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MW Douro Wine & Spa

Santa Marta de Penaguiao , Rua Marechal Teixeira Rebelo Nº 136, Cumieira (Show on Map)

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Summary of reviewsThe MW Douro Wine & Spa Experience Hotel Collection is highly regarded for its serene and picturesque location in the stunning landscapes of the Douro Valley, providing exceptional views of vineyards, mountains and the Douro River, perfect for a relaxing retreat. Though the hotel’s remoteness offers a tranquil escape, it also means limited nearby amenities and can be challenging to locate.

The breakfast is celebrated for its quality, freshness and variety with a notable array of homemade cakes, fresh juices, cheeses and meats, catering to various dietary needs. The friendly and attentive staff further enhance the dining experience, although occasional issues with variety and service consistency have been noted.

The dinner experience has received praise for the elegant ambiance and high-quality cuisine, particularly themed dinners, yet some guests felt the prices were too high for the value provided. The room accommodations are consistently lauded for their spaciousness, modern decor, comfort and stunning views, despite minor issues like privacy concerns in bathrooms and some signs of wear.

Cleanliness throughout the hotel is generally well-maintained with rooms and common areas being spotless, though there have been occasional concerns about the pool and spa areas' upkeep. The staff’s friendliness and willingness to go above and beyond leave a significant positive impression, contributing greatly to the overall guest satisfaction.

Wi-Fi service, although available and considered good in many areas, can be inconsistent, especially in more remote parts of the hotel. The spa facilities, while praised for warmth, friendly staff and overall pleasant ambiance, suffer from maintenance and service availability issues, limiting the full potential of the guest experience.

The gym facilities stand out as well-equipped and accessible around the clock, meeting guests' expectations despite its smaller size. Conversely, the pool facilities have mixed reviews; the indoor pool is appreciated for its warmth and 24/7 availability, while the outdoor pool suffers from frequent unavailability and maintenance issues, diminishing the overall guest experience.

Parking is generally ample and appreciated for its cleanliness and availability of EV chargers, though access issues from the parking lot to the hotel could be improved.

In conclusion, the MW Douro Wine & Spa Experience Hotel Collection excels in providing a tranquil and beautiful setting, high-quality breakfast and exceptional service with room for improvement in certain areas like pool maintenance and dinner value.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Double Room Vineyards View with Balcony This double room has a balcony, patio and tile/marble floor. When booking more than 5 rooms, different policies and additional supplements may apply.

Deluxe Double Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as a quiet street view. The unit offers 1 bed.

Deluxe Double Room with Terrace The spacious double room offers air conditioning, soundproof walls, a terrace with a quiet street view as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Superior Studio This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as mountain views. The unit has 3 beds.

Junior Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as mountain views. The unit has 3 beds.

About MW Douro Wine & Spa

License: 8890/RNET

Guest Reviews

Location

The MW Douro Wine & Spa Experience Hotel Collection is situated amidst the breathtaking landscapes of the Douro region, offering stunning views of the surrounding vineyards and valley. Guests appreciate the hotel’s peaceful and tranquil setting, ideal for those looking to escape the city and unwind in nature. The views from the rooms and common areas, including vistas of the mountains and the Douro River, are consistently praised for their beauty and serenity.

Despite its idyllic location, the hotel is somewhat remote, located a short drive from Régua, Lamego and Vila Real. This isolation is seen as both a positive for its peacefulness and a challenge due to the limited nearby amenities such as restaurants and cafés. Guests have noted that the location provides a wonderful retreat-like feeling, although it can be a bit difficult to find with confusing directions and inadequate signage contributing to the challenge.

The hotel’s proximity to local towns like Santa Marta de Penaguião and vineyards makes it a good base for exploring the Douro Valley, even if it requires some driving. While some views from the property are less picturesque, such as those facing an industrial area or parking lot, the majority of the hotel offers sweeping, majestic landscapes that are perfect for relaxation and breaking the routine.

