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Relais Santo Stefano

Sandigliano , Via Garibaldi 5 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsRelais Santo Stefano is highly praised for a variety of features, creating a comprehensive and pleasant stay for guests. Its excellent location near Biella, nestled in serene greenery, makes it an elegant retreat for relaxation and business alike. The picturesque setting close to local attractions like the medieval village Ricetto and nearby golf courses is a significant boon with ample parking and well-maintained common areas further enhancing the appeal.

The breakfast experience garners high marks thanks to its generous and diverse buffet, featuring fresh and well-presented options from homemade cakes to fresh fruit. Though there is room for improvement during peak times, the overall positive reception highlights the quality and abundance of selections. Dinner service at the hotel's restaurant also stands out with high-quality gourmet and local dishes, complemented by an extensive wine selection and pleasant dining environments such as garden tables and terraces.

The spacious and clean rooms, some equipped with Jacuzzis, saunas and mini-fridges, ensure a comfortable stay. Though the décor is considered somewhat outdated by some, the overall comfort, soundproofing and amenities like air conditioning contribute to a relaxing atmosphere. The hotel maintains high cleanliness standards, which is consistently noted and appreciated by guests.

Staff at Relais Santo Stefano receive commendations for their friendliness, professionalism and multilingual abilities, providing warm and efficient service. There are occasional comments about disorganization, but these are outliers in an otherwise positive consensus.

The hotel's spa is another highlight, offering excellent massages, Nuxe treatments and facilities such as a sauna, Turkish bath and jacuzzi. Paid access is deemed reasonably priced, maintaining a serene ambiance. The gym is modern and well-equipped with Technogym machines, though the provision of water and towels could be improved. The pool, though enjoyable and well-maintained, could benefit from enhancements like a more accommodating temperature and additional sunbeds.

Relais Santo Stefano also provides tennis and paddle courts, which guests appreciate despite some maintenance variability. The family-friendly atmosphere is notable with spacious rooms and amenities catering to children and parents alike, along with helpful local knowledge for family tours.

Overall, Relais Santo Stefano wins favor with guests for its excellent location, comfortable accommodations, high cleanliness standards and friendly staff. The breakfast and dinner experiences, along with the well-regarded spa and fitness facilities, ensure a memorable stay, making it a recommended choice for both quiet getaways and family vacations.
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Hotel with EV Charging Stations

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

Hotel with Tennis Courts

Number of all tennis courts 2

Number of indoor/covered tennis courts 2

Number of lighted tennis courts 2

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Single Room Featuring free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned single room features a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.

Deluxe Double Room Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a safe deposit box, a carpeted floor as well as garden views. The unit has 1 bed.

Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a bidet. The suite features a minibar, a wardrobe, a safe deposit box, a flat-screen TV with satellite channels, as well as garden views. The unit has 1 bed.

Suite This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 3 beds.

Standard Queen Room Featuring free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.

Standard Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.

Standard Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit offers 3 beds.

Superior Queen Room This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

Superior King Room This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

Deluxe Double Room with Balcony This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

Family Room Offering free toiletries, this family room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned family room offers a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.

Junior Suite with Balcony This air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.

Superior Suite The spacious suite provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Deluxe Suite with Spa Bath The hot tub and sauna are the special features of this suite. The spacious suite provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Queen Room Providing free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.

Suite with Garden View This suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a safe deposit box, parquet floors as well as garden views. The unit offers 1 bed.

About Relais Santo Stefano

License: 096059-ALB-00001, IT096059A1LJYLB666

Guest Reviews

8.4

Very Good

Location

Relais Santo Stefano boasts an excellent location, situated near Biella and surrounded by lush greenery, making it a peaceful retreat for those in search of tranquility. The hotel's positioning is particularly advantageous for golfing enthusiasts with several courses nearby and also proves convenient for both business travelers and those exploring the northwest region of Italy. The property is aesthetically pleasing, set in a serene area that provides a sense of being in the countryside while still being easily accessible and close to Biella and the medieval village Ricetto.

