Loi Suites Chapelco Hotel
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Summary of reviewsLoi Suites Chapelco Hotel offers a serene and picturesque retreat located within a gated golf course community on the outskirts of San Martín de los Andes. The hotel is set against a stunning natural backdrop, providing breathtaking views of the surrounding mountains and lush greenery, which many guests find ideal for relaxation and tranquility. The well-maintained environment elevates the overall experience, especially for golf enthusiasts and those looking to escape the hustle and bustle of city life.
The rooms at Loi Suites are praised for their impressive size, modern design and exceptional comfort. Guests particularly enjoy the spectacular views from the accommodations, the luxury of spacious bathrooms and the hotel's high standards of cleanliness. Although the rooms are well-heated, the lack of air conditioning can be an issue during warmer months.
The breakfast receives mixed feedback but is often described as delicious, varied and of good quality with excellent service from the staff. However, some guests feel the offerings are limited and do not meet the high expectations of a 5-star hotel, sometimes noting disorganization and additional charges for certain items.
Dinner at the hotel's restaurant garners praise for the quality and taste of the food with standout dishes and attentive service from the staff. Yet, some reviews cite a limited menu, unavailable items and a high-priced, unimpressive wine list as areas needing improvement.
Facilities like the spa, gym, pool and other family-oriented amenities show potential but have room for enhancements. The spa is generally appreciated for its comprehensive services, although issues like dampness and limited massage slots are noted. The gym is well-equipped but requires maintenance and updates. The pool receives accolades for its superb temperature and views, while occasional closures and cleanliness issues are mentioned. Family services, including a children's playroom and activity program, make the hotel a great choice for families, despite some logistical hiccups.
The staff at Loi Suites Chapelco Hotel are widely commended for their exceptional service and friendly demeanor. Guests consistently highlight the attentiveness, kindness and professionalism of the staff, noting it significantly enhances their stay. Names like Gabriela, Maximiliano, Mário and Sabrina are often mentioned for their remarkable service.
Although marketed as a five-star establishment, the hotel does not consistently meet the high standards associated with this rating. Basic services and some outdated furniture fail to align with the luxury promised, indicating areas for improvement to truly deliver a five-star experience.
In conclusion, Loi Suites Chapelco Hotel stands out for its beautiful setting, comfortable accommodations and excellent staff service. While there are areas needing attention, especially to meet the expectations of a five-star hotel, the hotel's serene environment and attentive personnel make it a notable choice for a relaxing and picturesque getaway.
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The rooms at Loi Suites are praised for their impressive size, modern design and exceptional comfort. Guests particularly enjoy the spectacular views from the accommodations, the luxury of spacious bathrooms and the hotel's high standards of cleanliness. Although the rooms are well-heated, the lack of air conditioning can be an issue during warmer months.
The breakfast receives mixed feedback but is often described as delicious, varied and of good quality with excellent service from the staff. However, some guests feel the offerings are limited and do not meet the high expectations of a 5-star hotel, sometimes noting disorganization and additional charges for certain items.
Dinner at the hotel's restaurant garners praise for the quality and taste of the food with standout dishes and attentive service from the staff. Yet, some reviews cite a limited menu, unavailable items and a high-priced, unimpressive wine list as areas needing improvement.
Facilities like the spa, gym, pool and other family-oriented amenities show potential but have room for enhancements. The spa is generally appreciated for its comprehensive services, although issues like dampness and limited massage slots are noted. The gym is well-equipped but requires maintenance and updates. The pool receives accolades for its superb temperature and views, while occasional closures and cleanliness issues are mentioned. Family services, including a children's playroom and activity program, make the hotel a great choice for families, despite some logistical hiccups.
The staff at Loi Suites Chapelco Hotel are widely commended for their exceptional service and friendly demeanor. Guests consistently highlight the attentiveness, kindness and professionalism of the staff, noting it significantly enhances their stay. Names like Gabriela, Maximiliano, Mário and Sabrina are often mentioned for their remarkable service.
Although marketed as a five-star establishment, the hotel does not consistently meet the high standards associated with this rating. Basic services and some outdated furniture fail to align with the luxury promised, indicating areas for improvement to truly deliver a five-star experience.
In conclusion, Loi Suites Chapelco Hotel stands out for its beautiful setting, comfortable accommodations and excellent staff service. While there are areas needing attention, especially to meet the expectations of a five-star hotel, the hotel's serene environment and attentive personnel make it a notable choice for a relaxing and picturesque getaway.
