Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsNH Frankfurt Airport West offers a pragmatic lodging option, celebrated for its exceptional location and appealing amenities. Its proximity to Frankfurt Airport, major highways and business centers ensures convenience for a diverse range of travelers including airline crews and business visitors. Accessibility is further enhanced by available transportation options, such as a shuttle service and nearby public transport links, making it seamless for guests to commute. Despite the nearby airport, the hotel maintains a peaceful environment, surrounded by various supermarkets, restaurants and gas stations, adding to its practical appeal.
The hotel's breakfast buffet is a standout feature, receiving accolades for its extensive variety and high quality. Guests value the rich selection catering to diverse tastes and dietary needs with highlights such as fresh coffee, juices, gluten-free options and healthy choices like fruits. The friendly, attentive staff further enhance the breakfast experience, despite occasional remarks about repetitive offerings or pricing.
Dining at NH Frankfurt Airport West, however, presents a mixed picture. While some guests appreciate the late-night bar service and the commendable efforts of certain restaurant staff, inconsistent operations and limited menu variety are notable drawbacks. The quality of food fluctuates with some guests enjoying their meals and others finding the offerings uninspired or overpriced. Additionally, the restaurant's irregular availability necessitates alternative dining plans for many guests.
The rooms are well-regarded for their spaciousness, comfort and quietness, providing a restful environment insulated from airport noise. Cleanliness is generally maintained and the functional amenities enhance the stay. However, several reviews indicate that the decor appears outdated and issues such as worn-out furnishings and inconsistent cleanliness, particularly in bathrooms, detract from the overall experience. Guests suggest that modern updates and thorough maintenance could enhance the room quality.
Guest impressions of cleanliness at NH Frankfurt Airport West vary with many acknowledging the hotel's overall tidy appearance and clean rooms. However, inconsistencies are noted, including moldy showers, dusty spots and areas that require better housekeeping. More rigorous and comprehensive cleaning protocols would address these concerns effectively.
The staff, on the whole, receive praise for their friendliness, competence and helpfulness. Guests appreciate the welcoming and professional demeanor of the team, although occasional instances of overwhelmed or unhelpful behavior during high-demand periods are mentioned.
WiFi service at the hotel sees mixed reviews with some guests commending the good connection and improved security, while others experience weak signals, frequent disconnections and slow speeds. The inconsistency in WiFi availability suggests a need for technical improvements.
Spa facilities at the hotel offer a combination of positives and negatives. The wellness area, which includes a pool, fitness center and sauna, is appreciated for its spaciousness and range of services. However, cleanliness and maintenance issues, such as mold, dust and outdated amenities, are frequently reported, impacting the overall spa experience.
The gym, though compact, is functional and appreciated by health-conscious travelers despite some ventilation and occupancy concerns. The swimming pool receives positive feedback for its pleasant temperature and late-hour availability, although cleanliness is flagged as an area for improvement.
Families find NH Frankfurt Airport West to be accommodating with large rooms, pet-friendly policies and convenient amenities for family travel. The hotel's flexibility with late check-ins and spacious family rooms further enhance its appeal for guests traveling with children.
In summary, NH Frankfurt Airport West excels in location, breakfast offerings and staff friendliness, appealing to a broad spectrum of guests. While the hotel has room for improvement, particularly in terms of dining options, room updates, cleanliness and WiFi services, it remains a practical and well-situated option for travelers seeking convenience and comfort. Show more
Read review summaries for all categories
Categories
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Double or Twin RoomThese spacious air-conditioned rooms with carpet floors feature a TV, a minibar, a safe as well as a private bathroom with a bath, shower and hair dryer.
Standard Triple RoomThe rooms with carpet floors feature a TV, a minibar, a safe as well as a private bathroom with a bath, shower and hair dryer.
Superior Twin RoomThe rooms with carpet floors feature a TV, a minibar, a safe as well as a private bathroom with a bath, shower and hair dryer.
