AC Hotel by Marriott San Juan Condado
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Summary of reviewsThe AC Hotel by Marriott San Juan Condado receives high praise from guests for its strategic and convenient location, nestled in a vibrant area along a bustling main street. It offers easy access to Condado Beach, restaurants, bars, shops and various local attractions, making it an excellent base for exploring both the old and modern city. The neighborhood's walkability and calm ambience, coupled with the hotel’s clean, contemporary design, enhance the overall guest experience.
Guest opinions on breakfast at the hotel are mixed, although many appreciate the quality and taste of the offerings, especially the fresh juices and selection available at the buffet. While some find the breakfast to be "really good" with friendly restaurant staff, others mention a lack of variety and high costs. Nearby venues like Sobao are recommended for better breakfast experiences.
Dinner at the hotel receives similarly mixed feedback. While the rooftop bar’s ambiance and views are appreciated, the food quality and high prices often disappoint. Guests suggest nearby restaurants like "La Bodeguita de Manolo" for better dining options. Despite some negatives, the food service staff receives positive mentions.
Rooms at the hotel are generally appreciated for their spaciousness, cleanliness and modern design. Comfortable beds and balconies add to the appeal. However, issues such as dampness, insufficient lighting, minimal storage and noisy AC units are sometimes reported. Nevertheless, the rooms’ cleanliness and the modern facilities contribute to an overall positive impression.
Cleanliness is a notable strong point of the hotel with many guests praising it as clean, well-maintained and modern. However, occasional negative remarks about housekeeping practices indicate room for improvement.
The staff is frequently highlighted for being friendly, helpful and welcoming. Despite some reports of slow and frustrating reception processes, the positive interactions with staff members like Gabriel and Daniel leave a good impression on guests.
The free WiFi at the hotel receives mixed reviews with some guests praising its speed and availability, while others report inconsistent connections.
The rooftop pool is a standout feature, frequently praised for its stunning views and inviting atmosphere. Despite its smaller size and occasional cleanliness issues, the ambiance created by the rooftop bar and music sessions, especially during holiday weekends, provides a delightful spot for relaxation and socializing.
The beach is another key highlight, appreciated for its close proximity and the hotel’s complimentary beach amenities like chairs, towels and umbrellas. Although some guests anticipated direct beach access, the overall sentiment regarding the beach’s convenience and the complementary services is positive.
The hotel is also noted for its family-friendly atmosphere, offering big rooms that comfortably accommodate families and various activities for all ages. The staff's efforts, particularly from individuals like Jaime and Francisco, contribute significantly to a positive family experience.
Finally, the hotel’s location is ideal for those interested in San Juan's nightlife with easy access to a variety of restaurants, bars and cultural activities. The rooftop bar adds to the lively atmosphere, although some guests mention bars close early.
Overall, the AC Hotel by Marriott San Juan Condado provides a pleasant stay with its strategic location, cleanliness, friendly staff and attractive amenities such as the rooftop pool and proximity to the beach. Some areas for improvement include the breakfast variety, dinner quality and reception processes.
Categories
Guest opinions on breakfast at the hotel are mixed, although many appreciate the quality and taste of the offerings, especially the fresh juices and selection available at the buffet. While some find the breakfast to be "really good" with friendly restaurant staff, others mention a lack of variety and high costs. Nearby venues like Sobao are recommended for better breakfast experiences.
Dinner at the hotel receives similarly mixed feedback. While the rooftop bar’s ambiance and views are appreciated, the food quality and high prices often disappoint. Guests suggest nearby restaurants like "La Bodeguita de Manolo" for better dining options. Despite some negatives, the food service staff receives positive mentions.
Rooms at the hotel are generally appreciated for their spaciousness, cleanliness and modern design. Comfortable beds and balconies add to the appeal. However, issues such as dampness, insufficient lighting, minimal storage and noisy AC units are sometimes reported. Nevertheless, the rooms’ cleanliness and the modern facilities contribute to an overall positive impression.
Cleanliness is a notable strong point of the hotel with many guests praising it as clean, well-maintained and modern. However, occasional negative remarks about housekeeping practices indicate room for improvement.
