menu choices and occasional mediocrity in flavor. Some reviewers were disappointed with the portion sizes, describing them as meager or too small to justify the price. There were also comments on inconsistent freshness and seasoning with a few diners encountering stale or bland tastes.
Despite these drawbacks, the restaurant remained a popular choice, often being fully booked for dinner and recognized for its reasonably priced and wonderful quality food. Special mentions include excellent dishes like the tagliatelle and high-quality Polish meals. Patrons also appreciated the very good quality of food and the restaurant was often noted as an excellent dining choice overall at the hotel.
Rooms
On the downside, some rooms show signs of wear and tear. Issues such as broken air conditioning, soaked carpets and worn-out furniture have been mentioned. Several reviews point out that the rooms could benefit from a renovation to address outdated decor and minor maintenance problems like stained walls or malfunctioning fixtures. Some guests also noted issues with cleanliness in certain cases, reporting bad smells or insufficient cleaning in bathrooms. The hotel's ambiance has been described as having a '90s vibe, which may appeal to some but not others.
Overall, the Grand Royal Hotel provides a comfortable stay with its spacious, clean rooms and good amenities, despite needing some updates and careful attention to maintenance.
Beds
However, comfort levels did not seem consistent across all rooms. Several guests reported issues with the beds being too narrow, hard or outright uncomfortable. Complaints about squeaking, creaking and sunken mattresses were not uncommon. Some beds were described as old and in need of replacement with problems like musty-smelling bedding, inadequately sized bed linen and worn-out furniture detracting from the experience. For those needing extra sleeping arrangements, fold-out sofas were noted, though these, too, had their share of criticisms.
The varied reviews indicate that while some rooms offer a restful experience with comfortable bedding, others might require incremental upgrades to meet all guests' expectations consistently.
Cleanliness
However, some areas require attention. There were mentions of stains on the floor and silverfish in the bathroom, indicating that certain aspects of cleanliness need improvement. The spa area and Jacuzzi faced criticism for being dirty with some guests noting the presence of limescale in the showers. Problems such as dirty walls, spider webs in the rooms and poorly cleaned bathrooms were mentioned and may detract from the overall experience.
Despite the generally positive comments regarding the cleanliness, a few reviews highlighted inconsistencies. Some guests observed a decline in cleanliness standards, pointing out issues like dust on furniture, food remains on the floor and insufficient room cleaning. Additionally, the hotel and certain rooms were noted to be in need of renovation, emphasizing that better maintenance and cleaning services are necessary for a consistently pleasant stay.
Overall, while the Grand Royal Hotel is often praised for its cleanliness, there are areas that need better upkeep and attention to detail to enhance the guest experience.
Staff
At the front desk, visitors frequently remark on the staff’s prompt and efficient handling of check-ins and queries. The reception team, although occasionally noted to appear less cheerful, generally receives acclaim for being knowledgeable and helpful. The general atmosphere fostered by the hotel staff has been characterized as welcoming and pleasant, contributing significantly to the overall guest experience.
Despite a few isolated comments about staff members not always greeting guests or exhibiting overt friendliness, the overwhelming sentiment is that the hotel's employees are dedicated to providing top-notch service. The personnel in various departments – from the spa to the bar and pool area – are described as friendly and supportive, even if there are occasional mentions of areas where service can improve.
Overall, guests at Grand Royal Hotel can expect a high level of professionalism and warmth from the staff, which plays a pivotal role in enhancing the comfort and satisfaction of their stay.
Wi-Fi
Gym
Despite a few mentions of outdated or minimally functional equipment and occasional issues with specific machines, the overall consensus is highly favorable. Many reviews commend the friendly and helpful gym staff, adding to the positive experience. Additionally, the gym's connection to a well-regarded spa and pool area enhances its appeal, offering a holistic fitness and relaxation environment.
The Grand Royal Hotel's gym is noted as one of the significant highlights of the hotel, making it a standout feature for those prioritizing fitness during their stay.
Pool
However, there are recurring mentions of the pool being smaller than expected and often crowded, which can detract from the experience. Cold water is another frequent complaint, as well as the strong smell of chlorine. Interestingly, while some guests found the pool perfect for kids due to its smaller size, others felt it was too small and shallow for the number of guests.
Issues of cleanliness and maintenance appear sporadically with mentions of significant wear and tear and the occasional closure of the pool. Despite these drawbacks, the pool is generally regarded as a positive feature, contributing to the overall satisfaction with the hotel's amenities.
Parking
Family
Accommodations cater well to family needs with options like family rooms, free child beds, baby cots and the flexibility to add extra beds. The hotel's easy access and availability of essentials like towels and bedding upon request further enhance its suitability for family stays. Coupled with friendly and obliging staff, the overall experience is made even more pleasant.
Despite being an ideal place for family trips, some guests note that additional facilities for children, such as an outdoor playground, would be a welcome improvement. Overall, the Grand Royal Hotel provides a comfortable, fun environment for families, making it a frequent choice for a return stay.
4 Star
While the property boasts a spa area, its overall condition, including dirty walls and old accessories, detracts from the experience. Furthermore, guests have noted limited menu options and insufficient heating capabilities, particularly in cooler seasons. The hotel's location on a busy street adds another layer of inconvenience for those expecting a tranquil getaway.
In summary, while the Grand Royal Hotel might once have justified its 4-star rating, it currently requires considerable improvements to meet these standards. The recurring sentiment among guests is that the hotel feels more like a 2-star establishment, needing extensive updates and a refresh to restore its former glory.
Business
Guests frequently highlight the hotel's well-equipped gym, swimming pool and shower facilities as excellent options for unwinding after a busy day. The large rooms, often featuring spacious desks, contribute to a comfortable stay while facilitating work-related tasks.
Service at the Grand Royal Hotel is another standout feature; guests commend the polite and friendly staff, noting excellent service throughout their stay. Although some reviews suggest the need for refurbishment, the overall emphasis remains on the hotel's suitability for business travel, making it a good choice for professionals seeking a balance between work and relaxation.
Accessible
Heated Pool
Indoor Pool
Honeymoon
Honeymooners frequently praise the hotel's romantic ambiance, describing it as a beautiful honeymoon hotel. For those seeking a luxurious stay, the Honeymoon Suite is noted for being very comfortable, making it a perfect option for celebrating a new marriage. Guests have shared their delight in the romantic honeymoon experience provided by the hotel, underscoring the joy of their stay.
Despite the overwhelmingly positive feedback, it is noteworthy that some reviews mentioned room comfort as an area needing improvement. However, the general sentiment remains highly favorable with many couples highlighting their enjoyment and satisfaction with their honeymoon stay at the Grand Royal Hotel.
Romantic
Despite occasional issues like uncomfortable beds and rare maintenance problems such as a broken jacuzzi in the Valentine's suite, the hotel generally delivers a pleasant, romantic experience. The pleasant atmosphere, especially notable for its tranquility even close to a highway, makes it a favored spot for honeymoons and special celebrations. The Grand Royal Hotel's romantic touch is consistently praised, making it a memorable choice for couples.
Dog Friendly
However, it's important to note that while the hotel permits dogs, bringing a dog incurs an additional cost. Some guests have felt that this extra charge was expensive and it wasn’t clearly communicated beforehand. Despite this, the overall sentiment is positive with many appreciating the well-thought-out amenities and services provided for their pets.
Yes, Grand Royal Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Grand Royal Hotel.
Yes, Grand Royal Hotel welcomes dogs.
Yes, parking facilities are available at Grand Royal Hotel.
Yes, Grand Royal Hotel has a gym.
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