Hotel Cielo y Selva
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Summary of reviewsHotel Cielo y Selva stands out as a serene retreat nestled at the end of a remote peninsula, offering breathtaking beachfront views and a tranquil escape from tourist hotspots like Cancún and Tulum. The picturesque palm forest setting and unspoiled natural surroundings provide a haven for nature lovers seeking rejuvenation. Despite the lengthy journey along a bumpy gravel road to reach this secluded paradise, the outstanding beauty and well-kept facilities make the effort worthwhile. Adventurous guests particularly appreciate the direct beach access and cozy accommodations, enhancing the overall peaceful vibe.
The breakfast experience at Hotel Cielo y Selva receives generally positive feedback with many guests praising the delicious and high-quality food, especially standout items like smoothies and coconut pancakes. Although breakfast is not included in the stay and some find the portions small relative to the price, the pleasant setting and friendly staff contribute to a satisfying start to the day.
Dinner at the hotel's restaurant also earns high praise for its delicious and fresh cuisine, complemented by quality drinks and a friendly staff. While the menu is somewhat limited and prices can be high, the positive dining experience is enriched by the restaurant's peaceful ambiance and unique touches like fresh lobsters prepared by local fishermen.
The rooms at Hotel Cielo y Selva offer a unique glamping experience right on the beach with spacious and comfortable tents featuring real mattresses and convenient amenities. Guests highlight the cleanliness and beautiful furnishing of the tents, despite occasional signs of wear. The serene environment and stunning sea views further enhance the relaxing atmosphere, although some rooms lack practical amenities like air conditioning and hanging spaces.
The hotel maintains high standards of cleanliness, from the tents to the shared restrooms and communal areas, despite some areas needing more effective maintenance. The meticulous care in maintaining clean surroundings extends to the beach area, although challenges with plastic waste persist.
The friendly and helpful staff significantly enhance the guest experience at Hotel Cielo y Selva. Described as incredibly attentive and cheerful, the staff ensures that every guest feels welcomed and well-cared-for with specific individuals receiving praise for their excellent service. Despite minor communication lapses and isolated instances of unhelpful management, the overall sentiment remains positive.
Wi-Fi connectivity at the hotel is a mixed experience with reasonable connectivity around the reception area but spotty and unreliable coverage elsewhere on the property. Many guests feel that the beauty and unique characteristics of the location compensate for the lack of strong internet connectivity.
The pool area receives mixed reviews with some guests appreciating it as an appealing bonus while others note its small size and cleanliness issues. Nonetheless, it provides an option for cooling off, although there is room for improvement in maintenance and facilities.
Guests generally find the beds at Hotel Cielo y Selva to be very comfortable with high-quality bed linens and cozy accommodations. The peaceful environment and soothing sounds of the sea contribute to a restful sleep, despite some tents having issues with mold. Overall, the unique glamping experience and comfortable beds ensure an enjoyable and relaxing stay.
In summary, Hotel Cielo y Selva offers a serene and rejuvenating retreat with its exceptional beachfront location, friendly staff, delicious food, clean and comfortable accommodations and unique glamping experience, making it a memorable destination for nature lovers and those seeking a peaceful getaway.
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The breakfast experience at Hotel Cielo y Selva receives generally positive feedback with many guests praising the delicious and high-quality food, especially standout items like smoothies and coconut pancakes. Although breakfast is not included in the stay and some find the portions small relative to the price, the pleasant setting and friendly staff contribute to a satisfying start to the day.
Dinner at the hotel's restaurant also earns high praise for its delicious and fresh cuisine, complemented by quality drinks and a friendly staff. While the menu is somewhat limited and prices can be high, the positive dining experience is enriched by the restaurant's peaceful ambiance and unique touches like fresh lobsters prepared by local fishermen.
The rooms at Hotel Cielo y Selva offer a unique glamping experience right on the beach with spacious and comfortable tents featuring real mattresses and convenient amenities. Guests highlight the cleanliness and beautiful furnishing of the tents, despite occasional signs of wear. The serene environment and stunning sea views further enhance the relaxing atmosphere, although some rooms lack practical amenities like air conditioning and hanging spaces.
