Mandarin Oriental Al Faisaliah, Riyadh
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Summary of reviewsMandarin Oriental Al Faisaliah in Riyadh is highly praised for its prime location, offering convenience and easy access to shopping, dining and key attractions in the city. The hotel is seamlessly connected to Al Faisaliah Mall and near landmarks like Faisaliah Tower and King Abdulaziz Hospital, making it ideal for both leisure and business travelers.
Breakfast experiences at the hotel include a variety of delicious options with a beautiful location and ambiance, despite occasional complaints about slow service and high costs. Dinner offerings are also noteworthy with guests appreciating the diverse culinary options despite some issues with room service delivery and accessibility.
The rooms are celebrated for their luxury, comfort and modern design. Newly renovated and spacious, they come well-equipped with advanced technology and are maintained with high cleanliness standards. The bathrooms are particularly appreciated for their modern convenience.
Cleanliness throughout the hotel is excellent with rooms and public areas consistently described as spotless and well-organized. The hotel staff receives significant praise for their friendliness, professionalism and exceptional service with key staff members being highlighted for their helpfulness.
While the wifi service receives mixed reviews with some guests finding it strong and reliable and others experiencing slow speeds or connectivity issues, the overall assessment leans positive. The spa and wellness facilities offer a lovely and creative space, although some guests feel the spa could use some updates. The pools also receive mixed feedback with specific areas identified for improvement in terms of accessibility and modernization.
Valet parking is generally efficient, though self-parking can present challenges. The beds are often described as comfortable but receive mixed reviews regarding cleanliness and specific issues.
Overall, Mandarin Oriental Al Faisaliah stands out as a luxurious destination with high-end service and facilities. It's particularly well-regarded for business travel due to its excellent business services and amenities. Despite minor areas for improvement, the hotel's superior standards and attention to detail make it a distinguished choice for travelers in Riyadh.
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Breakfast experiences at the hotel include a variety of delicious options with a beautiful location and ambiance, despite occasional complaints about slow service and high costs. Dinner offerings are also noteworthy with guests appreciating the diverse culinary options despite some issues with room service delivery and accessibility.
The rooms are celebrated for their luxury, comfort and modern design. Newly renovated and spacious, they come well-equipped with advanced technology and are maintained with high cleanliness standards. The bathrooms are particularly appreciated for their modern convenience.
Cleanliness throughout the hotel is excellent with rooms and public areas consistently described as spotless and well-organized. The hotel staff receives significant praise for their friendliness, professionalism and exceptional service with key staff members being highlighted for their helpfulness.
While the wifi service receives mixed reviews with some guests finding it strong and reliable and others experiencing slow speeds or connectivity issues, the overall assessment leans positive. The spa and wellness facilities offer a lovely and creative space, although some guests feel the spa could use some updates. The pools also receive mixed feedback with specific areas identified for improvement in terms of accessibility and modernization.
Valet parking is generally efficient, though self-parking can present challenges. The beds are often described as comfortable but receive mixed reviews regarding cleanliness and specific issues.
Overall, Mandarin Oriental Al Faisaliah stands out as a luxurious destination with high-end service and facilities. It's particularly well-regarded for business travel due to its excellent business services and amenities. Despite minor areas for improvement, the hotel's superior standards and attention to detail make it a distinguished choice for travelers in Riyadh.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
About Mandarin Oriental Al Faisaliah, Riyadh
License: 10002523
Guest Reviews
Location
Guests applaud the hotel's excellent positioning on King Fahd Road, which provides easy connectivity and centrality to Riyadh’s vibrant downtown. Despite being in a lively area, the location also maintains aspects of tranquility, providing a comfortable retreat amidst the bustling cityscape. The immediate vicinity includes a plethora of international restaurants, cafes and markets, adding to the allure.
With panoramic views overlooking Riyadh, the hotel's proximity to important services and attractions, including being adjacent to a wedding hall and mosque, adds to its comprehensive appeal. While the surroundings can be crowded, reflecting the dynamic nature of the area, this seldom detracts from the overwhelmingly positive guest experiences. Furthermore, security, cleanliness and high service standards contribute to the hotel's prominent stature as a cornerstone of luxury and convenience in Riyadh.
Breakfast
However, there are notable downsides. Service can be incredibly slow and there are concerns about the cost, particularly with the buffet being labeled as very expensive and limited in alternatives. Some reviews indicated that the breakfast quality does not entirely meet 5-star standards with specific mentions of its lackluster aspects. Additionally, a few guests mentioned high prices not matching the expected quality and others expressed disappointment over options being repetitive and the food sometimes arriving old. Despite these issues, many guests really enjoyed the breakfast, highlighting the positive aspects of their overall stay.