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Loi Suites Chapelco Hotel offers a beautiful and peaceful retreat set within a stunning natural landscape. Located within a gated golf course community on the outskirts of San Martín de los Andes, the hotel provides breathtaking views of the surrounding mountains and greenery, making it an ideal spot for golf enthusiasts and those seeking tranquility. The serene environment and well-maintained surroundings contribute to a highly relaxing atmosphere.
However, the hotel's remoteness presents challenges for those looking to explore or dine out in nearby urban centers. Guests frequently note the 30-minute drive to the city center of San Martín de los Andes as a significant drawback. The property’s secluded setting ensures privacy but also means it is far from Chapelco Mountain and other key attractions, complicating access for skiing or mountain excursions.
Despite the distant location, many guests appreciate the incredible vistas and excellent views offered from various points within the hotel. The privileged position within the neighborhood enhances the overall experience for those looking to relax and disconnect from the hustle and bustle of everyday life.
Loi Suites Chapelco Hotel receives mixed feedback regarding its breakfast offerings. Many guests praised the breakfast, describing it as very good, delicious and well-rounded with a great degree of quality and variety. Positive comments also highlighted the super complete breakfasts and the excellent service from the staff, who made guests feel well taken care of in a beautiful setting.
However, there were notable criticisms. Some mentioned limited options and poor quality, suggesting the breakfast does not match the hotel's supposed standards. Others found it very basic, not up to par with what one would expect from a 5-star establishment. Several reviews pointed out that the breakfast seemed disorganized with additional charges for items such as coffee from the machine. The breakfast schedule was also mentioned as needing to be broader.
In summary, while the breakfast at Loi Suites Chapelco Hotel has its strong points, especially in quality and service, it falls short for some guests due to limited variety and additional charges for certain items.
Loi Suites Chapelco Hotel's restaurant has received mixed reviews regarding its dinner offerings. On the positive side, many guests praised the quality and taste of the food, often describing it as very good or excellent. The restaurant's standout dishes, including the highly recommended mushroom risotto, have left a favorable impression. The service, from waiting staff to the sommelier, frequently garnered compliments for their attention and professionalism.
However, several guests felt that the menu was limited and did not meet the standards expected of a high-category, 5-star hotel. There were also reports of some menu items being unavailable, coupled with a less-than-impressive wine list that came with high prices. Additionally, the organization and speed of the kitchen were points of concern for some. While the restaurant itself is praised for its quality, there are noticeable areas where improvements could enhance the overall dining experience.
Loi Suites Chapelco Hotel offers a delightful stay with its notably clean, modern and spacious accommodations. Guests frequently commend the rooms for their impressive size and exceptional comfort. The spectacular views of the surrounding nature and mountains are a highlight, making each stay memorable. The bathrooms receive praise for their modern design and spaciousness, adding to the overall luxury. The hotel's commitment to cleanliness is evident, though some guests have pointed out that a bit more attention to maintenance could enhance the experience further. While the rooms are well-heated, the absence of air conditioning in the summer can make them quite warm. Overall, the comfortable beds, remarkable bathrooms and beautiful views ensure a pleasing stay despite minor areas for improvement.
Guests at Loi Suites Chapelco Hotel have shared a mix of opinions regarding the beds, but the general consensus leans towards a positive experience. Many guests have highlighted the comfort of the beds, describing them as very comfortable, super comfortable and good and wide. This suggests that the hotel has made an effort to provide a pleasant sleeping experience.
However, some reviews point out areas for improvement. Several guests noted that the mattresses and pillows could be better, mentioning issues such as noisy, worn-out and old mattresses, along with uncomfortable pillows. Although some found the beds to be very soft and the bedding too thick, these issues were not universal.
Overall, while the comfort of the beds at Loi Suites Chapelco Hotel has generally been appreciated, there are a few specific concerns about the condition and quality of the mattresses and pillows that the hotel may want to address to ensure an even more comfortable stay for all guests.
Loi Suites Chapelco Hotel generally receives positive feedback for its cleanliness, reflecting a high standard of tidiness and orderliness. Guests often remark that everything is spotless and the hotel, along with its rooms, is typically very clean and well-arranged. The towels and bed linen are noted to be of high quality, contributing positively to the overall hygiene experience.
However, some reviews highlight occasional lapses in cleanliness. For instance, complaints include trash bins not being emptied, carpets in certain rooms being dirty and some rooms failing to meet expected standards. One review even described the cleanliness as terrible, pointing out specific incidents such as broken heating, damaged entrance carpets and persistent smoke odors. Additionally, some sanitary protocols, such as checking temperatures and maintaining functional hand sanitizer dispensers, reportedly need improvement.
Despite these issues, the staff service at the hotel is frequently commended for its excellence and friendliness, enhancing the overall guest experience. This mix of attentive service and generally high cleanliness standards makes Loi Suites Chapelco Hotel a notable choice with room for minor enhancements in some areas.
