Costa Sur Resort & Spa
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Summary of reviewsCosta Sur Resort & Spa delivers a serene and picturesque retreat with its prime oceanfront location in Mismaloya. Guests consistently praise the resort for its stunning sea views, private and tranquil ambiance and easy access to the vibrant center of Puerto Vallarta via convenient transportation options. The surrounding natural beauty and private beach, despite being rocky, contribute to a calming and idyllic setting that many find perfect for relaxation.
The breakfast offerings at Costa Sur Resort & Spa receive mixed reviews. While many guests enjoy the delicious and fresh variety, particularly lauding the service provided by staff members like José and Ricardo, some mention limited options and slow service during peak times. Despite these drawbacks, the breakfast is generally considered satisfactory and contributes positively to the stay.
Dinner experiences vary with many praising delicious meals, excellent presentation and live music that enhances the dining ambiance. However, the food is often deemed overpriced with some guests finding it average. Service highs, particularly from staff like Santos and Andy, counterbalance occasional wait times and quality inconsistencies, leading to an overall positive, albeit mixed, dining review.
Guest rooms at Costa Sur Resort & Spa are applauded for their spaciousness, cleanliness and breathtaking ocean views. The convenience of kitchenettes is a notable advantage for extended stays. While many rooms have been modernized, some still exhibit dated features and a few guests spot maintenance issues like aging furniture and inadequate lighting. Nevertheless, the overall room experience remains positive due to cleanliness, comfort and superb views.
The resort excels in cleanliness with consistent praise for well-maintained facilities, attentive housekeeping and adherence to hygiene practices. Common areas, including the pool, are cited for their cleanliness, although some rooms need updates to match the resort's otherwise high standards. Despite minor issues like old towels and occasional maintenance lapses, the clean environment significantly enhances guest satisfaction.
The staff at Costa Sur Resort & Spa are repeatedly highlighted as exceptional, contributing significantly to the positive reviews. Friendly, attentive and helpful, staff members from various departments, including front desk, restaurant and housekeeping, consistently receive commendations. Personalized service from individuals like José, Ricardo and Santos enhances the overall guest experience, reflecting the resort's commitment to hospitality.
Free WiFi at Costa Sur Resort & Spa is appreciated by many guests for its accessibility and reliability in most areas. Some issues with connectivity and speed are noted in certain rooms, indicating room for improvement. Nonetheless, the provision of complimentary WiFi adds convenience for guests.
The spa services are highly praised for quality and the expertise of the staff with massages being particularly well-received. Despite minor comfort issues like the absence of air conditioning, the spa is valued for its relaxation offerings and good value, contributing positively to the guest experience.
The gym is positively noted for its good facilities and stunning views, which make workouts more enjoyable. Some guests suggest improvements like additional air conditioning and better space management. Overall, the gym is a commendable feature appreciated by many.
The pool areas at Costa Sur Resort & Spa are well-maintained and provide a pleasurable experience with their heating feature and clean water. Despite occasional crowding and limited seating, the pools, including an adult-only section and a natural sea pool, offer enjoyable recreation and relaxation. The poolside ambiance is further enriched by live music and convenient facilities like the pool bar.
The resort's beach, while rocky, is appreciated for its natural beauty and private access, which adds a special charm to guests' stays. Many recommend water shoes to navigate the rocky terrain, but the stunning sea views and peaceful setting make the beach a favored aspect of the resort.
In summary, Costa Sur Resort & Spa provides a blend of serene seclusion and accessible luxury with standout features in location, staff, cleanliness and diverse recreational options, making it a desirable destination for travelers seeking both relaxation and adventure.
Categories
The breakfast offerings at Costa Sur Resort & Spa receive mixed reviews. While many guests enjoy the delicious and fresh variety, particularly lauding the service provided by staff members like José and Ricardo, some mention limited options and slow service during peak times. Despite these drawbacks, the breakfast is generally considered satisfactory and contributes positively to the stay.
Dinner experiences vary with many praising delicious meals, excellent presentation and live music that enhances the dining ambiance. However, the food is often deemed overpriced with some guests finding it average. Service highs, particularly from staff like Santos and Andy, counterbalance occasional wait times and quality inconsistencies, leading to an overall positive, albeit mixed, dining review.
Guest rooms at Costa Sur Resort & Spa are applauded for their spaciousness, cleanliness and breathtaking ocean views. The convenience of kitchenettes is a notable advantage for extended stays. While many rooms have been modernized, some still exhibit dated features and a few guests spot maintenance issues like aging furniture and inadequate lighting. Nevertheless, the overall room experience remains positive due to cleanliness, comfort and superb views.
The resort excels in cleanliness with consistent praise for well-maintained facilities, attentive housekeeping and adherence to hygiene practices. Common areas, including the pool, are cited for their cleanliness, although some rooms need updates to match the resort's otherwise high standards. Despite minor issues like old towels and occasional maintenance lapses, the clean environment significantly enhances guest satisfaction.