The hotel offers ample parking and spacious, well-maintained common areas and is said to be an inviting space enhanced by designer furniture. Its quiet locale ensures a relaxing break, ideal for walking or cycling, further contributing to its appeal as a getaway destination. Though the immediate surroundings might not be particularly charming or touristy, the hotel's location is overall very well-received, described as perfect for various types of visits, including work trips and short serene escapes.

Despite its somewhat remote position necessitating the use of a car, the convenience of being centrally located in the region and the calm environment far outweigh these minor drawbacks. The well-kept property and the welcoming atmosphere add to the positive experience for visitors, making Relais Santo Stefano a beautiful and comfortable place to stay.

Breakfast

Relais Santo Stefano receives high praise from guests for its breakfast experience. Many describe the breakfast as excellent with a generous and varied buffet that includes fresh, well-presented dishes. The selection offers a broad range of choices, both sweet and savory, ensuring that there is something for everyone. Guests particularly enjoy the homemade cakes and delicious offerings, often highlighting the high quality and freshness of the products, including fresh fruit and a variety of quality items. The breakfast is often referred to as rich, abundant and superb.

Despite the predominantly positive feedback, some guests feel that the breakfast could benefit from improvements, particularly during peak times when the buffet is not always replenished efficiently. A few reviews mention that the breakfast quality does not always meet the high standards expected from a four-star establishment, noting instances of packaged products and less impressive savory options. Additionally, some guests pointed out issues with organization and the availability of outside seating.

Overall, Relais Santo Stefano's breakfast is highly regarded for its diversity, quality and generous portions, making it a significant highlight of the stay for many guests. Nonetheless, there is room for improvement in service efficiency and variety to fully satisfy all guests' expectations.

Dinner

Relais Santo Stefano features an excellent restaurant that consistently receives high praise for its dinner service. Guests highlight the great quality of the food, which includes both gourmet and local ingredients, ensuring delicious and memorable meals. The variety of wine selections available complements the dishes well, offering a comprehensive dining experience.

The dining environment is inviting with options like garden tables and a nice dining area, adding to a relaxing atmosphere. Patrons often mention enjoying their meals on the terrace, enhancing the overall ambiance. Moreover, the pizza is a popular choice, known for its quality despite occasional comments about the ingredients, such as raw tomato topping.

On the service front, while the staff is described as friendly and perfect, some reviews mention slower service times, especially in the evening, which contrasts with the high standards set by the food quality. Additionally, the menu has been noted to have limited choices, which could be a drawback for those looking for more variety.

Despite these minor issues, the restaurant stands out for its excellent cuisine and good value for money. The quality and deliciousness of both breakfast and dinner are frequently applauded with the restaurant being a highlight of the guests' stay. Overall, dining at Relais Santo Stefano is highly recommended, especially for those seeking high-quality dishes in a pleasant, relaxed setting.

Rooms

Relais Santo Stefano offers a range of spacious and comfortable rooms that guests consistently praise for their large size and cleanliness. The bathrooms are noted for their generous size and many rooms come with convenient amenities such as Jacuzzis and mini-fridges. The suites, particularly the ones with Jacuzzis, saunas and steam rooms, are highlighted as exceptional, offering a luxurious experience.

The ambiance throughout the hotel is described as comfortable and relaxing, supported by the elegant and well-kept surroundings. Despite this, some guests noted that the furnishings and decor in many of the rooms are somewhat outdated and in need of renovation with specific mentions of dated carpets and peeling radiators. Issues such as a lack of modern sockets and some maintenance concerns were also mentioned.

However, the hotel compensates with very large and well-soundproofed rooms, ensuring a quiet stay. The Deluxe rooms and the junior suites are particularly cozy and spacious, making them favorable choices for guests. The air conditioning and overall comfort of the rooms contribute to a pleasant stay, although occasional comments point out inconsistent room conditions upon initial check-in, such as a musty smell or a long drying time after showers.