The staff is frequently highlighted for being friendly, helpful and welcoming. Despite some reports of slow and frustrating reception processes, the positive interactions with staff members like Gabriel and Daniel leave a good impression on guests.
The free WiFi at the hotel receives mixed reviews with some guests praising its speed and availability, while others report inconsistent connections.
The rooftop pool is a standout feature, frequently praised for its stunning views and inviting atmosphere. Despite its smaller size and occasional cleanliness issues, the ambiance created by the rooftop bar and music sessions, especially during holiday weekends, provides a delightful spot for relaxation and socializing.
The beach is another key highlight, appreciated for its close proximity and the hotel’s complimentary beach amenities like chairs, towels and umbrellas. Although some guests anticipated direct beach access, the overall sentiment regarding the beach’s convenience and the complementary services is positive.
The hotel is also noted for its family-friendly atmosphere, offering big rooms that comfortably accommodate families and various activities for all ages. The staff's efforts, particularly from individuals like Jaime and Francisco, contribute significantly to a positive family experience.
Finally, the hotel’s location is ideal for those interested in San Juan's nightlife with easy access to a variety of restaurants, bars and cultural activities. The rooftop bar adds to the lively atmosphere, although some guests mention bars close early.
Overall, the AC Hotel by Marriott San Juan Condado provides a pleasant stay with its strategic location, cleanliness, friendly staff and attractive amenities such as the rooftop pool and proximity to the beach. Some areas for improvement include the breakfast variety, dinner quality and reception processes.
Hotel for Honeymoon
Honeymooning at the AC Hotel by Marriott San Juan Condado presents couples with an exquisite blend of modern elegance, spectacular views and tantalizing flavors. The meticulously designed rooms and suites boast stylish decor and an array of thoughtful amenities, providing a serene retreat for the newlyweds. In the suites, floor-to-ceiling windows showcase the captivating San Juan cityscape, inviting a sense of awe at any time of the day. The experience is enriched further by private balconies, where couples can savor their morning coffee as they watch the sun rise over the city. The charm of this urban retreat lies in its rooftop pool, where a day of relaxation under the warm Puerto Rican sun promises delight. As dusk sets in, the evening comes alive with a gastronomic journey on the rooftop restaurant, where sumptuous dinners and handcrafted cocktails under the starlit sky encapsulate the perfect end to an unforgettable day.
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Casino Hotel
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
Guest Reviews
The AC Hotel by Marriott San Juan Condado boasts an excellent location that has garnered much praise from its guests. Nestled along a bustling main street in a vibrant area, the hotel offers convenient access to a variety of restaurants, bars, shops and beach spots. The proximity to Condado Beach is frequently highlighted with guests noting it's just a short and pleasant walk away.
The hotel’s central placement offers an ideal balance between the old and modern city, making it an excellent base for exploring both. The neighborhood itself is lauded for its walkability with many attractions, eateries and stores within easy reach. Guests find the nearby marketplace, breakfast spots and supermarkets particularly convenient.
Despite the occasional minor mention of traffic, the clean, contemporary design of the hotel, along with its rooftop pool and bar, adds to the positive experience. Visitors appreciate the calmness of the area compared to other busier spots on the strip, yet still enjoy easy access to nightlife and activities just a short Uber ride away.
Overall, the strategic location of the AC Hotel by Marriott San Juan Condado makes it a favorable choice for those looking to stay close to major attractions, sandy beaches and a plethora of dining options, ensuring a restful yet engaging stay.
AC Hotel by Marriott San Juan Condado receives mixed feedback regarding its breakfast offerings, but there are notable highlights worth mentioning. Many guests appreciated the quality and taste, marking the breakfast as "really good" and praising particular items like the fresh juices and the overall selection available at the buffet. Some described it as the best they've ever experienced and commended the friendly restaurant staff.
However, opinions vary and some guests found the breakfast to be basic and repetitive. The lack of variety was a common concern with others pointing out the absence of natural juices and espresso coffee. Additionally, the cost was often a point of contention with multiple reports of it being pricey or not worth the money. The $45 food voucher or $19 per person rates were deemed steep by several reviewers.
