Hotel Enjoy Pucón
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Summary of reviewsHotel Enjoy Pucon stands out for its exceptional location, situated centrally in Pucon and offering easy access to downtown attractions, shops, restaurants and stunning views of Lake Villarrica and surrounding mountains. This prime positioning makes it a convenient and tranquil base for exploring the area, especially for those interested in outdoor activities.
Breakfast at the hotel is frequently praised for its variety and quality with many guests enjoying the abundant and delicious options. However, there are notable complaints about the repetitive nature and occasional organizational issues during busy times.
Dinner experiences are mixed with some guests appreciating the variety and taste of the food, while others criticize the quality, limited menu and high prices. Service inconsistencies have also been reported, impacting the overall dining experience.
The rooms receive commendations for their spaciousness, modern design, cleanliness and beautiful views. Nonetheless, improvements are needed in noise insulation, lighting and maintenance with several guests mentioning issues like poor ventilation and occasional maintenance lapses.
Cleanliness is typically high with housekeeping and general hotel areas kept tidy. However, inconsistency in some floors and areas like the dining space can detract from the overall experience.
Staff experiences are varied with many finding them friendly and helpful, while others report issues with reception and spa services. Better staff training could enhance overall guest satisfaction.
The WiFi service often encounters connectivity problems with many guests recommending improvements for a more consistent internet experience throughout the hotel.
Spa facilities are a mix of modern, relaxing spaces with quality massages but face issues like overcrowding, maintenance problems and scheduling challenges, particularly for families.
The pool facilities draw both praise and criticism. Heated pools are enjoyed by families, but inconsistency in heating, maintenance issues and overcrowding detract from the experience.
The beach area is a highlight due to its beautiful location and easy access to the lake, though some infrastructural issues need addressing.
Parking is ample and free, including valet service, but the distance from the hotel and security concerns are frequent complaints.
For families, the hotel offers several amenities such as a kids club and childcare services, making it convenient for parents. However, restrictions on pool access for younger children and a limited activity range present challenges.
Overall, Hotel Enjoy Pucon offers a highly enjoyable stay thanks to its unbeatable location, comfortable rooms and varied breakfast options. Addressing issues in dining services, WiFi, noise insulation and family activities could further enhance the guest experience.
Categories
Breakfast at the hotel is frequently praised for its variety and quality with many guests enjoying the abundant and delicious options. However, there are notable complaints about the repetitive nature and occasional organizational issues during busy times.
Dinner experiences are mixed with some guests appreciating the variety and taste of the food, while others criticize the quality, limited menu and high prices. Service inconsistencies have also been reported, impacting the overall dining experience.
The rooms receive commendations for their spaciousness, modern design, cleanliness and beautiful views. Nonetheless, improvements are needed in noise insulation, lighting and maintenance with several guests mentioning issues like poor ventilation and occasional maintenance lapses.
Cleanliness is typically high with housekeeping and general hotel areas kept tidy. However, inconsistency in some floors and areas like the dining space can detract from the overall experience.
Staff experiences are varied with many finding them friendly and helpful, while others report issues with reception and spa services. Better staff training could enhance overall guest satisfaction.
The WiFi service often encounters connectivity problems with many guests recommending improvements for a more consistent internet experience throughout the hotel.
Spa facilities are a mix of modern, relaxing spaces with quality massages but face issues like overcrowding, maintenance problems and scheduling challenges, particularly for families.
The pool facilities draw both praise and criticism. Heated pools are enjoyed by families, but inconsistency in heating, maintenance issues and overcrowding detract from the experience.
The beach area is a highlight due to its beautiful location and easy access to the lake, though some infrastructural issues need addressing.
Parking is ample and free, including valet service, but the distance from the hotel and security concerns are frequent complaints.
For families, the hotel offers several amenities such as a kids club and childcare services, making it convenient for parents. However, restrictions on pool access for younger children and a limited activity range present challenges.