The staff at Costa Sur Resort & Spa are repeatedly highlighted as exceptional, contributing significantly to the positive reviews. Friendly, attentive and helpful, staff members from various departments, including front desk, restaurant and housekeeping, consistently receive commendations. Personalized service from individuals like José, Ricardo and Santos enhances the overall guest experience, reflecting the resort's commitment to hospitality.
Free WiFi at Costa Sur Resort & Spa is appreciated by many guests for its accessibility and reliability in most areas. Some issues with connectivity and speed are noted in certain rooms, indicating room for improvement. Nonetheless, the provision of complimentary WiFi adds convenience for guests.
The spa services are highly praised for quality and the expertise of the staff with massages being particularly well-received. Despite minor comfort issues like the absence of air conditioning, the spa is valued for its relaxation offerings and good value, contributing positively to the guest experience.
The gym is positively noted for its good facilities and stunning views, which make workouts more enjoyable. Some guests suggest improvements like additional air conditioning and better space management. Overall, the gym is a commendable feature appreciated by many.
The pool areas at Costa Sur Resort & Spa are well-maintained and provide a pleasurable experience with their heating feature and clean water. Despite occasional crowding and limited seating, the pools, including an adult-only section and a natural sea pool, offer enjoyable recreation and relaxation. The poolside ambiance is further enriched by live music and convenient facilities like the pool bar.
The resort's beach, while rocky, is appreciated for its natural beauty and private access, which adds a special charm to guests' stays. Many recommend water shoes to navigate the rocky terrain, but the stunning sea views and peaceful setting make the beach a favored aspect of the resort.
In summary, Costa Sur Resort & Spa provides a blend of serene seclusion and accessible luxury with standout features in location, staff, cleanliness and diverse recreational options, making it a desirable destination for travelers seeking both relaxation and adventure.
Beachfront Resort
Resort near The Beach
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Outdoor Pool
Business Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Heated Pool
Guest Reviews
Costa Sur Resort & Spa boasts an exceptional location that guests consistently praise. Set directly on the ocean, the resort offers breathtaking sea views and gentle ocean breezes. Situated in Mismaloya, its somewhat isolated position affords a tranquil ambiance, ideal for those seeking a peaceful retreat away from the hustle and bustle of downtown Puerto Vallarta.
Despite its seclusion, the resort maintains easy access to the city center. A convenient bus stop located right in front of the hotel provides a rapid and affordable 10-15 minute ride to the Malecon and other attractions, while taxis and Ubers offer an equally quick and economical option for reaching the Romantic Zone and downtown area.
Guests appreciate the property's private beach, which, although somewhat rocky, is described as beautiful and calming. The surrounding nature and impressive views from the rooms, particularly from higher-floor balconies, contribute to the resort's idyllic setting.
While some guests note that the resort is not within walking distance of major tourist spots or grocery stores, they emphasize that this adds to the venue's peaceful charm. It's close enough to popular beaches and city activities to remain accessible without being overwhelmed by crowds.
Overall, the Costa Sur Resort & Spa's location provides a perfect blend of serene seclusion and convenient access to the vibrant offerings of Puerto Vallarta, making it an excellent choice for travelers seeking both relaxation and adventure.
Costa Sur Resort & Spa offers a range of breakfast experiences that evoke a mix of reactions from guests. The included breakfast package has been a point of satisfaction for some with words like delicious, excellent and abundant commonly used. Guests have praised the breakfast for being tasty, fresh and filling, featuring options like green or orange juice, fresh fruit, eggs cooked to preference, chilaquiles, beans and freshly brewed coffee. The service from staff members, specifically José and Ricardo, was highlighted positively by several reviewers.
However, there are consistent mentions of limited variety and slow service. Some guests found the breakfast repetitive with few options, which impacted the overall experience. There were also complaints about certain elements, such as the juice not being natural and some food items like eggs being inadequately prepared. The practice of charging for extras despite the breakfast being advertised as free was noted as a frustration for some.
The included breakfast often came with restrictions, like only being able to choose from a limited menu, which did not sit well with all guests. Others pointed out that there was preferential treatment for domestic guests regarding breakfast reservations. There were mentions of the service taking a long time during peak morning hours, leading to longer waits than anticipated.
Overall, the breakfast experience at Costa Sur Resort & Spa can be quite satisfying if expectations are managed regarding variety and service speed. The quality of the food, where it shines, has been commendable by most, making it a noteworthy aspect of the stay for many guests.
Dining at Costa Sur Resort & Spa presents a mixed bag of experiences with notable highlights and areas for improvement. Many guests enjoyed delicious and well-presented meals, often praising the rich flavors and excellent taste of the food. Live music during dinner was a delightful addition that enhanced the dining experience and the exceptional service provided by waitstaff was frequently highlighted as a positive aspect.
Despite these praises, there are consistent mentions of the food being overpriced and some diners found the quality to be lacking or average at best. Service inconsistencies and long wait times were also noted with specific instances of food not being served hot, necessitating reheating. Some guests found the menu limited and the absence of premium or non-alcoholic drink options was a minor drawback.
While the ambiance and service generally received high marks, the premium prices for what some deemed average or below-par food quality were a point of contention. Special mentions of excellent service from staff members like Santos and Andy added a personal touch to some dining experiences. In conclusion, while many guests enjoyed delicious meals and commendable service, others felt that the dining options did not fully justify the price and there is room for consistent improvement to match the overall expectations of a resort setting.
