The Emily Morgan Hotel - A DoubleTree by Hilton
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Summary of reviewsThe Emily Morgan Hotel - A DoubleTree by Hilton garners high praise from guests for its prime location in the heart of San Antonio. Situated directly across from The Alamo and in close proximity to the Riverwalk, the hotel provides an immersive experience blending historical charm with modern convenience. Guests are pleased with the stunning city views and find it easy to access a plethora of downtown activities, restaurants and shops on foot.
The breakfast experience at the hotel, while generally good, features a varied selection with a well-organized buffet including fresh berries, melons, eggs, bagels and pastries. Most guests appreciate the excellent service and flavorful offerings, although some feel the options are limited and overpriced.
The rooms receive positive feedback for their comfort and spaciousness. Many guests enjoy the vintage aesthetic and beautiful views of downtown San Antonio. However, opinions vary with some noting issues with cleanliness, inconsistent climate control and outdated furnishings.
Cleanliness at the hotel is often commended, especially in public spaces such as the lobby. While many find the rooms clean and comfortable, some guests point out concerns such as dust buildup and lack of thorough cleaning in certain areas.
The staff at The Emily Morgan Hotel is frequently praised for their friendliness and professionalism. Guests highlight the helpfulness of the bellboys and front desk staff with specific commendations for individuals like Caleb and Angelika. Their attentive service significantly enhances the overall guest experience.
The outdoor pool, though small, is enjoyed by some guests, particularly during evening hours. However, there are mixed reviews regarding its maintenance and cleanliness with some areas needing attention.
Parking presents a consistent challenge, as the hotel lacks specific parking facilities and relies on a nearby public lot and valet service. Though convenient, valet parking is quite expensive, adding to the overall stay cost. Some guests recommend negotiating better parking options with nearby garages.
Finally, the beds earn mostly positive remarks for their comfort and the quality of the pillows provided. While many guests report a restful sleep, a few note issues with firmness and lumpy mattresses.
Overall, The Emily Morgan Hotel - A DoubleTree by Hilton offers a historic and charming stay with excellent service and a fantastic location, though it has areas for improvement in cleanliness, breakfast variety and parking affordability.
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The breakfast experience at the hotel, while generally good, features a varied selection with a well-organized buffet including fresh berries, melons, eggs, bagels and pastries. Most guests appreciate the excellent service and flavorful offerings, although some feel the options are limited and overpriced.
The rooms receive positive feedback for their comfort and spaciousness. Many guests enjoy the vintage aesthetic and beautiful views of downtown San Antonio. However, opinions vary with some noting issues with cleanliness, inconsistent climate control and outdated furnishings.
Cleanliness at the hotel is often commended, especially in public spaces such as the lobby. While many find the rooms clean and comfortable, some guests point out concerns such as dust buildup and lack of thorough cleaning in certain areas.
The staff at The Emily Morgan Hotel is frequently praised for their friendliness and professionalism. Guests highlight the helpfulness of the bellboys and front desk staff with specific commendations for individuals like Caleb and Angelika. Their attentive service significantly enhances the overall guest experience.
The outdoor pool, though small, is enjoyed by some guests, particularly during evening hours. However, there are mixed reviews regarding its maintenance and cleanliness with some areas needing attention.
Parking presents a consistent challenge, as the hotel lacks specific parking facilities and relies on a nearby public lot and valet service. Though convenient, valet parking is quite expensive, adding to the overall stay cost. Some guests recommend negotiating better parking options with nearby garages.
Finally, the beds earn mostly positive remarks for their comfort and the quality of the pillows provided. While many guests report a restful sleep, a few note issues with firmness and lumpy mattresses.
Overall, The Emily Morgan Hotel - A DoubleTree by Hilton offers a historic and charming stay with excellent service and a fantastic location, though it has areas for improvement in cleanliness, breakfast variety and parking affordability.