There were also critiques about the breakfast being cold and not accommodating dietary restrictions such as those required for celiacs. On a positive note, guests enjoyed the complimentary drink vouchers offered by the hotel and praised the neighboring breakfast venue, Sobao, for an exceptional experience.
In summary, while some guests find great satisfaction with the breakfast at AC Hotel by Marriott San Juan Condado, appreciating the taste, selection and service, others suggest improvements in variety and cost-effectiveness.
The dining experience at AC Hotel by Marriott San Juan Condado has garnered mixed reviews from guests with many pointing out the high prices and lackluster food quality. A common theme among guests is the disappointment with the rooftop bar, which often ran out of popular items like empanadas. Some guests felt that the food offered was either bland or downright terrible with particular criticism directed towards dinner options both at the main restaurant and the rooftop venue. Additionally, the limited menu selection and expensive prices contributed to the overall dissatisfaction.
On a brighter note, certain guests did find the food to be good, praising the employees and mentioning decent pricing for some items. The breakfast offered at the hotel received high marks for being excellent and delicious. Guests also appreciated the $45 resort fee, which could be used as a credit for lunch or dinner, although it was suggested that this credit is best utilized during lunchtime.
For those looking for better dining options, nearby restaurants like "La Bodeguita de Manolo" and "Saboa" next door were recommended for their great food. The rooftop pool area, despite the mixed food reviews, was highlighted for its wonderful city views, making it an attractive spot for a visit. Overall, while the dining experience at the hotel itself may leave much to be desired, there are nearby alternatives that can offer a more satisfying culinary experience.
AC Hotel by Marriott San Juan Condado has received mixed reviews regarding its rooms with a recurrent theme focusing on the spaciousness and cleanliness. Many guests appreciated the rooms for being clean, modern and well-maintained, providing a cozy atmosphere with comfortable beds and nice designs. The presence of balconies in many rooms was a notable perk, providing an added sense of leisure, even though some found the balconies too small to sit on.
Several reviews praised the generous room size and functional layout with some highlighting the large and functional nature of the rooms. Guests who stayed longer noted the clean sheets, soft pillows and praised the staff and amenities, mentioning a positive location close to the beach and good restaurants.
However, not all feedback was positive. Issues such as dampness, insufficient lighting and minimal storage were frequently mentioned. Some rooms had noisy AC units and squeaky fridges, while others had specific cleanliness concerns such as stains, dust and a lack of adequate housekeeping. Some guests found the rooms smaller than expected or felt they were not worth the price paid. Additionally, there were complaints about humid conditions with condensation making clothes damp and some bathrooms not being as clean as expected.
Despite these mixed reviews, the hotel's modern facilities and excellent area make it a worthy consideration for travelers looking for a well-located accommodation in San Juan Condado. The rooftop pool and proximity to local attractions add to the appeal, even if there are areas for improvement in terms of room maintenance and amenities.
The beds at AC Hotel by Marriott San Juan Condado have garnered mostly positive feedback from guests, who frequently describe them as very comfortable and cozy. Several reviewers highlighted the comfort of both the beds and pillows, noting how restful their sleep was. New beds and fresh linens contribute to the overall positive experience. However, it is worth mentioning that a few guests found the mattresses a bit too soft and others experienced high heat from the bedding, which may indicate issues with the quality of the materials used. Despite these minor complaints, the general consensus is that the beds provide a good level of comfort, making for a restful stay.
The AC Hotel by Marriott San Juan Condado generally receives high marks for its cleanliness and modern aesthetic. Many guests praised the property for being very clean and well-maintained with housekeeping often described as excellent and rooms cleaned to perfection. The hotel itself, along with its facilities and lobby, was frequently mentioned as being spotless and smelling fresh. Some reviews highlighted super clean and spacious rooms which contribute to a pleasant and comfortable atmosphere. The pool area and bathrooms also received compliments for their cleanliness.
However, there were a few mixed reviews regarding the housekeeping services with some guests noting a need for improvement or updates in cleaning practices. A few mentioned unclean rooms, issues with room upkeep and poorly trained housekeeping staff. Despite these occasional negative remarks, the overall impression of cleanliness seems to remain positive and the hotel's modern design and helpful staff contribute to the overall favorable experience.