Rooms each offer a bathroom fitted with a bath with a shower and also feature a hair dryer.
Standard Single RoomFeaturing free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room features soundproof walls, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Double Room with View and TerraceOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers soundproof walls, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Double Room with View and Terrace with Extra Bed (2 Adults + 1 Child)Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides soundproof walls, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 1 bed.
Family RoomOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers soundproof walls, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit has 2 beds.
Family Room (2 Adults + 1 Child)Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features soundproof walls, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with satellite channels. The unit has 2 beds.
Family Connecting Room (2 Adults + 2 Children)The spacious family room provides soundproof walls, a wardrobe, as well as a private bathroom featuring a bath and a shower. The family room features a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels.
Family Connecting Room with Extra Bed (2 Adults + 3 Children)The spacious family room features soundproof walls, a wardrobe, as well as a private bathroom boasting a bath and a shower. The family room provides a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels.
Family Connecting Room with Extra Bed (3 Adults + 2 Children)The spacious family room features soundproof walls, a wardrobe, as well as a private bathroom boasting a bath and a shower. The family room provides a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels.
Guest Reviews
7.4
Good
Location
The NH Frankfurt Airport West enjoys a prime location, making it an excellent choice for travelers with various needs. Its close proximity to Frankfurt Airport, roughly a manageable 15-minute drive away, makes it an ideal stopover for those catching early flights. The hotel's location near major highways adds to the convenience, making it easily accessible for guests driving in.
For business travelers and airline crews, the hotel's vicinity to important sites like the nearby Raunheim Lufthansa lab and the car rental return is particularly advantageous. Moreover, the availability of transportation options, including a shuttle service to the airport and a bus stop right opposite the hotel, ensures seamless connectivity. Public transportation, such as the S-Bahn, is also within walking distance, offering easy access to the Frankfurt city center.
The hotel is situated in a peaceful area despite being under the airport's flight path, providing a quiet environment for rest. Additionally, it is well-connected to numerous supermarkets, restaurants and gas stations, adding to the general convenience for guests. The central location extends to nearby cities like Mainz and Wiesbaden, making it a practical choice for both business and leisure travelers.
Overall, the NH Frankfurt Airport West offers a superb location with excellent facilities, making it a pragmatic and well-situated option for a wide range of guests.
Breakfast
The breakfast at NH Frankfurt Airport West consistently receives high praise from guests. Many reviews highlight the wide variety and quality of the breakfast buffet, often describing it as very good, excellent and plentiful. Words used frequently include rich, extensive and diverse, indicating a large selection that caters to many tastes and dietary needs.
Guests appreciate the delicious food and particularly commend the fresh coffee and array of juices. The breakfast venue is spacious and comfortable, which enhances the dining experience. Some reviews note the inclusion of gluten-free options as well as healthy choices like fruits. The buffet is constantly refilled, ensuring that fresh items are available throughout the breakfast session.
While the overall feedback is positive, a few reviews mention that the breakfast, although good, can be repetitive if staying for an extended period. Some guests found the breakfast to be overpriced and there were occasional comments about limited options or lukewarm food items.
However, the friendly and helpful staff contribute to a pleasant breakfast experience, rounding off an enjoyable start to the day for most visitors.
Dinner
The dining experience at NH Frankfurt Airport West receives mixed reviews from guests, largely due to inconsistency in restaurant operations and menu options. Travelers have noted the convenience of a small supermarket nearby for basic needs and appreciated that the bar remains open late, even past 11 p.m. Service is often commended with particular praise going to a dedicated and attentive restaurant employee from Guinea, who provided outstanding service.
Food quality, however, appears less reliable. While some guests enjoyed tasty meals and a delicious dinner buffet, others found the restaurant's offerings to be uninspiring or overly reliant on limited items like pizza and sausage, even referring to the menu as pizza-only. Some guests felt the dinner buffet was not appetizing and observed that the food was cold. High prices for food and beverages also left some feeling that the value didn't match the cost.