The hotel maintains high standards of cleanliness, from the tents to the shared restrooms and communal areas, despite some areas needing more effective maintenance. The meticulous care in maintaining clean surroundings extends to the beach area, although challenges with plastic waste persist.
The friendly and helpful staff significantly enhance the guest experience at Hotel Cielo y Selva. Described as incredibly attentive and cheerful, the staff ensures that every guest feels welcomed and well-cared-for with specific individuals receiving praise for their excellent service. Despite minor communication lapses and isolated instances of unhelpful management, the overall sentiment remains positive.
Wi-Fi connectivity at the hotel is a mixed experience with reasonable connectivity around the reception area but spotty and unreliable coverage elsewhere on the property. Many guests feel that the beauty and unique characteristics of the location compensate for the lack of strong internet connectivity.
The pool area receives mixed reviews with some guests appreciating it as an appealing bonus while others note its small size and cleanliness issues. Nonetheless, it provides an option for cooling off, although there is room for improvement in maintenance and facilities.
Guests generally find the beds at Hotel Cielo y Selva to be very comfortable with high-quality bed linens and cozy accommodations. The peaceful environment and soothing sounds of the sea contribute to a restful sleep, despite some tents having issues with mold. Overall, the unique glamping experience and comfortable beds ensure an enjoyable and relaxing stay.
In summary, Hotel Cielo y Selva offers a serene and rejuvenating retreat with its exceptional beachfront location, friendly staff, delicious food, clean and comfortable accommodations and unique glamping experience, making it a memorable destination for nature lovers and those seeking a peaceful getaway.
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Guest Reviews
Nestled at the end of a remote peninsula, Hotel Cielo y Selva presents itself as a serene haven, quite literally on the beach. Its breathtaking views and exceptional beachfront location offer a tranquil escape from the hustle and bustle of nearby tourist hotspots like Cancún and Tulum. Guests revel in the paradise-like setting with accommodations ranging from spacious, comfortable tents to beachfront rooms, all within a picturesque palm forest.
The beauty of the place is consistently highlighted with many describing it as a slice of paradise or a corner of heaven on earth. The peaceful, secluded atmosphere ensures a rejuvenating experience, whether it's under the palm trees, by the clear waters or simply enjoying the magnificent sunrise from the beach. The unspoiled natural surroundings contribute to the hotel's idyllic charm, making it an exceptional retreat for nature lovers seeking tranquility.
Though access might involve a lengthy journey along a bumpy gravel road, the reward of reaching such an extraordinary, secluded location fully compensates for the effort. The hotel also stands out for its well-kept facilities and excellent staff, which add to the overall experience of staying in this magical spot.
Adventurous guests find the unique setting and the direct beach access to be a delightful aspect of their stay with cozy accommodations enhancing the overall peaceful vibe. Even with some occasional weather challenges and minor inconveniences, the location’s exceptional beauty often leaves guests wishing for a longer stay.
For those seeking an escape to a breathtaking, remote location far from the overly developed tourist areas, Hotel Cielo y Selva in Punta Allen provides a serene, nature-immersive experience that is truly unparalleled.
Hotel Cielo y Selva offers a breakfast experience that generally receives positive feedback from guests. Many highlight the quality of the food, describing it as delicious, tasty and excellent with standout items like fabulous smoothies and great coconut pancakes. The overall dining experience at the hotel's restaurant also earns praise for the tasty and very good food available throughout the day, not just during breakfast.
Guests appreciate the comfortable and scenic setting with some mentioning the amazing view during breakfast. The friendly staff adds to the experience, accommodating early departures with prepared breakfasts even before the kitchen opens. However, there are consistent mentions of breakfast not being included in the stay, which some find disappointing given the extra cost and the limited options available.
While many guests are satisfied with the food quality, some feel the portion sizes are small relative to the price and a few suggest that an increase in variety and improvement in service could enhance the breakfast experience further. Despite these critiques, the overall sentiment leans more towards a pleasant start to the day, making the breakfast at Hotel Cielo y Selva a generally positive aspect of the stay.