In summary, Relais Santo Stefano impresses guests with its spacious and clean rooms, coupled with a comfortable and peaceful environment. The slightly dated decor and need for minor maintenance don't significantly detract from the overall positive guest experience.

Beds

Relais Santo Stefano features a range of bed experiences for its guests. Many guests have praised the beds as being very comfortable with some describing them as fantastic and extremely comfortable. The bedding quality has also received positive comments with many noting that it is good and clean.

However, opinions about the beds are mixed. Some guests found the mattresses too firm or even rock hard, which affected their sleep quality. There were also mentions of uncomfortable pillows with some finding them too high, resulting in a stiff neck. Additionally, a few reviews pointed out that the beds seemed dated, yet still clean.

Overall, while a significant number of reviews highlight the comfort of the beds and quality bedding, there is a noticeable disparity in guest experiences with some having less favorable impressions due to the firmness of the mattresses and pillows.

Cleanliness

Relais Santo Stefano impresses with its exemplary standards of cleanliness and maintenance. Guests consistently praise the hotel for its spotless rooms and impeccably clean surroundings. The attention to detail in room cleaning and the overall upkeep of the facility are frequently highlighted, making it a preferred choice for those who prioritize hygiene. The structure is described as very well-maintained and orderly with clean, fresh towels and tidy furnishings adding to the comfort of the stay.

Despite some remarks about the rooms being a bit outdated, the cleanliness of the rooms, bathrooms and public areas overshadows these minor critiques. The hotel staff's commitment to ensuring a clean environment is evident, as reflected in the many positive mentions of immaculate and well-kept facilities. Even the spa area shines in terms of cleanliness.

Though there are rare instances of guests encountering less than perfect conditions, the overwhelming feedback is that Relais Santo Stefano maintains a very high standard of cleanliness, contributing significantly to its appeal.

Staff

The staff at Relais Santo Stefano generally receive high praise from guests, being described as friendly, professional and helpful. A majority of reviews highlight the warmth and kindness of the personnel with specific mentions of the receptionists' welcoming attitude and courteous service upon arrival and check-out. Guests often noted the staff's professionalism and preparedness, especially emphasizing their multilingual abilities and extensive knowledge.

Despite some isolated comments about unfriendly or inattentive service, particularly within the service and pool areas, the overall consensus is that the staff are incredibly accommodating and hospitable. The cleaning staff is also singled out for their friendliness and efficiency, ensuring clean rooms and pleasant surroundings. Wait staff and reception, in particular, are often mentioned for their courtesy and helpfulness, even though there were occasional remarks about disorganization.

In sum, Relais Santo Stefano boasts a largely commendable team known for their exceptional friendliness and willingness to assist guests, significantly contributing to a positive overall service experience.

Spa

Relais Santo Stefano boasts a wonderful spa that consistently impresses its guests with its exceptional quality and array of services. The spa is described as lovely, clean and exclusive with excellent massages and amazing Nuxe treatments frequently highlighted by reviewers. Guests appreciate the well-trained staff who provide professional and top-notch services. The spa suite is spacious and well-equipped, offering a relaxing and pampering experience with a variety of treatments available.

Although the facility is not large, it features amenities such as a sauna, Turkish bath and a nice jacuzzi, creating a serene and quiet ambiance. The spa's excellent quality comes with the caveat of paid access, which guests feel is reasonably priced. Despite some occasional issues with the whirlpool and limited availability during peak times, the overall experience remains very positive. The staff's dedication to maintaining the spa's cleanliness and offering superior services leaves a lasting impression, making it a highly recommended destination for travelers seeking to unwind and rejuvenate.

Gym

Relais Santo Stefano's gym stands out as a highlight for many guests. It's praised for being modern and well-equipped with Technogym machines. The gym is described as functional, spacious and a useful resource with a superior appearance, making it an excellent place for fitness enthusiasts. Visitors appreciate the brand new fitness center, noting it has good facilities and effective air-conditioning. While some guests mentioned the gym lacks water and towels, the overall reception of the gym is highly positive with many enjoying their workout experience. Additional offerings such as great massages complement the fitness amenities, making this facility a valuable part of the hotel's extensive services.