Costa Sur Resort & Spa offers rooms that distinctly cater to travelers seeking spacious accommodations with stunning ocean views. Guests frequently praise the sizeable rooms, noting their comfort, cleanliness and the spectacular sea views afforded from balconies or windows. Each room generally includes a functional kitchenette equipped with essential appliances like refrigerators, stoves and coffee makers, adding convenience for extended stays or meals.
However, it's clear that while some rooms have undergone renovations and boast modern amenities and furnishings, others remain dated, showing signs of wear and in need of significant updates. Issues such as uncomfortable sofa beds, inadequate lighting and older furniture are highlighted by some guests. Specific complaints include musty smells, outdated decor and occasional maintenance issues like noisy fans or malfunctioning air conditioning units.
Despite these points, the resort manages to maintain a pleasant ambiance with clean rooms, attentive housekeeping and a peaceful environment. The overall experience is enhanced by the beautiful beachfront location, making it a relaxing retreat for guests. Whether in modernized rooms or those that carry a bit more age, the views and spaciousness seem to leave a lasting positive impression.
Costa Sur Resort & Spa receives mixed reviews regarding its beds with a significant number of guests appreciating the comfort and spaciousness. Many reviews highlight that the beds are super comfortable, very comfortable and come with good bed pillows, resulting in a pleasant sleeping experience. Some guests found the beds to be large, especially the king-size options and described them as amazingly comfortable.
However, there are also notable complaints. Several reviews pointed out that the beds, particularly sofa beds, were uncomfortable with comments about worn-out, saggy or very soft mattresses. Issues such as bed bugs and dirty bedding were also mentioned, though they appear less frequently.
Overall, many guests seemed satisfied with the comfort of the bed, contributing positively to their stay. Nonetheless, the resort might benefit from addressing the concerns raised about certain mattresses and bedding conditions to ensure a more consistent quality of sleep for all guests.
Costa Sur Resort & Spa consistently receives high marks for cleanliness across its various areas. The facilities are widely touted as very clean, safe and well-maintained. Common areas and the swimming pool are often highlighted for their cleanliness, contributing to a pleasant experience for guests throughout the resort.
Housekeeping services are praised for their diligence with rooms cleaned daily and attention to detail evident in both cleanliness and hygiene practices, including commendable COVID-19 precautions. Guests noted that the bathrooms are generally very clean and well-stocked.
However, there are some areas needing improvement. A number of reviews point out that the rooms, while clean and spacious, appear dated and in need of renovation. Issues such as old and worn-out towels, rusty and old furniture and occasional maintenance lapses were noted. Some specific complaints included dirty duvets, smelly bathrooms and in rare instances, sightings of cockroaches.
Despite these drawbacks, the overall appraisal reflects a high level of cleanliness at the resort, bolstered by friendly and attentive staff. The combination of clean facilities, spacious rooms and good service makes Costa Sur Resort & Spa a generally recommended destination, even as some updates and improvements are anticipated for enhanced guest satisfaction.
At Costa Sur Resort & Spa, the standout feature is undoubtedly the exceptional staff. Guests consistently compliment the friendliness, attentiveness and accommodating nature of everyone from the front desk to the restaurant personnel. Specific mentions highlight the helpfulness of the concierge, praise for waiters like José, Ricardo, Antonio, Santos, Rafael, Ika and the exceptional service from the housekeepers.
The dining staff, including servers like Miguel, Erik and Neto, receive frequent accolades for their courteous and prompt service. Several guests appreciated the friendly, smiling demeanor of restaurant and pool area workers with special shout-outs to individuals like Arturo, Aly and Vanessa for their dedicated assistance.
While overwhelmingly positive, a few guests did experience some negative interactions, noting that some staff members were insistent or showed a lack of proficiency in English. Nevertheless, these instances are the exception, not the rule, in an otherwise highly praised service landscape.
In sum, Costa Sur Resort & Spa offers a welcoming and warm experience, underpinned by a team that consistently goes above and beyond to ensure guests have an enjoyable and memorable stay. Whether interacting with the concierge, restaurant staff or housekeeping, visitors can expect a level of service that makes them feel like part of the family.
At Costa Sur Resort & Spa, the WiFi experience generally receives positive feedback with guests noting good WiFi service available at no extra cost throughout the hotel. In many areas, the WiFi works well, providing reliable internet access during their stays. However, some guests experienced challenges with the WiFi, pointing out that the internet signal can be intermittent and slow with some areas, including specific rooms, lacking reliable connection altogether.
Despite these occasional issues, many reviews appreciate the fact that the resort offers free WiFi, making it convenient for those who need access for work or leisure. Improvements could be made to ensure broader coverage and consistent reliability in all areas of the hotel. Overall, while some guests encountered difficulties, the majority found the WiFi service to be satisfactory, enhancing their stay at the resort.
Costa Sur Resort & Spa offers a highly praised spa experience that guests frequently highlight in their reviews. The spa is noted for its quality service and the expertise of its staff, making it one of the standout features of the resort. The deep tissue massages, in particular, receive high marks for their effectiveness and the skill of massage therapists like Paula.
