World > Middle East > Saudi Arabia > Riyadh > Hotels in Riyadh > Riyadh Marriott Hotel

Riyadh Marriott Hotel

Riyadh , King Saud Road, Al Wazarat District (Show on Map)

7.5

Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsThe Riyadh Marriott Hotel garners favorable reviews, particularly for its central and practical location, which affords easy access to key landmarks and essential services in Riyadh. Its prime position, convenient for both business engagements and leisure activities, is widely appreciated, although minor accessibility issues and occasional traffic congestion are noted.

The breakfast experience at the hotel is generally well-regarded with guests praising the wide variety and quality of the offerings at the Mosaic restaurant. However, there are some concerns about the high cost and occasional issues with availability and hygiene.

The rooms receive mixed feedback. Positive comments highlight their spaciousness, comfort and cleanliness, often enhanced by complimentary upgrades. Despite these commendations, there are significant criticisms regarding the size of some rooms, outdated decor, maintenance issues and noise disturbances.

Cleanliness throughout the hotel is another mixed area. Guests appreciate the overall tidiness and the clean, inviting lobby and gym. However, some have noted issues with dust and occasional unpleasant smells, particularly in the bathrooms.

The staff at the Riyadh Marriott Hotel are frequently lauded for their friendliness, courtesy and professionalism with specific commendations for various employees. Nonetheless, there are mentions of needed improvements in management and consistency of customer service.

Parking facilities, although offering covered spaces, face criticism for their location some distance from the main entrance and for the inefficiency of the valet service. The main issue seems to be understaffing, leading to delays and occasional misplacements.

Feedback on the beds is varied. While some guests find them comfortable, others report discomfort due to soft or worn mattresses and issues with bed accessories.

In summary, the Riyadh Marriott Hotel is well-positioned and offers commendable breakfast and staff services, though there are areas needing improvement, particularly regarding room maintenance, parking efficiency and bed comfort. Despite these mixed reviews, the hotel remains a favored choice for many visitors due to its central location and generally positive service quality.
Show more

Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Guest Room, 1 King This air-conditioned room offers a flat-screen TV, ironing board and an in-room safe. Facilities include a minibar, an electric kettle and a desk. Bathroom amenities include shower and bathtub, hair dryer and bidet.

Executive Room, Executive lounge access, Guest room, 1 King Featuring an Executive lounge access, this air-conditioned room offers a flat-screen TV, ironing board and an in-room safe. Facilities include a minibar, an electric kettle and a desk. Bathroom amenities include shower and bathtub, hair dryer and bidet.

Junior Suite Featuring an executive lounge access, this spacious, air-conditioned suite offers a living room with sofa, a flat-screen TV and a safety deposit box.Facilities include a desk, ironing board and an electric kettle. Bathroom amenities include shower and bathtub, hair dryer and bidet.

Business Suite, Executive lounge access, 1 Bedroom Suite Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The spacious suite provides air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with cable channels. The unit offers 1 bed.

Guest room, 2 Twin/Single Bed(s) Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a seating area. The unit offers 2 beds.

Guest room, 1 Queen The double room offers air conditioning and a wardrobe. The unit has 2 beds.

About Riyadh Marriott Hotel

License: 10001219

Guest Reviews

7.5

Good

Location

The Riyadh Marriott Hotel enjoys a prime location that is highly appreciated by its guests. Positioned centrally in Riyadh, it provides easy access to most points of interest, making it an excellent choice for both business and leisure travelers. Those with work related to financial services find its location particularly perfect. Guests also find it convenient due to its proximity to important landmarks such as the airport, King Fahd Medical City and various central workplaces.

While the hotel is situated in a busy district, which can sometimes make entering and exiting a bit challenging, the overall location is deemed to be very accessible and practical. The area around the hotel is bustling, yet it offers a wonderful atmosphere. The proximity to essential services and business events adds to its appeal for many visitors.

Overall, the central positioning of the Riyadh Marriott Hotel makes it a favored spot for those looking to explore the city or attend business engagements, despite the occasional traffic congestion and minor accessibility issues during peak hours.

Breakfast

The breakfast experience at the Riyadh Marriott Hotel is largely praised for its wide variety and good selection. Guests frequently commend the buffet for offering a full and varied assortment of options that cater to most preferences. Many highlight enjoying their meals at the Mosaic restaurant and describe the breakfast as very good and excellent. The hotel breakfast receives positive remarks for both its quality and the ample choices available.

