Hilton Garden Inn Ras Al Khaimah
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Summary of reviewsHilton Garden Inn Ras Al Khaimah is generally well-regarded by guests with several notable strengths and some areas for improvement. The hotel's location atop a hill offers excellent accessibility to malls, restaurants and major city attractions like Manar Mall and Naeem Mall. Guests enjoy the picturesque views of the creek and mountains, ample parking and an overall peaceful environment. The proximity to kayaking facilities and a supportive staff enhance the guest experience.
The breakfast is highly appreciated for its wide variety of options and quality, encompassing different tastes from Arabic to Western dishes. The breakfast area boasts beautiful views and the staff's friendliness contributes to an enjoyable dining experience. Though there were suggestions for including more Indian dishes and improving tea and coffee temperatures, most guests found breakfast to be a highlight of their stay.
Dinner experiences have been somewhat mixed. While the food quality is often praised, guests noted the limited variety in the dinner buffet, especially during special occasions. There were also remarks about the absence of certain beverages and instances of stale or cold food. However, the staff's efforts and accommodating nature were positively noted.
The rooms at the hotel are generally spacious, clean and comfortable, praised for their modern equipment and decor. While some guests found certain rooms to be small and mentioned issues like lukewarm showers and insufficient amenities, the overall impression remains positive, highlighting the rooms' value for money and pleasant views.
Cleanliness receives a mixed yet predominantly positive review. Most guests appreciate the cleanliness throughout the premises with housekeeping staff receiving accolades for their service. Nonetheless, occasional lapses, such as dirty carpets and outdated facilities, are noted as areas for improvement.
The hotel's staff consistently receive high marks for their friendliness, helpfulness and professionalism. Guests commend the reception team, housekeeping and restaurant staff for their exceptional service and attentiveness. Specific employees are frequently mentioned for their outstanding hospitality, significantly enhancing the guest experience.
The free Wi-Fi service is well-received with guests noting its reliability and good speed, facilitating both business and leisure activities. Occasional complaints about slower connections do not significantly detract from the overall positive sentiment towards the internet service.
Reviews of the gym are mixed; it is described as small but functional and well-maintained. The gym's modern facilities and 24-hour availability add convenience, though there is a noted need for more equipment.
The swimming pool is a popular feature, appreciated for its size, cleanliness and inviting atmosphere. However, issues such as overcrowding and occasional maintenance lapses were reported. Despite these drawbacks, it remains a highlight for many guests.
Beach access is facilitated via a nearby Hilton beach resort for a minor fee, which guests generally find worthwhile. Although there are occasional reports of cleanliness issues at the beach, the overall beach experience is positive, especially for families.
Lastly, the parking options, including free valet services and ample on-site parking, are mostly appreciated. While some guests noted limited parking at times, the valet staff's exceptional service usually mitigates any inconvenience.
In summary, Hilton Garden Inn Ras Al Khaimah is a well-located and generally well-maintained hotel with friendly staff and a range of amenities that make it a solid choice for both business and leisure travelers. While there are areas for improvement, particularly in dining variety and certain room and facility upkeep, the overall guest experience tends to be positive.
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The breakfast is highly appreciated for its wide variety of options and quality, encompassing different tastes from Arabic to Western dishes. The breakfast area boasts beautiful views and the staff's friendliness contributes to an enjoyable dining experience. Though there were suggestions for including more Indian dishes and improving tea and coffee temperatures, most guests found breakfast to be a highlight of their stay.
Dinner experiences have been somewhat mixed. While the food quality is often praised, guests noted the limited variety in the dinner buffet, especially during special occasions. There were also remarks about the absence of certain beverages and instances of stale or cold food. However, the staff's efforts and accommodating nature were positively noted.
The rooms at the hotel are generally spacious, clean and comfortable, praised for their modern equipment and decor. While some guests found certain rooms to be small and mentioned issues like lukewarm showers and insufficient amenities, the overall impression remains positive, highlighting the rooms' value for money and pleasant views.
Cleanliness receives a mixed yet predominantly positive review. Most guests appreciate the cleanliness throughout the premises with housekeeping staff receiving accolades for their service. Nonetheless, occasional lapses, such as dirty carpets and outdated facilities, are noted as areas for improvement.
