Hotel Martell

San Pedro Sula 15.49958800, -88.03038800 , 10 Avenida, 8 Y 9 Calle So, Barrio Suyapa (Show on Map)
8.1
Very Good


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Summary of reviewsHotel Martell enjoys glowing reviews across multiple categories, consistently earning high praise from guests. One of the standout features is its excellent location. Guests appreciate the convenience of being close to key areas such as the airport, bus terminal and a nearby shopping mall, as well as a variety of restaurants and banks. The peaceful, safe and clean surroundings enhance the overall experience, making it an ideal spot for both leisure and business travelers.

The breakfast offerings at Hotel Martell receive significant commendation for their deliciousness, variety and freshness, providing a satisfying start to the day. While a few guests called for improvements in service speed, variety and atmosphere, the general sentiment is that the breakfast is a delightful part of the hotel experience.

When it comes to accommodations, the rooms are often described as clean, comfortable and spacious, creating a pleasant and relaxing environment for guests. The beds, in particular, are highlighted for their comfort and quality, ensuring restful nights. The rooms are well-equipped and maintained, adding to the overall comfort and value, which is notably high given the competitive pricing.

The hotel also excels in cleanliness with consistently positive feedback about the tidiness of both private rooms and shared facilities. The well-lit and well-kept premises, coupled with the friendly and attentive staff, contribute to a welcoming and clean ambiance.

The staff at Hotel Martell is frequently praised for their warmth, efficiency and attentiveness. Guests feel well cared for, thanks to the exceptional service provided by the receptionists and security personnel. The staff's commitment to guest satisfaction is evident with many mentioning that their needs were swiftly and professionally addressed.

Overall, Hotel Martell emerges as a highly recommended stay, characterized by its prime location, comfortable and clean rooms, excellent breakfast and superb service, particularly from its dedicated staff.
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Guest Reviews
8.1
Very Good
Location
Hotel Martell receives consistent praise for its excellent location. Many guests appreciate being just a 20-minute drive from the airport, a 15-minute ride to the bus terminal and an 8-minute walk to a nearby shopping mall. The hotel's proximity to various restaurants, banks and other amenities is noted as a major advantage. Visitors find the location quiet, clean and safe, contributing to a sense of tranquility. Guests value the accessibility and convenience afforded by the hotel's strategic placement. Despite some concerns about the surrounding area's impression, the overall sentiment is that Hotel Martell offers a prime spot paired with splendid comfort and attentive service.

Breakfast
Hotel Martell offers a breakfast experience that strikes a balance between delicious offerings and areas for improvement. Many guests have highlighted the breakfast as very good, super delicious and generous, often praising the typical and fresh options available. The breakfast is described as tasty and sufficient with nice service ensuring a satisfying start to the day. Some reviews applaud the multiple options and the overall quality of the meals, noting the excellent and great breakfast experiences.

However, there are consistent mentions of aspects that could be improved. Some guests found the breakfast bland, not very tasty or limited in variety. There were comments about the restaurant staff needing to be more service-oriented with suggestions like serving coffee directly to the table. The breakfast area was also criticized for slow service with one guest waiting an hour to be served. Additionally, some were displeased with the early closing time and the lack of a welcoming atmosphere.

Overall, while the breakfast at Hotel Martell receives praise for its tastiness and good service, there are notable suggestions for enhancing variety, serving speed and overall experience.

Rooms
Hotel Martell boasts rooms that are consistently praised for their cleanliness, comfort and spaciousness. Reviewers highlight the very comfortable beds and the large size of the rooms, offering ample space that includes areas for working and doing makeup. The rooms are described as elegant, well-equipped and of good quality with many guests noting the overall completeness and nice ambiance. The facilities are well-maintained and the customer service is highly regarded with attentive and friendly staff contributing to the pleasant experience. Additionally, the accommodation is competitively priced, making it an attractive option for travelers seeking value. Despite a minor issue with a specific room configuration, the overall impression of Hotel Martell's rooms remains highly positive.

Beds
Hotel Martell stands out for its exceptional bed comfort. Guests consistently highlight the beds as a standout feature, describing them as very comfortable and incredibly soft, making for a restful night's sleep. The spaciousness and quality of the mattresses contribute to an overall positive experience, allowing guests to rest well during their stay. Although a few reviews mention uncomfortable beds, the majority praise the hotel's efforts in ensuring a comfortable and relaxing stay with super comfortable beds being a notable highlight.

Cleanliness
Hotel Martell has garnered numerous compliments for its excellent cleanliness standards. Guests have consistently noted that everything within the hotel is very clean, from the rooms to the shared facilities. Many appreciated the large, clean rooms, describing them as both tidy and comfortable. Additionally, the bathrooms received praise for cleanliness, featuring high-quality towels and ample toilet paper.

Visitors repeatedly highlighted the well-lit and tidy state of the facilities, which contributed significantly to a positive experience. The hotel staff also came in for praise, often described as friendly and attentive, adding to the overall sense of comfort and cleanliness. Despite some minor suggestions for improvement, the general consensus is that Hotel Martell is a clean and comfortable place to stay with a conscientious and welcoming staff.

Staff
At Hotel Martell, the staff consistently receives high praise from guests for their friendliness, efficiency and attentiveness. Guests highlight the warm and sociable nature of the employees with many specifically noting how swiftly their needs and requests were handled. The receptionists and security personnel are often described as exceptional, contributing to an overall sense of being well cared for throughout their stay. The hotel team is frequently mentioned for going above and beyond to ensure guest satisfaction, even during early morning check-outs. This level of attention and service extends across all interactions, leaving a lasting positive impression on those who stay at the hotel.


No, Hotel Martell doesn't have any pool.

No, a spa isn't available at Hotel Martell.

No, Hotel Martell doesn't allow dogs.

Yes, parking facilities are available at Hotel Martell.

No, Hotel Martell doesn't have a gym.

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