Guests appreciate the relaxing nature of the spa services, describing them as delightful and very good. The massage lounge is specifically mentioned as an amazing space for relaxation. While the spa itself is simple, it provides good value for the price with guests finding the quality of the massages to be impressive.
However, some minor drawbacks are pointed out, such as the lack of air conditioning, windows and fans, which could detract from the comfort for some visitors. Despite this, the spa's basic services are deemed sufficient and satisfactory by many guests, contributing positively to their overall experience at the resort.
Costa Sur Resort & Spa offers a gym facility that receives positive feedback from guests. The gym is noted for having a great view, making workouts more enjoyable. Guests describe the gym as nice enough and appreciate its good facilities, including a treadmill. However, there are some areas for improvement: additional air conditioning would enhance comfort and the space for gym equipment appears limited. Additionally, guests have noted a lack of attention at the activities desk when it comes to gym reservations. Despite these minor drawbacks, the gym remains a commendable feature of the resort.
Costa Sur Resort & Spa offers a diverse pool experience with multiple swimming areas, each bringing their own unique charm. Guests frequently appreciate the pools' heating feature, ensuring warm, comfortable water that's inviting throughout the day. Notably, these pools are well-maintained and kept clean, adding to the overall positive experience.
Despite their smaller size, the pools manage to escape overcrowding most times, although peak times can see them filled with guests. The main pool does receive mentions for occasionally being too warm and giving off a strong chlorine smell, but it's heated feature is well-loved. The adult-only pool area, while sometimes peppered with children, is praised for its relaxing atmosphere.
While seating around the pool can be limited with lounge chairs often pre-reserved, the availability of additional seating around the general pool area helps mitigate the crowding issue. Facilities such as a pool bar enhance the poolside relaxation experience and the presence of live music adds to the ambiance.
A notable feature is the natural pool in the sea, providing a unique swimming experience that many guests enjoyed. The pools are generally seen as an excellent space for both recreation and relaxation, making them a highlight for many visitors to the resort.
Costa Sur Resort & Spa offers a unique beach experience that tends to delight visitors who appreciate natural beauty. The beach itself is private and boasts stunning sea views, which many guests highlight as one of the most appealing aspects of the resort.
However, the beach is notably rocky and guests often recommend bringing water shoes for comfort. While swimming and snorkeling are enjoyable activities thanks to the clear water and abundance of fish, the rocky terrain can make both walking and swimming challenging at times. Some reviews also point out that the high tides can limit beach access, particularly in the afternoons.
Despite these natural limitations, the beach is considered by many as beautiful and tranquil, offering a relaxing environment. It’s particularly favored for its small size, which adds to its exclusive and private feel. The private nature of the beach, combined with the friendly service from resort staff, contributes to a relaxed and intimate atmosphere where guests can unwind.
In summary, Costa Sur Resort & Spa's beach is a picturesque spot, ideal for those who enjoy a peaceful seaside retreat with opportunities for snorkeling and swimming, albeit with some preparation for the rocky conditions.
Costa Sur Resort & Spa stands out as a family-friendly destination, ideal for those traveling with children. The hotel’s relatively small size contributes to a peaceful and intimate environment, perfect for families seeking a tranquil getaway. Guests frequently highlighted the family-friendly atmosphere, emphasizing that the hotel offers excellent facilities and a comfortable ambience for a family stay. The spacious rooms, though a bit dated, add to the comfort and the cleanliness is commendable.
Children particularly enjoyed the ocean areas surrounded by rocks, providing both excitement and safety. The family swimming pool is a hit, where even playing with balls in the pool is a highlight for some. The privacy and safety provided by the hotel make it a secure place for kids.
The hotel is also praised for its functional facilities like the option to prepare your own meals, which can be convenient for families. Its proximity to beautiful beaches within walking distance adds to the appeal for family activities.
While the hotel does have a limited seating area on the beach and the beach itself is rather small and rocky, these minor inconveniences seem overshadowed by the overall positive experience. The restaurant is positively reviewed, providing excellent service that complements the family-friendly vibe.
In summary, Costa Sur Resort & Spa is highly regarded as an excellent choice for a family vacation, offering a relaxing and comfortable environment with plenty of activities to keep children entertained. It's a great spot for families looking to unwind and enjoy quality time together.
Costa Sur Resort & Spa offers a mixed blend of experiences, but several aspects consistently stand out positively. The hotel is praised for its cleanliness and well-maintained facilities, creating a comfortable and safe environment. Guests find the rooms spacious and some are decorated with modern touches, making the stay pleasant despite a few mentions of dated aspects. The ocean view and beachfront location are significant highlights, providing awesome, luxurious views that many visitors adore.
The hotel's pool, particularly the heated one, is another feature guests appreciate, along with the smaller beach that's perfect for snorkeling. Costa Sur's proximity to town is also a plus, offering convenience for those wanting to explore the local area. The friendly staff contributes to a welcoming atmosphere, making the stay enjoyable for many.