The hotel's staff consistently receive high marks for their friendliness, helpfulness and professionalism. Guests commend the reception team, housekeeping and restaurant staff for their exceptional service and attentiveness. Specific employees are frequently mentioned for their outstanding hospitality, significantly enhancing the guest experience.
The free Wi-Fi service is well-received with guests noting its reliability and good speed, facilitating both business and leisure activities. Occasional complaints about slower connections do not significantly detract from the overall positive sentiment towards the internet service.
Reviews of the gym are mixed; it is described as small but functional and well-maintained. The gym's modern facilities and 24-hour availability add convenience, though there is a noted need for more equipment.
The swimming pool is a popular feature, appreciated for its size, cleanliness and inviting atmosphere. However, issues such as overcrowding and occasional maintenance lapses were reported. Despite these drawbacks, it remains a highlight for many guests.
Beach access is facilitated via a nearby Hilton beach resort for a minor fee, which guests generally find worthwhile. Although there are occasional reports of cleanliness issues at the beach, the overall beach experience is positive, especially for families.
Lastly, the parking options, including free valet services and ample on-site parking, are mostly appreciated. While some guests noted limited parking at times, the valet staff's exceptional service usually mitigates any inconvenience.
In summary, Hilton Garden Inn Ras Al Khaimah is a well-located and generally well-maintained hotel with friendly staff and a range of amenities that make it a solid choice for both business and leisure travelers. While there are areas for improvement, particularly in dining variety and certain room and facility upkeep, the overall guest experience tends to be positive.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Children's Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Children's Pool
Hotel with Heated Pool
Guest Reviews
Situated atop a hill, the Hilton Garden Inn Ras Al Khaimah boasts an excellent location with convenient proximity to multiple malls, restaurants and key city attractions. The hotel's strategic positioning makes it easy to explore the city center and nearby landmarks, including Manar Mall and Naeem Mall. Its peaceful environment offers a quiet retreat while still being accessible to various facilities and amenities. Guests appreciated the beautiful views of the creek and mountains, as well as the ample parking and ease of access. The nearby kayaking facility, friendly staff and clean, well-maintained premises add to the overall positive experience. The hotel's central location means visitors can quickly reach shopping centers, eateries and tourist spots, making it a well-situated choice for both leisure and business travelers.
The reviews for breakfast at the Hilton Garden Inn Ras Al Khaimah reveal an overall positive experience for most guests. With a wide variety of options and consistently good quality, guests mention enjoying a diverse and delicious breakfast spread that caters to different tastes, including Arabic, South Asian, Far Eastern and Western dishes. The ambiance of the breakfast area, often complimented for its beautiful views, adds to the enjoyable experience.
Many guests appreciated the extensive and varied buffet, noting that it was well-cooked, fresh and offered generous portions. Specific mentions of tasty omelettes, waffles and other continental and local dishes highlight the variety available. The breakfast was generally well-received for its taste and quality with guests finding it filling and satisfying.
However, some guests pointed out areas for improvement, such as a need for more Indian dishes, better temperature control for tea and coffee and more vegetarian options. A few reviews mentioned that the breakfast was repetitive over multiple days and sometimes lacked variety. Instances of crowded breakfast areas and occasional issues with food quality were also noted.
Despite these minor criticisms, most guests seemed pleased with their breakfast experience, citing it as a highlight of their stay at the hotel. The friendly and helpful staff also contributed to an enjoyable dining experience. Overall, the breakfast at Hilton Garden Inn Ras Al Khaimah is seen as a valuable and pleasant part of the hotel stay.
Based on the extracted guest reviews, the dinner experience at Hilton Garden Inn Ras Al Khaimah appears to be a mixed bag with notable strengths and areas for improvement. Guests generally appreciate the dinner offerings, commenting positively on the taste and quality of dishes. Some even describe the dinner as excellent and delicious, often praising specific meal options. The breakfast and dinner buffets have also received favorable reviews for their taste and quality.