Haunted Hotel
Believers of the paranormal still debate if this hotel is haunted or not. However, people insist on having witnessed paranormal activity like a bathtub filling up on its own and a woman's spirit in the hotel's areas.
The property once was a medical facility with psychiatric ward and a morgue and fans believe this is the reason for the spirits' presence.
The property once was a medical facility with psychiatric ward and a morgue and fans believe this is the reason for the spirits' presence.
Hotel near Golf Courses
Where is the golf course located? Outside the premises. Exact distance: 1.7m (Brackenridge)
Number of holes? 18
Who designed the course? A.W. Tillinghast
Show more...Hotel Taking Steps Towards Sustainability
Certifications:
TripAdvisor GreenLeaders
Hilton LightStay Certified
Hilton Travel with Purpose Certified
What makes your hotel/accommodation eco-friendly?
Written environmental policy statement in place
Use of non-toxic cleaning products
LED lighting throughout the premises
Environmental manager appointed
Employees are trained to follow environmental policies
Toilets flush up to 6 litres per flush
Recycling bins in guest rooms
Organic waste is composted
Most of the ingredients used to prepare meals are locally produced
An energy audit is carried out at least once every five years
Is there anything that you would like to highlight, add or clarify?
Participate in "Clean the World" program recycling gently used soaps.
LightStay by Hilton includes goals to achieve Energy savings yearly.
Sustainable Meetings by Hilton is an intiative to reduce the carbon footprint.
Participate in "Clean the World" program recycling gently used soaps.
LightStay by Hilton includes goals to achieve Energy savings yearly.
Sustainable Meetings by Hilton is an intiative to reduce the carbon footprint.
Answers last updated by The Emily Morgan Hotel - A DoubleTree by Hilton
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families? Between 50% and 90%
Family-Friendly room types:
Connecting rooms (with intermediate door). Number: 33
Please suggest which room type a family with one child should choose and where the child will sleep:
Pull out sofa
Show more...Pull out sofa
Dog Friendly Hotel
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Yes
Yes
Should the dog owner notify you before checking in?
Not necessarily
Show more...Not necessarily
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
Size of the gym: 1200 m2 (12917 ft2)
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Resistance bands - Balance trainers - etc.
Cost for using the gym: Free for guests
Show more...4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Emily Morgan Hotel - A DoubleTree by Hilton benefits from a prime location in the heart of San Antonio, making it an ideal choice for travelers. Guests consistently praise its central and walkable proximity to major attractions such as The Alamo and the Riverwalk. The hotel's situation allows access to a myriad of downtown activities, restaurants, shops and family-friendly spots without the need for transportation. The historic and beautifully furnished ambiance, coupled with modern amenities, adds to its appeal. Guests enjoy stunning city views and find the location both convenient and immersive, offering a blend of historical charm and modern convenience right across from The Alamo. Despite some minor concerns about parking fees and the absence of complimentary breakfast, the overwhelmingly positive sentiments emphasize the hotel's outstanding geographical positioning and overall experience.
The Emily Morgan Hotel – A DoubleTree by Hilton offers a varied breakfast experience, receiving a mix of praise and critique from guests. Many found the breakfast to be excellent, highlighting the organized buffet with fresh berries, melons, eggs, bagels, pastries and bacon, accompanied by excellent service from a cheerful and helpful wait staff. The breakfast buffet was often described as amazing and providing good value.
However, there were some reservations about the breakfast quality and selection. Some guests pointed out that the options were limited and didn't meet the expectations for a hotel of its stature with certain items like breads and pastries being dry. Others felt that the breakfast was overpriced, considering similar options at other Hilton hotels are often included in the stay.
Despite the high cost and occasional slow service, many agreed the breakfast was overall good with standout elements such as the flavorful potatoes with vegetables. Yet, the inconsistency in food quality and lack of variety were notable downsides mentioned by several reviewers.
