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Summary of reviewsCourtyard by Marriott Puerto Montt has received strong positive feedback across several categories, making it a well-regarded choice for visitors.
The hotel's prime location stands out as a key advantage. Situated close to the Paseo Costanera Mall and a supermarket, it provides easy access to shopping and essential amenities. The proximity to Puerto Montt's city center enables guests to explore local attractions conveniently while enjoying the peaceful surroundings and beautiful sea views. This advantageous location, coupled with good parking facilities, is particularly appreciated by guests traveling by car.
The dining experience at Courtyard by Marriott Puerto Montt receives high marks, particularly for its breakfast and dinner offerings. The breakfast is frequently described as excellent with a wide variety and high quality of sweet and savory options, including seasonal fruits. Although some minor improvements were suggested, the breakfast consistently surpasses expectations. Dinner at the hotel is also praised for its delicious and generous portions with special commendations for the chef and attentive staff, despite occasional service delays and higher prices.
Guest rooms are noted for their comfort, cleanliness and modernity. The rooms provide a cozy and restful environment with extremely comfortable beds and excellent soundproofing ensuring a good night's sleep. While some rooms may feel a bit cramped and improvements in lighting and bathroom design were suggested, the overall sentiment is positive.
The hotel's cleanliness is another highlight with numerous reviews praising the meticulous upkeep of both rooms and common areas. The infrastructure and service quality further enhance the guest experience, contributing to a pleasant and cozy atmosphere.
The staff at Courtyard by Marriott Puerto Montt are frequently praised for their exceptional service and friendliness. Guests appreciate the staff's attentiveness, accommodation and English-speaking abilities, which significantly enhance the overall experience.
While the pool facilities receive mixed feedback, primarily due to its cold temperature and occasional closures, the hotel's parking is generally appreciated despite some issues with accessibility and space management.
In summary, Courtyard by Marriott Puerto Montt excels in location, dining experiences, room comfort and cleanliness, supported by outstanding service from the staff, making it a highly recommended choice for travelers visiting Puerto Montt. Show more
Read review summaries for all categories
Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Twin RoomThe twin room provides parquet floors, heating, as well as a private bathroom boasting a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a safe deposit box as well as sea views. The unit has 2 beds.
King RoomThe double room offers parquet floors, heating, as well as a private bathroom featuring a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a safe deposit box as well as sea views. The unit offers 1 bed.
One-Bedroom King Suite with WhirlpoolThis suite's standout feature is the spa bath. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a coffee machine, heating, a flat-screen TV with cable channels and sea views. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Courtyard by Marriott Puerto Montt offers a superb location for guests visiting this Chilean city. Nestled close to the Paseo Costanera Mall and a handy supermarket, it provides convenient access to shopping and essential amenities. The proximity to Puerto Montt's city center is a notable highlight, ensuring visitors can easily explore local attractions while enjoying a peaceful environment slightly removed from the hustle and bustle.
Guests consistently commented on the hotel's excellent location, praising both the proximity to various points of interest and the beautiful sea views available from the rooms. The quiet neighborhood enhances the experience, contributing to a relaxing stay. The location is particularly advantageous for those traveling by car with easy accessibility and good parking facilities frequently mentioned.
The hotel itself has been described as clean, beautiful and recently renovated. Comfortable and functional rooms, although occasionally noted as somewhat cramped, complement the excellent breakfast buffet and overall comfort. Superior service and a pleasant atmosphere further enhance the guest experience, making Courtyard by Marriott Puerto Montt a highly recommended choice for visitors.
Breakfast
Guests have largely praised the breakfast at Courtyard by Marriott Puerto Montt, highlighting its variety, quality and taste. Many reviews describe the breakfast as very good, excellent and even exceptional with a plentiful selection that includes both sweet and savory options. The breakfast room is noted for its spaciousness and the view of the town adds to the dining experience. Several guests appreciated the abundance of seasonal fruits and the overall completeness and heartiness of the meal.
While the feedback is overwhelmingly positive, there are a few mentions of areas for improvement. Some guests found the breakfast adequate but not extraordinary and a few felt it could be more exciting. There were occasional comments about the slow replenishment of certain items and the lack of fresh juices.
Overall, the breakfast at Courtyard by Marriott Puerto Montt receives high marks from guests, frequently surpassing their expectations with its diverse and plentiful offerings.
Dinner
The dinner experience at Courtyard by Marriott Puerto Montt has garnered largely positive feedback from guests. The restaurant, reported as excellent for evening meals, serves delicious, tasty food with generous portions that leave diners satisfied. Many reviews highlight the high quality and excellent taste of the dinner options and the restaurant itself has earned praises for being a success and delivering very good to excellent food, along with a notable breakfast.
Special commendations were given to the chef and the attentive service provided by staff members such as Benjamin and Marjorie, further enhancing the dining experience. Guests appreciated the courteous gestures like complimentary dinners from the chef, adding to their overall satisfaction.
Despite some reviews noting that dinner and buffet prices are on the higher side and mentioning cold restaurant temperatures, the general consensus is that the food is worth savoring. On the downside, some guests experienced slow service and long wait times for food delivery, which slightly marred a few dining experiences. However, the high quality of the meals and the attentive staff received almost unanimous praise, making the restaurant at Courtyard by Marriott Puerto Montt a notable highlight for guests.