However, the dinner buffets are consistently noted for their limited variety, which can be a point of disappointment for many guests. Several reviews mention the need for more diverse options, especially during special occasions like EID holidays and highlight the lack of vegetarian and Asian cuisine. Additionally, some guests expressed dissatisfaction with the absence of beverages such as juice, coffee and tea during dinner.
Occurrences of stale or cold food were also noted, indicating inconsistencies in the food service. These issues, alongside the repetitive nature of some menu items, have left some guests feeling underwhelmed by their dining experiences.
Despite these critiques, the hotel staff have been recognized for their effort and accommodating nature, making dining a pleasant experience for many. Overall, while guests enjoy the dining at Hilton Garden Inn Ras Al Khaimah, improvements in variety and consistency would significantly enhance the dinner experience.
The Hilton Garden Inn Ras Al Khaimah offers a range of rooms that generally receive praise for their spaciousness and cleanliness. Many guests found the rooms to be comfortable and cozy, often highlighting the quiet atmosphere that is conducive to relaxation. Several reviews mention that the rooms are well-maintained with modern equipment and pleasant decor, creating a comfortable environment for both families and individual travelers.
However, not all feedback is positive. Some guests noted that certain rooms are on the smaller side, which can be less suitable for group or family stays. There were recurring mentions of rooms needing better soundproofing and improved maintenance with specific complaints about lukewarm showers and dusty areas. A few reviews pointed out issues with room amenities, such as insufficient towels, lack of toiletries and small, uncomfortable bathroom spaces.
Despite these drawbacks, the overall impression is that the rooms provide good value for money, especially given their generally clean and spacious nature. The view options, whether poolside or creek-facing, were often appreciated by guests. Moreover, some guests were pleased with the hotel's proximity to the city center and nearby malls, enhancing their stay experience.
In summary, while there are areas that could benefit from improvement, the rooms at Hilton Garden Inn Ras Al Khaimah largely meet guests' expectations for comfort, cleanliness and space, making for a pleasant stay.
At the Hilton Garden Inn Ras Al Khaimah, the beds generally receive favorable reviews from guests for their comfort. Many visitors appreciate the comfortable mattresses and pillows, often describing the beds as being large enough to accommodate families and noting that they contribute to a restful night's sleep. Indeed, the prevalence of descriptors like comfortable and large underscores the appeal of these beds for most guests.
However, not all experiences are universally positive. A fair number of reviewers found the mattresses too hard and the pillows overly soft or even worn out. A few guests commented on beds being uncomfortable due to factors like hard mattresses, soft or old pillows and bed frames showing signs of wear and tear.
The size of the beds also garners mixed feedback; while the spaciousness is a plus for some, others note the beds can be on the smaller side or have issues like creakiness, making the sleeping experience less than ideal. The room size and overall cleanliness also play a significant role with many guests appreciating the large rooms that often come equipped with two double or queen-size beds, while some raised concerns about the cleanliness and condition of bed linens and covers.
Overall, while the Hilton Garden Inn Ras Al Khaimah generally provides a comfortable and spacious sleeping setup for many of its guests, there are occasional shortcomings that could be addressed to ensure a universally restful experience.
The Hilton Garden Inn Ras Al Khaimah receives mixed feedback on its cleanliness, but there are numerous positive remarks worth mentioning. Many guests have noted that the hotel is clean, neat and well-maintained, highlighting the impressive level of cleanliness throughout the premises, including rooms, bathrooms and public areas such as the lobby and pool. Some rooms are newer and maintained professionally, giving a fresh and pleasant environment. Housekeeping staff are often praised for their outstanding service, ensuring rooms are cleaned regularly and fresh towels are provided daily.
However, there are several criticisms regarding specific areas that could use improvement. Guests have pointed out issues with dirty carpets, unpleasant smells and occasional lapses in housekeeping service. Some rooms and facilities are reported to be not properly cleaned or outdated, which detracts from the overall experience. Areas such as the elevators, some hallways and the pool have also been noted for not meeting cleanliness standards at times. Despite these drawbacks, when rooms are cleaned to the expected standard, they are described as cozy, comfortable and spacious, conducive to a pleasant stay.
