Hotel Rumbao, a Tribute Portfolio Hotel
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Summary of reviewsHotel Rumbao, a Tribute Portfolio Hotel, stands out for its exceptional location in the heart of Old San Juan, which offers guests unrivaled access to historic sites, shopping and dining options. Its proximity to the cruise terminal further simplifies pre- and post-cruise arrangements while the scenic views of the harbor add to the visual appeal. Guests consistently commend the friendly and helpful staff for creating a welcoming atmosphere, contributing significantly to the overall positive experience.
Breakfast at the hotel garners mixed feedback. While many guests appreciate the varied and delicious offerings, including the high-quality breakfast buffet, some find the cost prohibitive and the selection limited, especially for those with specific dietary needs. Despite these drawbacks, the breakfast remains a highlight for many travelers.
Onsite dining experiences are also mixed, receiving praise for well-prepared and tasty food and courteous staff. However, the restaurant's limited hours and inconsistency in service availability can be a setback for those needing more flexible dining options.
Accommodation at Hotel Rumbao features spacious, modern rooms that are generally clean and comfortable. However, some guests have highlighted inconsistencies such as outdated furniture, poor lighting and occasional non-functional amenities. While most reviews are positive about the cleanliness, ongoing renovations have led to some issues like dusty conditions and housekeeping lapses.
The hotel staff is frequently praised for their friendly, helpful and accommodating nature, enhancing many guests' experiences despite occasional reports of inattentive service from a minority of employees.
WiFi service at the hotel receives mixed reviews with guests noting strong coverage in areas where it is available but pointing out issues with slow and inconsistent connectivity. Improvements in coverage and reliability are needed to meet modern expectations better.
The gym at the hotel, though small, is well-equipped and well-maintained, meeting most guests' fitness needs despite some minor issues like the absence of towels and cups.
The rooftop pool offers stunning views and a pleasant ambiance, though it suffers from being small, sometimes overcrowded and needing better maintenance. Cleanliness and renovation improvements could further enhance this facility.
Parking options are affordable and nearby, but not adjacent to the hotel, requiring a short walk that can be inconvenient. While valet parking is available and appreciated, it can be pricey and its availability inconsistent.
Family-friendliness at the hotel is somewhat mixed. While the staff's friendliness and the hotel's location add to the appeal for families, the facilities and amenities specific to family needs are not always adequate and more attention to family-friendly offerings could improve the experience.
For nightlife, Hotel Rumbao’s location is ideal, placing guests near vibrant entertainment spots and popular venues, appealing to those seeking an active nightlife experience in San Juan.
In summary, Hotel Rumbao offers a highly favorable location, friendly staff and comfortable accommodations with some areas, particularly breakfast costs, room updates, WiFi and pool maintenance needing attention to meet all guests' expectations fully.
Categories
Breakfast at the hotel garners mixed feedback. While many guests appreciate the varied and delicious offerings, including the high-quality breakfast buffet, some find the cost prohibitive and the selection limited, especially for those with specific dietary needs. Despite these drawbacks, the breakfast remains a highlight for many travelers.
Onsite dining experiences are also mixed, receiving praise for well-prepared and tasty food and courteous staff. However, the restaurant's limited hours and inconsistency in service availability can be a setback for those needing more flexible dining options.
Accommodation at Hotel Rumbao features spacious, modern rooms that are generally clean and comfortable. However, some guests have highlighted inconsistencies such as outdated furniture, poor lighting and occasional non-functional amenities. While most reviews are positive about the cleanliness, ongoing renovations have led to some issues like dusty conditions and housekeeping lapses.
The hotel staff is frequently praised for their friendly, helpful and accommodating nature, enhancing many guests' experiences despite occasional reports of inattentive service from a minority of employees.
WiFi service at the hotel receives mixed reviews with guests noting strong coverage in areas where it is available but pointing out issues with slow and inconsistent connectivity. Improvements in coverage and reliability are needed to meet modern expectations better.