Hotel Cielo y Selva boasts a restaurant that consistently earns high praise for its delicious and fresh food. Guests frequently express satisfaction with the quality of the dishes, highlighting the tasty cuisine and excellent prices. The culinary offerings are complemented by quality drinks, including fine cocktails. This is further enriched by the amiable chef and kind restaurant staff, ensuring a pleasurable dining experience.
While the menu is acknowledged as somewhat limited, guests still appreciate the variety and originality of the dishes. The restaurant’s ambiance is enhanced by its peaceful setting, making it an ideal spot for quiet meals. Despite some comments about small portions and relatively high prices, the overall sentiment remains positive with the food often described as delicious and well-prepared.
The bar’s food and drinks also receive commendations, although some diners find them a bit pricey. Nevertheless, the general consensus appreciates the wonderful location and the convenience of dining on-site, especially given the hotel's remote location. Occasional special touches, like the preparation of fresh lobsters from local fishermen, add unique value to the culinary experience at Hotel Cielo y Selva.
Hotel Cielo y Selva offers an idyllic stay right on the beach, providing guests with a unique glamping experience. The glamping pods and tents are noted for being well-equipped, spacious and comfortable, featuring real mattresses and convenient amenities like power outlets. Many guests found the beds particularly comfortable, ensuring a good night's sleep amidst the soothing sounds of the sea.
Cleanliness is a recurring theme in the reviews with many guests praising the pristine condition of the beds, sheets and rooms. The tents are often described as beautifully furnished and cozy, making for an inviting retreat. Some tents do show signs of wear, such as mold spots and tears, but newer and better-maintained options are available upon request.
The location is a significant highlight with accommodations offering direct access to the stunning beach and breathtaking sea views. The serene environment encourages relaxation and a true disconnect from daily life. Guests also appreciate the spaciousness of the glamping tents and the simplicity yet elegance of their setup.
While some rooms lack air conditioning and practical amenities like hanging spaces, the overall comfort and quality of the tents, along with the incredible landscape, make Hotel Cielo y Selva a memorable destination for those seeking a peaceful getaway by the sea.
Hotel Cielo y Selva has garnered favorable feedback from guests regarding the comfort and quality of their beds. Most visitors found the beds to be very comfortable with many noting that the bed linens were of high quality. The glamping options, including the tents and cabanas, received positive remarks for their cozy and comfortable beds, despite some mentions of simple furnishings. Accommodations often feature two double beds, which guests found convenient and comfortable.
Many guests appreciated the peaceful environment with some enjoying the soothing sounds of the sea while resting in their comfortable beds. Although a few reviews pointed out that the bedding could improve in comfort and that some tents had issues with mold, the overall impression remains that Hotel Cielo y Selva provides a pleasant sleeping experience.
The unique glam camping experience was especially highlighted and the facilities, including the impressive comfort of the beds, contributed to an enjoyable and relaxing stay for many guests.
Hotel Cielo y Selva impresses with its consistently high standards of cleanliness across the board, from its facilities to its rooms. The tents, in particular, receive frequent praise for being immaculate with some guests highlighting the absence of even a grain of sand despite the beachside location. The shared restrooms and shower areas are another highlight, often noted for their regular cleaning throughout the day, ensuring they remain spotless and hygienic. Bed linens and sheets generally meet high expectations, although there are occasional lapses in quality.
The hotel’s commitment to maintaining clean surroundings extends to the beach area, although it struggles with the challenge of plastic waste. Still, the thorough cleaning of the beachfront receives commendation. Communal areas and facilities are also well-kept, underpinning the overall ambiance with a sense of meticulous care. Some guests appreciate the beautiful and well-designed environment, complemented by pleasant and welcoming staff.
Despite these positives, there are areas that require attention. The upkeep of some facilities is lacking with a need for more effective daily maintenance. Some guests have noted mold spots in the tents and subpar conditions in the shared showers and restrooms. Instances of cockroaches and humidity issues, as well as occasional neglect in room cleanliness, point to inconsistencies that need addressing. Additionally, some bathrooms, though “clean,” are described as only adequate and sometimes basic, indicating room for improvement.
