InterContinental Riyadh by IHG
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Summary of reviewsInterContinental Riyadh by IHG, enjoys a strategic location in the heart of Riyadh, making it highly accessible and convenient for both business and leisure travelers. Guests appreciate its proximity to essential services and entertainment venues, alongside its spacious rooms, grand lobby and extensive facilities. The hotel grounds provide a peaceful retreat amidst the bustling city with high marks given to the reception and housekeeping staff for their cooperation and hospitality.
The breakfast at InterContinental Riyadh is frequently praised for its diversity and quality with a generous spread of international choices and gourmet items. Guests commend the breakfast buffet for its delicious offerings and attentive service, despite some mentioning that the cost could be high.
Dining experiences, particularly dinner, receive positive feedback for the quality of food, though there are concerns about pricing and the need for more vegetarian options.
Rooms at the hotel are spacious and clean with some offering beautiful pool views and unique vintage decor. However, many guests note that the furniture and interiors are outdated with complaints about broken fixtures, bad odors and inefficient air conditioning.
Cleanliness receives mixed reviews; while many praise the hotel's overall upkeep, others point out issues with bathroom maintenance and outdated furnishings.
The staff's friendliness and professionalism are standout aspects, adding significant value to the guest experience. Specific employees across various departments receive commendations for their exceptional service, making guests feel well-treated and appreciated during their stay.
Free Wi-Fi is a mixed bag with decent connectivity in some areas but significant complaints about slow internet speeds throughout the hotel.
The gym facilities are well-regarded with a fully equipped sports club and tennis courts providing ample fitness options, though the ladies' gym is noted as being quite small.
The pool area offers a pleasant ambiance and good service, though there are concerns about cleanliness, maintenance and lack of shade.
Beds receive generally positive remarks for comfort, though there are complaints about older, narrow beds and uncomfortable extra beds.
The hotel is positioned as a five-star establishment with a luxurious and classic feel. However, some guests believe it falls short of this rating due to lapses in service and quality, particularly in bathroom amenities.
For business travelers, the hotel serves as a suitable option with facilities that support productivity. Nonetheless, there is room for improvement in business services and meeting room facilities.
Overall, InterContinental Riyadh by IHG, stands out for its excellent location, friendly staff and comfortable ambiance, though it has areas that require development to fully meet the high expectations of its esteemed reputation.
Categories
The breakfast at InterContinental Riyadh is frequently praised for its diversity and quality with a generous spread of international choices and gourmet items. Guests commend the breakfast buffet for its delicious offerings and attentive service, despite some mentioning that the cost could be high.
Dining experiences, particularly dinner, receive positive feedback for the quality of food, though there are concerns about pricing and the need for more vegetarian options.
Rooms at the hotel are spacious and clean with some offering beautiful pool views and unique vintage decor. However, many guests note that the furniture and interiors are outdated with complaints about broken fixtures, bad odors and inefficient air conditioning.
Cleanliness receives mixed reviews; while many praise the hotel's overall upkeep, others point out issues with bathroom maintenance and outdated furnishings.
The staff's friendliness and professionalism are standout aspects, adding significant value to the guest experience. Specific employees across various departments receive commendations for their exceptional service, making guests feel well-treated and appreciated during their stay.
Free Wi-Fi is a mixed bag with decent connectivity in some areas but significant complaints about slow internet speeds throughout the hotel.
The gym facilities are well-regarded with a fully equipped sports club and tennis courts providing ample fitness options, though the ladies' gym is noted as being quite small.
The pool area offers a pleasant ambiance and good service, though there are concerns about cleanliness, maintenance and lack of shade.
Beds receive generally positive remarks for comfort, though there are complaints about older, narrow beds and uncomfortable extra beds.
The hotel is positioned as a five-star establishment with a luxurious and classic feel. However, some guests believe it falls short of this rating due to lapses in service and quality, particularly in bathroom amenities.
For business travelers, the hotel serves as a suitable option with facilities that support productivity. Nonetheless, there is room for improvement in business services and meeting room facilities.
Overall, InterContinental Riyadh by IHG, stands out for its excellent location, friendly staff and comfortable ambiance, though it has areas that require development to fully meet the high expectations of its esteemed reputation.
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About InterContinental Riyadh by IHG
License: 10007575
Guest Reviews
Location
Guests frequently commend the hotel's excellent and beautiful location, emphasizing its ease of access to important routes and closeness to key destinations. The vast and luxurious grounds offer a peaceful retreat amidst the city hustle. The spacious rooms, grand lobby and extensive facilities contribute to a comfortable stay, complementing the hotel's prime location.