Rooms
Guests of Courtyard by Marriott Puerto Montt commend the hotel rooms for their comfort, cleanliness and spaciousness. Many reviews highlight the rooms as very comfortable and cozy, providing an excellent environment for rest after a day of touring. The cleanliness of the rooms is frequently mentioned with several guests noting the hygiene and modern updates. Beds are described as extremely comfortable and the spaciousness of the rooms is a notable positive aspect.
Moreover, the rooms are praised for their tranquility offering a quiet retreat, although some reviews mention that the lighting in the rooms is quite low, which could be an area for improvement. The rooms boast good views and modern aesthetics, contributing to a pleasant stay. Details such as water and coffee availability in the room add to the comfort level.
However, there are a few downsides mentioned, such as the rooms being uncomfortably hot at times and the bathroom design being less than ideal with dangerous glass construction. Additionally, some guests found the rooms to be functional but somewhat cramped. Overall, despite a few drawbacks, the rooms at Courtyard by Marriott Puerto Montt are appreciated for their comfort, cleanliness and modern facilities.
Beds
Guests of the Courtyard by Marriott Puerto Montt consistently praise the hotel for its comfortable and restful accommodations. The beds receive high marks for being super comfortable, exquisite and conducive to a great night's sleep. Overall, the rooms are described as comfortable, clean and modern, providing a convenient and pleasant environment for both work and rest. Visitors also appreciate the excellent soundproofing of the rooms, which complements the comfortable bedding to ensure a good rest. Although there is occasional feedback about uncomfortable pillows, the positive remarks about the beds and accompanying pillows largely overshadow this concern. Additionally, guests note the very kind and first-class service, enhancing the overall comfortable stay.
Cleanliness
Courtyard by Marriott Puerto Montt has earned numerous positive reviews for its high standards of cleanliness and comfort. Guests frequently commend the hotel’s great and impeccable cleaning services, highlighting that everything from the rooms to the common areas is extremely clean and well-maintained. Facilities are described as spotless, clean and heated, emphasizing the meticulous attention to hygiene throughout the hotel.
Visitors note that the rooms are particularly clean and comfortable, often describing them as very clean with comfortable beds. The overall cleanliness and hygiene are considered perfect, contributing to a pleasant and cozy atmosphere. The entire property is noted to have a nice smell, further enhancing the guest experience.
In addition to cleanliness, the hotel also impresses with its infrastructure and service. The quality of the staff and their willingness to assist are of high standard, ensuring a pleasant stay. Guests also appreciate the good food and drinks available at the hotel’s restaurant, despite some pointing out occasional lapses in cleanliness during busy meal times.
Overall, Courtyard by Marriott Puerto Montt consistently meets high expectations for cleanliness and comfort, alongside excellent service and well-maintained facilities.
Staff
At the Courtyard by Marriott Puerto Montt, the staff consistently receive high praise for their exceptional service and friendliness. Guests frequently note how attentive and accommodating the employees are, often highlighting their helpfulness and dedication. Many describe the staff as warm, kind and always ready to address any concerns or requests, whether it involves additional amenities like caps and towels or solving any inconveniences that arise. The presence of English-speaking staff members enhances the experience for international travelers. Although there have been mentions of staffing issues following the hotel's change in ownership post-pandemic, the overall consensus emphasizes the team's friendliness, excellent service and attentiveness, which contribute significantly to the tranquility and enjoyment of the hotel experience.
Pool
Visitors to Courtyard by Marriott Puerto Montt have expressed largely mixed feelings regarding the hotel's pool facilities. Although the pool is noted for its aesthetic appeal, several guests report that its water temperature is uncomfortably cold, especially during the winter months. The indoor pool, while appearing beautiful, is often described as not heated adequately with many stating it feels close to room temperature, making it less enjoyable.
Concerns also arise around the pool's operational status with multiple reviews indicating that the pool was closed for maintenance during their stay, affecting their overall experience. Some guests were dissatisfied with the limited pool hours, suggesting that extending them could enhance their stay.
Additionally, there have been remarks about the pool's cleanliness being less than ideal, contributing to a less than satisfying experience. Overall, for those prioritizing a warm, functional pool during their visit, it may be useful to verify the current status and conditions prior to booking.
Parking
Courtyard by Marriott Puerto Montt provides several positive aspects regarding its parking facilities which many guests appreciate. The hotel offers an underground parking garage, described as safe and secure, which is a notable convenience for visitors. The free parking is also highlighted as a significant advantage, adding value to the accommodation. The facility has adequate capacity for all guests, ensuring that parking space is available and the general access to parking is convenient.
However, there are a few areas that necessitate improvement. Some guests mentioned the complexity and inconvenience of accessing the parking lot, particularly noting a cumbersome gate that can be unpleasant to operate in adverse weather. There were also comments on the narrowness of parking spaces, the need for better accommodation for larger vehicles and occasional leaks that should be addressed. Additionally, the parking lot tends to feel small when the number of guests increases and security measures like a lock could be improved.
In summary, while the parking at Courtyard by Marriott Puerto Montt is generally appreciated for its safety and convenience, some elements related to accessibility and space management require attention to enhance the overall guest experience.
Yes, Courtyard by Marriott Puerto Montt has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Courtyard by Marriott Puerto Montt.
No, Courtyard by Marriott Puerto Montt doesn't allow dogs.
Yes, parking facilities are available at Courtyard by Marriott Puerto Montt.
Yes, Courtyard by Marriott Puerto Montt has a gym.