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Summary of reviewsHôtel & Spa Madison Saint Jean de Luz receives overwhelmingly positive reviews, highlighted by its exceptional location and high-quality services. Nestled in the heart of the city, the hotel is within walking distance to the beach, shopping streets, restaurants and key attractions, offering both convenience and tranquility. Its prime placement is appreciated by guests who enjoy the proximity to lively streets while also valuing the quiet environment.
The breakfast experience is praised for its quality, variety and value for money, featuring a well-stocked buffet, continental options and local specialties like fresh bread and pastries. Despite minor criticisms regarding cost and variety, the overall sentiment is that the breakfast is excellent and contributes to a relaxing start to the day.
Dining options receive mixed reviews with the evening meal and bar snacks garnering some praise, although the restaurant's menu was seen as lacking by some and the use of frozen products was criticized. However, the delicious aperitif boards and cheese and charcuterie offerings were well-received.
The rooms are noted for their tasteful decor, cleanliness and comfort. While some rooms are small, they are efficiently designed with modern amenities and quality bedding. The hotel's top-floor suite stands out for offering a spacious and luxurious experience, making it a comfortable choice despite minor issues like limited storage.
Guests consistently commend the hotel's cleanliness, highlighting the neatness of rooms and common areas, as well as the spa's pristine condition. The attentive and professional staff further enhance the guest experience with their welcoming demeanor and responsiveness, significantly contributing to the overall appeal of the hotel.
The spa at Hôtel & Spa Madison Saint Jean de Luz is a standout feature, praised for its modern decor, well-maintained facilities and relaxing amenities like the luxurious pool, sauna and whirlpool. Guests appreciate the serene environment and unlimited access, making it a haven for relaxation and wellness.
The indoor swimming pool and wellness facilities receive high praise, described as very clean and superb, creating a space of pure bliss for guests. The hotel's proximity to the beach is another notable highlight, making it a perfect choice for those wishing to enjoy the seaside effortlessly.
Families find the hotel exceptionally accommodating with family-friendly services, a child playroom, baby amenities and soundproof rooms. The staff's helpfulness and the overall cleanliness further enhance its appeal as a family destination.
Lastly, the hotel receives consistent accolades for its comfortable beds and bedding, which significantly contribute to a restful stay. Despite minor criticisms regarding firmness, the general consensus is that the hotel excels in providing luxurious and cozy accommodations.
In conclusion, Hôtel & Spa Madison Saint Jean de Luz stands out for its impressive location, quality services, exceptional staff and relaxing spa amenities, making it a highly recommended choice for travelers seeking comfort, convenience and a touch of luxury. Show more
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Categories
Luxury Hotel
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit offers 1 bed.
Superior Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 1 bed.
Prestige Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as mountain views. The unit offers 1 bed.
Family SuiteThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 2 beds.
Deluxe RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 1 bed.
Apartment with BalconyThis spacious apartment is comprised of 1 living room, 2 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 3 beds.
Two-Bedroom ApartmentThis spacious apartment comprises 1 living room, 2 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, soundproof walls, a tea and coffee maker as well as city views. The unit offers 3 beds.
Apartment - Split LevelThis spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit offers 3 beds.
Guest Reviews
8.6
Very Good
Location
Hôtel & Spa Madison Saint Jean de Luz boasts an exceptional location that seems to garner rave reviews from guests. Nestled in the heart of the city, the hotel is within close proximity to the beach, shopping streets, restaurants and other key attractions. The central placement allows guests to explore Saint Jean de Luz with ease, whether by strolling through the pedestrian-friendly town center or taking a quick walk to the expansive beach nearby.
The hotel’s spot is described as ideal, impeccable and perfect, offering both convenience and tranquility. Many guests have highlighted the hotel's accessibility to the train station, adding to the convenience for travelers. The combination of being quiet yet close to lively streets and amenities is particularly appreciated.
With an array of positive feedback on its location, including descriptions as "top location" and "great location," it's clear that this hotel provides an excellent base for exploring the beautiful surroundings of Saint Jean de Luz. This prime positioning is complemented by modern and comfortable facilities, making it an attractive choice for visitors seeking the best of both convenience and comfort.
Breakfast
The breakfast experience at Hôtel & Spa Madison Saint Jean de Luz is generally well-received and praised for its quality, variety and value for money. Guests consistently mention the availability of multiple breakfast options, including a well-stocked buffet, continental breakfast and a reasonably priced 'formula' breakfast. The breakfast buffet is noted for being complete, hearty and featuring quality products like fresh bread, pastries and a unique soft-boiled egg machine.