The AC Hotel by Marriott San Juan Condado has received a variety of feedback regarding its staff, but most guest reviews highlight the positive aspects. The staff is frequently described as friendly, helpful and welcoming. Housekeeping in particular received high praise for their excellent service. Guests appreciated the friendly and accommodating nature of the front desk staff with specific mentions of individuals like Gabriel and Daniel for their outstanding assistance.
However, the hotel's reception and check-in processes were often reported as slow and frustrating with numerous reviews mentioning long waiting times. Guests also found the front desk to be unresponsive at times and some mentioned that the management was occasionally unhelpful or inattentive.
Despite these issues, the general sentiment towards the staff was largely positive, emphasizing good customer service, attentiveness and a professional attitude. Efforts by the staff to accommodate early check-ins and assist with various needs did not go unnoticed, contributing to the overall pleasant experiences of many guests.
In conclusion, while the check-in process might need improvement, the friendly, courteous and helpful nature of the staff at AC Hotel by Marriott San Juan Condado stands out in the reviews, making the stay enjoyable for many guests.
The reviews for the WiFi at AC Hotel by Marriott San Juan Condado present a mixed picture. On the positive side, some guests appreciated the super-fast and free WiFi available in every room, highlighting it as a favorable feature. However, there were also reports of problematic connections and dissatisfaction with the lack of complimentary WiFi in certain situations. While some guests found the WiFi service to be satisfactory, others had negative experiences, indicating inconsistency in the internet service quality.
The rooftop pool at AC Hotel by Marriott San Juan Condado has garnered much praise from guests for its stunning views and warm, welcoming waters. Many visitors describe the pool area as nice, amazing and beautiful, often highlighting the great ambiance created by the rooftop bar and the DJ sessions, especially during holiday weekends. The loungers and umbrellas add to the comfort and enjoyment of the space.
Despite the positive feedback, some guests have noted a few areas for improvement. The pool area tends to be on the smaller side and can feel crowded with some mentioning that it wasn't quite as large as they expected. Cleanliness issues were also sporadically mentioned, including reports of ants and the need for better maintenance. Additionally, the hotel's lack of direct beach access was a minor drawback for some visitors.
Overall, the rooftop pool remains a key highlight of the AC Hotel by Marriott San Juan Condado, offering a delightful spot for relaxation and socializing amidst scenic cityscapes.
The beach near the AC Hotel by Marriott San Juan Condado is a notable highlight for guests with numerous mentions of its convenient walkable distance, typically ranging from 2-8 minutes. Although the hotel isn’t directly on the beachfront, it maintains close proximity, allowing guests easy access within a few blocks. Many appreciated the use of complimentary beach amenities provided by the hotel, such as chairs, towels and umbrellas, which enhance the beach-going experience without additional cost. The complimentary beach services, including shuttle transportation and reserved spaces, were well-received, adding convenience for visitors. While some guests anticipated direct beach access or had higher expectations regarding accessibility, the overall sentiment reflects satisfaction with the beach’s proximity and the accommodating services offered.
AC Hotel by Marriott San Juan Condado receives high praise from families looking for a warm and welcoming stay. The hotel is noted for its family-friendly atmosphere with big rooms that comfortably accommodate families. Guests repeatedly express their intentions to return, appreciating the various activities available for all ages. Complimentary bikes provide a safe and enjoyable way for families to explore the city, adding to the fun of a family vacation.
The staff at the hotel, especially Jaime at the bar and Francisco, who assists with luggage and offers local tips, contribute significantly to the positive experience. Despite some minor drawbacks such as the absence of room service for breakfast and less child-friendly pricing, the overall sentiment remains overwhelmingly positive. The secure, comfortable environment and the friendly treatment from staff, including security and maintenance, underscore the hotel's commitment to a family-friendly experience.
The AC Hotel by Marriott San Juan Condado offers a strategically located stay for those interested in enjoying the vibrant nightlife of San Juan. Nestled next to the beach and central to Condado, guests find themselves just a few minutes' walk away from a variety of restaurants, bars and cultural activities. The hotel's proximity to both the nightlife and beach makes it an optimal choice for visitors looking to explore the local scene. The rooftop bar, complete with music, enhances the atmosphere, making it a perfect spot for the late-night crowd. Despite some concerns about bars closing early and the cost of drinks, the overall experience is praised for being entertaining and convenient with easy access to local night spots and recommendations readily available. The lobby is also well-loved, adding to the overall great atmosphere of the hotel.