Pool

Relais Santo Stefano features an inviting pool area that receives high praise from many guests. The outdoor pool, noted for being both good and very enjoyable, stands out as a beautifully maintained facility. Despite some mentioning its cold temperature, it remains a pleasant spot for relaxation. The pool area is clean, well-kept and comes with a lifeguard for added safety.

However, there are also some areas for improvement. The pool is described by some as small and occasionally crowded with limited sunbeds available. Mandatory swim caps are required, which might be a minor inconvenience for some visitors. The pool water temperature is sometimes considered too cold and environmental factors like mosquitoes and nearby building sites can detract from the overall experience.

The pool's proximity to the gym adds convenience and the outdoor amenities, including tennis and padel courts, enhance the recreational offerings. While the pool seasons and timings could be more accommodating, the overall facilities are appreciated by guests. The pool area at Relais Santo Stefano offers a generally pleasant experience, though there is room for enhancements to better meet guest expectations.

Tennis

Relais Santo Stefano offers a variety of sports facilities, including tennis and paddle courts. Guests frequently highlight the availability of these courts, noting that they are a nice feature of the hotel. Both tennis and paddle courts are mentioned as being part of the amenities. However, some guests feel that the tennis courts could use better maintenance as they appear less well-kept compared to other parts of the complex. Overall, the inclusion of tennis and paddle courts is positively received with some room for improvement in their upkeep.

Family

Relais Santo Stefano is highly regarded as an excellent destination for families. It offers a family-friendly atmosphere where both children and parents can enjoy a pleasant stay. The hotel features spacious rooms that cater to the needs of a family, ensuring everyone has enough space to relax comfortably. The well-maintained grounds provide a pleasant environment for both active play and relaxation.

The hotel staff provides helpful local knowledge, enhancing the family experience with the availability of family tours to nearby cities. These tours offer a great opportunity for families to explore the local area together. Additionally, the amenities for young children are thoughtfully provided, including appropriate toys that kids find enjoyable and everything necessary for taking care of a baby.

Although there are pool restrictions for certain activities, the family-friendly environment and the array of services available make Relais Santo Stefano a wonderful place for a family stay. Families appreciate the accommodating nature of the hotel, which ensures that both children and elderly parents feel welcome and comfortable throughout their visit.

4 Star

Relais Santo Stefano offers a mixed experience for its guests, a blend of four-star ratings and some missed expectations. Many visitors noted the hotel provides a true four-star service with professional and courteous staff, marking it as a good value choice. Several reviews mentioned the facilities and services being on par with or even exceeding what one might expect from a standard four-star establishment with a few guests suggesting it deserves an extra star due to its commendable standards.

However, the feedback also highlighted certain areas needing improvement. Multiple guests felt the rooms and amenities were not fully up to four-star standards, pointing out issues like old and unclean furniture, particularly in the junior suites and bedding that didn't meet expectations. The breakfast received mixed reviews with some guests finding it didn’t offer the variety and quality typical of a four-star hotel. The limited availability of SPA slots during the COVID era also drew criticism, contrary to what guests expected from a hotel with SPA facilities in its name.

Overall, while Relais Santo Stefano is praised for its value and professional service, there are areas where it falls short of the four-star benchmark, particularly in room quality and certain amenities.

Rooms with Jacuzzi / Hot-Tub

Relais Santo Stefano offers a range of rooms that include jacuzzis with many guests highlighting the feature as a major plus. The bathrooms equipped with jacuzzis have received praise with comments describing the experience as amazing and really good. The suites featuring not just a jacuzzi but also a sauna and steam room are noted as exceptional. However, feedback also indicates some inconsistencies, such as a whirlpool being out of order and certain rooms not meeting jacuzzi expectations. Additionally, some mention that the jacuzzi tub feels dated. Despite these minor drawbacks, the availability of jacuzzis and whirlpool tubs in several rooms contributes positively to the overall guest experience.