Many guests commend the breakfast for being delicious, generous and meeting their expectations with particular appreciation for fresh fruit juice and local specialties. Several reviewers highlight the pleasant ambiance of the breakfast room and the option to enjoy breakfast on the terrace or in the room, adding to a relaxing start to the day.
However, a few guests found the buffet monotonous and expensive, suggesting that the continental breakfast might offer better value. Despite some minor criticisms, the overall sentiment is positive with many describing the breakfast as perfect and excellent. The friendly staff and the ideal location of the hotel further enhance the dining experience, making it a noteworthy part of staying at this establishment.
Dinner
Dinner options at Hôtel & Spa Madison Saint Jean de Luz elicited mixed reviews from guests. On the one hand, guests praised the evening meal as excellent and highlighted the must-try evening aperitif board. Moreover, the receptionist's offer of delicious cheese and charcuterie boards was especially appreciated when dining elsewhere in the city center proved difficult. The bar and bar snacks also received positive mentions, demonstrating the hotel's capability to provide good casual dining experiences.
On the other hand, some guests found the restaurant menu lacking, particularly for business travelers and noted that the food, often made with frozen products, came at an excessive price. The basic room service menu did not impress and the limited evening menu prompted some guests to seek dining options outside the hotel. Additionally, the unavailability of the restaurant at certain times was a downside according to some visitors. While the restaurant staff were not always seen as friendly, the overall dining options had enough highlights to make an evening meal at the hotel enjoyable for some guests.
Rooms
Hôtel & Spa Madison Saint Jean de Luz offers rooms that are tastefully decorated and furnished to a high standard, ensuring comfort and elegance. The rooms are generally praised for their cleanliness and cozy ambiance, providing a pleasant and quiet environment for guests. Although many rooms are reportedly small, they are well-appointed and efficient in design with some featuring lovely balconies that offer additional charm.
Guests appreciate the in-room amenities and the quality of the bedding, which contribute to a comfortable and restful stay. While the smaller rooms might lack some storage space and amenities, they still maintain a high level of cleanliness and functionality. The hotel's top-floor suite stands out for offering a more spacious and luxurious experience.
The modern and contemporary design of the rooms aligns well with the overall aesthetic of the hotel and elements like the excellent bedding and effective soundproofing further enhance the guest experience. Some rooms do face issues such as light penetration in the mornings or limited space in the bathrooms, but these are quickly addressed by the attentive hotel staff.
Overall, Hôtel & Spa Madison Saint Jean de Luz provides a warm, well-decorated and comfortable setting for guests, alongside the added benefit of a magnificent spa. The central location and modern amenities make it a strong choice for travelers seeking both convenience and relaxation.
Beds
Hotel & Spa Madison Saint Jean de Luz consistently receives high praise for its exceptional bedding and comfortable rooms. The hotel's guests frequently highlight the comfort of the beds, referring to them as super comfortable, ultra comfortable and incredibly comfortable. Phrases like "top-notch bedding" and "top of the top bed" are commonly used, indicating the high quality of the sleep experience.
Many guests appreciate the impeccable cleanliness of the rooms, which adds to the comfort and coziness of the stay. The spaciousness and setting of the rooms are also positively mentioned, contributing to a relaxing and pleasant environment. With words like "perfect," "excellent," and "magnificent" being used to describe the bedding, it's clear that this hotel places a significant emphasis on ensuring a restful night's sleep.
While one guest noted that the mattress was a bit firm, the overwhelming sentiment is one of satisfaction with the bedding, suggesting that the hotel has successfully created an atmosphere of luxury and comfort. The combination of exceptionally comfortable beds, a welcoming room setup and meticulous attention to cleanliness makes Hotel & Spa Madison Saint Jean de Luz a standout choice for travelers seeking restful accommodations.
Cleanliness
The 'Hôtel & Spa Madison Saint Jean de Luz' consistently garners praise for its impeccable cleanliness and comfort. Guests frequently highlight the cleanliness of both the hotel and individual rooms, often describing them as neat, tidy and very clean. The hotel's spa area also earns high marks for its cleanliness. Common areas are meticulously maintained and many visitors find the overall environment to be organized and pleasant. Positive comments emphasize that everything from the rooms to the common spaces is kept in pristine condition. While there are occasional mentions of minor issues such as superficial cleaning or cleaning delays, the general consensus rates the hotel very highly in terms of hygiene, contributing to a comfortable and pleasant stay.
