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1 room2 guests1 room, 2 guests
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Categories
Luxury Resort
Resort for Honeymoon
Family Friendly Resort
What percentage of your guests are families?Under 50%
Family-Friendly room types:
Two-bedroom apartments. Number: 21
Three-bedroom apartments. Number: 25
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Baby cribs are available for an extra cost of $10+Tax USD per night.
Baby cot details:Max age:1 year Cost: $ 10 USD Per night (Plus Tax)
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground?
Outdoor Playground
Do you offer babysitting/child services?No
Additional amenities for children:
Swimming pool suitable for children
Table tennis
Sport activities for kids
Other: Family-friendly park steps from the property.
Answers last updated by Alegranza Luxury Resort - All Master Suite
Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit Maximum 4 people per elevator.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
World Health Organization (WHO) guidelines
Clean Point Quality Seal by the Mexican Secretary of Tourism (SECTUR).
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? BBQ grill palapa and recreation area, as well as the sauna, steam room, and spa room are currently closed due to restrictions.
Has the hotel closed during the pandemic? No
Answers last updated by Alegranza Luxury Resort - All Master Suite
Two-Bedroom VillaThis villa features spacious indoor-outdoor living with an expansive ocean views, 2-king-size beds featured with fabulous furniture, 2 full bathrooms and a luxurious hot tub in the master bathroom. It has big terrace, a fully-equipped kitchen, washing machine and clothes dryer.
Three-Bedroom VillaThis 3-bedroom villa features fabulous furniture, 3 full bathrooms and a hot tub in the master bathroom. It has a huge terrace, a fully-equipped kitchen, washing machine and clothes dryer.
Two-Bedroom Apartment - PenthouseThis 2-story apartment penthouse has 2 bedrooms, 2 full bathrooms, a luxurious tub in the master bathroom, a fully-equipped kitchen, roof-top terrace equipped with barbecue, a lounge area and a hot tub. It also features washing machine and clothes dryer.
Three-Bedroom Apartment - PenthouseThis 2-story apartment penthouse has 3 bedrooms, 3 full bathrooms, a luxurious tub in the master bathroom, a fully-equipped kitchen, roof-top terrace equipped with barbecue, a lounge area and a private hot tub. It also features a washing machine and clothes dryer.
Deluxe King SuiteThis villa features spacious indoor-outdoor living with an expansive ocean views, 1-king-size bed featured with fabulous furniture, 1 full bathroom and a luxurious hot tub in the master bathroom. It has big terrace, a fully-equipped kitchen, washing machine and clothes dryer.
Guest Reviews
8.6
Very Good
Yes, Alegranza Luxury Resort - All Master Suite has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Alegranza Luxury Resort - All Master Suite.
Yes, Alegranza Luxury Resort - All Master Suite welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Alegranza Luxury Resort - All Master Suite.
Yes, Alegranza Luxury Resort - All Master Suite has a gym. For more information, read the answers to the Gym questionnaire