Overall, the serene location combined with the beautiful natural surroundings makes this hotel a great option for a quiet and restful getaway, though potential visitors should be prepared for its remote setting and limited local conveniences.

Breakfast

The breakfast experience at MW Douro Wine & Spa Experience Hotel Collection receives high praise for its exceptional quality and freshness. Guests repeatedly commend the delicious offerings, including fresh and varied items such as homemade cakes, fresh orange juice, scrambled eggs made to order and a wide selection of cheeses and cured meats. There are also options for plant-based milks and lactose-free products, making it inclusive for those with dietary restrictions.

Many guests highlight the breakfast's high standards with terms like fantastic, wonderful, superb, exceptional and divine frequently used. The friendly and attentive staff enhance the dining experience, offering personalized services, like preparing eggs with desired ingredients.

However, some reviews point out areas for improvement. A number of guests feel the breakfast lacks the variety expected from a 5-star establishment with limited options for fruit and juices. Occasional shortages of items like local bread and bacon, along with organizational issues, have also been mentioned. Some guests were disappointed by the need to wait for certain dishes and found the layout of the breakfast area suboptimal.

Overall, while there are occasional criticisms about variety and service consistency, the majority agree that the breakfast at MW Douro Wine & Spa Experience Hotel Collection stands out for its quality and the freshness of its offerings, enhanced by the beautiful views and the exceptional staff service.

Dinner

The dinner experience at MW Douro Wine & Spa Experience Hotel Collection has garnered mixed reviews from guests. On the positive side, many praised the restaurant's elegant and cozy ambiance, describing it as a beautiful space with a great view. The cuisine was often highlighted with dishes like the mushroom risotto, Portuguese-style steak and Japanese-inspired meals receiving commendation. Guests also appreciated the quality of the ingredients and the well-prepared and delicious food, particularly at themed dinners and live music nights. The breakfast also received high marks for its variety and freshness.

However, numerous reviews pointed out that the prices at the restaurant were excessively high, often citing a poor quality-price ratio. The lack of variety in the menu and the limited vegetarian options were recurring concerns. Service issues were also prevalent with reports of slow and inattentive service and unavailability of certain dishes by mid-evening. Some guests found the quality of certain dishes, like sushi, below expectations and others described specific meals as basic or ordinary.

In conclusion, while the food at MW Douro Wine & Spa's restaurant is generally considered good and occasionally exceptional, the high prices and inconsistent service have left many guests feeling that the dinner experience did not meet the standards expected from a high-end establishment.

Rooms

At the MW Douro Wine & Spa Experience Hotel Collection, guests consistently highlight the rooms as spacious, comfortable and beautifully decorated. Many guests enjoyed spectacular views of the vineyards and the surrounding landscape from their rooms, which added to the charm of their stay. The rooms are described as clean, modern and well-furnished, providing all necessary amenities for a pleasant experience. The beds are particularly noted for their comfort and the overall decor receives high praise for its aesthetic appeal.

However, some reviews indicate a lack of privacy in the bathrooms, highlighting the presence of glass doors and poor soundproofing as problematic. Additionally, a few rooms exhibited signs of wear and tear and certain views, such as those facing a factory or abandoned buildings, were less desirable. There were occasional issues with room readiness at check-in and inconsistent cleaning schedules.

Despite these minor drawbacks, the general sentiment is one of satisfaction with the room quality, comfort and the beautiful scenery that surrounds the hotel.

Beds

The MW Douro Wine & Spa Experience Hotel Collection stands out for its notably comfortable bedding, earning high praise from guests for its cozy and restful beds. The general sentiment highlights beds that are not only comfortable but also equipped with quality mattresses and soft, cozy sheets. Many visitors particularly appreciated the excellent and very comfortable mattresses, suggesting a great night's sleep is virtually guaranteed. Several reviews also mentioned the superb comfort of both the beds and pillows, enhancing the overall sleeping experience.

