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Summary of reviewsThe Eccleston Hotel, part of the BW Signature Collection, is widely praised by guests for several standout features that contribute to a highly enjoyable stay. Conveniently located within walking distance of the town center and well-connected to local bus routes, the hotel is ideal for exploring the area, including easy access to Liverpool. Ample parking and a quiet atmosphere, despite street proximity, add to its appeal. Highlights of the stay include excellent food quality, friendly and accommodating staff and comfortable, well-furnished rooms, making this hotel a frequent choice for returning visitors.
Breakfast at the hotel is highly regarded with guests appreciating the delightful variety and quality. The English breakfast receives frequent accolades, notably for dishes like eggs benedict and black pudding. The well-prepared, delicious and well-presented meals with generous portions served until late morning, make for a relaxed start to the day. The positive atmosphere and friendly staff further enhance the breakfast experience.
Dinner experiences at the hotel are also positively reviewed. Guests commend the high-quality food, varied menu and pleasant dining atmosphere. The staff's excellent service and the enjoyable pub downstairs contribute to making dinner a satisfying part of the stay. Despite a few mentions of inconsistency in dish quality, most guests have a consistently positive dining experience.
Rooms at The Eccleston Hotel impress with their spaciousness, cleanliness and modern decor. They are often described as huge, luxurious and comfortable, featuring well-furnished and beautifully decorated interiors. Guests frequently highlight the comfort of the beds and the spotless cleanliness of the rooms. While minor issues were occasionally noted, such as overly warm rooms or the need for deeper cleaning, the overall sentiment is overwhelmingly positive.
Cleanliness is a strong point for the hotel with guests commonly appreciating the clean, spacious and well-maintained rooms and public areas. Friendly and helpful staff further elevate the guest experience, contributing to the hotel's welcoming atmosphere. Isolated issues, such as odd smells or malfunctioning showers, were rarely mentioned and do not detract significantly from the hotel's overall high standards.
The staff at The Eccleston Hotel are consistently commended for their friendliness, helpfulness and professionalism. Special mentions of staff members going the extra mile are common and despite occasional short-staffing, the team efficiently ensures a memorable stay for guests. This commitment to excellent service is evident across the reception, bar and restaurant areas.
The hotel's Wi-Fi generally meets guests' needs with good connectivity in public areas and ample parking available. However, some guests experienced weak signals and dropouts in their rooms. Parking facilities receive positive feedback for the convenience and availability of free on-site spaces, adding to the hotel's attractiveness.
Lastly, the beds at The Eccleston Hotel are frequently highlighted for their comfort and size, contributing to guests' restful and comfortable sleep experiences. Beautiful room decor and delicious breakfasts complement the overall comfort and satisfaction during the stay.
Summarily, The Eccleston Hotel offers an excellent blend of strategic location, superb food, friendly staff, comfortable rooms and convenient features, making it a highly regarded choice for travelers. Show more
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Categories
Boutique-style Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Small Hotel
4-Star Hotel
Room Types
Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a shower. This double room features a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit offers 1 bed.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. This double room features a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit offers 1 bed.
Superior King SuiteThe suite has 1 bedroom and 1 bathroom with a shower and free toiletries. This suite features a tea and coffee maker, a carpeted floor and a flat-screen TV with streaming services. The unit has 1 bed.
Family Room with sofa bedFeaturing free toiletries, this family room includes a private bathroom with a shower. A sofa, a flat-screen TV, a tea and coffee maker and a carpeted floor are available in this family room. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
The Eccleston Hotel, part of the BW Signature Collection, consistently receives praise for its excellent location. Many guests appreciate that it's within walking distance to the town center, making it convenient for exploring the area. The hotel's proximity to local bus routes provides easy access to nearby attractions, including Liverpool. Visitors also commend the ample parking available and the quietness of the rooms, despite being close to the street.
The overall consensus highlights not only the strategic position of the hotel but also the good quality of the food, the friendly and accommodating staff and the comfortable, well-furnished rooms. These aspects contribute to a thoroughly enjoyable stay with many guests expressing their intention to return. The location is particularly ideal for those visiting family or local attractions and some visitors were even pleasantly surprised with room upgrades. Despite being a bit distant for some guests preferring central accommodations, the benefits of this location — including the seamless access to public transportation — outweigh this minor inconvenience. For travelers looking to explore the area, the Eccleston Hotel offers a viable and highly regarded option.
Breakfast
At The Eccleston Hotel, BW Signature Collection, breakfast consistently earns high praise from guests. Many highlight the delightful variety and quality, noting that breakfast is always amazing with fresh and plentiful options. The English breakfast is particularly celebrated, often described as one of the best with dishes like eggs benedict and black pudding receiving specific mentions for their tastiness.
Guests appreciate the well-prepared and perfectly cooked meals, often commenting that the breakfast is both delicious and well-presented. The leisurely and generous portions are also a hit with breakfast service running conveniently until 11 a.m. or even noon, ideal for a relaxed start to the day.
The atmosphere during breakfast is noted as pleasant with friendly and brilliant staff contributing to the positive experience. Some reviews mention the consistency and variety with plenty of choices available to suit different tastes, from traditional cooked dishes to lighter options like yoghurt, granola and blueberries.
While the majority of feedback is glowing, there are a few mentions of inconsistencies and less satisfying experiences, such as scrambled eggs on toast or smashed avocado not meeting expectations and a peculiar presentation of butter. However, these instances are the exception rather than the rule.
Overall, breakfast at The Eccleston Hotel is described as excellent and one of the best hotel breakfast experiences, making it a standout feature for visitors.