In summary, while the Hilton Garden Inn Ras Al Khaimah generally maintains a good level of cleanliness and comfort, consistent maintenance and attention to cleanliness in specific areas could enhance the guest experience significantly.
The staff at the Hilton Garden Inn Ras Al Khaimah have been consistently praised for their friendliness, helpfulness and professionalism. Guests have highlighted the warm welcome they received from the reception team, lauding their courteous and efficient service. Housekeeping and room attendants were noted for their attentiveness and respectful demeanor towards families. The restaurant and bar staff were frequently mentioned for their accommodating and pleasant service with specific commendations for individual employees like Maryam, Hadi, Natasha and Nina for their exceptional hospitality.
Various guests appreciated the quick and efficient resolution of issues by the front desk with some mentioning the commendable efforts of employees like Mr. Amin, Haroon, Ms. Lorie and Islam. Lifeguards and valet parking staff also received positive feedback for their attentiveness and helpful nature.
Several reviews pointed out the professionalism and positive attitude of the housekeeping and dining room teams, who were consistently described as courteous, dedicated and proactive in engaging with guests. The overall cleanliness of the hotel was frequently praised with specific recognition of the efforts of the cleaning staff.
Additionally, the hotel's supportive environment was emphasized with multiple comments on the team's coordination and their keenness to accommodate guest needs swiftly. Despite a few criticisms regarding certain staff members and occasional lapses in service, the overall sentiment portrayed the staff as a significant asset to the hotel, contributing greatly to guests' positive experiences.
The Wi-Fi at Hilton Garden Inn Ras Al Khaimah generally receives positive feedback from guests. Many appreciate the fast and reliable internet connection available throughout the premises, including common areas and guest rooms. The internet speed is frequently mentioned as good, allowing for a smooth online experience. Guests noted that Wi-Fi access is consistent and without significant issues, making it convenient for both business and leisure activities.
However, there are occasional complaints about internet connectivity with some guests experiencing slow connections or difficulty accessing Wi-Fi in their rooms. Despite these occasional drawbacks, the overall sentiment towards the Wi-Fi service is positive with many guests highlighting the good connectivity as a strong point of their stay.
The gym at the Hilton Garden Inn Ras Al Khaimah has garnered a mix of opinions from its guests. It has been described as small but functional and well-maintained. Some reviews mention that the gym is modern and open 24 hours, which adds to its convenience. Guests appreciated the good gym facilities and the inclusion of a sauna. However, it was noted that the gym could be better equipped, indicating a need for more or updated equipment. Despite its size, many guests enjoyed the spacious feel of the hotel rooms and praised the overall pleasant atmosphere. The gym, along with the pool, contributed positively to their stay, making it a good choice for families and groups. While there is room for improvement in terms of gym equipment, the combined offering of a decent gym and other appealing amenities makes this hotel a favorable option for visitors.
The Hilton Garden Inn Ras Al Khaimah receives mixed reviews about its swimming pool facilities. Positively highlighted aspects include the pool's large size, cleanliness and the inviting atmosphere with many guests noting the abundance of sunbeds and pleasant seating areas. The pool's maintenance and hygiene are generally praised, as is the presence of attentive and friendly lifeguards. Guests appreciate the pool's suitability for both adults and children, mentioning dedicated kids' pools and a relaxing environment. Many enjoyed additional poolside activities such as kayaking and paddle boating, which added to the overall fun.
However, some visitors experienced issues with the pool being overcrowded, which detracted from their enjoyment. Concerns were also raised about the cleanliness and maintenance of the pool area on certain occasions with mentions of dirt on the pool floor, algae growth and broken deck flooring. The lack of temperature control and proper regulation of swimming attire was also pointed out with some guests feeling the pool rules were not adequately enforced. Despite these drawbacks, the pool remains a notable feature of the hotel, frequently cited as a highlight of guests' stays.