The staff at Loi Suites Chapelco Hotel receives widespread acclaim for their exceptional service and warm demeanor. Guests consistently highlight the attentiveness and friendliness of the staff, noting that their kindness and professionalism greatly enhance the hotel experience. Particular praise is given to Gabriela at the front desk for her immense helpfulness, as well as to Maximiliano, Mário and Sabrina for their remarkable attention to guests' needs.
The reception staff is frequently mentioned for their friendliness and efficiency with many guests describing their interactions as warm and welcoming. The overall attentiveness of the staff is a notable theme with numerous reviews emphasizing their willingness to resolve any issues that arise.
However, there are a few areas for improvement, such as occasional delays in service and instances where reception staff lacked information or failed to inquire about guests' satisfaction with their stay. Despite these minor issues, the prevailing sentiment is one of appreciation for the staff's dedication and hospitality, making the hotel a memorable and enjoyable place to stay.
Loi Suites Chapelco Hotel offers a spa experience that many guests describe as spectacular and comprehensive. Despite a few comments about the spa needing some improvements, particularly regarding dampness and the availability of lounge chairs, most visitors find the wellness services and attention exceptional. The spa pool may not be the most glamorous, but the overall service, including the pool, sauna and restaurant, receives high praise. Guests have noted the limited availability of massage slots, yet the spa experience remains very good and is often considered worth it.
Loi Suites Chapelco Hotel offers a gym that presents a mixed experience for guests. On a positive note, it is mentioned as well-equipped. However, there are notable concerns about the condition and adequacy of the equipment. Guests frequently cite the need for maintenance and upgrade with some machines described as old, broken and even wobbly. The size of the gym is also a point of critique, being considered small and sparse. The gym seems to be a blend of newer and older equipment, indicating an urgent call for comprehensive renovation to meet guests' expectations. Despite the potential of the facility, significant updates are necessary to deliver a satisfactory fitness experience.
Loi Suites Chapelco Hotel's pool facilities receive high praise from guests for their excellent temperature and stunning views. The heated pool, in particular, is noted for its ideal warmth and large size, allowing guests to comfortably enjoy the surrounding hills. Many reviews highlight the pool as a standout feature of the hotel’s amenities.
However, there are some areas where improvements could enhance the experience. The outdoor pool has been noted to be closed at times with issues such as lukewarm water, cleanliness concerns and the presence of moss and debris like plastic bottles. Additionally, some guests mention the desire for extended pool access and the provision of robes and slippers for added comfort.
Despite these occasional drawbacks, the overall sentiment is positive with many guests finding the indoor heated pool to be a delightful retreat, especially after a day at the ski center. For those looking to relax and unwind, the pool at Loi Suites Chapelco Hotel offers a mostly enjoyable experience with breathtaking scenery.
Loi Suites Chapelco Hotel emerges as an excellent destination for families seeking relaxation and comfort in a picturesque setting. The hotel is particularly suited for those who aim to unwind and savor hotel life with its amenities earning high marks for good service and comfort. The presence of a children's playroom offers a dedicated space for little ones to enjoy, while a teacher-led activity program ensures that children are entertained and engaged. Families who combine their stay with outdoor activities, such as skiing, will find the heated pool a welcome retreat afterward. The hotel is also noted for its suitability for golfing trips with friends.
While the hotel excels in providing a nurturing environment for family relaxation, some logistical setbacks were noted, such as the lack of assistance with luggage and occasional room allocation issues. However, these concerns seem minor in comparison to the overall positive family experience.
In summary, Loi Suites Chapelco Hotel stands out as a family-friendly haven perfect for a mix of relaxation and activity, although a few areas for logistical improvement remain.
Loi Suites Chapelco Hotel, while marketed as a five-star establishment, appears to fall short of the expected standards associated with its rating according to guest reviews. The general consensus suggests that the hotel is well-maintained, but fails to fully deliver a true five-star experience. Basic services and some of the furniture do not meet the high expectations typically held for a hotel of this category. Although the hotel comes close, it does not quite reach the level of luxury and service anticipated. Additionally, its location 20 km from downtown San Martin necessitates constant use of a car, which may be seen as an inconvenience.
The Loi Suites Chapelco Hotel offers a visually stunning experience, surrounded by beautiful landscapes and striking views. Guests frequently highlight the completeness and quality of the breakfast spread, creating a positive start to the day. However, several aspects of the hotel's service and amenities fall short of the expectations associated with a 5-star establishment. The hotel's kitchen is noted for its slow and poorly organized service, detracting from the overall dining experience. Additionally, some pieces of furniture are in need of an update and amenities such as robes and slippers for pool use are noticeably missing. While the hotel has the potential and the scenic location to be a standout luxury destination, improvements in service and attention to detail are necessary to fully align with its 5-star promise.