The Emily Morgan Hotel - A DoubleTree by Hilton offers rooms that vary significantly in guest experiences. Most guests highlight the comfortable and clean nature of the rooms, appreciating the spaciousness, particularly in the double queen setups and large bathrooms. Many enjoy the vintage aesthetic and historical charm, coupled with impressive views of the Alamo and downtown San Antonio. The beds, when comfortable and the linens receive positive mentions.
However, some guests faced issues with the rooms being too warm or cold, often citing problems with the AC and thermostat. The rooms lack modern amenities, such as mini fridges and some furniture and fittings appear old and worn out. Cleanliness is inconsistent with a few guests noting dusty conditions and unclean bathrooms. Despite these drawbacks, the hotel's prime location near the Alamo and River Walk, along with the generally friendly staff, make it a decent choice for a short stay.
When it comes to the beds at The Emily Morgan Hotel - A DoubleTree by Hilton, guests generally had a positive experience. Many appreciated the comfort of the beds, frequently noting they were very comfortable with some even describing them as really comfortable or very soft. The pillows also received commendations for their appeal with several guests noting the abundance and quality of the pillows provided.
The hotel rooms themselves are often spacious, adding to the overall comfort factor. Guests also highlighted the quiet environment and effective air conditioning, which contributed to a restful sleep.
However, there were some mixed opinions. A few guests found the beds too hard or described the mattresses as lumpy and thin. Consequently, not everyone had an entirely comfortable sleep experience with some waking up with shoulder pain or finding the bed and pillows uncomfortable.
In summary, while most guests found the beds at The Emily Morgan Hotel to be comfortable and conducive to a good night's sleep, there were a few exceptions noting firmness and lumpiness issues.
While the Emily Morgan Hotel - A DoubleTree by Hilton features a historic and beautiful setting with a charming old-timey ambiance, guest reviews reveal mixed experiences regarding cleanliness. Many visitors commend the hotel for its clean and comfortable rooms, immaculate lobby and well-maintained public spaces. The proximity to attractions like the Alamo and river walk is repeatedly praised, making it a convenient choice for tourists.
Several guests, however, pointed out issues with dust buildup in rooms and bathrooms, lack of thorough cleaning upon arrival and some specific concerns such as dirty tubs, unclean shower heads and worn carpets. Some mentioned needing a deeper clean, especially in corners and baseboards. Despite these concerns, many appreciated the friendly and helpful staff and found the hotel to be very clean overall, suggesting that experiences with cleanliness might vary depending on individual stays.
In summary, while the hotel offers a historic charm and a convenient location, attention to improving consistency in room cleanliness could enhance the overall guest experience.
The Emily Morgan Hotel - A DoubleTree by Hilton has consistently received high praise from guests for its attentive and friendly staff. Many reviews highlight the bellboys and front desk team as being especially nice and professional. Guests frequently note that the staff is incredibly helpful, particularly in giving directions to local attractions and describe them as sweet, efficient and responsive. The staff’s professionalism and friendliness extend throughout the entire hotel with housekeeping and room service receiving commendations for their politeness and efficiency.
Specific staff members like Caleb at the front desk and Angelika in the restaurant have been mentioned for their outstanding service. Despite occasional mentions of less accommodating service or issues at breakfast, the overall experience is marked by exceptional hospitality. Warm cookies on arrival add a charming touch to the welcoming atmosphere. Located in a great area, the hotel's perfect location complements the positive guest experiences created by its kind and engaging staff.
The Emily Morgan Hotel, a DoubleTree by Hilton, features an outdoor pool that has garnered mixed reviews from guests. Positive remarks highlight that the pool, although small, offers a pleasant experience, particularly during the evening hours when it is nicely lit. Additionally, some guests noted the pool as being "nice." However, several reviews pointed out that the pool area could use improvement. Comments indicate that the pool has been closed for remodeling at times and its cleanliness and maintenance have occasionally fallen short of expectations. The pool was also described as slippery and not heated adequately during colder weather. Overall, while the pool has the potential to provide a nice respite, it appears there are some areas in need of attention to fully meet guests' standards.