Staff
Hôtel & Spa Madison Saint Jean de Luz garners high praise for its exceptional staff. Guests frequently comment on the welcoming and friendly demeanor of the team, citing their professionalism and attentiveness. Whether it's the front desk, receptionists like Julien or the housekeeping team, everyone seems dedicated to providing a warm and inviting atmosphere.
Visitors appreciate the staff's helpfulness and responsiveness to any requests, making their stays more pleasant and comfortable. The reception staff, in particular, receive accolades for their involvement, empathy and the charming welcome extended to all guests. Words like qualified, empathetic and attentive frequently appear in descriptions, underlining the high level of service provided.
Moreover, the repeated mention of a warm welcome and cheerful service suggests a consistency in hospitality that elevates the overall guest experience. Whether it’s the seamless reception, the kindness or the professional demeanor exhibited by all team members, the staff at Hôtel & Spa Madison Saint Jean de Luz significantly enhance the appeal and enjoyment of this charming destination.
Spa
Nestled between the sea and the town, Hôtel & Spa Madison Saint Jean de Luz offers a truly magnificent spa experience. Guests laud the spa for its modern, stylish decor and well-maintained facilities. Many highlight the spa area’s exceptional cleanliness and beautiful design, noting the luxurious pool and well-appointed sauna. The pool with a counter-current feature and the relaxing whirlpool are frequently praised for their excellent relaxation services.
Visitors find the spa incredibly pleasant and agree it provides a serene environment with many appreciating the soundproofed and quiet spa area. The indoor pool and sauna stand out as particular favorites, along with the varied wellness treatments and massages offered. The spa's accessibility is also a plus with unlimited access included in the room price and hours extending until 9 PM.
Families note that the spa is accommodating to children, adding to its appeal. Additionally, the fitness area and provision of amenities like bathrobes and slippers further enhance the overall comfort and experience. The location and setting of the spa contribute to the magic of the place, making it a perfect haven for relaxation and wellness.
An aperitif board in the evening and a quality breakfast with good products complement the delightful stay, making the Hôtel & Spa Madison Saint Jean de Luz a sanctuary of bliss and pleasure.
Pool
The pool and wellness facilities at Hôtel & Spa Madison Saint Jean de Luz consistently receive high praise from guests. The indoor swimming pool is a highlight, described as very clean and superb, offering a heated environment perfect for a relaxing swim. The pool area is well-maintained, featuring a treadmill for those who like to combine swimming with a bit of exercise. The spa enhances the relaxation experience with a jacuzzi featuring two settings and a sauna equipped with fine cold-water showers. Guests appreciate the free access to the pool and spa areas, which are often described as magnificent and magical. The combination of the pool, jacuzzi and sauna creates a space of pure bliss, ideal for unwinding and escaping from daily stresses. Whether enjoying a morning swim or a late evening soak, the wellness facilities contribute significantly to a rejuvenating stay.
Beach
Hôtel & Spa Madison Saint Jean de Luz boasts an exceptional location with guests frequently highlighting its close proximity to the beach. Just steps away from the shoreline, the convenience offered for accessing the beach and downtown streets on foot is a recurring point of praise. Many reviews mention the ease of reaching both the beach and shopping areas, as well as the accessibility of the train station. The hotel's strategic placement near the beach makes it an attractive choice for guests looking to enjoy the seaside effortlessly. The location is repeatedly described as very well-located and ideal for those wishing to stay by the sea. Reviews reflect a strong preference for the hotel with guests expressing intentions to return due to its advantageous setting near the beaches.
Family
Hôtel & Spa Madison Saint Jean de Luz is recognized as an exceptional choice for families, offering a range of services that cater particularly well to young guests. Located just steps from downtown, its position is both accessible and convenient. The hotel is lauded for its family-friendly atmosphere and quality services, making it an excellent establishment for a family break.
Parents appreciate the hotel's child playroom as well as baby-friendly amenities, including specialized baby equipment and responsive staff who are helpful with any issues. The soundproof rooms contribute to a restful environment, ensuring that even families with energetic children can relax undisturbed. Complimentary breakfast in the room is a thoughtful touch that adds to the overall value for money.
Cleanliness and a caring, friendly staff further enhance the appeal, while children visibly enjoy their time, highlighted by mentions of kids having a blast in the pool. Although children’s exuberance can sometimes impact the spa experience for others, the balance of services tailored for younger guests makes it a standout family destination.