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Location
However, the hotel's remoteness presents challenges for those looking to explore or dine out in nearby urban centers. Guests frequently note the 30-minute drive to the city center of San Martín de los Andes as a significant drawback. The property’s secluded setting ensures privacy but also means it is far from Chapelco Mountain and other key attractions, complicating access for skiing or mountain excursions.
Despite the distant location, many guests appreciate the incredible vistas and excellent views offered from various points within the hotel. The privileged position within the neighborhood enhances the overall experience for those looking to relax and disconnect from the hustle and bustle of everyday life.
Breakfast
However, there were notable criticisms. Some mentioned limited options and poor quality, suggesting the breakfast does not match the hotel's supposed standards. Others found it very basic, not up to par with what one would expect from a 5-star establishment. Several reviews pointed out that the breakfast seemed disorganized with additional charges for items such as coffee from the machine. The breakfast schedule was also mentioned as needing to be broader.
In summary, while the breakfast at Loi Suites Chapelco Hotel has its strong points, especially in quality and service, it falls short for some guests due to limited variety and additional charges for certain items.
Dinner
However, several guests felt that the menu was limited and did not meet the standards expected of a high-category, 5-star hotel. There were also reports of some menu items being unavailable, coupled with a less-than-impressive wine list that came with high prices. Additionally, the organization and speed of the kitchen were points of concern for some. While the restaurant itself is praised for its quality, there are noticeable areas where improvements could enhance the overall dining experience.
Rooms
Beds
However, some reviews point out areas for improvement. Several guests noted that the mattresses and pillows could be better, mentioning issues such as noisy, worn-out and old mattresses, along with uncomfortable pillows. Although some found the beds to be very soft and the bedding too thick, these issues were not universal.
Overall, while the comfort of the beds at Loi Suites Chapelco Hotel has generally been appreciated, there are a few specific concerns about the condition and quality of the mattresses and pillows that the hotel may want to address to ensure an even more comfortable stay for all guests.
Cleanliness
However, some reviews highlight occasional lapses in cleanliness. For instance, complaints include trash bins not being emptied, carpets in certain rooms being dirty and some rooms failing to meet expected standards. One review even described the cleanliness as terrible, pointing out specific incidents such as broken heating, damaged entrance carpets and persistent smoke odors. Additionally, some sanitary protocols, such as checking temperatures and maintaining functional hand sanitizer dispensers, reportedly need improvement.
Despite these issues, the staff service at the hotel is frequently commended for its excellence and friendliness, enhancing the overall guest experience. This mix of attentive service and generally high cleanliness standards makes Loi Suites Chapelco Hotel a notable choice with room for minor enhancements in some areas.
Staff
The reception staff is frequently mentioned for their friendliness and efficiency with many guests describing their interactions as warm and welcoming. The overall attentiveness of the staff is a notable theme with numerous reviews emphasizing their willingness to resolve any issues that arise.
However, there are a few areas for improvement, such as occasional delays in service and instances where reception staff lacked information or failed to inquire about guests' satisfaction with their stay. Despite these minor issues, the prevailing sentiment is one of appreciation for the staff's dedication and hospitality, making the hotel a memorable and enjoyable place to stay.
Spa
Gym
Pool
However, there are some areas where improvements could enhance the experience. The outdoor pool has been noted to be closed at times with issues such as lukewarm water, cleanliness concerns and the presence of moss and debris like plastic bottles. Additionally, some guests mention the desire for extended pool access and the provision of robes and slippers for added comfort.
Despite these occasional drawbacks, the overall sentiment is positive with many guests finding the indoor heated pool to be a delightful retreat, especially after a day at the ski center. For those looking to relax and unwind, the pool at Loi Suites Chapelco Hotel offers a mostly enjoyable experience with breathtaking scenery.
Family
While the hotel excels in providing a nurturing environment for family relaxation, some logistical setbacks were noted, such as the lack of assistance with luggage and occasional room allocation issues. However, these concerns seem minor in comparison to the overall positive family experience.
In summary, Loi Suites Chapelco Hotel stands out as a family-friendly haven perfect for a mix of relaxation and activity, although a few areas for logistical improvement remain.
5 Star
Luxury
Yes, Loi Suites Chapelco Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Loi Suites Chapelco Hotel.
No, Loi Suites Chapelco Hotel doesn't allow dogs.
Yes, parking facilities are available at Loi Suites Chapelco Hotel.
Yes, Loi Suites Chapelco Hotel has a gym.
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