Parking at The Emily Morgan Hotel - A DoubleTree by Hilton appears to be a consistent point of discussion among guests. While there is no hotel-specific parking, a nearby lot charges around $30 per day and valet parking, though highly praised for its service quality, is notably more expensive, ranging from $39 to $47 per night. This fee can significantly increase the overall cost of a stay. The convenience of valet parking is often highlighted as a better option despite its price, especially when compared to the public lot that lacks in-and-out privileges. Some guests have noted that downtown parking is generally pricey and the hotel does not include parking in their rates. A few reviews mention the difficulty of parking without opting for valet service and occasionally noted that the valet service itself can be slow or hard to find. There are calls for better negotiation of parking tariffs with nearby garages to provide more affordable options for guests. Overall, while the parking situation is convenient in terms of proximity and service, it comes at a considerable cost.
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Location
Breakfast
However, there were some reservations about the breakfast quality and selection. Some guests pointed out that the options were limited and didn't meet the expectations for a hotel of its stature with certain items like breads and pastries being dry. Others felt that the breakfast was overpriced, considering similar options at other Hilton hotels are often included in the stay.
Despite the high cost and occasional slow service, many agreed the breakfast was overall good with standout elements such as the flavorful potatoes with vegetables. Yet, the inconsistency in food quality and lack of variety were notable downsides mentioned by several reviewers.
Rooms
However, some guests faced issues with the rooms being too warm or cold, often citing problems with the AC and thermostat. The rooms lack modern amenities, such as mini fridges and some furniture and fittings appear old and worn out. Cleanliness is inconsistent with a few guests noting dusty conditions and unclean bathrooms. Despite these drawbacks, the hotel's prime location near the Alamo and River Walk, along with the generally friendly staff, make it a decent choice for a short stay.
Beds
The hotel rooms themselves are often spacious, adding to the overall comfort factor. Guests also highlighted the quiet environment and effective air conditioning, which contributed to a restful sleep.
However, there were some mixed opinions. A few guests found the beds too hard or described the mattresses as lumpy and thin. Consequently, not everyone had an entirely comfortable sleep experience with some waking up with shoulder pain or finding the bed and pillows uncomfortable.
In summary, while most guests found the beds at The Emily Morgan Hotel to be comfortable and conducive to a good night's sleep, there were a few exceptions noting firmness and lumpiness issues.
Cleanliness
Several guests, however, pointed out issues with dust buildup in rooms and bathrooms, lack of thorough cleaning upon arrival and some specific concerns such as dirty tubs, unclean shower heads and worn carpets. Some mentioned needing a deeper clean, especially in corners and baseboards. Despite these concerns, many appreciated the friendly and helpful staff and found the hotel to be very clean overall, suggesting that experiences with cleanliness might vary depending on individual stays.
In summary, while the hotel offers a historic charm and a convenient location, attention to improving consistency in room cleanliness could enhance the overall guest experience.
Staff
Specific staff members like Caleb at the front desk and Angelika in the restaurant have been mentioned for their outstanding service. Despite occasional mentions of less accommodating service or issues at breakfast, the overall experience is marked by exceptional hospitality. Warm cookies on arrival add a charming touch to the welcoming atmosphere. Located in a great area, the hotel's perfect location complements the positive guest experiences created by its kind and engaging staff.
Pool
Parking
Yes, The Emily Morgan Hotel - A DoubleTree by Hilton has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The Emily Morgan Hotel - A DoubleTree by Hilton.
Yes, The Emily Morgan Hotel - A DoubleTree by Hilton welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at The Emily Morgan Hotel - A DoubleTree by Hilton.
Yes, The Emily Morgan Hotel - A DoubleTree by Hilton has a gym. For more information, read the answers to the Gym questionnaire
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