It's worth noting that the restaurant's availability has been inconsistent with several guests mentioning it was closed on particular evenings without prior notice, necessitating trips into the local town for dinner. Moreover, the limited menu variety and occasional reliance on pre-made or reheated options, as well as vegan options not being available despite being advertised, contributed to a less than satisfactory dining experience for some.
Indeed, while there are positive elements to the dining experience at NH Frankfurt Airport West, particularly in terms of service and some tasty meals, potential guests may want to explore nearby dining alternatives or be prepared for limited in-house options.
Rooms
The NH Frankfurt Airport West offers a range of rooms that consistently receive praise for their spaciousness and cleanliness. Guests frequently describe the rooms as clean, comfortable and quiet, which ensures a restful stay despite the nearby airport. The bed linen is clean and the rooms generally offer a good level of comfort with functional amenities. The hotel's own parking lot and short distance to the train station add to the convenience.
However, many guests note that the room decor appears outdated with furnishings and equipment showing signs of wear and tear. Issues like stained furniture, small shower heads in bathtubs and sometimes unclean bathrooms, including mold infestation and insufficient cleaning, detract from the overall impression. The rooms could benefit from renovations as they appear run-down and some have a dated look with carpets and old fittings.
Despite these shortcomings, the hotel rooms are generally seen as very functional and practical, providing a quiet environment insulated from airport noise. The spaciousness of the rooms is often highlighted with family-friendly configurations available. While some guests encountered minor issues with room allocation and cleanliness, these were usually resolved promptly and courteously by the staff.
In essence, guests appreciate the room sizes, quietness and basic comfort, but there is a clear need for modern updates and better maintenance to meet higher expectations.
Beds
NH Frankfurt Airport West has received mixed feedback regarding the comfort of its beds. Guests frequently mention the beds and pillows, highlighting both positive and negative aspects. Many reviewers praised the beds, describing them as comfortable and clean with some referring to the bedding as great. However, a significant number of guests found the mattresses to be quite hard or even extremely hard, affecting their sleep quality. There were also mentions of worn-out mattresses with noticeable springs and beds that consisted of two single mattresses pushed together, which may not be to everyone’s liking. The pillows received mixed reviews with some finding them too soft or small. Despite these inconsistencies, some guests found the beds and pillows comfortable, emphasizing a generally good sleep experience for part of the clientele.
Cleanliness
The cleanliness of NH Frankfurt Airport West has yielded a mix of impressions among its guests. On the positive side, many visitors describe the hotel as being very clean with clean rooms, bed linens and comfortable accommodations. Guests appreciate that the hotel's visible surfaces and bathrooms appear very clean and specific praise has been given to the spaciousness and cleanliness of the rooms. The overall cleanliness of the hotel premises, including the lobby, has also been recognized as being up to standard, creating a welcoming atmosphere.
However, there are notable inconsistencies in the cleanliness across different areas of the hotel. Some guests have reported issues such as mold in the shower, dirty toilets and dusty spots. The cleanliness of specific items like hairdryers, refrigerators and bathroom fittings have been a particular concern with reports of sticky surfaces and calcification. Moreover, certain rooms have been described as worn out and some facilities like the pool area and hallways have been found dirty or run-down.
Though the hotel receives commendations for overall cleanliness and the friendly reception, housekeeping services seem to require improvement. Cases of uncleaned rooms, dirty floors and unemptied trash bins have been pointed out. Mold in bathrooms and unwashed bedding and curtains have also been criticized as areas needing attention.
In summary, while NH Frankfurt Airport West generally maintains clean rooms and a tidy appearance in many parts, there is a clear need for more consistent and thorough housekeeping services to address the recurring issues reported by guests.