While the Hilton Garden Inn Ras Al Khaimah offers proximity to a beach experience, guests found that direct beach access was not available. However, access to the nearby Hilton beach resort is offered for a small fee of around 10 euros, which many found worthwhile for its clean and beautiful beach areas. Despite some reports of the beach being dirty at times, the overall feedback highlighted enjoyable beach visits, especially for families with children. The hotel's management facilitates access to water sports and leisure activities, enhancing the beach experience. There were occasional mentions of extra charges for beach access and occasional dissatisfaction with the condition of beach and pool amenities, but the stunning views and the quality of the beach access provided were often praised.
Hilton Garden Inn Ras Al Khaimah offers a range of parking options, including free valet parking which many guests found very convenient and helpful. The valet staff were frequently praised for their exceptional service and accommodating nature, making the parking experience smoother for guests. Additionally, there's ample and spacious on-site parking available, which is free of charge and generally easy to find.
However, some guests noted that parking can sometimes be limited and occasionally full, which could be a bit inconvenient. There were instances where parking was located a bit further from the reception, requiring a short walk. In a few reviews, guests mentioned a lack of valet parking services at certain times and occasionally the valet service was slow. Despite these minor inconveniences, most guests found the parking situation acceptable and appreciated the provided free parking options, contributing to the overall value for money when staying in Ras Al Khaimah.
The Hilton Garden Inn Ras Al Khaimah emerges as a highly recommended destination for family getaways. It strikes a balance between comfort and excellent amenities, making it suitable for both short and extended family stays. Families frequently highlight the spacious and well-designed rooms, accommodating comfortably up to four individuals. The family rooms and suites, occasionally upgraded by the friendly staff, are often praised for meeting the needs of larger groups.
The outdoor amenities, including a sizeable pool and tennis courts, offer enjoyable activities for kids and many visits have been enhanced by the nearby park. Despite this, a common critique is the absence of a dedicated kids' play area, which seems contradictory to the hotel's family-oriented label. Nevertheless, children find delight in the kids' pool and the general atmosphere.
The hotel’s strategic location enhances its appeal; it's within walking distance to the corniche, malls and local shops, making it convenient for family excursions. Complimentary services such as parking and laundry facilities further add to the comfort and convenience. Guests find the overall stay relaxing, supported by attentive and polite cleaning staff.
It’s worth noting that some mixed experiences highlight inconsistency in customer service, particularly regarding pool area staff and reception. Clearer family policies and improved noise management could enhance overall satisfaction.
In summary, Hilton Garden Inn Ras Al Khaimah is lauded for its family-friendly environment, spacious accommodations and suitable amenities, making it a fine choice for a family vacation despite a few areas needing improvement.
Nestled in a beautiful garden setting, the Hilton Garden Inn Ras Al Khaimah presents itself as a four-star hotel that meets the expectations attributed to its star rating. Guests have noted the spacious and clean rooms, as well as comfortable beds which contribute to a restful stay. The hotel features a large lobby, which many found to be notable alongside the well-designed toilets and bathrooms. With its spacious facilities, it offers good value for money and aligns well with the needs of travelers seeking comfort and quality at this tier.
Despite some feedback suggesting the quality may sometimes fall short of four-star standards and perhaps align more closely with three-star expectations, the overall sentiments lean towards satisfaction. The recognition as a four-star hotel is well-earned, given the positive aspects highlighted by numerous guests. Excellent staff service enhances the stay experience, encouraging visitors to return for future stays. For those seeking a reliable four-star option, this hotel aims to provide a commendable experience without straying far from the expected quality and comfort associated with its rating.
Hilton Garden Inn Ras Al Khaimah stands as a solid three-star option, providing better service and facilities than many three-star hotels in its category. The overall experience is reliably good, fulfilling the expectations set for a three-star rating. While it doesn't quite reach the four-star level, it maintains a commendable standard with good facilities and necessary amenities nearby, making it convenient for guests. The hotel is consistent with what is typically found in three-star hotels in the city, offering a basic yet comfortable stay. It's advisable to choose options other than half board for a more satisfying experience. Overall, it is a reasonable and fairly good choice for travelers seeking a decent three-star hotel.