The gym at the hotel, though small, is well-equipped and well-maintained, meeting most guests' fitness needs despite some minor issues like the absence of towels and cups.
The rooftop pool offers stunning views and a pleasant ambiance, though it suffers from being small, sometimes overcrowded and needing better maintenance. Cleanliness and renovation improvements could further enhance this facility.
Parking options are affordable and nearby, but not adjacent to the hotel, requiring a short walk that can be inconvenient. While valet parking is available and appreciated, it can be pricey and its availability inconsistent.
Family-friendliness at the hotel is somewhat mixed. While the staff's friendliness and the hotel's location add to the appeal for families, the facilities and amenities specific to family needs are not always adequate and more attention to family-friendly offerings could improve the experience.
For nightlife, Hotel Rumbao’s location is ideal, placing guests near vibrant entertainment spots and popular venues, appealing to those seeking an active nightlife experience in San Juan.
In summary, Hotel Rumbao offers a highly favorable location, friendly staff and comfortable accommodations with some areas, particularly breakfast costs, room updates, WiFi and pool maintenance needing attention to meet all guests' expectations fully.
Hotel for Honeymoon
Embraced by the romance and history of Old San Juan, Hotel Rumbao poses as the quintessential destination for newlywed bliss. Stationed waterfront, it provides an unmatched vantage point to witness grand cruise ships elegantly docking, a sight sure to engrave an indelible mark on the honeymoon memory book. The culinary offerings here are second to none, with the promise of satisfaction for every palate; from innovative cuisine that dances on the tongue to classic favorite dishes that comfort the soul, every meal is an opportunity for a romantic rendezvous. Above all, the crowning glory is undoubtedly the rooftop swimming pool and hot tub. There, couples can bask in the sun, surrounded by panoramic views, cementing their new chapter in the warmth of Puerto Rican sunshine.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Casino Hotel
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Rumbao, a Tribute Portfolio Hotel, boasts an enviable location in the heart of Old San Juan, making it a prime choice for travelers keen on exploring the historic and vibrant area. The hotel’s central position places guests within convenient walking distance of numerous shops, restaurants, bars and major landmarks, lending to its reputation as a hub of activity.
Guests consistently highlight the hotel's perfect proximity to the cruise terminal, which simplifies pre- and post-cruise arrangements. The area is also praised for its safety and accessibility with attractions such as the port, historic sites and even the Walgreens in the same building, adding to the convenience.
The picturesque views of the harbor and the seafront further enhance the appeal, transforming the stay into a visually pleasing experience. Friendly and helpful staff contribute to a positive atmosphere, adding to the overall satisfaction with both the accommodations and services.
In summary, the exceptional location of Hotel Rumbao stands out as its greatest asset, offering guests unrivaled access to the best of Old San Juan.
Hotel Rumbao, a Tribute Portfolio Hotel, receives mixed reviews regarding its breakfast offerings. Guests generally find a high degree of variation in the quality and pricing of the morning meal. Many appreciate the diverse and delicious options available, noting that the breakfast buffet, in particular, stands out for its quality and variety. Several reviews mention the excellence of the breakfast with positive remarks highlighting good service and friendly staff.
However, a significant number of guests express dissatisfaction with the cost, describing it as expensive and not always justifying the price given the limited selection, especially for those with dietary restrictions. Specific complaints include the scarcity of vegetarian options and disappointment for those needing gluten-free choices. A few reviewers describe the food as mediocre or even poor with specific criticisms directed at the quality of scrambled eggs and the consistency of daily offerings.
Despite these drawbacks, some reviews mention the breakfast as a highlight of the stay, emphasizing its role in enhancing the overall experience, alongside the hotel's favorable location. The breakfast area itself garners mixed reactions; while some enjoy their meals in a pleasant setting, others find the ambiance compromised by loudness and hygiene concerns.