Overall, Hotel Enjoy Pucon offers a highly enjoyable stay thanks to its unbeatable location, comfortable rooms and varied breakfast options. Addressing issues in dining services, WiFi, noise insulation and family activities could further enhance the guest experience.
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Guest Reviews
Hotel Enjoy Pucon is widely praised for its exceptional location. Situated centrally in Pucon, it offers guests easy access to downtown attractions, shops and restaurants, making it a perfect base for exploring the area. The hotel's prime position by the lakeside allows for stunning views of Lake Villarrica and the surrounding mountains, a feature that many guests highlight as a significant advantage.
The proximity to natural attractions, including the lake and nearby volcano, enhances the experience for those interested in outdoor activities such as fishing, water sports or simply enjoying the scenic beauty. Furthermore, the hotel’s location is described as tranquil and cozy, providing a peaceful retreat while still being close to the bustling center.
Guests appreciate the convenience of being able to move around without needing vehicles and the direct access to the lake is particularly noted as a benefit. Visitors also commend the spacious rooms, comfortable beds and good facilities, which complement the impeccable views from the terraces and rooms.
Overall, the consensus is that Hotel Enjoy Pucon's unbeatable location and beautiful surroundings significantly contribute to an enjoyable and memorable stay in Pucon.
The breakfast experience at Hotel Enjoy Pucon receives mixed feedback from guests. Many highlight it as a positive experience, praising the varied, abundant and delicious options available. Descriptions like "excellent breakfast," "exquisite and varied," "complete breakfast buffet," and "spectacular breakfast" are frequently mentioned, indicating a generally high level of satisfaction. Several reviews also commend the buffet style, noting its broad selection and quality items, such as different jams and pastries.
However, some guests point out areas needing improvement. A frequent concern is the lack of variety over time and the repetitive nature of the offerings. Occasionally, the quality of specific items like eggs and avocado is criticized as being synthetic-tasting or cold. Organizational issues, such as a crowded and chaotic breakfast area, also detract from the experience for some visitors.
Overall, while the breakfast at Hotel Enjoy Pucon is often seen as rich, varied and worthwhile, there are notable areas for enhancement, particularly concerning variety and organization.
Dinner at Hotel Enjoy Pucon's restaurant has received mixed reviews from guests. On the positive side, there is a wide variety of food options and some guests found the dishes delicious and varied. The terrace of the restaurant was noted for its beauty, enhancing the dining experience. However, many diners expressed dissatisfaction with the quality and variety of the food. The menu is frequently described as limited with some guests finding the options overly gourmet when simple dishes are preferred. There were several reports of food being served cold and not well-prepared, such as poorly cooked burgers and tough meat. Additionally, the service was inconsistent with some staff members being very attentive, while others were not as hospitable. The pricing of meals was another common concern with many finding it expensive relative to the quality and portions served. Overall, there is a need for improvement in both the food offerings and service to match the expectations for a hotel of this caliber.
'Hotel Enjoy Pucon' offers a mix of experiences when it comes to its rooms with guests frequently commenting on various aspects of their stays. On the positive side, many reviewers highlighted the modern and comfortable design of the rooms, frequently noting that the spaces are very clean and the beds are comfortable. Additionally, spaciousness is often praised with large rooms being a significant plus for many guests. The rooms’ views, particularly those overlooking natural landscapes, also received high marks and were characterized as beautiful and excellent.
However, several areas for improvement are repeatedly mentioned. Noise and poor acoustic insulation were common complaints with some guests disturbed by noise from generators, neighboring rooms and hallways. Poor lighting and lack of proper ventilation in both the rooms and bathrooms also detracted from the comfort of the stay for several visitors. Maintenance issues such as leaking showers, small and outdated TVs and ventilation problems were noted by multiple guests. The rooms sometimes had a musty or sewage smell and there were instances of dirty carpets and windows that needed cleaning.
Overall, while the spacious, modern and clean rooms with beautiful views stand out as strong positives, the hotel could benefit from addressing noise insulation, lighting, maintenance issues and improving ventilation to enhance the overall guest experience.