Staff
The staff at NH Frankfurt Airport West has garnered a largely positive response from guests, highlighting their friendliness and competence. Numerous reviews pointed out that both the reception and restaurant staff were notably friendly and attentive. Guests appreciated the courteous and competent nature of the receptionists with staff being described as polite, engaging and helpful. There were also mentions of some staff going above and beyond, accommodating special requests and welcoming guests warmly despite busy periods.
However, there were a few criticisms about certain staff members being overwhelmed or occasionally unhelpful, particularly during high-demand times. There were also isolated mentions of unfriendly behavior from specific individuals, such as at breakfast or the bar.
Overall, guests found the staff to be a significant positive aspect of their stay with many reviews consistently praising the team for their attentive, informative and professional service. The combination of friendly interactions and efficient service left a lasting positive impression on visitors.
Wi-Fi
NH Frankfurt Airport West receives mixed reviews regarding its WiFi service. Some guests praise the WiFi as excellent and good, appreciating the nice and improved security of the connection. However, several guests encountered significant issues, such as weak or non-existent WiFi signals, frequent disconnections and slow speeds. There were reports of no WiFi reception in certain areas of the hotel and problems with the free WiFi, often requiring a paid alternative that some found outdated. The lack of free WiFi and the need for fixes added to the criticism. Overall, WiFi performance and availability appear inconsistent, varying greatly depending on location within the hotel.
Spa
NH Frankfurt Airport West offers a mixed experience when it comes to its spa facilities. On the positive side, guests have remarked on the spaciousness of the wellness area and the convenience of having a swimming pool, fitness center and Finnish sauna available. The pool area, described as very nice, provides a good space for relaxation, making it well-suited for short trips and conferences.
However, the spa and sauna facilities have several issues. Many guests have noted that the amenities appear outdated and in need of significant repairs and cleaning. Problems such as the sauna and showers being moldy, dust on furniture and overall cleanliness being questionable have been mentioned multiple times. Furthermore, the lack of hot showers, bathrobes and lockable cabinets in the spa changing rooms add to the inconvenience.
The wellness area has also faced criticism for its accessibility and maintenance with some guests finding it closed during their stay or expressing dissatisfaction with the condition of the area. Despite offering free use of the sauna and pool, both areas are described as heavily worn out and far from pristine.
In summary, while the spa area at NH Frankfurt Airport West has potential with its range of facilities, it suffers from issues related to cleanliness, maintenance and outdated infrastructure, which significantly undermine the overall guest experience.
Gym
The gym at the NH Frankfurt Airport West features a compact yet well-equipped facility. While some guests found the fitness area to be spartan and small, others appreciated its functionality and noted that it was good, despite a few limitations. The fitness center is described as inexpensive, though ventilation issues and occasional blockages due to occupancy were mentioned. Although the selection of fitness options might be limited, the presence of a gym is a notable amenity for health-conscious travelers.
Pool
Guests at the NH Frankfurt Airport West generally have a positive impression of the hotel's swimming pool. Many found the pool to be a highlight, describing it as nice, great and fantastic. The pool's availability and the free access were appreciated, especially since it stays open until 23:00, offering a convenient late-hour option for relaxation.
The pool area, despite being somewhat small and old, was often noted for its pleasant and comfortable water temperature. The heated nature of the pool was a plus for many, providing a much-needed respite after a long day. Families, in particular, mentioned that their kids were thrilled with the swimming facilities.
On the downside, there were concerns about cleanliness with some guests noting that the pool area felt neglected and old and instances of green slime were mentioned. Some found the grout in need of proper cleaning, calling the hygiene into question. Temperature consistency was also an issue, as some found the pool to be too cold.
Despite these drawbacks, the combination of the pool and sauna was well-regarded, adding to the relaxation experience. Overall, while there are areas needing improvement, the pool remains a valuable and generally well-received feature of the hotel.
Family
NH Frankfurt Airport West appears to be a family-friendly destination with a range of amenities suited for family travel. The large family rooms, some featuring connecting doors, provide ample space for families to stay together comfortably. Families of five or six can find enough room to relax and even play. The hotel accommodates late check-ins, which is convenient for those arriving in the evening. Additionally, it is pet-friendly and provides pet beds, making it suitable for guests traveling with dogs.