Despite the multiple four-star ratings, there are some criticisms regarding the hotel's outdated elements and occasional maintenance issues, like broken doors and delayed service. However, for its price-quality ratio, many believe the hotel offers decent value, particularly with the good range of kids' activities and overall comfort.
While Costa Sur may not live up to the luxury of higher-end resorts, it presents itself as a solid option for those seeking a friendly, well-located and visually appealing place to stay with adequate amenities.
Costa Sur Resort & Spa offers a notable experience for business travelers seeking a balance between cost and quality. The business center is a prominent feature, providing essential services effective for business needs. The meeting and conference rooms are described as sufficient and impactful, making them ideal for hosting business meetings and conferences. Despite some issues with the Wi-Fi being intermittent and slow, the other business services are considered good.
Guests have highlighted the hotel as perfect for meetings and it has received positive comments for the handling of business-related services despite one review noting trouble with receiving an invoice after multiple calls. The resort’s restaurant is noted to be on the higher end in terms of expense, but a promotional approach—such as offering a round of drinks to compensate for issues—suggests a customer-oriented response.
Overall, Costa Sur Resort & Spa seems well-equipped to handle business travelers' needs with sufficient facilities and a favorable relationship between category and price, though some improvements in specific service aspects could enhance the experience further.
Nestled along a tranquil beachfront, Costa Sur Resort & Spa boasts a highly accessible location with a beach that guests find easy to reach and an ideal spot for both relaxation and exploration. The resort provides an elevator, though its space is somewhat limited. For those requiring mobility aids, the hotel accommodates with walker and wheelchair paths and guests have noted an accessible bathroom, pool and rooms.
However, accessibility does present a few challenges. While the pool and rooms are generally reachable, the stairs to the pool can be problematic and the absence of wheelchair ramps demands some stair climbing, which is inconvenient. Additionally, the resort lacks a chair lift in the pools and paved ramps would enhance accessibility. Tight spots in the parking lot and a simple basket elevator are other areas that might require careful navigation.
The facilities may not be top-of-the-line, but they serve their purpose effectively. Adding to the convenience, a bus stop right in front of the resort ensures easy travel by bus, taxi or Uber. While the resort could improve accessible features such as the elevator and more wheelchair-friendly paths, its overall appeal is enhanced by fewer crowds and amenities like free kayaks and paddle boards. Costa Sur Resort & Spa is particularly popular among retirees and allows guests the luxury of reserving chaise lounge chairs by the pool.
Costa Sur Resort & Spa offers a delightful experience with its consistently praised heated pools. Guests have noted that the heated pools are not only a highlight but also contribute significantly to the overall hotel experience. The pools are described as being very clean with a warm temperature, often resembling the feel of a jacuzzi. Visitors appreciate the controlled temperature, making swimming enjoyable at any time of the day.
Many guests found the heated pools luxurious and excellent for relaxation. The pool facilities are well-maintained, ensuring a pleasant and inviting atmosphere. Although one review mentioned that the pools do not stay open very late, the general consensus is that the warm waters and the cleanliness elevate the resort's appeal. Overall, the heated pools at Costa Sur Resort & Spa play a key role in creating a comfortable and enjoyable stay for its guests.
Costa Sur Resort & Spa's outdoor pool area receives mixed but predominantly positive reviews from its guests. The pools are frequently highlighted for being heated, which is a major draw and elevates the resort experience. The heated pools are cherished by many, especially for early morning swims when the water temperature is ideal. Guests appreciate the clean, well-maintained pools and find them spacious and luxurious. The availability of two pools with one heated and the other not, offers variety for different preferences.
Despite some comments on the pools being medium-sized and occasionally too warm, visitors describe the pool water as well-controlled and at a good temperature overall. However, there are remarks about the pool area being noisy and the water sometimes smelling strongly of chlorine. The pools aren't open very late, which could be a minor inconvenience for night swimmers.
In combination with a nice beach and beautiful surroundings, the pool area adds to the overall enjoyment of the resort, making it a commendable feature for guests seeking relaxation and fun in the sun.
Costa Sur Resort & Spa is an idyllic retreat praised for its beautiful sea views and romantic ambiance, making it a perfect spot for honeymooners. The resort offers a calm and peaceful environment, featuring a comfortable pool area and great beaches that ensure a delightful stay. Guests particularly appreciate the privacy and intoxication of the 24/7 crashing wave sounds, enhancing the romantic experience.
The romantic beachfront views and perfect sunsets and moon-sets further contribute to the resort's appeal for those seeking a serene getaway. Located about a ten-minute taxi ride from the vibrant Romantic Zone, the resort provides a tranquil haven while still offering easy access to lively activities. The combination of the resort's quiet atmosphere and its proximity to romantic locales makes it an ideal destination for honeymooners.
Costa Sur Resort & Spa offers an idyllic setting for a romantic getaway, characterized by its spectacular ocean views and the constant soothing sound of the waves. The boutique-style resort provides a peaceful and quaint atmosphere, serving as an ideal retreat for couples. Guests rave about the romantic sunsets and moon-sets that can be enjoyed from the observation deck or from the comfort of their room.