The rooms complement these comfortable beds with their spacious and well-decorated ambiance, making for an elegant and inviting environment. The fresh sheets and towels add to the cleanliness and comfort of the stay, contributing to an all-around positive atmosphere.

However, there were occasional remarks about less-than-ideal experiences, such as poorly ironed bed linens or beds that were not made with care. Some guests mentioned minor discomforts with the bed size or the pillows not suiting their preferences. Despite these sporadic issues, the overarching feedback celebrates the hotel’s comfortable accommodations.

In summary, guests of the MW Douro Wine & Spa Experience Hotel Collection can largely expect a peaceful and comfortable stay, thanks to the high-quality bedding and well-appointed rooms, even if there are occasional inconsistencies.

Cleanliness

MW Douro Wine & Spa Experience Hotel Collection has garnered mixed feedback regarding its cleanliness. Many guests praised the hotel for its very clean and well-maintained rooms, often describing them as spotless, impeccably clean and fragrant with a pleasant scent. The common areas, including public spaces and the reception area, were frequently mentioned as clean and well-organized, contributing to the overall positive impression.

However, several guests highlighted some significant issues. The pool area did not meet expectations with reports of poor maintenance and algae presence. The indoor pool and spa facilities also faced criticism for inconsistent cleanliness and neglected areas. Additionally, some guests found construction debris and dust upon arrival and there were instances of cleaning services taking an unusually long time or being late despite morning requests.

Despite these drawbacks, the hotel is generally perceived as clean and comfortable with efficient and attentive housekeeping services in most areas. Yet, improvements in the regular maintenance of outdoor spaces and specific facilities could enhance the overall guest experience.

Staff

The MW Douro Wine & Spa Experience Hotel Collection receives high praise for its staff's friendliness and attentiveness. Guests consistently note the warm and welcoming nature of the team, who are always ready to help and eager to ensure a pleasant stay. Employees are often described as super friendly, available and professional, creating a comfortable and hospitable environment.

Despite occasional mentions of understaffing and the need for more training, the staff's dedication and positive attitude seem to make up for these minor shortcomings. Specific staff members, such as Tiago and Carlos, receive individual accolades for their exceptional service.

Guests appreciate the attentive service from check-in to check-out with many highlighting the staff's ability to go above and beyond in fulfilling requests. The reception staff is particularly noted for their efficiency and pleasant demeanor. Overall, the attentiveness and responsiveness of the team leave a lasting impression, contributing significantly to the overall positive experience at the hotel.

Wi-Fi

The Wi-Fi at MW Douro Wine & Spa Experience Hotel Collection generally received mixed reviews, but positive feedback is noteworthy. Several guests found the Wi-Fi to be good, consistent and even fantastic in some areas. The signal worked nicely and was described as decent by some visitors with good integration service with mobile phones. However, there were mentions of weak connections, especially in remote rooms and common areas. Some noted that Wi-Fi access was only available in the reception area and lobby and a few reviews indicated that the Wi-Fi simply didn't work or struggled. Despite these occasional issues, the overall sentiment shows that guests appreciated the good Wi-Fi service where it was available.

Spa

The 'MW Douro Wine & Spa Experience Hotel Collection' spa has received a mixed set of reviews with many guests highlighting both positive and negative aspects. Among the positive feedback, the spa is praised for its warm and friendly staff, excellent facilities, 24/7 accessibility and great quality services including a pleasant indoor pool, saunas, Turkish bath and well-maintained gym. Many guests appreciated the heated pool and relaxing ambient music and the spa's integrated and organized ambiance. Spa amenities such as fruit, juice, flavored water and small cakes available throughout the day added to the pleasurable experience.

However, some guests noted that the spa is quite small for the size of the hotel and often found it to be crowded and noisy. Specific areas of concern included the condition and temperature of the pool water, cleanliness issues and the strong odor in the indoor pool area. There were also complaints about the lack of available therapists, limitations in spa service hours and the difficulty in booking massages. The Turkish bath's frequent non-operational status and the additional charge for spa access were also mentioned.