Hotel Enjoy Pucon presents a varied experience when it comes to its beds. Many guests found the beds to be very comfortable, noting that they offer a good level of rest. Numerous reviews highlighted the comfort and quality of the beds with phrases like very comfortable and good beds appearing frequently. However, there were still some concerns about bed comfort with some guests mentioning issues such as beds being too small, hard or even noisy.
The hotel offers different types of beds, including double beds that are often two single beds put together, which was not favored by all guests. In some cases, beds were reported to be too hard or lacking proper headboards, contributing to an uncomfortable sleep for some visitors. Pillows also seemed to be a point of contention with descriptions ranging from very thin and uncomfortable to hard.
Despite these mixed reviews, the positive mentions of comfortable beds and the overall quality of the sleeping arrangements indicate that many guests do find the beds to their liking. It points to a need for potential upgrades or variations in bed types to satisfy a broader range of preferences. The key takeaway for travelers is that while comfort can vary, there is a good possibility of having a restful sleep at Hotel Enjoy Pucon.
Hotel Enjoy Pucon displays a high standard of cleanliness in several areas, drawing particular praise for its clean and comfortable rooms, well-maintained hotel facilities and a general sense of tidiness. Guests often note that the housekeepers ensure everything is very clean and appreciate the clean atmosphere throughout the hotel. The common areas and dining spaces are usually kept in good order, contributing to a generally positive experience.
However, the hotel does face some criticisms, primarily concerning inconsistencies in cleanliness and maintenance. The cleanliness of the fourth floor has been reported as disappointing and some guests have mentioned specific issues such as dirty carpets, poorly maintained rooms and inconsistent room cleaning schedules. The common areas and terraces sometimes appear neglected and the dining area cleanliness has been less satisfactory for some visitors.
In summary, while Hotel Enjoy Pucon can boast significant strengths in maintaining a clean and welcoming environment, there are notable areas that require attention to meet the high expectations of its guests fully.
The reviews of 'Hotel Enjoy Pucon' paint a picture of a mixed experience with its staff. Many guests appreciated the friendly and attentive nature of the personnel, frequently highlighting their politeness and helpful attitudes. Several reviews specifically mentioned excellent service from employees with staff often being described as courteous, accommodating and efficient. The maintenance staff and maids were also noted for their good work.
However, a significant number of reviews pointed out issues with staff behavior and service quality. Some guests encountered unfriendly and inefficient reception staff, citing poor coordination and a lack of empathy, particularly at the spa. The check-in experience received criticism for being disorganized and unpleasant. There were multiple mentions of rude and mocking behavior, which detracted from the overall stay.
In summary, while many guests found the staff at 'Hotel Enjoy Pucon' to be friendly and helpful, there are notable discrepancies in service quality, particularly at the reception and spa areas. Some improvements in staff training and customer service orientation could enhance the overall guest experience.
Visitors to Hotel Enjoy Pucon have highlighted some challenges with the hotel's WiFi service. Although there were positive mentions about the WiFi working well in certain rooms and it being described as "good" by some guests, many encountered intermittent connectivity and weak coverage issues. Several guests pointed out that the WiFi connection had frequent issues and wasn't working properly throughout their stay. The coverage was noted to be particularly problematic in various parts of the hotel. Recommendations were made to improve the WiFi coverage to enhance the guest experience. Overall, while there are some spots with reliable Internet, there are noticeable areas where the WiFi service could see significant improvements.
Visitors to Hotel Enjoy Pucon have shared mixed impressions of the spa facilities. Positive highlights include enjoyable spa pools and delightful massages with some guests appreciating the adult-only heated pool. The newly renovated spa rooms and facilities also received favorable mentions, contributing to a more modern experience. However, several guests noted that the spa is rather small and often overcrowded, impacting comfort and convenience. Maintenance issues were a common concern with reports of cold water in the spa pool and poorly maintained showers. Limited access and scheduling restrictions for massages were also cited, along with frequent closures and ongoing construction disrupting guest experiences. Families faced particular challenges, as spa access was restricted, making it less accommodating for group visits. Overall, while the spa offers some pleasant aspects, it seems to fall short in several operational and maintenance areas.