AC Hotel by Marriott San Juan Condado receives mixed feedback regarding its four-star rating and pricing. While some guests find the resort fee excessive and consider the hotel pricey for its offerings, others affirm that it meets four-star standards and provides a solid four-star experience.
The hotel is praised for its modern feel and cleanliness, particularly noted in the beautiful penthouse area. Positioned close to city attractions, it remains a good option for those seeking modern accommodations in a convenient location. Overall, despite some concerns about value for money, many guests agree that the hotel upholds four-star quality.
The AC Hotel by Marriott San Juan Condado boasts a highly acclaimed rooftop pool, frequently highlighted in guest reviews for its appealing ambiance and cleanliness. Many guests found the rooftop area to be very pretty with both the pool and the accompanying bar receiving praise. The addition of a DJ on the roof deck added to the enjoyment, creating a vibrant atmosphere. Visitors appreciated the thoughtful touch of receiving a welcome drink coupon for the rooftop area, enhancing their overall experience. Despite being mentioned as a small pool area, the space was often described as nice and enjoyable. The rooftop pool and bar services were commended for providing a relaxing and pleasant environment with guests often emphasizing how much they loved and enjoyed this particular feature of the hotel.
The AC Hotel by Marriott San Juan Condado impresses with its very clean, lovely and modern atmosphere, which exudes a luxurious feel. Guests particularly appreciated the luxurious touches throughout the hotel, enhancing the overall experience. The hotel exceeds expectations with its amenities, although some noted that the room size might not justify the price. Additionally, while the rooms generally maintain a luxurious standard, there have been mentions of minor wear and a call for better repairs and replacements. Despite these points, the addition of features like a balcony adds to the appeal, ensuring a comfortable and refined stay.
AC Hotel by Marriott San Juan Condado delivers a distinctly romantic atmosphere perfect for couples seeking a getaway. The ambience of the lobby sets a romantic tone, enhanced by sophisticated decor throughout the property. Guests find the rooftop pool and bar to be a particularly 'grown and sexy' feature, providing an ideal spot for intimate moments. The hotel proves to be a favored destination for special celebrations, such as birthdays with its sweet location adding further charm. Overall, the romantic settings and attention to detail make it easy to recommend the hotel for a romantic escape.
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Location
The hotel’s central placement offers an ideal balance between the old and modern city, making it an excellent base for exploring both. The neighborhood itself is lauded for its walkability with many attractions, eateries and stores within easy reach. Guests find the nearby marketplace, breakfast spots and supermarkets particularly convenient.
Despite the occasional minor mention of traffic, the clean, contemporary design of the hotel, along with its rooftop pool and bar, adds to the positive experience. Visitors appreciate the calmness of the area compared to other busier spots on the strip, yet still enjoy easy access to nightlife and activities just a short Uber ride away.
Overall, the strategic location of the AC Hotel by Marriott San Juan Condado makes it a favorable choice for those looking to stay close to major attractions, sandy beaches and a plethora of dining options, ensuring a restful yet engaging stay.
Breakfast
However, opinions vary and some guests found the breakfast to be basic and repetitive. The lack of variety was a common concern with others pointing out the absence of natural juices and espresso coffee. Additionally, the cost was often a point of contention with multiple reports of it being pricey or not worth the money. The $45 food voucher or $19 per person rates were deemed steep by several reviewers.
There were also critiques about the breakfast being cold and not accommodating dietary restrictions such as those required for celiacs. On a positive note, guests enjoyed the complimentary drink vouchers offered by the hotel and praised the neighboring breakfast venue, Sobao, for an exceptional experience.
In summary, while some guests find great satisfaction with the breakfast at AC Hotel by Marriott San Juan Condado, appreciating the taste, selection and service, others suggest improvements in variety and cost-effectiveness.
Dinner
On a brighter note, certain guests did find the food to be good, praising the employees and mentioning decent pricing for some items. The breakfast offered at the hotel received high marks for being excellent and delicious. Guests also appreciated the $45 resort fee, which could be used as a credit for lunch or dinner, although it was suggested that this credit is best utilized during lunchtime.
