Cartwright Hotel Union Square - BW Premier Collection

San Francisco 37.78925000, -122.40916200 , 524 Sutter Street (Show on Map)
7.8
Good


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Summary of reviewsThe Cartwright Hotel Union Square - BW Premier Collection is praised for its exceptional location in the heart of San Francisco, offering convenient access to Union Square, Chinatown, Fisherman’s Wharf and a bustling dining and shopping scene. The vicinity to public transportation and a safer downtown area enhance its appeal to tourists.

Although the hotel does not offer traditional breakfast services, guests appreciate the complimentary coffee and tea in the mornings and the friendly service provided by the staff. The nearby cafes offer ample options for a complete morning meal. The rooms are noted for their cleanliness despite being on the smaller side and come equipped with essential amenities. However, some rooms could use updates to enhance comfort and functionality. Guests highlight sporadic maintenance issues, such as musty smells and outdated fixtures. The lack of air conditioning and occasional poor soundproofing are also minor drawbacks.

The cleanliness of the hotel is mostly commendable with well-maintained rooms and common areas. Periodical deep cleaning could improve overall satisfaction and some guests noted sporadic issues with room cleaning services.

One of the strongest points of the hotel is its staff, who are frequently praised for their friendliness, helpfulness and professionalism. Employees like Edward and Kevin are specifically mentioned for their exceptional service, contributing significantly to guests' pleasant experiences.

Guests generally find the WiFi to be reliable, though occasional inconsistencies are reported. Parking options receive mixed reviews; while valet parking is convenient, the associated fees can be high. The proximity to alternative public parking garages is a plus.

The hotel's central location makes it ideal for enjoying San Francisco's vibrant nightlife with numerous restaurants and bars within walking distance providing plentiful entertainment options. The area's lively atmosphere does come with city noise, prompting some light sleepers to use earplugs for a restful night. The nightlife area closing early could be a minor inconvenience for late-night diners and the absence of room service and daily cleaning services is noted.

Beds at the hotel are generally crowned with positive reviews for their comfort and cleanliness, despite a few mentions of them being too soft for some guests’ preferences.

Overall, the Cartwright Hotel Union Square - BW Premier Collection provides a good balance of comfort and convenience, ideal for travelers who can overlook the small size and dated nature of the rooms. With a three-star rating, it offers good cost-benefit and a homey feel, enhanced by an exceptionally friendly staff. For business travelers, the hotel’s location near the Moscone Center and its functional business amenities make it a strong choice.
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Hotel for Honeymoon
With comfortable rooms and suites, this hotel will become the ideal place to enjoy a relaxing and unique honeymoon getaway.

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Small Hotel

3-Star Hotel

Room Types
King Suite - Non-Smoking Offering free WiFi, this suite includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

Queen Room with One Queen Bed - Non-Smoking Offering free WiFi, this room includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

King Room with One King Bed - Non-Smoking Offering free WiFi, this room includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

Double Room with One Double Bed - Non-Smoking Offering free WiFi, this room includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

Double Room with Two Single Beds - Non-Smoking Offering free WiFi, this room includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

Room with One Double and One Single Bed - Non-Smoking Offering free WiFi, this room includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

King Suite with Roll-In Shower - Disability Access/Non-Smoking Offering free WiFi, this disability access suite includes a flat-screen cable TV and coffee making facilities. Includes a private bathroom with free toiletries and a hairdryer.

Deluxe Queen Room Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, tumble dryer, heating and a flat-screen TV. The unit offers 1 bed.

Single Room - Accessible Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room features a tea and coffee maker, heating and a flat-screen TV.

Deluxe Single Room - Non-Smoking This single room features a tea and coffee maker, heating and a TV. The unit offers 1 bed.

Guest Reviews
7.8
Good
Location
For those visiting San Francisco, the Cartwright Hotel Union Square - BW Premier Collection is very well-regarded for its prime location. Situated right at Union Square, the hotel offers convenient access to numerous attractions and essential services. The proximity to public transportation, including MUNI, BART and the famous cable cars, makes it easy to explore the city and reach the airport. Guests appreciate the central downtown position, which allows easy walking distances to Chinatown, Fisherman’s Wharf and a lively dining and shopping scene. The surrounding area is safer compared to other parts of San Francisco, enhancing the overall experience for tourists. Whether the goal is sightseeing, shopping or dining, the hotel’s exceptional location is a standout feature among visitors.

Breakfast
The Cartwright Hotel Union Square - BW Premier Collection does not provide a traditional breakfast service. Instead, guests can enjoy free coffee and tea available in the room and lobby each morning. While lacking a dedicated dining or breakfast area, many appreciated starting their day with a warm cup of coffee by the fire, especially in the cool mornings of Northern California. Though there are no breakfast offerings, the friendly and helpful staff contribute to a pleasant overall experience. Nearby cafes provide alternative dining options for those looking to enjoy a complete morning meal.

Rooms
The Cartwright Hotel Union Square offers a range of experiences when it comes to its rooms, most notably showcasing a blend of clean environments and compact spaces. While many guests commend the cleanliness of the rooms, the consensus is that they are notably small with limited space for luggage and personal items, making them best suited for solo travelers or short stays.

Despite their size, rooms are functional and well-equipped, featuring updated bathrooms and essential amenities, although some are missing conveniences such as refrigerators and microwaves. The decor and furnishings vary with some rooms exhibiting a modern touch, while others appear outdated and could benefit from refurbishment.

A few guests mentioned issues with room maintenance, such as musty smells, rusty fixtures and sporadically poor cleaning services. Soundproofing was a consistent negative point with several guests noting noise from adjacent rooms and the hallways. Additionally, the lack of air conditioning and the sometimes ineffective room heaters implied potential discomfort in extreme weather conditions.