In summary, while breakfast at Hotel Rumbao satisfies many guests with its excellent, varied and tasty options, it falls short for others due to perceived high costs, limited selections and inconsistent quality.
Hotel Rumbao, a Tribute Portfolio Hotel, offers a mixed experience when it comes to dining. While some guests highlight that the food is well-prepared and tastes great, there are significant limitations. The restaurant staff is frequently praised for their courtesy and the food is described as exquisite by several guests. Onsite dining options are available and guests have noted enjoying their meals and drinks, which include spectacular beverages at the bar.
However, the restaurant's hours can be a drawback as it closes early and isn't available for both lunch and dinner consistently. Some reviewers mention that the restaurant only serves breakfast, limiting dining flexibility, particularly during the restrictions imposed by Covid. The bar, although appreciated for its great food and drinks, opens late and occasionally runs out of liquor.
Overall, while the dining experience at Hotel Rumbao can be delightful, the limited hours and availability could be a concern for guests looking for more comprehensive dining options.
Hotel Rumbao, a Tribute Portfolio Hotel, offers a blend of spacious and modern accommodations with a strong emphasis on cleanliness and comfort. Many guests appreciated the large, airy rooms that come well-decorated and equipped with cozy beds, ensuring a restful stay. The hotel boasts exceptionally comfortable and quiet rooms, perfect for unwinding after a day's exploration.
However, reviews also indicate that the hotel suffers from inconsistency. Some rooms were found to be outdated with old and damaged furniture, small windows and poor lighting. The air conditioning or lack thereof, was a recurring issue and several guests faced difficulties with non-functional amenities like microwaves and fridges. Cleanliness was generally praised, though there were troubling exceptions where rooms were not ready at check-in or were not cleaned daily as promised.
Despite the mixed feedback, some guests reported excellent views from their rooms, though others were less fortunate with views of courtyards or walls. Staff service received mixed reviews as well. Room service policies have shifted due to COVID, leading to some dissatisfaction with housekeeping frequency.
Overall, while the hotel excels in room size and comfort, its aesthetic and functional elements require significant updates to meet all guests' expectations fully.
Hotel Rumbao has received varied reviews regarding the comfort of its beds. Many guests have highlighted the comfort and luxurious feel of the mattresses, often praising the beds for being incredibly soft and the best they've ever slept on. Comments about the beds being comfy with very good pillows, were common, contributing to an overall sense of satisfaction with the sleeping arrangements for many visitors.
However, there have been several complaints about the condition and comfort of the beds. Some guests found the beds torn or deteriorated with a few reports of bed frames in poor condition. The comfort of the pull-out beds, sofa beds and children’s beds was particularly criticized, often deemed very uncomfortable and inadequately made. Additionally, a few reviews mentioned bed comforters not being clean and issues with the softness of the mattresses and pillows, which led to uncomfortable sleep for some.
Overall, while many guests enjoyed a restful stay with comfortable beds, it is clear that there are inconsistencies in the quality and maintenance of the bedding that the hotel might need to address.
Hotel Rumbao, a Tribute Portfolio Hotel, has received varied feedback regarding its cleanliness with a significant number of positive comments highlighting its cleanliness. Guests have frequently described the hotel as very clean, clean and comfortable and generally clean. The rooms have been noted to be spacious, clean and spotless, providing a comfortable and pleasant stay for many visitors. The staff's efforts in maintaining cleanliness have been visible with frequent cleaning and disinfecting being observed.
However, several reviews have brought attention to areas needing improvement, particularly due to ongoing renovations. This has led to issues such as dust, noisy construction and unclean conditions in some parts of the hotel. Specific complaints include dirty carpets, hair on bathroom floors and trash bags left at doors. The hotel's age and outdated furniture have also been remarked upon with suggestions for a makeover to enhance its appeal.