Hilton Garden Inn Ras Al Khaimah is highly recommended for professional guests. Business travelers will find the hotel equipped with good amenities, including a business center and room service tailored for their needs. The property boasts spacious, clean and comfortable rooms, making it a convenient hub for business activities. The hotel's general focus on business is evident, providing essential facilities that cater well to those attending meetings or working remotely.
The hotel's location is another highlight, offering great proximity to other city attractions at reasonable rates. Key business facilities are generally well-received, although some minor dissatisfaction was noted regarding the availability of business cards and workable credit card payment machines. Despite these small issues, the hotel is considered an excellent choice for business stays with attentive service and a clean environment reportedly contributing to an overall positive experience.
Travelers with disabilities visiting the Hilton Garden Inn Ras Al Khaimah found the hotel to be very accessible. Guests praised the wheelchair-accessible facilities, public areas and amenities, highlighting easy access to all services including the restaurant. The location of the hotel is convenient and easy to find, adding to its accessibility.
Reception staff received high marks for their efficiency and warm welcomes, handling check-ins smoothly and resolving issues quickly. Moreover, the hotel's proximity to malls, combined with accommodating staff, ensured guests' needs were met. However, some guests noted that while the accessible rooms are available, their maintenance could be improved. Overall, the hotel offers a largely positive and accessible experience for guests with disabilities.
Guests at the Hilton Garden Inn Ras Al Khaimah have shared mixed feedback about the hotel's pool. While some felt the pool was very cold, others highlighted that the pool is heated, especially during cooler weather, providing a pleasant surprise in winter. Families have noted that kids particularly enjoy the temperature-controlled pool. Despite some concerns, the courteous reception service helps enhance the overall experience.
The Hilton Garden Inn Ras Al Khaimah offers an impressive outdoor pool area that guests consistently praise for its size and cleanliness. The large pool is described as perfect for family fun, accommodating both kids and adults comfortably. Visitors highlight the ample facilities around the pool, including a well-maintained pool bar and restaurant, making it a convenient spot for relaxation and entertainment. The pool itself boasts clear water and a good view, enhancing the overall experience for swimmers. Some reviews noted concerns with the pool depth, but overall, the outdoor pool is a standout feature that complements the hotel's great value and excellent location.
Hilton Garden Inn Ras Al Khaimah is recognized as a popular destination for honeymooners, noted for its ability to attract couples looking for a romantic getaway. The hotel offers specific honeymoon packages, including a well-received honeymoon suite and special treatments that stand out for their excellence. The guest service, particularly at the reception with staff like Ms. Myra, is highly appreciated for its helpfulness. Despite some complaints of crowding, the hotel maintains a loyal base of couples who return annually, satisfied with their anniversary and honeymoon experiences. Exploring local attractions such as the Jabal Jais mountain adds an adventurous touch to the romantic stay.
Hilton Garden Inn Ras Al Khaimah offers an ambiance that many couples find romantic and fitting for special occasions such as anniversaries. Guests particularly praised the romantic atmosphere and excellent room service, adding to the overall romantic experience. The main bar terrace garnered positive reviews for its romantic view, enhancing the stay for couples. The hotel’s hospitality in the rooms has been highlighted as fantastic, making it a recommended choice for creating memorable moments.
However, some reviews suggested that the hotel's pool safety guidelines and family-oriented policies might not align well with what couples specifically seek in a romantic staycation. Despite these concerns, the overall sentiment remained positive with many guests expressing their intent to return and highly recommending the hotel for its romantic offerings.
Location Show Map
Location
Breakfast
Many guests appreciated the extensive and varied buffet, noting that it was well-cooked, fresh and offered generous portions. Specific mentions of tasty omelettes, waffles and other continental and local dishes highlight the variety available. The breakfast was generally well-received for its taste and quality with guests finding it filling and satisfying.
However, some guests pointed out areas for improvement, such as a need for more Indian dishes, better temperature control for tea and coffee and more vegetarian options. A few reviews mentioned that the breakfast was repetitive over multiple days and sometimes lacked variety. Instances of crowded breakfast areas and occasional issues with food quality were also noted.
Despite these minor criticisms, most guests seemed pleased with their breakfast experience, citing it as a highlight of their stay at the hotel. The friendly and helpful staff also contributed to an enjoyable dining experience. Overall, the breakfast at Hilton Garden Inn Ras Al Khaimah is seen as a valuable and pleasant part of the hotel stay.