At Hotel Enjoy Pucon, guest feedback on the pool facilities presents a mixed picture. On the positive side, there are multiple mentions of heated pools which were particularly appreciated, especially by families. Some guests highlighted the incredible views from the pool area and described the pools as nice or very nice.
However, the critiques are notable and consistent. The most frequent complaint revolves around the inconsistency of the pool heating with many guests finding the heated pools not warm enough or even cold. There are also repeated mentions of maintenance issues with some critics noting deteriorated facilities, a need for painting and disorganization around the use of lounge chairs. Cleanliness is another point of concern with various reviews mentioning a neglected and dirty pool area.
The outdoor heated pool was mentioned as being without a roof and the lack of sufficient sun loungers added to the inconvenience. Concerns about the reservation system and overcrowding also came up with guests suggesting better management and planning.
Chief among the praises is the enjoyment of the heated pool by children, which indicates a degree of family-friendly appeal despite the areas needing improvement.
Hotel Enjoy Pucon offers guests a fantastic location right by the beautiful lake. The proximity to the beach is highly appreciated, making it a favorite part of many stays. Visitors love the direct access to both the beach and the lake, enhancing the overall experience. Despite some unfinished demolition works and occasional issues with access being closed or bars crumbling, the overall sentiment towards the beach area is positive. The excellent beach and direct access to the lake are particular highlights, ensuring that guests can enjoy the natural surroundings. The beach bars add a touch of local flavor, making for a well-rounded beachside retreat.
Guests staying at Hotel Enjoy Pucon generally had a mixed experience with the parking facilities. On the positive side, there is ample and free parking available with some mentioning that there is even a valet parking service. This service made it convenient for guests, as the staff provided assistance in taking and bringing the car. There were reserved parking spots, eliminating worries about finding an available space.
However, there were also some criticisms. The parking lot is not in close proximity to the hotel, necessitating guests to use their car to reach it. It is also mentioned that the lot is far from the hotel and lacks general maintenance as well as adequate security, especially at night. Some guests noted that the parking space is not covered, lacks effective access routes and is located only around the corner from the hotel.
In summary, while Hotel Enjoy Pucon offers plenty of free parking with the added benefit of valet service, the location and security of the parking facilities leave room for improvement.
Hotel Enjoy Pucon emerges as a mixed bag for families traveling with children. While it offers several family-friendly amenities and is frequently described as a great destination for family reunions, there are notable limitations, particularly regarding activities for younger guests.
The hotel provides a kids club and childcare services during the day, which can be incredibly convenient for parents looking to relax. Reviewers appreciated the family-friendly atmosphere and amenities, like spacious rooms that comfortably accommodate a family of four and the provision of trays for families during breakfast. The helpfulness of the hotel staff also received positive mentions.
On the flip side, the indoor pool is restricted to children aged 12 and up and the children's pool, when available, was noted to be cold. Some guests remarked on the limited activities for children and expressed the need for more space dedicated to younger guests' activities. Noise in the hallways at night and a limited restaurant menu further detracted from the overall experience for families.
Despite these drawbacks, the hotel maintains a relaxed and pleasant ambiance ideal for unwinding, even if it might require a bit of navigational prowess to fully enjoy the stay with children.
Hotel Enjoy Pucon is situated in a prime location that makes exploring the city on foot a breeze, offering easy access to a vibrant array of restaurants and bars. Those seeking nighttime entertainment will find plenty to enjoy, including night parties and a well-liked casino that guests had a great time at. However, be prepared for some noise, as there are mentions of noise from nighttime activities and late-night guests. The hotel rooms suffer from poor insulation and noise from external air conditioning units can be a nuisance. Cleanliness of the terraces following nighttime revelry could also be improved. Despite these drawbacks, the hotel remains a convenient base for those looking to immerse themselves in the local nightlife.