On the whole, while Hotel Cielo y Selva garners high marks for cleanliness and the overall glamping experience, attention to detail and consistent quality remain vital to enhance guest satisfaction.
The staff at Hotel Cielo y Selva has consistently garnered high praise from its guests for their exceptional friendliness and helpfulness. Described as incredibly friendly, cheerful and attentive, the staff ensures that every guest feels welcomed and cared for. Multiple reviews highlight the excellent service provided by specific individuals, adding a personal touch to their memorable stays.
Staff members, including those at the bar/restaurant and cleaners, have been commended for their courtesy and attentiveness, despite challenging circumstances. The reception staff, in particular, receives accolades for their kindness and top-notch service, often going out of their way to ensure guests have an enjoyable experience.
Guests also appreciated the pleasant and smiling demeanor of the staff, stating that they were always willing to help and provide assistance. The exceptional service, combined with the fantastic food, prime location right on the beach and clean facilities, all contribute to a wonderful experience at Hotel Cielo y Selva, where falling asleep to the sound of the ocean and enjoying breathtaking sunrises and sunsets become cherished memories.
While the feedback is overwhelmingly positive with mentions of a few minor issues, such as lapses in communication and isolated instances of unhelpful managers, the overall sentiment remains that the staff's friendliness and helpfulness significantly enhance the stay at Hotel Cielo y Selva.
Hotel Cielo y Selva offers guests a mixed experience when it comes to Wi-Fi connectivity. While the Wi-Fi works reasonably well in some areas, particularly around the reception, it tends to be spotty and unreliable in broader areas of the property. Guests have noted the limited and slow Wi-Fi in the restaurant and tent areas with the connection often breaking and being of poor quality. Despite these issues, there are pockets of Wi-Fi adequacy, such as the surprisingly fast connection available in the reception area, which is sufficient for sending basic messages. However, the overall consensus indicates that the Wi-Fi could be significantly improved, reflecting the natural isolation of the property. Nonetheless, many guests felt that the beauty and unique characteristics of the location compensated for the lack of a strong internet connection.
Hotel Cielo y Selva receives mixed feedback regarding its pool area. While some see the presence of a pool as an appealing bonus, many comment on its small size and limited attractiveness. Guests note that it is often dirty with stagnant water and accumulated sand, which detracts from the swimming experience. Despite this, some visitors appreciate that the pool provides an option for cooling off, although it is clear that there is room for improvement in maintenance and the number of available beach loungers.
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Location
The beauty of the place is consistently highlighted with many describing it as a slice of paradise or a corner of heaven on earth. The peaceful, secluded atmosphere ensures a rejuvenating experience, whether it's under the palm trees, by the clear waters or simply enjoying the magnificent sunrise from the beach. The unspoiled natural surroundings contribute to the hotel's idyllic charm, making it an exceptional retreat for nature lovers seeking tranquility.
Though access might involve a lengthy journey along a bumpy gravel road, the reward of reaching such an extraordinary, secluded location fully compensates for the effort. The hotel also stands out for its well-kept facilities and excellent staff, which add to the overall experience of staying in this magical spot.
Adventurous guests find the unique setting and the direct beach access to be a delightful aspect of their stay with cozy accommodations enhancing the overall peaceful vibe. Even with some occasional weather challenges and minor inconveniences, the location’s exceptional beauty often leaves guests wishing for a longer stay.
For those seeking an escape to a breathtaking, remote location far from the overly developed tourist areas, Hotel Cielo y Selva in Punta Allen provides a serene, nature-immersive experience that is truly unparalleled.
Breakfast
Guests appreciate the comfortable and scenic setting with some mentioning the amazing view during breakfast. The friendly staff adds to the experience, accommodating early departures with prepared breakfasts even before the kitchen opens. However, there are consistent mentions of breakfast not being included in the stay, which some find disappointing given the extra cost and the limited options available.
While many guests are satisfied with the food quality, some feel the portion sizes are small relative to the price and a few suggest that an increase in variety and improvement in service could enhance the breakfast experience further. Despite these critiques, the overall sentiment leans more towards a pleasant start to the day, making the breakfast at Hotel Cielo y Selva a generally positive aspect of the stay.