For those looking for better dining options, nearby restaurants like "La Bodeguita de Manolo" and "Saboa" next door were recommended for their great food. The rooftop pool area, despite the mixed food reviews, was highlighted for its wonderful city views, making it an attractive spot for a visit. Overall, while the dining experience at the hotel itself may leave much to be desired, there are nearby alternatives that can offer a more satisfying culinary experience.
Rooms
Several reviews praised the generous room size and functional layout with some highlighting the large and functional nature of the rooms. Guests who stayed longer noted the clean sheets, soft pillows and praised the staff and amenities, mentioning a positive location close to the beach and good restaurants.
However, not all feedback was positive. Issues such as dampness, insufficient lighting and minimal storage were frequently mentioned. Some rooms had noisy AC units and squeaky fridges, while others had specific cleanliness concerns such as stains, dust and a lack of adequate housekeeping. Some guests found the rooms smaller than expected or felt they were not worth the price paid. Additionally, there were complaints about humid conditions with condensation making clothes damp and some bathrooms not being as clean as expected.
Despite these mixed reviews, the hotel's modern facilities and excellent area make it a worthy consideration for travelers looking for a well-located accommodation in San Juan Condado. The rooftop pool and proximity to local attractions add to the appeal, even if there are areas for improvement in terms of room maintenance and amenities.
Beds
Cleanliness
However, there were a few mixed reviews regarding the housekeeping services with some guests noting a need for improvement or updates in cleaning practices. A few mentioned unclean rooms, issues with room upkeep and poorly trained housekeeping staff. Despite these occasional negative remarks, the overall impression of cleanliness seems to remain positive and the hotel's modern design and helpful staff contribute to the overall favorable experience.
Staff
However, the hotel's reception and check-in processes were often reported as slow and frustrating with numerous reviews mentioning long waiting times. Guests also found the front desk to be unresponsive at times and some mentioned that the management was occasionally unhelpful or inattentive.
Despite these issues, the general sentiment towards the staff was largely positive, emphasizing good customer service, attentiveness and a professional attitude. Efforts by the staff to accommodate early check-ins and assist with various needs did not go unnoticed, contributing to the overall pleasant experiences of many guests.
In conclusion, while the check-in process might need improvement, the friendly, courteous and helpful nature of the staff at AC Hotel by Marriott San Juan Condado stands out in the reviews, making the stay enjoyable for many guests.
Wi-Fi
Pool
Despite the positive feedback, some guests have noted a few areas for improvement. The pool area tends to be on the smaller side and can feel crowded with some mentioning that it wasn't quite as large as they expected. Cleanliness issues were also sporadically mentioned, including reports of ants and the need for better maintenance. Additionally, the hotel's lack of direct beach access was a minor drawback for some visitors.
Overall, the rooftop pool remains a key highlight of the AC Hotel by Marriott San Juan Condado, offering a delightful spot for relaxation and socializing amidst scenic cityscapes.
Beach
Family
The staff at the hotel, especially Jaime at the bar and Francisco, who assists with luggage and offers local tips, contribute significantly to the positive experience. Despite some minor drawbacks such as the absence of room service for breakfast and less child-friendly pricing, the overall sentiment remains overwhelmingly positive. The secure, comfortable environment and the friendly treatment from staff, including security and maintenance, underscore the hotel's commitment to a family-friendly experience.
Nightlife
4 Star
The hotel is praised for its modern feel and cleanliness, particularly noted in the beautiful penthouse area. Positioned close to city attractions, it remains a good option for those seeking modern accommodations in a convenient location. Overall, despite some concerns about value for money, many guests agree that the hotel upholds four-star quality.
Rooftop Pool
Luxury
Romantic
Yes, AC Hotel by Marriott San Juan Condado has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at AC Hotel by Marriott San Juan Condado.
Yes, AC Hotel by Marriott San Juan Condado welcomes dogs.
No, parking facilities aren't available at AC Hotel by Marriott San Juan Condado.
Yes, AC Hotel by Marriott San Juan Condado has a gym.
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