Although the spa offers a serene and calming environment with good infrastructure, it falls short in maintenance and service availability. The spa is considered extraordinary by some, but it is clear that improvements could enhance the overall guest experience, such as better maintenance of facilities, consistent availability of staff and upgrades in cleanliness and temperature regulation.

Gym

The MW Douro Wine & Spa Experience Hotel Collection receives largely favorable reviews for its gym facilities, praised for being well-equipped and offering a wide range of quality equipment. Guests find the gym to be sufficiently stocked despite its smaller size, making it impressive for a hotel gym. The gym is also accessible 24/7, providing convenience for early risers and night owls alike.

While the space is compact, it doesn't lack in variety, offering everything from punching bags to diverse training equipment. Many reviewers highlight that it meets or exceeds their expectations for a hotel gym, describing it as excellent, very good and even first-class in terms of equipment and maintenance. However, a few points of improvement were noted, such as the lack of air conditioning and some suggestions for enhancing the facilities further. Overall, guests appreciate the gym as a key feature of their stay, complementing the spa and indoor pool amenities.

Pool

The MW Douro Wine & Spa Experience Hotel Collection receives mixed reviews regarding its pool facilities with notable emphasis on areas needing improvement. The outdoor pool has been frequently unavailable due to ongoing construction and maintenance issues, causing disappointment among guests. When accessible, visitors appreciate the beautiful views from the pool with some describing the pool setting as perfect.

The indoor pool earns positive remarks for its warm temperature, relaxing ambiance and round-the-clock availability, though a few guests note it is too small and not always optimally clean, citing occasional issues with water clarity and odors. There are also concerns about overcrowding and inadequate cleanliness, particularly in the outdoor pool with reports of algae, litter and poolside maintenance problems, including broken sunbeds and dry grass.

A regular point of praise is the attentive staff and the well-integrated spa facilities, including a nice Turkish bath and sauna. Nonetheless, guests express concerns about the pool area lacking privacy and sufficient shade with a call for more umbrellas and better seating arrangements.

Overall, while the pools themselves can be enjoyable and offer stunning views, the maintenance and cleanliness standards require significant improvement and the outdoor pool's frequent unavailability remains a notable drawback.

Parking

Guests of the MW Douro Wine & Spa Experience Hotel Collection have shared mixed feedback regarding the parking facilities. On the positive side, many appreciated the ample free parking available with plenty of clean and well-maintained spaces. The convenience of EV chargers in the parking lot was also noted. However, guests consistently mentioned several issues. Access to the hotel from the parking lot requires navigating stairs, which was inconvenient for many, especially those with mobility issues or heavy luggage. The parking is outdoors and uncovered and during crowded events such as conferences, spaces can become limited. Some found the parking area tight and poorly maintained. Security concerns were raised as the parking lot is always open and not covered. While valet parking is not provided, the staff made efforts to assist where possible. Overall, while free and available parking is a plus, the hotel could improve accessibility and management to enhance guest satisfaction.

EV charging stations

MW Douro Wine & Spa Experience Hotel Collection provides electric vehicle (EV) charging facilities as part of its amenities. Several reviews mention the presence of EV chargers, highlighting eco-friendly options available for guests. Notably, there are working charging stations with some even being complimentary for hotel guests. However, there were also reports of non-functional chargers and difficulty finding them. Despite having designated EV charging spaces in the open parking lot, clearer signage and better maintenance could enhance the overall experience. Overall, the hotel makes notable efforts to accommodate electric vehicle users, though some improvements in visibility and reliability of the chargers could be beneficial.

Family

MW Douro Wine & Spa Experience Hotel Collection is ideal for families seeking a comfortable and enjoyable stay. The hotel exudes a strong family-friendly atmosphere and is particularly welcoming to guests traveling with children. Amenities are designed with family comfort in mind, including family suites and rooms equipped with extra beds or cribs for the little ones. Many guests have appreciated the family-oriented ambiance and the courteous, friendly spa staff.