However, there are notable concerns regarding the cost with several mentioning that the breakfast is very expensive. A few guests experienced dissatisfaction with the absence of a breakfast buffet despite having paid for it and some pointed out limited breakfast options. Isolated incidents of discomfort and hygiene issues also surfaced, which affected the overall breakfast experience for some guests. Despite these occasional drawbacks, the breakfast at the Riyadh Marriott Hotel is generally well-regarded.

Rooms

The rooms at the Riyadh Marriott Hotel offer a mixed experience. Guests frequently praise the rooms for being large, spacious and clean with upgrades often provided at no extra cost. Several reviews highlight the comfort and tidiness of the rooms, alongside luxurious and well-equipped bathrooms. Many guests find the rooms extremely clean with comfortable beds.

However, there are numerous complaints about the small size of many rooms, outdated decor and old furniture. Issues with room cleanliness, including dusty surfaces and problems with maintenance, such as broken toilet locks and malfunctions, have been reported. Noise from adjacent rooms and street traffic can be disturbing due to poor sound isolation and the lack of windows or proper ventilation in some rooms creates a dark and unpleasant atmosphere.

Some guests also encountered delays during check-in with rooms not being ready on time and there were issues with overbooking. Additionally, there are criticisms about the overall room cleanliness, indicating that not all rooms meet the expected standards.

Overall, while there are positive aspects to the rooms, there are significant areas for improvement, especially regarding maintenance, cleanliness and room size.

Beds

The beds at Riyadh Marriott Hotel have received mixed feedback from guests. While some guests found the beds to be comfortable and appreciated their size, others experienced discomfort due to soft or worn mattresses. Several reviews noted issues with bed accessories and cleanliness of the bed covers. The arrangement of the beds also drew criticism for not being conducive to a good night's sleep. Despite these concerns, there were positive mentions of comfortable beds, suggesting that experiences can vary.

Cleanliness

The Riyadh Marriott Hotel has received mixed reviews regarding its cleanliness. Guests generally appreciated the cleanliness of the rooms, noting that they were often tidy and well-maintained. Many highlighted the hotel's tranquil and comfortable atmosphere, further enhanced by polite and helpful staff. The lobby, in particular, was frequently mentioned as being clean and inviting and the gym facilities were praised for their upkeep.

However, some aspects of the hotel's cleanliness did not meet guests' expectations, particularly in the bathrooms. A few guests pointed out the presence of dust on surfaces and room curtains and occasional smells in the rooms and bathrooms that detracted from their overall experience. There were also remarks about the need for renovation in certain areas with the cleanliness not always corresponding to the hotel’s 5-star status. Despite these issues, the hotel's grandeur and quality services remain commendable.

Staff

The staff at the Riyadh Marriott Hotel receive significant praise from guests, consistently described as friendly, courteous and professional. Frequent commendations highlight individuals like Mr. Fahad and Mr. Walid from the reception, Mr. Eid Al-Qahtani and Mr. Abdullah for their responsive and cooperative service. Numerous reviews emphasize the friendliness and helpfulness of the employees with particular mentions of smiling faces and polite manners being a common theme.

Despite the majority of positive feedback, a few reviews mention areas needing improvement, such as better management and more consistent customer service. Instances of unprofessional behavior, particularly regarding the hotel's parking situation and the availability of managers, were noted. Nonetheless, the overall impression remains highly favorable towards the staff with special acknowledgments given to various employees for exceptional service and professionalism. The emphasis on remarkable hospitality and courteous behavior leaves a lasting positive impression of the hotel’s service quality.

Parking

Riyadh Marriott Hotel offers covered parking spaces, ensuring that vehicles are shielded from the elements. However, reviews point out that the parking facilities are somewhat limited and located at a distance from the main hotel entrance, requiring a walk of about 200 meters, sometimes under the sun. The hotel does provide a friendly car pick-up and drop-off service, but many guests note that this valet service can be slow with occasional delays in retrieving vehicles and, in some instances, misplacement of car keys. The primary cause of these delays appears to be an understaffed valet service, often operated by a single employee. Overall, while the parking provides essential coverage and security, the convenience factor, especially regarding valet efficiency and the distance to parking spots, remains an area for improvement.

Yes, Riyadh Marriott Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Riyadh Marriott Hotel.

No, Riyadh Marriott Hotel doesn't allow dogs.

Yes, parking facilities are available at Riyadh Marriott Hotel.

Yes, Riyadh Marriott Hotel has a gym.

Location Show Map

More Options