The resort is quiet and free from disturbances, making it a serene escape that's perfect for rest and relaxation away from the hustle and bustle of city life. It's not a party destination but rather a calm and private haven, ideal for couples seeking tranquility. The deluxe rooms and well-maintained pool area further enhance the comfort and romantic ambiance.
Located about a ten-minute taxi ride from the vibrant Romantic Zone, Costa Sur allows guests to experience a blend of seclusion and accessibility. Though some areas of the hotel might need a bit of attention, the overall environment remains inviting and conducive to a romantic stay.
The spa services and private beach add to the luxurious, intimate experience, perfect for those looking to unwind and reconnect. Overall, Costa Sur Resort & Spa stands out as a great place for a romantic escape, ensuring a comfortable and memorable stay for couples.
Costa Sur Resort & Spa boasts a prime beachfront location that continually impresses its guests. Visitors rave about the beautiful sea views and excellent ocean views available from many rooms and spacious balconies. The proximity to the beach and the direct oceanfront access offer a convenient and picturesque setting for a relaxing vacation.
The private beach, though described as having quite a few stones and rocks, still receives praise for its beauty and crystal-clear water. The resort's unique beachfront features, such as a private beach and lagoon area complete with a blow-up slide, add to the fun and safety of the experience, particularly for families with children.
A notable highlight is the swimming pool situated by the sea, where guests can enjoy stunning ocean views while taking a dip. The views from the rooms and balconies are repeatedly described as beautiful or amazing, enhancing the appeal of this beachfront resort.
Despite some mentions of the beach not matching its promotional photographs and being small or rocky, overall, the beachfront area and location contribute significantly to the hotel's ambiance and attraction. The nearby malecón and ease of access to the water round out the positive aspects of this seaside retreat, making it a popular choice for visitors seeking a coastal getaway.
Location Show Map
Location
Despite its seclusion, the resort maintains easy access to the city center. A convenient bus stop located right in front of the hotel provides a rapid and affordable 10-15 minute ride to the Malecon and other attractions, while taxis and Ubers offer an equally quick and economical option for reaching the Romantic Zone and downtown area.
Guests appreciate the property's private beach, which, although somewhat rocky, is described as beautiful and calming. The surrounding nature and impressive views from the rooms, particularly from higher-floor balconies, contribute to the resort's idyllic setting.
While some guests note that the resort is not within walking distance of major tourist spots or grocery stores, they emphasize that this adds to the venue's peaceful charm. It's close enough to popular beaches and city activities to remain accessible without being overwhelmed by crowds.
Overall, the Costa Sur Resort & Spa's location provides a perfect blend of serene seclusion and convenient access to the vibrant offerings of Puerto Vallarta, making it an excellent choice for travelers seeking both relaxation and adventure.
Breakfast
However, there are consistent mentions of limited variety and slow service. Some guests found the breakfast repetitive with few options, which impacted the overall experience. There were also complaints about certain elements, such as the juice not being natural and some food items like eggs being inadequately prepared. The practice of charging for extras despite the breakfast being advertised as free was noted as a frustration for some.
The included breakfast often came with restrictions, like only being able to choose from a limited menu, which did not sit well with all guests. Others pointed out that there was preferential treatment for domestic guests regarding breakfast reservations. There were mentions of the service taking a long time during peak morning hours, leading to longer waits than anticipated.
Overall, the breakfast experience at Costa Sur Resort & Spa can be quite satisfying if expectations are managed regarding variety and service speed. The quality of the food, where it shines, has been commendable by most, making it a noteworthy aspect of the stay for many guests.
Dinner
Despite these praises, there are consistent mentions of the food being overpriced and some diners found the quality to be lacking or average at best. Service inconsistencies and long wait times were also noted with specific instances of food not being served hot, necessitating reheating. Some guests found the menu limited and the absence of premium or non-alcoholic drink options was a minor drawback.
While the ambiance and service generally received high marks, the premium prices for what some deemed average or below-par food quality were a point of contention. Special mentions of excellent service from staff members like Santos and Andy added a personal touch to some dining experiences. In conclusion, while many guests enjoyed delicious meals and commendable service, others felt that the dining options did not fully justify the price and there is room for consistent improvement to match the overall expectations of a resort setting.
Rooms
However, it's clear that while some rooms have undergone renovations and boast modern amenities and furnishings, others remain dated, showing signs of wear and in need of significant updates. Issues such as uncomfortable sofa beds, inadequate lighting and older furniture are highlighted by some guests. Specific complaints include musty smells, outdated decor and occasional maintenance issues like noisy fans or malfunctioning air conditioning units.
Despite these points, the resort manages to maintain a pleasant ambiance with clean rooms, attentive housekeeping and a peaceful environment. The overall experience is enhanced by the beautiful beachfront location, making it a relaxing retreat for guests. Whether in modernized rooms or those that carry a bit more age, the views and spaciousness seem to leave a lasting positive impression.
Beds
However, there are also notable complaints. Several reviews pointed out that the beds, particularly sofa beds, were uncomfortable with comments about worn-out, saggy or very soft mattresses. Issues such as bed bugs and dirty bedding were also mentioned, though they appear less frequently.