Dinner
However, not all feedback was glowing. Some guests were dissatisfied with the room service, citing issues with staleness and cold temperatures upon delivery. Additionally, accessing rooms on the second floor through the Mamo Restaurant was found to be inconvenient. Despite these concerns, numerous guests appreciated the diverse culinary options, ultimately recommending the dining experience at this luxury hotel.
Rooms
The facilities within the rooms are of a high standard and services like room service and amenities often receive positive comments, although some guests noted that room service can be slow at times. The bathrooms are particularly modern and convenient, contributing to the overall high-quality experience.
Despite some minor issues such as the room size being cramped or the occasional smell of smoke, the majority of feedback underscores the spacious, comfortable and beautifully designed rooms. Some rooms offer beautiful views and elegant details that enhance the guest experience.
Concerns were noted about the furniture in some suites being outdated and occasional sound insulation issues, yet the general consensus is that the rooms provide a sophisticated ambiance that impresses guests. The location of the hotel is also appreciated for its convenience.
Overall, the rooms at Mandarin Oriental Al Faisaliah offer a blend of comfort, luxury and modern amenities, making for a commendable stay.
Beds
Cleanliness
The decor and property were also lauded for their cleanliness and distinctive elegance, contributing to a luxurious and inviting ambiance. Hotel staff were commended for their prompt response and professional attitude towards maintaining cleanliness with some guests specifying the cleanliness of carpets and sofas, as well as the general upkeep of the rooms and public areas.
However, there were occasional mentions of areas needing improvement. A few reviews pointed out issues with air freshening in the corridors, dust on furniture surfaces and unclean carpets or bathroom conditions. Some guests also mentioned that certain rooms did not meet the required cleanliness standard, suggesting that more attention is needed in specific areas. Despite these isolated comments, the overwhelming consensus is that the Mandarin Oriental Al Faisaliah Riyadh provides a clean, comfortable and well-maintained environment for its guests.
Staff
Despite a few instances of unprofessionalism and occasional inappropriate behavior from room service and reception staff, the majority of interactions were positive with staff going out of their way to ensure a pleasant stay. The hotel boasts efficient valet parking, a smooth check-in and check-out process and overall friendly and helpful staff. Guests also appreciate the respectful and polite nature of the employees, as well as their reliability and quick response to issues.
Although there were some criticisms regarding staff experience and behavior, the prevalent sentiment is that the staff's professionalism and kindness contribute significantly to the luxurious experience of staying at Mandarin Oriental Al Faisaliah, Riyadh.
Wi-Fi
However, some reviews highlight issues such as slow internet speeds, unreliable and unresponsive wifi and even instances where the internet did not work at all. The presence of open networking devices in certain areas also raises questions about the network setup. Moreover, the lack of free wifi is seen as a drawback by some guests.
Overall, while many guests found the wifi satisfactory and even excellent, there are notable inconsistencies that might affect the experience for some.
Spa
However, some guests find the spa old and in need of renovation, stating it does not meet the luxury standards of the hotel. There are mentions of disappointing experiences and views that the spa services could be improved. Despite these critiques, the positivity surrounding other aspects of the hotel’s wellness offerings remains notable.
Pool
Parking
5 Star
The service at Mandarin Oriental Al Faisaliah is noted for being among the best in its class with several reviews highlighting the staff's excellence and the hotel's meticulous standards. Everything from the spa to the overall service quality is often deemed worthy of the five-star label.
However, there are criticisms as well. Some guests feel that the breakfast options don't quite reach the expected five-star level and occasional issues with service training and pricing discrepancies have been reported. Despite these concerns, the overall feedback focuses heavily on the positive aspects, making Mandarin Oriental Al Faisaliah a highly regarded luxury destination in Riyadh.
Business
Luxury
The bathrooms are a notable feature, offering both jacuzzi and shower facilities, adding to the overall sense of opulence. The furnishing and equipment, especially in the WC, are modern and convenient, ensuring a seamless experience. Guests are treated to beautiful luxury in every aspect, from the spotlessly clean environment to the elegant decor throughout the premises.
The hotel’s commitment to luxury extends to its complete facilities, ensuring that every need is met within the property. Traditional hospitality paired with modern, luxurious services creates an environment that is both welcoming and opulent. From its new, luxurious setup to the all-encompassing luxury experience, Mandarin Oriental Al Faisaliah promises a stay that exceeds the usual expectations of a five-star hotel.
Yes, Mandarin Oriental Al Faisaliah, Riyadh has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Mandarin Oriental Al Faisaliah, Riyadh.
No, Mandarin Oriental Al Faisaliah, Riyadh doesn't allow dogs.
Yes, parking facilities are available at Mandarin Oriental Al Faisaliah, Riyadh.
Yes, Mandarin Oriental Al Faisaliah, Riyadh has a gym.
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