Dinner
However, the dinner buffets are consistently noted for their limited variety, which can be a point of disappointment for many guests. Several reviews mention the need for more diverse options, especially during special occasions like EID holidays and highlight the lack of vegetarian and Asian cuisine. Additionally, some guests expressed dissatisfaction with the absence of beverages such as juice, coffee and tea during dinner.
Occurrences of stale or cold food were also noted, indicating inconsistencies in the food service. These issues, alongside the repetitive nature of some menu items, have left some guests feeling underwhelmed by their dining experiences.
Despite these critiques, the hotel staff have been recognized for their effort and accommodating nature, making dining a pleasant experience for many. Overall, while guests enjoy the dining at Hilton Garden Inn Ras Al Khaimah, improvements in variety and consistency would significantly enhance the dinner experience.
Rooms
However, not all feedback is positive. Some guests noted that certain rooms are on the smaller side, which can be less suitable for group or family stays. There were recurring mentions of rooms needing better soundproofing and improved maintenance with specific complaints about lukewarm showers and dusty areas. A few reviews pointed out issues with room amenities, such as insufficient towels, lack of toiletries and small, uncomfortable bathroom spaces.
Despite these drawbacks, the overall impression is that the rooms provide good value for money, especially given their generally clean and spacious nature. The view options, whether poolside or creek-facing, were often appreciated by guests. Moreover, some guests were pleased with the hotel's proximity to the city center and nearby malls, enhancing their stay experience.
In summary, while there are areas that could benefit from improvement, the rooms at Hilton Garden Inn Ras Al Khaimah largely meet guests' expectations for comfort, cleanliness and space, making for a pleasant stay.
Beds
However, not all experiences are universally positive. A fair number of reviewers found the mattresses too hard and the pillows overly soft or even worn out. A few guests commented on beds being uncomfortable due to factors like hard mattresses, soft or old pillows and bed frames showing signs of wear and tear.
The size of the beds also garners mixed feedback; while the spaciousness is a plus for some, others note the beds can be on the smaller side or have issues like creakiness, making the sleeping experience less than ideal. The room size and overall cleanliness also play a significant role with many guests appreciating the large rooms that often come equipped with two double or queen-size beds, while some raised concerns about the cleanliness and condition of bed linens and covers.
Overall, while the Hilton Garden Inn Ras Al Khaimah generally provides a comfortable and spacious sleeping setup for many of its guests, there are occasional shortcomings that could be addressed to ensure a universally restful experience.
Cleanliness
However, there are several criticisms regarding specific areas that could use improvement. Guests have pointed out issues with dirty carpets, unpleasant smells and occasional lapses in housekeeping service. Some rooms and facilities are reported to be not properly cleaned or outdated, which detracts from the overall experience. Areas such as the elevators, some hallways and the pool have also been noted for not meeting cleanliness standards at times. Despite these drawbacks, when rooms are cleaned to the expected standard, they are described as cozy, comfortable and spacious, conducive to a pleasant stay.
In summary, while the Hilton Garden Inn Ras Al Khaimah generally maintains a good level of cleanliness and comfort, consistent maintenance and attention to cleanliness in specific areas could enhance the guest experience significantly.
Staff
Various guests appreciated the quick and efficient resolution of issues by the front desk with some mentioning the commendable efforts of employees like Mr. Amin, Haroon, Ms. Lorie and Islam. Lifeguards and valet parking staff also received positive feedback for their attentiveness and helpful nature.
Several reviews pointed out the professionalism and positive attitude of the housekeeping and dining room teams, who were consistently described as courteous, dedicated and proactive in engaging with guests. The overall cleanliness of the hotel was frequently praised with specific recognition of the efforts of the cleaning staff.
Additionally, the hotel's supportive environment was emphasized with multiple comments on the team's coordination and their keenness to accommodate guest needs swiftly. Despite a few criticisms regarding certain staff members and occasional lapses in service, the overall sentiment portrayed the staff as a significant asset to the hotel, contributing greatly to guests' positive experiences.