Furthermore, there were instances where room cleaning services were less frequent or not up to standard with gaps of three days between cleanings noted by some guests. Instances of unpleasant odors and missed cleanings also contributed to dissatisfaction.
Overall, while the hotel showcases many aspects of good cleanliness, the concurrent renovations and some cleaning service issues detract from the overall guest experience. Regular and attentive cleaning, especially during renovations, could significantly improve the perception and comfort of staying at Hotel Rumbao.
When it comes to the staff at Hotel Rumbao, a Tribute Portfolio Hotel, guests express a wide range of experiences. On the positive side, the consensus is clear that the majority of the staff are friendly, helpful and highly accommodating. Many guests appreciated the warm welcome they received upon arrival, noting that the check-in process was efficient and pleasant thanks to the welcoming and friendly front desk team. Numerous reviews praise specific staff members, like the bellmen and breakfast waitresses, who went above and beyond to provide superb hospitality and excellent service despite handling multiple tables or tasks. The hotel staff are often described as very knowledgeable about the local area, eager to assist with directions and committed to ensuring a pleasant stay.
However, the reviews are not uniformly glowing. There are instances where some guests encountered rude and unhelpful staff members, including a few described as grumpy, indifferent or more focused on their phones than attending to guests. A couple of reviews mention specific problems, such as rooms not being cleaned as promised or an unresponsive receptionist. While these negative experiences are not the majority, they do indicate some inconsistencies in service quality.
Overall, while there are occasional lapses in service, the general impression of the staff at Hotel Rumbao is highly positive with numerous guests highlighting their friendliness, helpfulness and dedication to excellent customer service.
Hotel Rumbao, a Tribute Portfolio Hotel, receives mixed feedback regarding its WiFi services. The WiFi is noted for having strong coverage, making it suitable in areas where it is available. Guests appreciate the free internet service provided. However, several issues detract from the overall experience. The WiFi tends to be slow and inconsistent, particularly struggling under multiple connections. Access is limited to specific areas, such as the lobby and not readily available throughout the premises. Streaming applications like Netflix may not function well. Additionally, the connection by the pool is subpar. While there are positive aspects, improvements are required to enhance the internet service consistency and coverage.
The gym at Hotel Rumbao, a Tribute Portfolio Hotel, generally receives positive feedback for being well-equipped and nicely maintained. Guests appreciate the facility's decent setup, which caters to their fitness needs adequately. However, it is noted that the gym's size is on the smaller side and it can sometimes feel quite cold. Additionally, there are occasional mentions of practical issues such as the lack of towels and cups at both the gym and the water fountain. Despite these minor inconveniences, many guests find the gym accommodating and make use of it daily during their stay.
The pool area at Hotel Rumbao, a Tribute Portfolio Hotel, has received mixed reviews from guests. On the positive side, the rooftop pool offers stunning views, particularly from the 9th floor and remains open until late, providing a pleasant experience for those seeking a night swim. Guests appreciated the overall aesthetic of the rooftop area, describing it as beautiful and nice.
However, several issues detract from the pool’s appeal. Many guests found the pool to be small, which occasionally led to overcrowding. There were also frequent complaints about the pool’s cleanliness with reports of it being dirty, slippery and showing signs of neglect such as mold stains and a need for renovation. Additionally, there were mentions of the pool being out of service or undergoing repairs at inconvenient times.
The absence of certain amenities was also noted; the pool area lacks a bar and sufficient towels, which disappointed some guests. Overall, while the rooftop pool offers a great view and has potential, there are several maintenance and logistical issues that need to be addressed to meet guests' expectations fully.
Hotel Rumbao, a Tribute Portfolio Hotel, offers various parking options, some of which guests found to be satisfactory. Affordable paid parking is available and there are discounted rates for parking next door, which many appreciated as a plus. The public garage behind the hotel charges between $18–$20 per night, providing a budget-friendly alternative and valet parking, when available, was praised for its convenience, though it comes at a higher price ($30 per night).