4 Star
Hôtel & Spa Madison Saint Jean de Luz has garnered mixed reviews regarding its four-star rating, facilities and services. Many guests appreciate the beautiful spa and rooms that align with the expectations of a four-star property. The hotel offers amenities such as air-conditioned rooms and television, maintaining an overall clean and pleasant environment. The services provided are described as good with guests recommending the hotel, particularly if prices are favorable.
However, numerous reviews indicate that the hotel falls short of consistent four-star standards. Some pointed out that the value of the rooms and the overall service did not match the anticipated quality, citing issues such as limited storage, small rooms and showers and non-air-conditioned dining areas. Instances of uncompetitive pricing, a mismatch in service levels and the four-star rating are noted. Despite the positive aspects, several guests felt that the hotel does not fully live up to the four-star level it advertises.
Business
Hôtel & Spa Madison Saint Jean de Luz offers a range of facilities and services well-suited for business travelers. The hotel's central location makes it easily accessible and ideal for business meetings. Guests have praised the excellent restaurant, noting its pleasant atmosphere and superb decoration, making it a great place to dine whether for leisure or business discussions. The hotel also provides good teleworking facilities and reliable WiFi, ensuring that staying connected is never an issue. The availability of a gym and spa adds an extra touch of convenience for those wanting to relax after a busy day. Overall, the hotel is noted for being business-friendly, providing very good value for money and is considered an excellent choice for a business trip.
Accessible
Hôtel & Spa Madison Saint Jean de Luz receives commendations for its accessibility, especially to the spa, making it a welcoming retreat for guests with disabilities. The hotel's central and accessible location ensures that everything is within easy reach. Its well-structured layout caters effectively to travelers, offering small but comfortable rooms and functional bathrooms. While there are some challenges, particularly with stairs and pool access posing difficulties for those with mobility issues, the overall comfort and convenience of the hotel make it a favorable choice. The underground car park provides additional convenience, though it might not accommodate larger vehicles. Some limitations are noted in room service.
Heated Pool
The Hôtel & Spa Madison Saint Jean de Luz offers a delightful experience with its heated pool, frequently highlighted by guests for its excellent temperature. This well-maintained facility provides a comfortable swimming environment year-round, enhancing the overall stay. Furthermore, the heated indoor pool area and a small, inviting jacuzzi receive commendations for their quality and appeal. Visitors also appreciate the amazing bedding, contributing to a restful and luxurious visit. The combination of these amenities makes the hotel a standout choice for those seeking relaxation and comfort.
Indoor Pool
The indoor pool at Hôtel & Spa Madison Saint Jean de Luz is frequently highlighted as a significant advantage in guest reviews. This serene, heated pool, found in the basement area alongside a jacuzzi, provides a calm and pleasant retreat. Guests also appreciate the additional amenities such as sensory showers and a sauna with shower, complementing the overall spa experience. The cleanliness of the pool is consistently praised, enhancing the relaxing environment of the spa facilities.
Luxury
At Hôtel & Spa Madison Saint Jean de Luz, the interior design exudes an exceptional standard with luxurious decor and welcoming furnishings that elevate the overall experience. Guests consistently highlight the clean and spacious rooms, underscoring the luxury feel and superior comfort provided. The hotel's location receives positive mentions, adding to the convenience and attractiveness of the stay.
Luxury amenities and facilities enhance the indulgent ambiance, contributing to a sense of calm luxury and voluptuousness. The services offered are noted for their luxury, making it a highly recommended choice for travelers seeking value for money.
However, there are remarks about certain areas needing improvement, such as worn-out bathrobes and occasional lapses that detract from the overall luxury, making it appear more akin to a 2/3-star hotel. Despite these minor drawbacks, the elegant hotel seems to impress with its high standards of interior design and luxurious appeal.
Romantic
Hôtel & Spa Madison Saint Jean de Luz is beautifully suited for couples seeking a romantic escape. With its charming ambiance and prime location, it creates a perfect setting for a memorable weekend. The hotel's romantic atmosphere is enhanced by lovely features such as corner balconies, making it ideal for an intimate and serene getaway. Guests can also indulge in the very nice SPA, which adds to the overall experience of relaxation and romance. For those planning a romantic weekend, this hotel promises a delightful stay without disappointment.
Yes, Hôtel & Spa Madison Saint Jean de Luz has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hôtel & Spa Madison Saint Jean de Luz.
Yes, Hôtel & Spa Madison Saint Jean de Luz welcomes dogs.
No, parking facilities aren't available at Hôtel & Spa Madison Saint Jean de Luz.
No, Hôtel & Spa Madison Saint Jean de Luz doesn't have a gym.