Holiday Inn Queenstown Frankton Road by IHG

Queenstown -45.02223400, 168.69933800 , 594 Frankton Road (Show on Map)
7.9
Good


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Summary of reviewsThe Holiday Inn Queenstown Frankton Road by IHG, provides guests with a remarkable stay experience, particularly enhanced by its superb location. Nestled on Frankton Road, the hotel offers breathtaking views of Lake Wakatipu and the surrounding mountains, allowing guests to enjoy a serene and quiet escape while remaining conveniently close to Queenstown's city center and the airport. The friendly staff, clean facilities and availability of amenities such as a restaurant and breakfast options contribute to a comfortable and scenic retreat.

Guests consistently praise the buffet breakfast, which features high-quality and varied options including Bircher muesli and berry coulis, all enjoyed alongside stunning lake and mountain views. The dinner experience at the on-site restaurant, Grazier, is also well-regarded with highlights such as the truffle risotto and rib eye steak standing out. Though the menu options are somewhat limited, the quality of food, service and family-friendly policy of children dining for free make it a favorite for many.

The hotel’s rooms often delight guests with their stunning lake views and modern, cozy interiors. Cleanliness and comfort are highly valued with many appreciating the spaciousness and amenities provided. However, there are occasional reports of rooms being smaller than expected and some maintenance issues such as dust and drafty doors. Yet, the picturesque vistas, comfortable beds and friendly staff help maintain overall guest satisfaction.

Cleanliness feedback is mixed with many praising the well-maintained and tidy rooms, while others highlight inconsistencies in housekeeping services. Despite some concerns like unclean bathrooms and occasional reports of bed bugs, the majority find the rooms clean and inviting.

The hotel's staff are frequently applauded for their friendliness and professionalism, contributing to a welcoming atmosphere and exceptional service. Specific staff members are often mentioned for their helpfulness, enhancing the overall guest experience.

The wifi service, though free, has received mixed reviews. While some find it reliable, others report slow and unreliable connections. The spa facilities, though appreciated for their relaxation benefits, are noted as needing updates, particularly in cleanliness and functionality.

The gym receives mixed feedback as well with some guests pleased to have access, while others feel the equipment is lacking. Parking is a contentious point with a daily fee and limited spaces posing challenges, though its convenience is appreciated by some.

For families, the hotel provides appealing features, making it a valued choice for those traveling with children. Overall, the combination of stunning views, friendly staff and comfortable accommodations make Holiday Inn Queenstown Frankton Road a favorable option for travelers seeking a peaceful yet connected stay in Queenstown.
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Hotel near Golf Courses

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types
Standard Room Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

Standard Queen Room Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.

Standard Room with Two Single Beds Featuring free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.

Standard Room with Lake View Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as lake views. The unit offers 1 bed.

Premium Double Room with Two Double Beds and Lake View The twin room offers air conditioning, a tea and coffee maker, a balcony with lake views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Premium Room with Lake View This double room has a balcony, a TV and air conditioning.

Standard King Room with Lake View The spacious double room features air conditioning, a tea and coffee maker, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 1 bed.

Guest Reviews
7.9
Good
Location
Nestled on Frankton Road, the Holiday Inn Queenstown offers a superb location with remarkable views of Lake Wakatipu and the surrounding mountains. The hotel's setting is ideal for those looking to escape the hustle and bustle of Queenstown's city center, yet it remains conveniently close. The proximity to the airport is particularly beneficial for travelers, only a short drive away. While the hotel is not directly in the city center, the easy access to public transport and nearby bus stops make navigating to and from Queenstown quite manageable.

Guests appreciate the peaceful atmosphere provided by its slightly outside-of-town position, allowing for a serene and quiet stay with stunning lake views. The location boasts one of the most fantastic vistas, offering breathtaking sights from both rooms and dining areas. The ease of access to the town center, either by car or public bus, coupled with a beautiful scenic walk along the lake, makes it a favorable spot for many travelers.

For those with a vehicle, the location is very convenient, providing a strategic midpoint between the airport and the city. The area is also well-located for exploring nearby areas such as Coronet Peak and Arrowtown. Besides, its central positioning means guests are never far from local attractions, restaurants, shops and activities, making it an excellent base for exploring Queenstown and its surroundings.

