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Summary of reviewsHoliday Inn Express & Suites - Boston South - Randolph by IHG, excels in various aspects, making it a highly recommended choice for visitors in the Randolph area. The hotel is strategically located near major highways, Logan Airport and a variety of dining and entertainment options, making it convenient for both Boston and Providence travelers. The hotel's quiet and accessible environment with features like wheelchair access, further enhances the guest experience.
Breakfast at the hotel frequently receives high praise. Guests appreciate the variety of fresh, healthy options and delicious hot items, such as the popular pancake machine and fresh cinnamon rolls. Despite a few suggestions for more fruit variety and a later closing time, the breakfast is well-regarded with clean serving areas and friendly staff adding to the positive experience.
The rooms are consistently described as spacious, modern and impeccably clean, offering ample amenities like sizable refrigerators and efficient heating and cooling systems. The beds receive significant accolades for their exceptional comfort, providing a restful night's sleep in a tranquil setting. Cleanliness is a standout feature throughout the hotel with guests noting the spotless rooms and public areas, including the pool and breakfast areas.
The hotel staff play a crucial role in enhancing the guest experience. Universally praised for their friendliness and professionalism, the team members, including notable mentions like Nancy, Issac and Eddie, consistently go above and beyond to ensure a pleasant stay. The staff's courteous and helpful demeanor significantly contributes to the welcoming atmosphere of the hotel.
The pool receives mixed reviews; while many families enjoy the clean indoor area and warm water, some guests report issues with cold water and occasional closures. Nevertheless, the presence of a kind and welcoming staff generally enhances the pool experience.
Parking is another high point with ample, complimentary parking spots available, making access hassle-free for guests.
Overall, Holiday Inn Express & Suites - Boston South - Randolph offers a comfortable, clean and convenient stay, bolstered by excellent staff service, making it a favored choice for travelers in the area.
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