5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Rabat, a member of the Barceló Hotel Group, has been a subject of varied guest reviews, particularly concerning its five-star rating, facilities and services. Guests frequently expressed that the hotel falls short of the five-star standard it claims. Many reviews suggest the hotel is more comparable to a three-star establishment with some even rating it closer to two stars.
Several guests pointed out that the hotel needs significant refurbishment, mentioning outdated and worn-out furniture and bathrooms equipped only with bathtubs and plastic curtains. The cleanliness and maintenance of the rooms were also criticized with mentions of a smell of mold and smoke in some areas. One notable disappointment was the lack of basic amenities, such as soap and shower gel replacements, which guests expect from a five-star hotel.
The breakfast service received considerable negative feedback, described as disappointing with stale croissants and insufficient options. Some guests even compared the breakfast quality to that of gas station food. Room service food did not meet the expectations of a five-star standard, contributing further to the overall dissatisfaction among guests.
Furthermore, facilities like elevators and price fairness at the restaurant bar were disappointing for visitors and the lack of complementary items such as toothbrushes was also highlighted. Despite these issues, one review noted that the hotel offered good value for its price, hinting at some level of satisfaction among certain guests.
Overall, while Hotel Rabat boasts a five-star label, guest reviews consistently suggest that it does not live up to this rating, aligning more with a three-star experience at best. Many feel it requires extensive improvements to meet international five-star standards.
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