The reception and housekeeping staff receive high marks for their cooperation and hospitality, enhancing the overall experience. Despite some remarks about being a bit distant from the very city center, overall, the location is deemed advantageous with many guests noting its convenience and centrality. This combination of prime location, excellent facilities, friendly staff and serene environment makes InterContinental Riyadh a favored choice for visitors to Riyadh.
Breakfast
Staff service in the breakfast area is also commended for being helpful and professional, contributing to a positive dining experience. Although the breakfast tends to be the same each day, the variety appears sufficient for most guests. The food quality generally receives high marks with only a few mentioning issues such as lack of freshness or limited choices.
Despite these positive aspects, a few reviews mention that the price for breakfast might be on the higher side with some discrepancies in expected cost versus actual payment. Isolated negative incidents, like finding a fly in the milk, were also reported but seem to be exceptions rather than the norm.
Overall, the breakfast at InterContinental Riyadh is lauded for its generous and varied offerings, good service and generally high standards, making it a highlight for many guests during their stay.
Dinner
Rooms
However, many guests note that the furniture and interiors are considerably outdated with some describing them as ancient or retro. Complaints about old, broken and uncomfortable furniture are common, along with reports of bad odors, including a persistent sewer smell in some areas. Other criticisms include poorly maintained bathrooms with worn-out fixtures, a lack of basic amenities like soap and shampoo and inefficient air conditioning. Room cleanliness has also been an issue with some guests encountering stains and even cockroaches.
In terms of service, there have been mentions of slow room cleaning services, incomplete room service and unmet requests. Lighting and humidity control pose additional challenges, affecting overall comfort. Despite these several areas needing renovation and improvement, the staff's friendliness and the hotel's overall structure and cleanliness receive positive mentions, adding some redeeming qualities to the guest experience.
Beds
The issue extends to the extra beds as well, which some guests found uncomfortable with requests for extra beds often not honored. Despite these concerns, the overall comfort of the beds received positive remarks from many guests, indicating a generally satisfactory experience, though room for improvement remains.
Cleanliness
However, several reviews point out concerns related to cleanliness in the bathrooms and the age of the fixtures and furniture. Issues such as unpleasant smells, old toiletries and the presence of dust and insects in some rooms are mentioned. Some guests found cleanliness in certain areas lacking, especially in the bathrooms, which reportedly had issues like clogging and visible dirt on walls. The need for better follow-up on cleaning requests and the occasional delay in room readiness were also noted.
In summary, while the hotel receives commendations for its general cleanliness and service availability, there are areas, especially related to bathroom maintenance and older furnishings, that require improvement.
Staff
The reception staff receive high praise for being responsive, polite and efficient, making check-in and check-out processes smooth. Specific thanks are given to employees like Nasif, Faris, Mohammed Al-Otaibi, Saud, Muneera Al Mutairi and Yahya Al-Bawardi, who have made notable efforts to ensure guest satisfaction.
Despite some isolated incidents of unresponsiveness or varying answers to queries, the majority of reviews emphasize the staff's excellent behavior and commitment to fulfilling guest requests with enthusiasm. The hotel's personnel are described as a great asset with many guests feeling well-treated and appreciated throughout their stay.
Overall, the InterContinental Riyadh is distinguished not just by its spacious and comfortable facilities, but more so by the exemplary conduct and dedication of its staff, making it a standout choice for travelers seeking warm and attentive service.
Wi-Fi
Gym
Pool
However, there are some concerns that have been pointed out by visitors. Some guests experienced issues with cleanliness, noting that the pool water was not as clean as it should be. There were also mentions of the pool being too deep in parts and not having adequate shading, which led to sunburns. Additionally, some visitors noted the lack of nearby services such as showers or a café.
Maintenance seems to be an ongoing challenge with several guests finding the pool closed or under maintenance during their stay, causing some disappointment. Others mentioned that the pool facilities, particularly the indoor pool, could benefit from updates. Despite these drawbacks, many found the pool area to be a highlight of their stay.
In summary, while the pool at the InterContinental Riyadh receives high marks for its ambiance and design, there are noted areas for improvement, especially regarding cleanliness and maintenance consistency.
5 Star
Some visitors have expressed disappointment, noting that the service and amenities do not consistently meet five-star expectations. Issues related to the price-quality ratio have also been mentioned with some feeling that the value offered does not justify the cost. Despite these drawbacks, the hotel maintains a luxurious and comfortable environment, although guest feedback suggests a need for development and improvement to fully live up to its esteemed reputation.
Business
Yes, InterContinental Riyadh by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at InterContinental Riyadh by IHG.
No, InterContinental Riyadh by IHG doesn't allow dogs.
Yes, parking facilities are available at InterContinental Riyadh by IHG.
Yes, InterContinental Riyadh by IHG has a gym.
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