Wi-Fi
However, there are occasional complaints about internet connectivity with some guests experiencing slow connections or difficulty accessing Wi-Fi in their rooms. Despite these occasional drawbacks, the overall sentiment towards the Wi-Fi service is positive with many guests highlighting the good connectivity as a strong point of their stay.
Gym
Pool
However, some visitors experienced issues with the pool being overcrowded, which detracted from their enjoyment. Concerns were also raised about the cleanliness and maintenance of the pool area on certain occasions with mentions of dirt on the pool floor, algae growth and broken deck flooring. The lack of temperature control and proper regulation of swimming attire was also pointed out with some guests feeling the pool rules were not adequately enforced. Despite these drawbacks, the pool remains a notable feature of the hotel, frequently cited as a highlight of guests' stays.
Beach
Parking
However, some guests noted that parking can sometimes be limited and occasionally full, which could be a bit inconvenient. There were instances where parking was located a bit further from the reception, requiring a short walk. In a few reviews, guests mentioned a lack of valet parking services at certain times and occasionally the valet service was slow. Despite these minor inconveniences, most guests found the parking situation acceptable and appreciated the provided free parking options, contributing to the overall value for money when staying in Ras Al Khaimah.
Family
The outdoor amenities, including a sizeable pool and tennis courts, offer enjoyable activities for kids and many visits have been enhanced by the nearby park. Despite this, a common critique is the absence of a dedicated kids' play area, which seems contradictory to the hotel's family-oriented label. Nevertheless, children find delight in the kids' pool and the general atmosphere.
The hotel’s strategic location enhances its appeal; it's within walking distance to the corniche, malls and local shops, making it convenient for family excursions. Complimentary services such as parking and laundry facilities further add to the comfort and convenience. Guests find the overall stay relaxing, supported by attentive and polite cleaning staff.
It’s worth noting that some mixed experiences highlight inconsistency in customer service, particularly regarding pool area staff and reception. Clearer family policies and improved noise management could enhance overall satisfaction.
In summary, Hilton Garden Inn Ras Al Khaimah is lauded for its family-friendly environment, spacious accommodations and suitable amenities, making it a fine choice for a family vacation despite a few areas needing improvement.
4 Star
Despite some feedback suggesting the quality may sometimes fall short of four-star standards and perhaps align more closely with three-star expectations, the overall sentiments lean towards satisfaction. The recognition as a four-star hotel is well-earned, given the positive aspects highlighted by numerous guests. Excellent staff service enhances the stay experience, encouraging visitors to return for future stays. For those seeking a reliable four-star option, this hotel aims to provide a commendable experience without straying far from the expected quality and comfort associated with its rating.
3 Star
Business
The hotel's location is another highlight, offering great proximity to other city attractions at reasonable rates. Key business facilities are generally well-received, although some minor dissatisfaction was noted regarding the availability of business cards and workable credit card payment machines. Despite these small issues, the hotel is considered an excellent choice for business stays with attentive service and a clean environment reportedly contributing to an overall positive experience.
Accessible
Reception staff received high marks for their efficiency and warm welcomes, handling check-ins smoothly and resolving issues quickly. Moreover, the hotel's proximity to malls, combined with accommodating staff, ensured guests' needs were met. However, some guests noted that while the accessible rooms are available, their maintenance could be improved. Overall, the hotel offers a largely positive and accessible experience for guests with disabilities.
Heated Pool
Outdoor Pool
Honeymoon
Romantic
However, some reviews suggested that the hotel's pool safety guidelines and family-oriented policies might not align well with what couples specifically seek in a romantic staycation. Despite these concerns, the overall sentiment remained positive with many guests expressing their intent to return and highly recommending the hotel for its romantic offerings.
Yes, Hilton Garden Inn Ras Al Khaimah has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Ras Al Khaimah.
No, Hilton Garden Inn Ras Al Khaimah doesn't allow dogs.
Yes, parking facilities are available at Hilton Garden Inn Ras Al Khaimah.
Yes, Hilton Garden Inn Ras Al Khaimah has a gym.
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