Despite these positives, guests frequently noted that parking can be a bit tricky. The parking lot is not adjacent to the hotel, requiring a walk that can be inconvenient, especially with luggage. Additionally, some guests found parking to be complicated and felt misinformed about the actual parking arrangements. There were also comments about the cleanliness of parking areas and the occasional disturbance caused by lights and alarms in the parking garage.
While there is no self-parking and valet services have been inconsistent, the combination of affordable and discounted parking options helps mitigate some of the inconvenience. Overall, while parking at Hotel Rumbao is affordable, it requires some planning and possibly a bit of walking.
Hotel Rumbao, a Tribute Portfolio Hotel, receives mixed feedback regarding its family-friendly offerings. Reviewers highlight the very helpful and friendly staff, who are noted for providing great luxury and friendly service, ensuring families feel welcome and well-treated. While the overall ambiance and service appear to be positive, some guests express concerns about the quantity and quality of family-friendly areas within the hotel. Despite the perfect location for family excursions, such as beachfront activities, there is feedback about inadequate provision in family room amenities and food options not fully catering to family needs. However, families vacationing here often find the combination of friendly service and convenient location to be satisfying elements of their stay.
Hotel Rumbao, a Tribute Portfolio Hotel, boasts a prime location for those seeking an active nightlife experience in San Juan. Strategically positioned next to popular spots like Senor Frogs and near the cruise ships, it's a stone's throw away from a bustling entertainment district. Guests appreciate the convenience, noting that the hotel is within walking distance to a variety of clubs and bars, making it an excellent choice for those who want to immerse themselves in the vibrant local scene. Additionally, the hotel's setting in the heart of Old San Juan adds a historical charm to the nighttime escapades. However, it's worth mentioning that the area can be run down in parts and occasional noise issues at night may affect those looking for a quieter stay. While the hotel's proximity to nightlife offerings is a highlight, it might not be ideal for stays longer than a couple of days.
Hotel Rumbao, a Tribute Portfolio Hotel, situated in an ideal location perfect for exploring, offers convenience for families looking to make the most of their travel experience. The hotel stands out for its exceptional customer care with friendly and super helpful staff ensuring guests feel welcome and valued. However, the four-star rating has been a subject of contention among visitors.
Some guests find the hotel to be upscale and meeting the four-star standards expected for its category. Despite these positive aspects, multiple reviews highlight a disparity between the four-star rating and the actual experience offered.
Concerns about the quality of facilities and overall service consistency were noted, suggesting a need for reinvestment to align with the four-star standard expectations. The hotel did not meet the anticipated four-star experience for several visitors with some citing a mismatch between the high price and the value received. In conclusion, while the hotel excels in customer service and location, prospective guests should be aware of mixed reviews regarding its adherence to four-star standards and consider whether it meets their expectations for the cost.
Hotel Rumbao, a Tribute Portfolio Hotel, garners mixed impressions from business travelers. On the positive side, many guests highlight the hotel as a good business hotel, perfect for business trips with facilities tailored for business travelers. The presence of a business center is noted, although some reviews suggest it doesn't fully meet expectations. Guests commend the hotel's 4-star rating and particularly appreciate the exemplary customer care, citing friendly and super helpful bilingual employees. The concierge service is seen as a valuable asset, aiding in both business and leisure activities. Its prime location is ideal for exploring Old San Juan on foot, adding a layer of convenience for guests who might want to mix business with pleasure.
However, there are several points of concern. Some reviews mention that the hotel is a bit outdated and could benefit from renovations. Added to this, the lack of clear information on buttons inside the lifts poses a minor inconvenience. Despite the various business facilities, some travelers feel the hotel isn't entirely suitable for business stays, suggesting that additional business features could enhance its appeal. Overall, while the friendly service and good location mark it as a suitable choice for some, others might find the business amenities lacking.