On a positive note, the hotel's prime location near Union Square is repeatedly highlighted, making it a convenient base for exploring the city. The suites, in particular, received praise for their ample space and comfort, providing a noticeable improvement over the standard room options. Overall, while the rooms at the Cartwright Hotel Union Square offer basic comfort and cleanliness, they fall short in terms of size and modern amenities.

Beds
The beds at Cartwright Hotel Union Square - BW Premier Collection seem to be a highlight for many guests, frequently described as comfortable and very clean. Several reviewers use words such as "comfy," "amazing," and "super great" to express their satisfaction with the bedding. The experience of sleeping at the hotel generally seems positive with many mentioning that they slept well, aided by soft and cozy mattresses and sheets.

However, a few guests found the beds too soft for their preference and some reported discomfort. There were also mentions of the beds being small, especially in double rooms and one guest noted a squeaky and slanted bed. Despite these minor drawbacks, the overall impression from the reviews is that the hotel provides a generally comfortable sleeping experience within a well-maintained and clean setting. The soft and clean sheets were frequently appreciated, reinforcing the hotel's commitment to guest comfort.

Cleanliness
Cartwright Hotel Union Square - BW Premier Collection presents a mix of experiences when it comes to cleanliness. Many guests found the rooms to be clean and well-maintained, appreciating the general organization and cleanliness of the property, including the lobby area. Certain rooms were described as very clean with some reviewers noting them as impeccably clean and comfortable despite the building's age.

While the overall cleanliness level received praise, there were some areas for improvement. A few guests pointed out that some rooms and bathrooms could benefit from a deep clean and basic maintenance with mentions of musty smells and occasional stains on walls. Hallways and corridors were highlighted as needing better lighting, fresh painting and new carpets to enhance the overall ambiance.

In terms of service, the frequency of room cleaning was a point of contention. Due to ongoing renovations and temporary policies possibly influenced by COVID-19, daily cleaning services were not always provided, which some guests noted as a drawback. Despite these issues, many still found their stay at the hotel to be sufficiently clean and comfortable.

Staff
The staff at Cartwright Hotel Union Square - BW Premier Collection are widely praised for their friendliness and helpfulness. Many guests found the reception team to be amazing, accommodating and inviting. The personnel consistently made efforts to ensure a comfortable stay, often going above and beyond to assist with needs and provide great recommendations.

Specific employees like Edward and Kevin received notable mentions for their exceptional service. The hotel's staff were frequently described as super friendly, warm and welcoming. Guests appreciated the attentive and courteous nature of the team with many highlighting their professionalism and generosity.

Whether it was helping with room upgrades, managing luggage storage or simply greeting guests cheerfully, the staff's efforts were consistently recognized. Overall, the positive interactions with the staff contributed significantly to the overall pleasant experience for guests at the hotel.

Wi-Fi
The WiFi at Cartwright Hotel Union Square - BW Premier Collection generally earns positive feedback from guests. Many reviews highlight good, well-functioning and excellent WiFi with great coverage throughout the hotel. Some guests have praised the reliability and quality of the internet connection. However, there are instances where guests experienced slow speeds, flaky service and unreliable connections. Overall, while the hotel's WiFi is often commended, it can occasionally be inconsistent.

Parking
Travelers staying at the Cartwright Hotel Union Square - BW Premier Collection have mixed feelings about the parking options. While there is no on-site parking, guests can find nearby alternatives. Valet parking is offered, which some found convenient, although the service comes at a fee. Alternatively, there are public parking garages within walking distance, including a discounted one only a block away. Although some guests found the parking fees reasonable, others noted that the costs could be quite high with one mentioning a total of $125 for a three-night stay. Despite these varied opinions, the close proximity of parking facilities remains a positive aspect for many.

Nightlife
The Cartwright Hotel Union Square - BW Premier Collection is well-situated in an area bustling with nightlife, surrounded by numerous restaurants and bars all within walking distance. Guests appreciate the convenience and abundance of nearby entertainment options, feeling very safe while exploring the area in the evenings. However, the lively atmosphere comes with city noises, so light sleepers may want to bring earplugs to ensure a restful night. The area does tend to close early, which might be a minor inconvenience for those looking to dine late and the hotel does not offer room service or daily room cleaning. Despite these points, the hotel's location remains a top choice for those wanting to experience San Francisco's vibrant nightlife.

3 Star
Cartwright Hotel Union Square - BW Premier Collection offers a good cost-benefit for those looking for a place to sleep in the city. Although the rooms are small and old, which is appropriate for a three-star rating, the property exudes a quaint and homey feel. The building itself is dated and room access cards might occasionally not work perfectly, but the staff more than compensates with their extremely helpful and friendly demeanor. The experience overall is relatively decent for three-star standards and provides a good stay for those satisfied with basic accommodation.

Business
The Cartwright Hotel Union Square - BW Premier Collection is ideally suited for business travelers with its perfect location near Moscone Center. Guests appreciate the hotel’s attentiveness to their needs, highlighting its great and convenient business services. The rooms are thoughtfully designed for business travels, featuring useful desks and functional alcove areas for luggage and clothing. The staff are lauded for their friendliness and commitment to following COVID protocols. Additionally, the comfortable and spacious lobby area enhances the overall experience for business stays, making this hotel a highly recommended choice for business purposes.


No, Cartwright Hotel Union Square - BW Premier Collection doesn't have any pool.

No, a spa isn't available at Cartwright Hotel Union Square - BW Premier Collection.

Yes, Cartwright Hotel Union Square - BW Premier Collection welcomes dogs.

Yes, parking facilities are available at Cartwright Hotel Union Square - BW Premier Collection.

No, Cartwright Hotel Union Square - BW Premier Collection doesn't have a gym.

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