The views from the hotel, encompassing the Remarkables mountain range and the calm waters of the lake, are highly praised, offering a tranquil and picturesque experience. Despite being on a main road, the location remains peaceful and quiet, ideal for rest and relaxation. With friendly staff, clean facilities and convenient amenities such as a restaurant and breakfast options, the Holiday Inn Queenstown provides a comfortable and scenic retreat away from the city's noise yet close enough to remain connected.

Breakfast
Holiday Inn Queenstown Frankton Road offers a buffet breakfast that consistently receives high praise from guests. Many reviewers describe the breakfast as excellent, top-notch and truly amazing, highlighting its high quality and extensive selection. The buffet includes popular items like Bircher muesli, berry coulis and various cooked options, providing guests with a variety of choices each morning. The dining experience is further enhanced by the scenic views of Lake Wakatipu and the surrounding mountains from the breakfast room, making for a pleasant and picturesque start to the day.

Guests frequently commend the friendly and helpful staff at breakfast, enhancing the overall positive experience. While the buffet breakfast is often described as rich and comprehensive, a few reviewers mention a desire for more variety, particularly for those staying multiple days or for guests with specific dietary requirements like vegan or vegetarian options.

Overall, despite some occasional criticism regarding repetition and temperature of the food, the buffet breakfast at Holiday Inn Queenstown Frankton Road is generally well-regarded for its quality, variety and the stunning views it offers.

Dinner
Holiday Inn Queenstown Frankton Road's on-site restaurant, Grazier, consistently receives praise for its dinner offerings. Many guests found the food to be delicious with highlights including the truffle risotto and rib eye steak, both described as exceptional. The quality and taste of the meals are frequently noted with the Bolognese from room service and the lamb shank being particular standouts.

The convenience of having an in-house restaurant means guests can enjoy their evening meals without needing to venture out. This is especially appreciated by families, given the value-for-money option where children dine for free.

Despite some feedback on limited menu options and short restaurant hours, the overall dining experience at Grazier remains positive. Guests often mention the well-presented dishes, great service and delightful dining environment. The dinner received commendations and many found the restaurant to be very accommodating, particularly for families.

However, a few guests experienced long waits for meals and noted the need for improvement in restaurant organization, especially during busy times. Nonetheless, the exceptional food quality and a comfortable dining atmosphere make dining at Holiday Inn Queenstown Frankton Road a pleasant experience for most visitors.

Rooms
Holiday Inn Queenstown Frankton Road by IHG, offers rooms that frequently delight guests with stunning lake views and a general sense of comfort. Many visitors appreciate the well-designed spaces, which often include balconies for an exceptional outdoor experience. Rooms are described as clean, tidy and spacious enough for families. The interiors are modern, cozy and usually well heated, making them perfect for any season.

Guests have praised the beautiful, comfortable beds and the cleanliness of the linens, emphasizing a restful stay. Some rooms even come with extra amenities such as bathtubs and walk-in showers. The picturesque views from many rooms are a standout feature, often highlighted as spectacular or amazing.

On the downside, a few guests found the rooms a bit small or not as spacious as they appeared in photos. Issues such as occasional dust, dated decor and minor maintenance problems like drafty doors and insufficient heating were mentioned. Some rooms were described as dark or not well-lit and there were occasional reports of cleanliness falling short of expectations.

Despite some inconsistencies, the overall sentiment leans towards satisfaction with many guests noting the stunning views, comfortable accommodations and friendly staff. Improvements in room size, cleaning frequency and small maintenance issues would enhance the guest experience further.

Beds
Holiday Inn Queenstown Frankton Road offers visitors a comfortable stay with a variety of bedding options. Guest feedback frequently highlights the comfort and quality of the beds, often describing them as very comfortable, super comfy and cozy. Many guests were pleased with the size and cleanliness of the beds with comments noting generous-sized and well-kept beds. The rooms provide a choice of pillows, contributing to an overall restful experience.

However, opinions on bed comfort did vary; some guests found the beds either too soft or too firm for their liking. A few reviewers mentioned that the bed sizes were misrepresented with some beds deemed too small for couples. There were also occasional mentions of beds being too bouncy or uncomfortable.

Despite these mixed observations, the majority of guests appreciated the bedding quality and the comfortable sleep environment. The hotel's commitment to daily bed upkeep and clean sheets contributed positively to guests' stays. Rooms were described as comfortable and warm, complemented by cozy beds and the occasional luxury of a spa bath, which received special mentions for enhancing the relaxation factor.