The serene, quiet surroundings create a perfect environment for family retreats. Various activities cater to families with children's swimming sessions and designated play areas enhancing the stay for younger guests. The hotel's family manager ensures that families feel well taken care of. Combining these with courteous service, guests have highlighted the overall quality of their experience.

However, some areas could use improvement. The children's pool has been noted as crowded at times and the outdoor area might benefit from enhanced maintenance and safety features. A playroom addition would greatly improve the offering for children. Despite these minor setbacks, the hotel remains a great choice for family trips, offering a blend of peaceful relaxation and family-friendly amenities.

5 Star

MW Douro Wine & Spa Experience Hotel Collection appears to be often reviewed as not meeting the high expectations of a five-star hotel. Numerous guests have highlighted various shortcomings in service, amenities and overall quality, noting that it often feels more like a four-star establishment. Specific complaints include a lack of attention to detail, insufficient amenities and subpar breakfast quality that do not align with the five-star status.

Despite the luxurious atmosphere and excellent aspects of the spa and some hotel services, these positive notes fall short in compensating for the overall experience, which many felt did not justify the premium pricing. Issues such as inadequate service, lack of privacy in the spa, view of a factory rather than the Douro views expected and absence of a porter to assist with luggage were some factors contributing to disappointment.

While there's recognition of the hotel's potential and some instances of excellent service, guests frequently pointed out that the establishment needs significant improvements to be truly considered a five-star hotel. Expectations for quality and service at this level were not met with many reviewers recommending it be rated as a four-star hotel instead.

Business

MW Douro Wine & Spa Experience Hotel Collection has garnered positive feedback from business travelers. It offers good value for money, attentively addressing the needs of those on business trips. The hotel's facilities include quiet rooms with great views, providing a perfect place for both relaxing and working. The ambiance is business-friendly, complemented by an open office space, conference rooms and meeting spaces suitable for business gatherings. Comprehensive business services and amenities are available, making it well-equipped to cater to business travelers. Additionally, the on-site business center and conference facilities reinforce its reputation as a business-centric hotel, particularly during the week. Overall, the new hotel with its modern equipment, seems to be ideal for business conferences and meetings. However, it might not be the best fit for leisure travelers.

Accessible

The MW Douro Wine & Spa Experience Hotel Collection presents a mix of accessibility experiences for guests with disabilities. The hotel boasts wheelchair-accessible areas, rooms designed to accommodate disabled guests and accessible parking spaces, promoting a barrier-free stay. The 24-hour accessible spa and helpful staff further enhance the experience. However, the sauna and steam bath area, along with limited accessibility around certain hotel areas, fail to cater to all needs. Some rooms' furniture isn't user-friendly and lacks specific facilities for people with disabilities. Issues such as missing spa jets support for shorter users and the absence of a direct elevator from the parking lot indicate room for improvement in fully supporting guests with disabilities.

Outdoor Pool

The outdoor pool at the MW Douro Wine & Spa Experience Hotel Collection has garnered mixed reviews from guests. While some appreciated the pool as clean, beautiful and well-designed with incredible views, others noted several issues. There were complaints about the pool area being under construction and poorly maintained with instances of dirty water, algae and litter. Many found the pool small and cold and emphasized the need for better organization and privacy, as the pool is quite exposed to the street. Additionally, the surrounding grass was often dry and in poor condition. Despite these concerns, some guests still enjoyed the pool area for its sun loungers, umbrellas and moderate temperature in parts. The overall sentiment suggests that the pool area has potential but requires significant improvements in maintenance, cleanliness and facilities to meet guest expectations fully.