Hotel Enjoy Pucon tends to present itself as a three-star hotel, which aligns with the overall experience shared by many guests. Numerous reviews highlight that the facility conditions, such as deteriorated ceilings and poorly maintained bathrooms and pools, contribute to a rather aged impression. Soundproofing seems to be a significant issue, making the stay less pleasant than expected for the price paid.
The sentiment among guests points to services that correspond with a three-star rating, yet there are instances where the quality of service, especially pertaining to the price, leaves much to be desired. The hotel provides basic amenities adequately but falls short in delivering exceptional experiences, often resulting in complaints about the high cost compared to the service quality.
Limited activities for children suggest that families might find fewer entertainment options, however, the adult-oriented pool meets expectations for a three-star facility but doesn't exceed them. Overall, while the hotel does live up to its three-star classification, the combination of high prices, outdated facilities and slow service deters it from standing out among its peers.
Hotel Enjoy Pucon is considered suitable for business travelers, especially for those staying in suites, as these rooms come equipped with necessary business facilities. The hotel also features a business center which can be beneficial for conducting work-related tasks. Many guests who stayed for business purposes appreciated these amenities. However, there are several areas for improvement. Issues such as slow room service, poor internet connection, inadequate cleanliness and discrepancies in pricing were noted. The rooms, while good for business trips, were sometimes too hot and the fans ineffective and the room sizes left some feeling cramped. These factors indicate a mixed experience for business travelers.
Hotel Enjoy Pucon offers a prime location, but its accessibility features leave much to be desired. Guests consistently mention the hotel needs modernizing and basic maintenance, which affects the overall comfort and ease of access for individuals with disabilities. The elevators are noted to be tiny and uncomfortable with some even mentioning noise when touched, indicating older infrastructure. Common areas lack sufficient decoration and comfort and accessibility in stair areas is notably poor.
There are few accessible options for both guests and non-guests and the hotel is not well-suited for children with limited access reported frequently. Partially renovated rooms still suffer from noise issues, furthering discomfort. These factors collectively create accessibility limitations, making the hotel difficult to navigate for those with specific needs.
This hotel, while boasting a desirable location, urgently requires comprehensive renovations to improve its accessibility features and overall guest experience.
Hotel Enjoy Pucon's casino offers guests a convenient entertainment option, just half a block away from the main premises. Although the accessibility is notable, some guests pointed out that it might not always be convenient. The casino features a bar for refreshments and offers high-quality free shows, making it a lively spot for visitors. Additionally, the hotel provides complimentary access to the casino, ensuring that guests can enjoy its amenities without extra costs. Benefits such as discounts on the buffet and complimentary appetizers further enhance the experience. However, some guests mentioned that the silencing doors could use improvement for a quieter environment.
Hotel Enjoy Pucon offers multiple heated pools that guests generally find relaxing; however, some concerns have been noted about their temperature and maintenance. The heated pool is a popular facility, especially appreciated for a warm dip during winter, which guests find particularly soothing. However, reviews indicate that the water temperature can occasionally be too cold, leaving some guests wishing it were warmer. Many have commented that the outdoor heated pool should have a roof or cover to shield against the cold wind, a detail that currently detracts from the overall experience. While some guests have enjoyed the heated pools, others have noted that maintenance is sometimes lacking, leading to a less appealing environment. Access restrictions, such as limiting pool use to one hour and not allowing children in the indoor heated pool, are also points of discomfort for some visitors. Overall, while the heated pools at Hotel Enjoy Pucon offer potential for relaxation, improvements in temperature regulation and maintenance would greatly enhance the guest experience.