In summary, while there were some divergent views on bed comfort, the general consensus is that Holiday Inn Queenstown Frankton Road provides a satisfactory and often highly comfortable sleep experience, making it a reliable choice for travelers seeking a restful night's sleep in Queenstown.

Cleanliness
The Holiday Inn Queenstown Frankton Road receives mixed reviews regarding its cleanliness. Many guests praise the hotel for having clean and comfortable rooms, noting that the accommodations were neat, tidy and well-maintained. Positive feedback highlights spotless rooms, clean linens and generally immaculate cleanliness, leaving a good impression on some visitors. Additionally, the friendly and helpful staff contribute to a positive experience.

However, there are several areas where the hotel falls short. Numerous reviews mention that the rooms could be cleaner, pointing out instances of dirty floors, dusty areas and unclean bathrooms. Bathroom cleanliness is a recurring issue with complaints about moldy shower enclosures, slippery floors and unclean sinks. Housekeeping service appears to be inconsistent, often missing key tasks such as vacuuming, changing bed sheets and removing used towels.

Some guests also report more serious concerns such as bed bugs, insects and cobwebs, which detract from the overall cleanliness. Issues with laundry facilities and the presence of stains on bed sheets further diminish the experience for certain guests. Although some visitors found their rooms in good condition upon arrival, others experienced delays and incomplete cleaning services, particularly on weekends.

While the hotel garners favorable remarks for its cleanliness in some reviews, it needs significant improvements in housekeeping consistency and overall maintenance to meet the expectations of all its guests.

Staff
Guests of the Holiday Inn Queenstown Frankton Road by IHG, consistently praised the hotel's staff for their friendliness, professionalism and exceptional service. Many reviews highlighted the warm and welcoming atmosphere created by the staff from the moment of check-in to the final farewell. Specific mentions include reception staff like Carmella, Camila, Jakub and Mr. Niraj Parmar for their helpfulness and informative nature.

The restaurant staff, including Ms. Leslie, Chris and the attentive kitchen team, received accolades for making dining experiences pleasant. Front desk personnel were frequently described as very friendly, courteous and willing to go the extra mile to ensure guest comfort. Staff members were repeatedly characterized as accommodating with multiple reviews noting their readiness to assist and their positive attitudes.

While the majority of the feedback was overwhelmingly positive, a few guests mentioned isolated incidents of unavailability or less-than-helpful interactions, but these seemed rare in contrast to the frequent commendations. Overall, the genuine friendliness and eagerness of the staff to provide exceptional service stood out as a key factor in guests' enjoyable stays at the hotel.

Wi-Fi
The wifi experience at Holiday Inn Queenstown Frankton Road appears to be a mixed bag according to guest reviews. Many visitors appreciated the free wifi and noted it as being very good or even amazing. Some guests experienced no issues and found the internet to be reliable and always up. There were positive comments about the wifi service being fine for their needs, as well as providing good overall guest services.

However, there are several accounts of the wifi being slow, unreliable or even completely unavailable during certain stays. Some guests reported frequent disruptions or weak signals, making it challenging to stay connected. Others mentioned that there was no internet service in specific areas, such as the restaurant and bar or that a power outage led to over 24 hours without wifi in the rooms.

Overall, while the hotel does offer free wifi that has worked well for many guests, there are notable instances where the quality and reliability of the internet service fell short. For those planning a stay, it might be wise to be prepared for occasional connectivity issues.

Spa
Holiday Inn Queenstown Frankton Road by IHG, offers a range of spa facilities which guests often comment on positively, noting the very beautiful Jacuzzi tubs and comfortable hot whirlpools. Many appreciate the bonus of having spa baths in the rooms, providing an added layer of relaxation. The spa and sauna facilities are frequently mentioned as great with several visitors complimenting both the facilities and the friendly staff.

However, there are also areas for improvement. Some guests found that the spa area was not always clean and issues were noted with the sauna and spa not being in working order at times. The spa facilities are described as a bit aged and in need of an update with some mentioning that the private spa areas require upgrading. Furthermore, the lack of changing rooms in the spa area was seen as a downside and a few reviews pointed out that the spa did not have any views.