Overall, many guests seemed satisfied with the comfort of the bed, contributing positively to their stay. Nonetheless, the resort might benefit from addressing the concerns raised about certain mattresses and bedding conditions to ensure a more consistent quality of sleep for all guests.
Cleanliness
Housekeeping services are praised for their diligence with rooms cleaned daily and attention to detail evident in both cleanliness and hygiene practices, including commendable COVID-19 precautions. Guests noted that the bathrooms are generally very clean and well-stocked.
However, there are some areas needing improvement. A number of reviews point out that the rooms, while clean and spacious, appear dated and in need of renovation. Issues such as old and worn-out towels, rusty and old furniture and occasional maintenance lapses were noted. Some specific complaints included dirty duvets, smelly bathrooms and in rare instances, sightings of cockroaches.
Despite these drawbacks, the overall appraisal reflects a high level of cleanliness at the resort, bolstered by friendly and attentive staff. The combination of clean facilities, spacious rooms and good service makes Costa Sur Resort & Spa a generally recommended destination, even as some updates and improvements are anticipated for enhanced guest satisfaction.
Staff
The dining staff, including servers like Miguel, Erik and Neto, receive frequent accolades for their courteous and prompt service. Several guests appreciated the friendly, smiling demeanor of restaurant and pool area workers with special shout-outs to individuals like Arturo, Aly and Vanessa for their dedicated assistance.
While overwhelmingly positive, a few guests did experience some negative interactions, noting that some staff members were insistent or showed a lack of proficiency in English. Nevertheless, these instances are the exception, not the rule, in an otherwise highly praised service landscape.
In sum, Costa Sur Resort & Spa offers a welcoming and warm experience, underpinned by a team that consistently goes above and beyond to ensure guests have an enjoyable and memorable stay. Whether interacting with the concierge, restaurant staff or housekeeping, visitors can expect a level of service that makes them feel like part of the family.
Wi-Fi
Despite these occasional issues, many reviews appreciate the fact that the resort offers free WiFi, making it convenient for those who need access for work or leisure. Improvements could be made to ensure broader coverage and consistent reliability in all areas of the hotel. Overall, while some guests encountered difficulties, the majority found the WiFi service to be satisfactory, enhancing their stay at the resort.
Spa
Guests appreciate the relaxing nature of the spa services, describing them as delightful and very good. The massage lounge is specifically mentioned as an amazing space for relaxation. While the spa itself is simple, it provides good value for the price with guests finding the quality of the massages to be impressive.
However, some minor drawbacks are pointed out, such as the lack of air conditioning, windows and fans, which could detract from the comfort for some visitors. Despite this, the spa's basic services are deemed sufficient and satisfactory by many guests, contributing positively to their overall experience at the resort.
Gym
Pool
Despite their smaller size, the pools manage to escape overcrowding most times, although peak times can see them filled with guests. The main pool does receive mentions for occasionally being too warm and giving off a strong chlorine smell, but it's heated feature is well-loved. The adult-only pool area, while sometimes peppered with children, is praised for its relaxing atmosphere.
While seating around the pool can be limited with lounge chairs often pre-reserved, the availability of additional seating around the general pool area helps mitigate the crowding issue. Facilities such as a pool bar enhance the poolside relaxation experience and the presence of live music adds to the ambiance.
A notable feature is the natural pool in the sea, providing a unique swimming experience that many guests enjoyed. The pools are generally seen as an excellent space for both recreation and relaxation, making them a highlight for many visitors to the resort.
Beach
However, the beach is notably rocky and guests often recommend bringing water shoes for comfort. While swimming and snorkeling are enjoyable activities thanks to the clear water and abundance of fish, the rocky terrain can make both walking and swimming challenging at times. Some reviews also point out that the high tides can limit beach access, particularly in the afternoons.
Despite these natural limitations, the beach is considered by many as beautiful and tranquil, offering a relaxing environment. It’s particularly favored for its small size, which adds to its exclusive and private feel. The private nature of the beach, combined with the friendly service from resort staff, contributes to a relaxed and intimate atmosphere where guests can unwind.
In summary, Costa Sur Resort & Spa's beach is a picturesque spot, ideal for those who enjoy a peaceful seaside retreat with opportunities for snorkeling and swimming, albeit with some preparation for the rocky conditions.
Family
Children particularly enjoyed the ocean areas surrounded by rocks, providing both excitement and safety. The family swimming pool is a hit, where even playing with balls in the pool is a highlight for some. The privacy and safety provided by the hotel make it a secure place for kids.
The hotel is also praised for its functional facilities like the option to prepare your own meals, which can be convenient for families. Its proximity to beautiful beaches within walking distance adds to the appeal for family activities.
While the hotel does have a limited seating area on the beach and the beach itself is rather small and rocky, these minor inconveniences seem overshadowed by the overall positive experience. The restaurant is positively reviewed, providing excellent service that complements the family-friendly vibe.
In summary, Costa Sur Resort & Spa is highly regarded as an excellent choice for a family vacation, offering a relaxing and comfortable environment with plenty of activities to keep children entertained. It's a great spot for families looking to unwind and enjoy quality time together.