Parents appreciated small gestures like candies, which contributed to the children's happiness. The hotel is recommended for family trips by previous guests who felt comfortable during their stay. However, there are a few drawbacks. Parking spaces can be limited, which could be problematic during peak times. Though the hotel offers a pool, some guests didn't find it entirely family-friendly due to accessibility issues. Additionally, visible activities for kids are limited, though this didn't seem to bother the children much.
Overall, NH Frankfurt Airport West serves as a reliable choice for families looking for spacious accommodations and a generally comfortable stay, despite some minor inconveniences.
4 Star
The NH Frankfurt Airport West has garnered varied feedback regarding its four-star rating. Many guests feel the hotel does not quite meet the expected standards of a four-star establishment. While the price-performance ratio is considered satisfactory for this rating, some believe the overall experience falls short. Despite being clean, reviews suggest the hotel is in need of renovation and refurbishment to meet higher expectations. However, the suites are well-equipped, making it a reasonable choice for a short business trip of 1-2 days. Overall, guests had a good experience but noted that the hotel does not align fully with typical NH Hotels standards.
Business
NH Frankfurt Airport West stands out as a practical option for business travelers, offering a convenient location that proves beneficial for work-related activities. The hotel features seminar rooms and functional spaces that cater well to business conferences and short stayers alike. It's particularly optimal for those needing to catch a flight, as the shuttle service ensures stress-free airport transfers.
Business guests highlighted the hotel as suitable for overnight and short stays, providing reasonable accommodation for 1-2 day business trips. The swimming pool was noted to be a nice perk for guests, marking it as a pleasant spot to relax after work or travel.
In summary, NH Frankfurt Airport West is recognized as a dependable business hotel with accessible transit links and thoughtful shuttle services, making it ideal for brief stopovers, conferences and business trips.
Accessible
The NH Frankfurt Airport West is praised for its accessibility, making it convenient for travelers with disabilities. Many guests noted the ease of access to the hotel from both highways and the airport, enhancing its appeal for those seeking an overnight stay near major transit routes. The hotel's efforts to maintain accessible entry points and facilities have been acknowledged. However, a few areas like the pool and bathroom could use improvements in accessibility features, such as wheelchair access and shower design. Overall, the NH Frankfurt Airport West offers a favorable level of accessibility, especially for those prioritizing proximity to transportation hubs.
Indoor Pool
The indoor pool at NH Frankfurt Airport West offers a relaxing escape for guests. Visitors frequently appreciate the pleasant temperature of the pool and the extended accessibility with hours extending until 23:00. Despite its relatively small size, the indoor pool area is described as nice and contributes positively to the overall spa experience. Guests also value the warmth of the large indoor swimming pool, although some have found the water temperature to be quite cold. While there have been mixed opinions about the pool area with a few pointing out the rental restrictions until 5 pm, it remains a significant draw for many choosing to stay at this hotel.
Dog Friendly
The NH Frankfurt Airport West is recognized for its dog-friendly environment, making it an excellent choice for travelers with pets. Guests have appreciated the hotel's welcoming attitude towards dogs, noting that pets are allowed and even provided with amenities such as a pet bed. This animal-friendly hotel ensures that dogs feel at home, although one guest did mention a minor issue with a bed cover smelling like wet dog. Despite this, the general consensus is positive, highlighting the convenience and comfort offered to those traveling with their furry companions. However, potential visitors should be aware of the additional charge for bringing a dog, which one guest noted as €25. Overall, the hotel earns commendations for its accommodating approach to pets.
No, NH Frankfurt Airport West doesn't have any pool.
Yes, a spa is available at NH Frankfurt Airport West.
Yes, NH Frankfurt Airport West welcomes dogs.
No, parking facilities aren't available at NH Frankfurt Airport West.