Overall, the spa facilities at Holiday Inn Queenstown Frankton Road are valued by many for the relaxation they offer, but there is room for enhancement to meet the expectations of all guests.

Gym
The gym at the Holiday Inn Queenstown Frankton Road by IHG, receives mixed feedback from guests. While some found it inadequate, noting the lack of weights and pointing out that it requires an upgrade or more facilities, others appreciated having access to exercise amenities during their stay. For some visitors, the gym and sauna stood out as highlights, contributing positively to their fitness routine while away from home. Overall, the gym offers some utility but could benefit from additional equipment and enhancements.

Parking
The parking situation at Holiday Inn Queenstown Frankton Road by IHG, presents a mixed bag of experiences for guests. One of the standout points is that parking is not free; guests are required to pay a daily fee of $20, which several reviewers found costly. Additionally, the parking space seems to be limited and at times difficult to find, especially during peak periods. Several guests mentioned that the car park is narrow and can be chaotic, which may lead to a frustrating parking experience.

On a positive note, some guests did appreciate the convenience of having parking available onsite. A few also mentioned that parking was close to the rooms and there were some commendations about the availability of parking for larger vehicles like boats. Despite these positives, the lack of guaranteed parking for all guests, including those with disabilities and the sometimes distant parking spaces from the rooms posed challenges.

In summary, while the presence of parking facilities is a boon, the additional fee and limited, sometimes tricky parking spaces might detract from the overall convenience. Guests wishing to park their vehicles should be prepared for potential challenges and additional costs.

Family
Holiday Inn Queenstown Frankton Road offers a variety of features that make it appealing for families with children. A highlight for many is that kids under 12 can enjoy complimentary breakfast and children and teenagers dine for free, making meals more manageable for families of all sizes. The spacious rooms cater well to families, providing enough room for a family of three or more.

The hotel staff receive consistent praise for their friendliness and accommodation, especially during busy school holidays. Extra beds are available upon request and ground floor rooms can be arranged, making it convenient for families with senior members or those with infants. The environment overall is described as family-friendly and comfortable for siblings.

However, a few issues were noted, such as the bathroom privacy in family rooms and occasional short staffing during peak times. Additionally, those relying on public transportation might find the location less convenient, as a car is often necessary to reach the city.

Despite these minor drawbacks, the hotel receives positive feedback for creating a comfortable and welcoming atmosphere for family stays, ensuring that both kids and parents have an enjoyable experience.

Business
The Holiday Inn Queenstown Frankton Road by IHG, proves to be a suitable option for business travelers, offering a pleasant environment for those working from the room. The hotel provides a decent location along with a business-like atmosphere, supporting a considerable number of business travelers, especially on weekdays. Even though there is no dedicated business center, desks are provided in the rooms to facilitate work. The staff, noted for their friendliness, further enhances the professional experience, offering services like free room upgrades that add value to a business stay. However, it should be noted that the property is not within walking distance of the central business district (CBD). Additionally, while the hotel supports basic business needs, it could benefit from more facilities targeted at business guests. Overall, it is a good value choice for those visiting Queenstown for work.

Accessible
Holiday Inn Queenstown Frankton Road, an IHG Hotel, offers a mix of accessible features for guests with disabilities, making it a relatively convenient option. The hotel has accessible parking right outside the rooms and flat pathway access to allocate rooms. Guests appreciate these features and the hotel's convenient and accessible location, making it easy to explore the nearby lakeview and other attractions. Some appreciated that the hotel met their accessibility needs without extra cost, a rarity in other hotels.

However, there are notable drawbacks. The flat pathways to rooms are sometimes blocked and the hotel overall has poor access for the elderly with some areas, including entryways and the spa area, requiring improvement in cleanliness and accessibility. The absence of an elevator and instances of inadequate parking for disabled guests indicate room for better accommodation.

In summary, while the Holiday Inn Queenstown Frankton Road has several helpful features and a convenient location, it faces some challenges in consistency and comprehensive accessibility, which future guests should consider when planning their stay.


No, Holiday Inn Queenstown Frankton Road by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Queenstown Frankton Road by IHG.

No, Holiday Inn Queenstown Frankton Road by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Queenstown Frankton Road by IHG.

Yes, Holiday Inn Queenstown Frankton Road by IHG has a gym.

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