Hotel Enjoy Pucon features an indoor pool with some notable restrictions and concerns, particularly for families and children. Access to the indoor pool is limited to guests aged 12 and older with minors under 18 facing further limitations. The pool is described as heated, though frequent mentions suggest the temperature might be insufficient, especially during winter when the pool is often reported as cold. Maintenance issues have been noted with several reviews mentioning that the indoor pool was not operational or under construction at times. Additionally, the pool is not covered or insulated, which seems to contribute to its colder-than-expected temperature and allows noise from external sources to permeate the area. While some guests appreciated the heated feature, overall, the indoor pool area appears to need improvements in maintenance and accessibility, particularly for younger guests.
Nestled along the shores of Lake Villarrica, Hotel Enjoy Pucon offers direct beach access, making it a prime spot for those looking to soak up the sun or enjoy a leisurely walk by the water. Guests consistently highlight the hotel's impressive location right in front of the lake as one of its standout features. With stunning lake views and a setting ideal for relaxation, the hotel provides a serene atmosphere for sunbathing or simply unwinding by the beach. Overall, its beachside location is praised as more than good with the design and amenities perfectly suited for a relaxing day by the water.
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Location
The proximity to natural attractions, including the lake and nearby volcano, enhances the experience for those interested in outdoor activities such as fishing, water sports or simply enjoying the scenic beauty. Furthermore, the hotel’s location is described as tranquil and cozy, providing a peaceful retreat while still being close to the bustling center.
Guests appreciate the convenience of being able to move around without needing vehicles and the direct access to the lake is particularly noted as a benefit. Visitors also commend the spacious rooms, comfortable beds and good facilities, which complement the impeccable views from the terraces and rooms.
Overall, the consensus is that Hotel Enjoy Pucon's unbeatable location and beautiful surroundings significantly contribute to an enjoyable and memorable stay in Pucon.
Breakfast
However, some guests point out areas needing improvement. A frequent concern is the lack of variety over time and the repetitive nature of the offerings. Occasionally, the quality of specific items like eggs and avocado is criticized as being synthetic-tasting or cold. Organizational issues, such as a crowded and chaotic breakfast area, also detract from the experience for some visitors.
Overall, while the breakfast at Hotel Enjoy Pucon is often seen as rich, varied and worthwhile, there are notable areas for enhancement, particularly concerning variety and organization.
Dinner
Rooms
However, several areas for improvement are repeatedly mentioned. Noise and poor acoustic insulation were common complaints with some guests disturbed by noise from generators, neighboring rooms and hallways. Poor lighting and lack of proper ventilation in both the rooms and bathrooms also detracted from the comfort of the stay for several visitors. Maintenance issues such as leaking showers, small and outdated TVs and ventilation problems were noted by multiple guests. The rooms sometimes had a musty or sewage smell and there were instances of dirty carpets and windows that needed cleaning.
Overall, while the spacious, modern and clean rooms with beautiful views stand out as strong positives, the hotel could benefit from addressing noise insulation, lighting, maintenance issues and improving ventilation to enhance the overall guest experience.
Beds
The hotel offers different types of beds, including double beds that are often two single beds put together, which was not favored by all guests. In some cases, beds were reported to be too hard or lacking proper headboards, contributing to an uncomfortable sleep for some visitors. Pillows also seemed to be a point of contention with descriptions ranging from very thin and uncomfortable to hard.
Despite these mixed reviews, the positive mentions of comfortable beds and the overall quality of the sleeping arrangements indicate that many guests do find the beds to their liking. It points to a need for potential upgrades or variations in bed types to satisfy a broader range of preferences. The key takeaway for travelers is that while comfort can vary, there is a good possibility of having a restful sleep at Hotel Enjoy Pucon.
Cleanliness
However, the hotel does face some criticisms, primarily concerning inconsistencies in cleanliness and maintenance. The cleanliness of the fourth floor has been reported as disappointing and some guests have mentioned specific issues such as dirty carpets, poorly maintained rooms and inconsistent room cleaning schedules. The common areas and terraces sometimes appear neglected and the dining area cleanliness has been less satisfactory for some visitors.