Hotel Rumbao, a Tribute Portfolio Hotel, provides several accessible amenities that cater to guests with disabilities. The location is notably convenient, set directly in front of the docks and described as very accessible. The hotel features handicap accessible rooms and is wheelchair-friendly with elevators that are generally easy to access. However, certain aspects like accessible features and ramps could benefit from improvements, as some guests have noted the need for more accessible-friendly options. While wheelchair accessible facilities are present, the overall accessibility for disabled guests could see enhancements, especially with quicker elevator service and better room layouts for wheelchair users.
Visitors to Hotel Rumbao, a Tribute Portfolio Hotel, have expressed mixed sentiments regarding the presence or lack thereof, of a casino. While some guests appreciated the convenience of having a casino nearby, others noted disappointment, pointing out that there is no casino on the hotel premises. There were mentions that a casino was advertised but found to be closed for renovations or replaced by a Walgreens, which led to some frustration. Overall, while the concept of a casino was positively received, the absence of this feature currently leaves an area for potential improvement and enhancement of the guest experience.
The outdoor pool at Hotel Rumbao, a Tribute Portfolio Hotel, is a highlight for many guests, offering a nice and enjoyable experience. Located on the rooftop, the pool provides beautiful views of the bay and a charming perspective of Old San Juan, enhancing its appeal. The pool area is nicely maintained with different colored lighting in the water that adds to the ambiance and it remains open late, providing additional relaxation time. Despite some reports of small size, repair issues and excessive chlorine, the overall sentiment toward the pool is positive with many appreciating its aesthetics and the views it offers.
Hotel Rumbao, a Tribute Portfolio Hotel, generally receives high praise for its honeymoon offerings. Many guests highlight the hotel's excellent honeymoon features and romantic vibes, making it an ideal destination for couples. Guests frequently mention the honeymoon suite as a particularly attractive accommodation option that enhances the romantic experience. However, there are a few criticisms with some guests noting that the hotel may not be the best choice for all honeymooners and that certain aspects, such as the breakfast price, could be improved. Despite these minor issues, the hotel remains widely recommended for its overall suitability for honeymoon stays.
The reviews of Hotel Rumbao, a Tribute Portfolio Hotel, reveal a mix of opinions regarding its luxurious offerings. Some guests found their stay to be top-notch and spectacular, describing the hotel as a five-star experience worth the high price. The old luxury ambiance in the middle of San Juan's old town adds to its charm with everything in the hotel exuding a sense of grandeur.
However, several guests noted that the hotel did not meet their expectations for luxury. The luxury suite and overall features were seen as lacking with some describing the hotel as very dated and in need of improvement to truly align with a luxurious standard. The experience did not match the high cost for some, who felt it was overpriced for the level of service and amenities provided, suggesting a discrepancy between the price and its true value.
Hotel Rumbao, a Tribute Portfolio Hotel, offers a charming and romantic atmosphere that's perfect for couples seeking a getaway. The establishment has undergone a romantic restructuring, enhancing its allure. Guests frequently comment on the romantic setting, emphasizing its suitability for special occasions like anniversaries. The location is another highlight, providing an ideal backdrop for a romantic escape, especially with rooms that boast beautiful views of the port. However, some might find the rooms' balconies a bit small and occasional complaints mention that certain rooms can feel too cold or lack a romantic touch. Despite these minor drawbacks, the overall experience at Hotel Rumbao remains a romantic choice for those looking to celebrate love in a picturesque setting.
Hotel Rumbao, a Tribute Portfolio Hotel, warmly welcomes dogs, making it a pet-friendly getaway for travelers with furry companions. Guests appreciate the hotel's accommodating nature towards pets with dogs clearly accepted and allowed to stay. The hotel ensures that visitors with pets feel comfortable, although it lacks specific dog-friendly spaces within its premises. There is a charge for dogs, but overall, guests find the atmosphere inviting and their pets leave feeling happy. This dog-friendly hotel makes it easy for guests to travel with their pets without any hassle or confusion about pet policies.