Dinner
While the menu is acknowledged as somewhat limited, guests still appreciate the variety and originality of the dishes. The restaurant’s ambiance is enhanced by its peaceful setting, making it an ideal spot for quiet meals. Despite some comments about small portions and relatively high prices, the overall sentiment remains positive with the food often described as delicious and well-prepared.
The bar’s food and drinks also receive commendations, although some diners find them a bit pricey. Nevertheless, the general consensus appreciates the wonderful location and the convenience of dining on-site, especially given the hotel's remote location. Occasional special touches, like the preparation of fresh lobsters from local fishermen, add unique value to the culinary experience at Hotel Cielo y Selva.
Rooms
Cleanliness is a recurring theme in the reviews with many guests praising the pristine condition of the beds, sheets and rooms. The tents are often described as beautifully furnished and cozy, making for an inviting retreat. Some tents do show signs of wear, such as mold spots and tears, but newer and better-maintained options are available upon request.
The location is a significant highlight with accommodations offering direct access to the stunning beach and breathtaking sea views. The serene environment encourages relaxation and a true disconnect from daily life. Guests also appreciate the spaciousness of the glamping tents and the simplicity yet elegance of their setup.
While some rooms lack air conditioning and practical amenities like hanging spaces, the overall comfort and quality of the tents, along with the incredible landscape, make Hotel Cielo y Selva a memorable destination for those seeking a peaceful getaway by the sea.
Beds
Many guests appreciated the peaceful environment with some enjoying the soothing sounds of the sea while resting in their comfortable beds. Although a few reviews pointed out that the bedding could improve in comfort and that some tents had issues with mold, the overall impression remains that Hotel Cielo y Selva provides a pleasant sleeping experience.
The unique glam camping experience was especially highlighted and the facilities, including the impressive comfort of the beds, contributed to an enjoyable and relaxing stay for many guests.
Cleanliness
The hotel’s commitment to maintaining clean surroundings extends to the beach area, although it struggles with the challenge of plastic waste. Still, the thorough cleaning of the beachfront receives commendation. Communal areas and facilities are also well-kept, underpinning the overall ambiance with a sense of meticulous care. Some guests appreciate the beautiful and well-designed environment, complemented by pleasant and welcoming staff.
Despite these positives, there are areas that require attention. The upkeep of some facilities is lacking with a need for more effective daily maintenance. Some guests have noted mold spots in the tents and subpar conditions in the shared showers and restrooms. Instances of cockroaches and humidity issues, as well as occasional neglect in room cleanliness, point to inconsistencies that need addressing. Additionally, some bathrooms, though “clean,” are described as only adequate and sometimes basic, indicating room for improvement.
On the whole, while Hotel Cielo y Selva garners high marks for cleanliness and the overall glamping experience, attention to detail and consistent quality remain vital to enhance guest satisfaction.
Staff
Staff members, including those at the bar/restaurant and cleaners, have been commended for their courtesy and attentiveness, despite challenging circumstances. The reception staff, in particular, receives accolades for their kindness and top-notch service, often going out of their way to ensure guests have an enjoyable experience.
Guests also appreciated the pleasant and smiling demeanor of the staff, stating that they were always willing to help and provide assistance. The exceptional service, combined with the fantastic food, prime location right on the beach and clean facilities, all contribute to a wonderful experience at Hotel Cielo y Selva, where falling asleep to the sound of the ocean and enjoying breathtaking sunrises and sunsets become cherished memories.
While the feedback is overwhelmingly positive with mentions of a few minor issues, such as lapses in communication and isolated instances of unhelpful managers, the overall sentiment remains that the staff's friendliness and helpfulness significantly enhance the stay at Hotel Cielo y Selva.
Wi-Fi
Pool
Yes, Hotel Cielo y Selva has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Cielo y Selva.
No, Hotel Cielo y Selva doesn't allow dogs.
Yes, parking facilities are available at Hotel Cielo y Selva.
No, Hotel Cielo y Selva doesn't have a gym.
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