In summary, while Hotel Enjoy Pucon can boast significant strengths in maintaining a clean and welcoming environment, there are notable areas that require attention to meet the high expectations of its guests fully.
Staff
However, a significant number of reviews pointed out issues with staff behavior and service quality. Some guests encountered unfriendly and inefficient reception staff, citing poor coordination and a lack of empathy, particularly at the spa. The check-in experience received criticism for being disorganized and unpleasant. There were multiple mentions of rude and mocking behavior, which detracted from the overall stay.
In summary, while many guests found the staff at 'Hotel Enjoy Pucon' to be friendly and helpful, there are notable discrepancies in service quality, particularly at the reception and spa areas. Some improvements in staff training and customer service orientation could enhance the overall guest experience.
Wi-Fi
Spa
Pool
However, the critiques are notable and consistent. The most frequent complaint revolves around the inconsistency of the pool heating with many guests finding the heated pools not warm enough or even cold. There are also repeated mentions of maintenance issues with some critics noting deteriorated facilities, a need for painting and disorganization around the use of lounge chairs. Cleanliness is another point of concern with various reviews mentioning a neglected and dirty pool area.
The outdoor heated pool was mentioned as being without a roof and the lack of sufficient sun loungers added to the inconvenience. Concerns about the reservation system and overcrowding also came up with guests suggesting better management and planning.
Chief among the praises is the enjoyment of the heated pool by children, which indicates a degree of family-friendly appeal despite the areas needing improvement.
Beach
Parking
However, there were also some criticisms. The parking lot is not in close proximity to the hotel, necessitating guests to use their car to reach it. It is also mentioned that the lot is far from the hotel and lacks general maintenance as well as adequate security, especially at night. Some guests noted that the parking space is not covered, lacks effective access routes and is located only around the corner from the hotel.
In summary, while Hotel Enjoy Pucon offers plenty of free parking with the added benefit of valet service, the location and security of the parking facilities leave room for improvement.
Family
The hotel provides a kids club and childcare services during the day, which can be incredibly convenient for parents looking to relax. Reviewers appreciated the family-friendly atmosphere and amenities, like spacious rooms that comfortably accommodate a family of four and the provision of trays for families during breakfast. The helpfulness of the hotel staff also received positive mentions.
On the flip side, the indoor pool is restricted to children aged 12 and up and the children's pool, when available, was noted to be cold. Some guests remarked on the limited activities for children and expressed the need for more space dedicated to younger guests' activities. Noise in the hallways at night and a limited restaurant menu further detracted from the overall experience for families.
Despite these drawbacks, the hotel maintains a relaxed and pleasant ambiance ideal for unwinding, even if it might require a bit of navigational prowess to fully enjoy the stay with children.
Nightlife
3 Star
The sentiment among guests points to services that correspond with a three-star rating, yet there are instances where the quality of service, especially pertaining to the price, leaves much to be desired. The hotel provides basic amenities adequately but falls short in delivering exceptional experiences, often resulting in complaints about the high cost compared to the service quality.
Limited activities for children suggest that families might find fewer entertainment options, however, the adult-oriented pool meets expectations for a three-star facility but doesn't exceed them. Overall, while the hotel does live up to its three-star classification, the combination of high prices, outdated facilities and slow service deters it from standing out among its peers.
Business
Accessible
There are few accessible options for both guests and non-guests and the hotel is not well-suited for children with limited access reported frequently. Partially renovated rooms still suffer from noise issues, furthering discomfort. These factors collectively create accessibility limitations, making the hotel difficult to navigate for those with specific needs.
This hotel, while boasting a desirable location, urgently requires comprehensive renovations to improve its accessibility features and overall guest experience.
Casino
Heated Pool
Indoor Pool
Beachfront
Yes, Hotel Enjoy Pucón has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Hotel Enjoy Pucón.
Yes, Hotel Enjoy Pucón welcomes dogs.
Yes, parking facilities are available at Hotel Enjoy Pucón.
Yes, Hotel Enjoy Pucón has a gym.
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