Location Show Map
Location
Guests consistently highlight the hotel's perfect proximity to the cruise terminal, which simplifies pre- and post-cruise arrangements. The area is also praised for its safety and accessibility with attractions such as the port, historic sites and even the Walgreens in the same building, adding to the convenience.
The picturesque views of the harbor and the seafront further enhance the appeal, transforming the stay into a visually pleasing experience. Friendly and helpful staff contribute to a positive atmosphere, adding to the overall satisfaction with both the accommodations and services.
In summary, the exceptional location of Hotel Rumbao stands out as its greatest asset, offering guests unrivaled access to the best of Old San Juan.
Breakfast
However, a significant number of guests express dissatisfaction with the cost, describing it as expensive and not always justifying the price given the limited selection, especially for those with dietary restrictions. Specific complaints include the scarcity of vegetarian options and disappointment for those needing gluten-free choices. A few reviewers describe the food as mediocre or even poor with specific criticisms directed at the quality of scrambled eggs and the consistency of daily offerings.
Despite these drawbacks, some reviews mention the breakfast as a highlight of the stay, emphasizing its role in enhancing the overall experience, alongside the hotel's favorable location. The breakfast area itself garners mixed reactions; while some enjoy their meals in a pleasant setting, others find the ambiance compromised by loudness and hygiene concerns.
In summary, while breakfast at Hotel Rumbao satisfies many guests with its excellent, varied and tasty options, it falls short for others due to perceived high costs, limited selections and inconsistent quality.
Dinner
However, the restaurant's hours can be a drawback as it closes early and isn't available for both lunch and dinner consistently. Some reviewers mention that the restaurant only serves breakfast, limiting dining flexibility, particularly during the restrictions imposed by Covid. The bar, although appreciated for its great food and drinks, opens late and occasionally runs out of liquor.
Overall, while the dining experience at Hotel Rumbao can be delightful, the limited hours and availability could be a concern for guests looking for more comprehensive dining options.
Rooms
However, reviews also indicate that the hotel suffers from inconsistency. Some rooms were found to be outdated with old and damaged furniture, small windows and poor lighting. The air conditioning or lack thereof, was a recurring issue and several guests faced difficulties with non-functional amenities like microwaves and fridges. Cleanliness was generally praised, though there were troubling exceptions where rooms were not ready at check-in or were not cleaned daily as promised.
Despite the mixed feedback, some guests reported excellent views from their rooms, though others were less fortunate with views of courtyards or walls. Staff service received mixed reviews as well. Room service policies have shifted due to COVID, leading to some dissatisfaction with housekeeping frequency.
Overall, while the hotel excels in room size and comfort, its aesthetic and functional elements require significant updates to meet all guests' expectations fully.
Beds
However, there have been several complaints about the condition and comfort of the beds. Some guests found the beds torn or deteriorated with a few reports of bed frames in poor condition. The comfort of the pull-out beds, sofa beds and children’s beds was particularly criticized, often deemed very uncomfortable and inadequately made. Additionally, a few reviews mentioned bed comforters not being clean and issues with the softness of the mattresses and pillows, which led to uncomfortable sleep for some.
Overall, while many guests enjoyed a restful stay with comfortable beds, it is clear that there are inconsistencies in the quality and maintenance of the bedding that the hotel might need to address.
Cleanliness
However, several reviews have brought attention to areas needing improvement, particularly due to ongoing renovations. This has led to issues such as dust, noisy construction and unclean conditions in some parts of the hotel. Specific complaints include dirty carpets, hair on bathroom floors and trash bags left at doors. The hotel's age and outdated furniture have also been remarked upon with suggestions for a makeover to enhance its appeal.
Furthermore, there were instances where room cleaning services were less frequent or not up to standard with gaps of three days between cleanings noted by some guests. Instances of unpleasant odors and missed cleanings also contributed to dissatisfaction.