4 Star
The hotel's pool, particularly the heated one, is another feature guests appreciate, along with the smaller beach that's perfect for snorkeling. Costa Sur's proximity to town is also a plus, offering convenience for those wanting to explore the local area. The friendly staff contributes to a welcoming atmosphere, making the stay enjoyable for many.
Despite the multiple four-star ratings, there are some criticisms regarding the hotel's outdated elements and occasional maintenance issues, like broken doors and delayed service. However, for its price-quality ratio, many believe the hotel offers decent value, particularly with the good range of kids' activities and overall comfort.
While Costa Sur may not live up to the luxury of higher-end resorts, it presents itself as a solid option for those seeking a friendly, well-located and visually appealing place to stay with adequate amenities.
Business
Guests have highlighted the hotel as perfect for meetings and it has received positive comments for the handling of business-related services despite one review noting trouble with receiving an invoice after multiple calls. The resort’s restaurant is noted to be on the higher end in terms of expense, but a promotional approach—such as offering a round of drinks to compensate for issues—suggests a customer-oriented response.
Overall, Costa Sur Resort & Spa seems well-equipped to handle business travelers' needs with sufficient facilities and a favorable relationship between category and price, though some improvements in specific service aspects could enhance the experience further.
Accessible
However, accessibility does present a few challenges. While the pool and rooms are generally reachable, the stairs to the pool can be problematic and the absence of wheelchair ramps demands some stair climbing, which is inconvenient. Additionally, the resort lacks a chair lift in the pools and paved ramps would enhance accessibility. Tight spots in the parking lot and a simple basket elevator are other areas that might require careful navigation.
The facilities may not be top-of-the-line, but they serve their purpose effectively. Adding to the convenience, a bus stop right in front of the resort ensures easy travel by bus, taxi or Uber. While the resort could improve accessible features such as the elevator and more wheelchair-friendly paths, its overall appeal is enhanced by fewer crowds and amenities like free kayaks and paddle boards. Costa Sur Resort & Spa is particularly popular among retirees and allows guests the luxury of reserving chaise lounge chairs by the pool.
Heated Pool
Many guests found the heated pools luxurious and excellent for relaxation. The pool facilities are well-maintained, ensuring a pleasant and inviting atmosphere. Although one review mentioned that the pools do not stay open very late, the general consensus is that the warm waters and the cleanliness elevate the resort's appeal. Overall, the heated pools at Costa Sur Resort & Spa play a key role in creating a comfortable and enjoyable stay for its guests.
Outdoor Pool
Despite some comments on the pools being medium-sized and occasionally too warm, visitors describe the pool water as well-controlled and at a good temperature overall. However, there are remarks about the pool area being noisy and the water sometimes smelling strongly of chlorine. The pools aren't open very late, which could be a minor inconvenience for night swimmers.
In combination with a nice beach and beautiful surroundings, the pool area adds to the overall enjoyment of the resort, making it a commendable feature for guests seeking relaxation and fun in the sun.
Honeymoon
The romantic beachfront views and perfect sunsets and moon-sets further contribute to the resort's appeal for those seeking a serene getaway. Located about a ten-minute taxi ride from the vibrant Romantic Zone, the resort provides a tranquil haven while still offering easy access to lively activities. The combination of the resort's quiet atmosphere and its proximity to romantic locales makes it an ideal destination for honeymooners.
Romantic
The resort is quiet and free from disturbances, making it a serene escape that's perfect for rest and relaxation away from the hustle and bustle of city life. It's not a party destination but rather a calm and private haven, ideal for couples seeking tranquility. The deluxe rooms and well-maintained pool area further enhance the comfort and romantic ambiance.
Located about a ten-minute taxi ride from the vibrant Romantic Zone, Costa Sur allows guests to experience a blend of seclusion and accessibility. Though some areas of the hotel might need a bit of attention, the overall environment remains inviting and conducive to a romantic stay.
The spa services and private beach add to the luxurious, intimate experience, perfect for those looking to unwind and reconnect. Overall, Costa Sur Resort & Spa stands out as a great place for a romantic escape, ensuring a comfortable and memorable stay for couples.
Beachfront
The private beach, though described as having quite a few stones and rocks, still receives praise for its beauty and crystal-clear water. The resort's unique beachfront features, such as a private beach and lagoon area complete with a blow-up slide, add to the fun and safety of the experience, particularly for families with children.
A notable highlight is the swimming pool situated by the sea, where guests can enjoy stunning ocean views while taking a dip. The views from the rooms and balconies are repeatedly described as beautiful or amazing, enhancing the appeal of this beachfront resort.
Despite some mentions of the beach not matching its promotional photographs and being small or rocky, overall, the beachfront area and location contribute significantly to the hotel's ambiance and attraction. The nearby malecón and ease of access to the water round out the positive aspects of this seaside retreat, making it a popular choice for visitors seeking a coastal getaway.
Yes, Costa Sur Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Costa Sur Resort & Spa.
No, Costa Sur Resort & Spa doesn't allow dogs.
No, parking facilities aren't available at Costa Sur Resort & Spa.
Yes, Costa Sur Resort & Spa has a gym.
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