Indoor Pool

The indoor pool at the MW Douro Wine & Spa Experience Hotel Collection receives mixed reviews from guests. On the positive side, many find the pool delightful, particularly enjoying its heated temperature of 32C, making it suitable for evening swims and SPA activities. Some also appreciate the clean and comfortable environment of the pool area and its pleasant design. Additionally, the pool is accessible 24 hours, which adds to its convenience.

However, there are several areas of concern raised by guests. The pool often feels crowded due to its relatively small size and there's a shortage of loungers in the area. Cleanliness is another issue with reports of cloudy water, hair and dirt accumulation detracting from the experience. Additionally, some guests mention an unpleasant smell, possibly from sewage or mold and highlight the pool water being either too cold or not heated adequately. Such conditions make the pool less appealing and suggest a need for better maintenance and sanitation.

In summary, while the indoor pool has its charms, like a pleasant temperature and a nice design, improvements in cleanliness, size and overall maintenance could significantly enhance the guest experience.

Honeymoon

The MW Douro Wine & Spa Experience Hotel Collection is highlighted as an ideal destination for honeymooners, offering a perfect environment for a romantic getaway. Reviews emphasize that the hotel provides a great setting for celebrating special occasions such as anniversaries and honeymoons with special packages and surprises tailored specifically for these moments. The honeymoon suites and services are highly praised with many guests noting the well-organized experience and quality service. The atmosphere is particularly noted for its suitability for a wedding night, enhancing the romantic concern that makes it a perfect spot for newlyweds. Overall, the hotel is recognized as a prime choice for those looking to celebrate their love in a picturesque and thoughtfully curated setting.

Luxury

MW Douro Wine & Spa Experience Hotel Collection offers an intriguing blend of opinions regarding its luxury status with contrasting views emerging from guests. The positives highlight luxurious accommodations and a sophisticated vibe with contemporary rooms and details that link beautifully to the thematic elements of wine and the Douro region. Guests appreciated the luxurious amenities, perfect for a honeymoon and the 24-hour spa experience. The architecture left a lasting impression and the entire atmosphere resonated with some as truly 5-star, offering a cozy and relaxing luxury stay.

However, the hotel appears to have some inconsistencies concerning its 5-star rating. Multiple reviews noted that the hotel fell short of true 5-star expectations, mentioning issues like dirty windows, inadequate valet parking services and an overall tendency to cut corners. The service quality often did not align with guests' expectations for a 5-star hotel. Additionally, some mentioned that the property felt more like a 3-star establishment with infrastructure and services not meeting the supposed standard.

Despite the reports of luxurious vibes and modern, high-end amenities, the overall consensus suggests that while MW Douro does aim for a luxury experience, it has some areas in need of refinement to truly justify its 5-star label.

Romantic

The MW Douro Wine & Spa Experience Hotel Collection has garnered widespread acclaim as a premier destination for romantic getaways. Its modern, cozy atmosphere makes it an ideal backdrop for couples celebrating anniversaries, honeymoons or simply seeking an intimate escape. The hotel’s serene and peaceful environment offers the perfect opportunity to relax and recharge, making it a fantastic choice for a romantic weekend retreat.

Guests have praised the hotel's romantic ambiance, describing it as extremely romantic and perfect for couples looking to reconnect. The thoughtful touches by the staff, such as leaving treats and personalized notes for special occasions, enhance the intimate setting that many find perfect for celebrating moments like wedding anniversaries and Valentine's Day surprises.

For those planning a romantic dinner date or seeking a romantic atmosphere that encourages meaningful connections, this hotel excels in providing a harmonious blend of tranquility and romance. With an ambiance designed for lovers and an environment that is very accommodating to intimate experiences, the MW Douro Wine & Spa Experience Hotel Collection stands out as a quintessential destination for romantic escapades.

Yes, MW Douro Wine & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at MW Douro Wine & Spa.

No, MW Douro Wine & Spa doesn't allow dogs.

Yes, parking facilities are available at MW Douro Wine & Spa.

No, MW Douro Wine & Spa doesn't have a gym.

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