Overall, while the hotel showcases many aspects of good cleanliness, the concurrent renovations and some cleaning service issues detract from the overall guest experience. Regular and attentive cleaning, especially during renovations, could significantly improve the perception and comfort of staying at Hotel Rumbao.
Staff
However, the reviews are not uniformly glowing. There are instances where some guests encountered rude and unhelpful staff members, including a few described as grumpy, indifferent or more focused on their phones than attending to guests. A couple of reviews mention specific problems, such as rooms not being cleaned as promised or an unresponsive receptionist. While these negative experiences are not the majority, they do indicate some inconsistencies in service quality.
Overall, while there are occasional lapses in service, the general impression of the staff at Hotel Rumbao is highly positive with numerous guests highlighting their friendliness, helpfulness and dedication to excellent customer service.
Wi-Fi
Gym
Pool
However, several issues detract from the pool’s appeal. Many guests found the pool to be small, which occasionally led to overcrowding. There were also frequent complaints about the pool’s cleanliness with reports of it being dirty, slippery and showing signs of neglect such as mold stains and a need for renovation. Additionally, there were mentions of the pool being out of service or undergoing repairs at inconvenient times.
The absence of certain amenities was also noted; the pool area lacks a bar and sufficient towels, which disappointed some guests. Overall, while the rooftop pool offers a great view and has potential, there are several maintenance and logistical issues that need to be addressed to meet guests' expectations fully.
Parking
Despite these positives, guests frequently noted that parking can be a bit tricky. The parking lot is not adjacent to the hotel, requiring a walk that can be inconvenient, especially with luggage. Additionally, some guests found parking to be complicated and felt misinformed about the actual parking arrangements. There were also comments about the cleanliness of parking areas and the occasional disturbance caused by lights and alarms in the parking garage.
While there is no self-parking and valet services have been inconsistent, the combination of affordable and discounted parking options helps mitigate some of the inconvenience. Overall, while parking at Hotel Rumbao is affordable, it requires some planning and possibly a bit of walking.
Family
Nightlife
4 Star
Some guests find the hotel to be upscale and meeting the four-star standards expected for its category. Despite these positive aspects, multiple reviews highlight a disparity between the four-star rating and the actual experience offered.
Concerns about the quality of facilities and overall service consistency were noted, suggesting a need for reinvestment to align with the four-star standard expectations. The hotel did not meet the anticipated four-star experience for several visitors with some citing a mismatch between the high price and the value received. In conclusion, while the hotel excels in customer service and location, prospective guests should be aware of mixed reviews regarding its adherence to four-star standards and consider whether it meets their expectations for the cost.
Business
However, there are several points of concern. Some reviews mention that the hotel is a bit outdated and could benefit from renovations. Added to this, the lack of clear information on buttons inside the lifts poses a minor inconvenience. Despite the various business facilities, some travelers feel the hotel isn't entirely suitable for business stays, suggesting that additional business features could enhance its appeal. Overall, while the friendly service and good location mark it as a suitable choice for some, others might find the business amenities lacking.
Accessible
Casino
Outdoor Pool
Honeymoon
Luxury
However, several guests noted that the hotel did not meet their expectations for luxury. The luxury suite and overall features were seen as lacking with some describing the hotel as very dated and in need of improvement to truly align with a luxurious standard. The experience did not match the high cost for some, who felt it was overpriced for the level of service and amenities provided, suggesting a discrepancy between the price and its true value.
Romantic
Dog Friendly
Yes, Hotel Rumbao, a Tribute Portfolio Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Rumbao, a Tribute Portfolio Hotel.
Yes, Hotel Rumbao, a Tribute Portfolio Hotel welcomes dogs.
Yes, parking facilities are available at Hotel Rumbao, a Tribute Portfolio Hotel.
Yes, Hotel Rumbao, a Tribute Portfolio Hotel has a gym.
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