Business

Relais Santo Stefano is particularly suited for business travelers, offering a range of high-end services that cater to professional needs. The conference rooms are notably spacious and well-equipped, providing an excellent atmosphere for business meetings and events. Guests appreciate the convenience of having big conference facilities available, making it an ideal venue for conferences and work-related gatherings. The offerings are thoughtfully integrated, ensuring a seamless experience for those staying overnight for business. Additionally, the ample breakfast options provide a solid start to a busy day of meetings. Despite occasional crowding due to events and the attached sports center, the overall setup remains highly functional for business purposes.

Accessible

Relais Santo Stefano offers excellent accessibility for guests with disabilities, ensuring a comfortable and convenient stay. The hotel is wheelchair accessible and features spacious rooms with balcony access. The large bathrooms are well-equipped with refined, high-quality bath products, adding a touch of luxury to the experience. The overall structure of the hotel is thoughtfully designed and includes free internal parking, which adds to the convenience. Active older guests will find the environment motivating and friendly with staff readily available to assist as needed. Moreover, appropriate meals are provided and arrival procedures are handled smoothly, contributing to the overall ease and comfort of the stay.

Outdoor Pool

The outdoor pool at Relais Santo Stefano is frequently praised for its cleanliness and spaciousness, providing a well-maintained and attractive feature for guests. Surrounded by a lush garden, the pool creates a serene and enjoyable atmosphere, adding to the overall appeal of the hotel's outdoor spaces. Despite being unheated, which might be less comfortable during the autumn period, the pool remains a popular suggestion among visitors. The hotel's compact layout ensures that all amenities, including the pool, are easily accessible, enhancing the convenience and satisfaction of staying at Relais Santo Stefano.

Honeymoon

Relais Santo Stefano offers an excellent experience for honeymooners with specialized packages that include room upgrades and personalized services. The staff is noted for their efficiency and ability to create a welcoming atmosphere. Guests can enjoy a restful sleep thanks to well-equipped rooms and find value in the good breakfast offerings. The hotel's public spaces are beautifully maintained, adding to the overall charm. Efficient check-out processes also contribute to a seamless stay. Highly recommended for weddings and honeymoons alike, Relais Santo Stefano provides a memorable and comfortable experience.

Luxury

Relais Santo Stefano offers a luxurious atmosphere with high-end, elegant decor and superb amenities. The hotel features luxuriously furnished spaces and provides luxury dining options along with a top-tier spa and gym. Guests can enjoy the exquisite ambiance and exclusive feel of the hotel, which is designed to be appropriate for relaxation. The structure is overall luxurious, featuring very high-end, finished elements that contribute to an ambient and refined experience. However, there are some areas that require structural upgrades and the hotel has received some feedback indicating it does not always meet the expected luxury standard. Despite these few drawbacks, it delivers five-star treatment and offers luxury at an affordable price.

Romantic

Relais Santo Stefano offers a romantic ambiance ideal for couples seeking a quiet and relaxing escape. With various romantic dinner packages and dedicated dining options for two, it creates a memorable experience for those looking to celebrate love. The hotel's secluded and tranquil setting enhances its romantic appeal, making it highly recommended for a couple's getaway. However, it's worth noting that the urban context of the relais may be more appropriate for conventions than for those specifically planning a weekend dedicated solely to romance.

Dog Friendly

Relais Santo Stefano provides a generally positive environment for dog owners. The hotel is recognized for its dog-friendly accommodations, accepting pets and treating them warmly. Guests appreciate the ample space for dogs to walk, highlighting it as a great feature. Larger dogs are also welcomed comfortably. However, there are a few considerations: an extra surcharge for pets and limited areas for dogs, such as restrictions near the pool and lack of shaded spots. A minor service lapse was noted when water for a dog wasn't delivered. Despite these, many find their experience with pets very repeatable.

Yes, Relais Santo Stefano has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Relais Santo Stefano.

Yes, Relais Santo Stefano welcomes dogs.

No, parking facilities aren't available at Relais Santo Stefano.

Yes, Relais Santo Stefano has a gym.

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