Dinner
The dinner experience at The Eccleston Hotel, BW Signature Collection, has garnered mostly positive reviews from guests. The food is frequently described as lovely, amazing and of high quality with many diners appreciating the varied and plentiful menu. The restaurant's atmosphere and friendly, welcoming staff have also been highlighted as significant positive aspects, contributing to a satisfying dining experience. Guests often noted the excellent service accompanying their evening meals and the pub downstairs seems to offer equally delightful fare. Despite a few mentions of bland or subpar dishes and some variability in quality, the predominant sentiment leans towards a consistently enjoyable and top-class dining experience. As such, The Eccleston Hotel seems to be a favorable choice for both dinner and breakfast, making it a reliable option for those valuing good food and warm hospitality.
Rooms
The rooms at The Eccleston Hotel, BW Signature Collection, consistently impress guests with their spaciousness, cleanliness and modern decor. Many of the rooms are described as huge, offering ample space for relaxation with beds that are noted for their comfort. The rooms are well-furnished, beautifully decorated and provide a luxurious feel that aligns with what is shown in online photos. Guests appreciate the lovely interiors and tasteful, modern designs.
The comfort of the beds and the cleanliness of the rooms are frequently highlighted with several guests noting that their rooms were spotlessly clean and very comfortable. The hotel's suites and family rooms are particularly praised for their size and excellent appointment with furnishings that add a touch of luxury.
While most reviews are overwhelmingly positive, a few guests did encounter minor issues, such as rooms being too warm due to permanent towel radiators or a need for deeper cleaning in some instances. Despite these occasional drawbacks, the overall sentiment is that the rooms provide a superb stay, combining comfort, style and space with staff that are very friendly and welcoming.
Beds
The beds at The Eccleston Hotel, BW Signature Collection, receive high praise from guests with many highlighting their comfort and size. Descriptions often include terms like comfortable mattress, lovely huge comfortable bed and super comfortable bed. Several guests specifically mentioned the beds being incredibly comfy and providing an excellent night's sleep. Some rooms feature impressive super king-size beds, contributing to the overall comfort and luxury. Though one guest found the bed a little too firm for their liking, their partner deemed it fine, showcasing the subjective nature of mattress firmness preferences. Overall, the consistent feedback emphasizes that the beds are a standout feature, ensuring guests enjoy a restful and comfortable stay. Additionally, rooms are noted for being very good, clean, well-decorated and complemented by a delicious breakfast.
Cleanliness
Nestled in a tranquil setting, The Eccleston Hotel; BW Signature Collection is praised for its exceptional cleanliness and modern design. Guests commonly highlight the clean, spacious and well-presented rooms, which are often described as luxurious and comfortable. The facilities also receive high marks for cleanliness and tidiness with the hotel’s decor frequently noted as beautiful and modern.
The public areas of the hotel maintain the same high standards, contributing to an overall welcoming atmosphere. Reviewers particularly appreciate the friendly and helpful staff, whose warm and chatty demeanor enhances the guest experience. The hotel's food offerings also receive commendations, adding to the positive sentiments.
While most experiences reflect superior cleanliness and well-maintained accommodations, a few isolated issues such as fusty smells and malfunctioning showers were mentioned, indicating room for minor improvements. Despite these occasional drawbacks, the hotel’s commitment to cleanliness stands out, earning frequent top marks from guests.
Staff
The Eccleston Hotel, BW Signature Collection boasts a dedicated and commendable staff that significantly enhances the guest experience. Reviews highlight the super friendly and helpful nature of the team with special mentions of staff members going the extra mile to ensure a memorable stay. Breakfast times are particularly noted for the attentiveness of Susan and Jess.
Despite being short-staffed at times, employees like Jake, possibly the assistant manager, exert maximum effort to assist guests efficiently. The entire staff consistently receives praise for being welcoming, chatty and responsive, creating a warm and inviting atmosphere. The positive interactions extend from the reception to the bar and restaurant areas, underpinning the hotel’s commitment to excellent service.
Guests frequently describe the staff as delightful, polite and professional with a notable impact on turning potentially unfavorable situations into pleasant experiences. The team’s friendliness is complemented by their efficiency, contributing to the overall high standards in cleanliness and service.
Furthermore, the quality of food at the hotel and the varied menu receives high marks and the staff's ability to handle these areas seamlessly adds to the overall positive guest sentiment.
In summary, The Eccleston Hotel's staff stand out for their friendliness, helpfulness and professionalism, making the hotel a choice destination for travelers seeking outstanding service paired with comfort.
Wi-Fi
The Eccleston Hotel, BW Signature Collection, generally provides a satisfactory Wi-Fi experience for its guests. The majority of feedback indicates that the Wi-Fi is good with some describing it as fast. Guests highlight that the Wi-Fi works well in public areas and there are ample parking spaces available. However, there are inconsistencies when it comes to in-room Wi-Fi, as some guests experienced weak signals and dropouts. Overall, the Wi-Fi service at the hotel meets basic needs but could benefit from more reliable connectivity in the guest rooms.
Parking
The Eccleston Hotel offers ample parking facilities that have left many guests satisfied. The presence of lots of free on-site parking spaces is highlighted as a particularly convenient feature, allowing for easy access and the ability to securely leave belongings in the car. Despite mentions of a small car park, the overall sentiment points to a good, hassle-free parking experience. Private parking availability further enhances the convenience for travelers, making it an attractive feature of the hotel.
No, The Eccleston Hotel; BW Signature Collection doesn't have any pool.
No, a spa isn't available at The Eccleston Hotel; BW Signature Collection.
No, The Eccleston Hotel; BW Signature Collection doesn't allow dogs.
Yes, parking facilities are available at The Eccleston Hotel; BW Signature Collection.
No, The Eccleston Hotel; BW Signature Collection doesn't have a gym.