Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsLocated in one of Santiago's most desirable neighborhoods, Ola Santiago Providencia, Tapestry Collection by Hilton, offers guests a prime location close to Costanera Center Mall, multiple restaurants, cafes and subway stations like Tobalaba. The setting is both safe and serene, suitable for families and couples with easy access to key tourist attractions and essential services.
Guests have positive views of the hotel's breakfast, praising the variety and comprehensiveness of the buffet. The wide range of options includes proteins, fresh fruits, cold cuts, breads and dietary-specific choices like lactose-free and vegan items. Early breakfast service and packed meals for those on the move add to the convenience. However, peak hours can bring crowding and some guests noted repetitive offerings and the quality of coffee.
The dining experience for dinner receives mixed reviews. While some guests enjoy the seafood and cocktails and appreciate the restaurant's late hours, others find the menu limited and some meals lacking in flavor or improperly prepared. Issues with food quality and service inconsistency were noted, suggesting room for improvement.
Rooms at Ola Santiago Providencia are well-received for their comfort, modern decor and cleanliness. They are spacious, well-lit and soundproof, providing a high level of comfort with quality furniture and amenities like air conditioning and heating. While some guests noted smaller spaces for larger groups and issues with natural ventilation, the overall experience is positive with ongoing commendation for cleanliness and modern facilities.
The hotel's general cleanliness is a standout feature with immaculate rooms and common areas. Guests routinely praise the thorough daily cleaning and well-maintained environment. Minor housekeeping issues like occasional bathroom leaks and missed spots do not significantly detract from the overall positive experience.
Staff at the hotel are frequently commended for their friendliness, attentiveness and exceptional service. Specific team members receive special mentions for their helpfulness, contributing to a welcoming atmosphere. Though there are occasional lapses in friendliness and professionalism, the majority of guests highlight the staff's excellent customer service.
Free WiFi receives mixed reviews. While some guests found the WiFi connection strong and reliable, others encountered unstable or poor signals, particularly in certain areas or rooms, indicating a need for improved consistency.
The 24-hour gym is a well-regarded facility, appreciated for its spaciousness, cleanliness and well-equipped nature with quality machines and crossfit programs. Although some guests noted missing weights and occasional faulty equipment, the gym is generally seen as a valuable asset.
The pool area, though beautifully designed, receives mixed feedback due to its small size, cold water and limited hours. Some guests found it a pleasant spot for relaxation while others suggested enhancements such as heating and better accessibility.
Parking at the hotel is a significant advantage with guests consistently highlighting the free, ample and secure underground parking. This feature adds considerable convenience for those traveling by car.
Beds are praised for their comfort with quality pillows and sheets. While most guests found the beds to be extremely comfortable, a minority noted issues with hardness or bed size.
Business travelers find the hotel well-suited for their needs, benefiting from the excellent location, business-related facilities and smooth check-in and check-out processes.
Overall, Ola Santiago Providencia, Tapestry Collection by Hilton, offers a well-rounded experience characterized by its excellent location, modern comfort, attentive staff and commendable cleanliness. Some areas for improvement include dining consistency, WiFi stability and pool accessibility, but the hotel remains a strong choice for visitors to Santiago. Show more
Read review summaries for all categories
Categories
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Name of the pool:1
Location of the pool:Outdoor pool
Pool surface size:36 m2
Pool minimum depth:1,1 m
Pool maximum depth:1,1 m
Pool maximum length:12 m
When is the pool open?All year
Opening hours:10:00 - 20:00
Around the pool, there are also available:
Towels
Sunbeds
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Answers last updated by Ola Santiago Providencia, Tapestry Collection by Hilton
Double Room with Two Double BedsThe quadruple room features air conditioning, a minibar, a seating area, heating and a flat-screen TV with cable channels. The unit has 2 beds.
King RoomThis double room is air-conditioned and features a flat-screen TV with cable channels, a minibar, a seating area and heating. The unit offers 1 bed.
Junior King Suite with Sofa BedThe suite offers air conditioning, a minibar, a seating area, heating and a flat-screen TV with cable channels.
Guest Reviews
8.8
Excellent
Location
Ola Santiago Providencia, part of the Tapestry Collection by Hilton, is nestled in one of Santiago's most desirable neighborhoods, boasting an exceptional location praised by numerous guests. It's a stone's throw away from the bustling Costanera Center Mall, making it incredibly convenient for shopping enthusiasts. The proximity to multiple restaurants and cafes ensures that culinary delights are just around the corner and the nearby subway stations, including Tobalaba, enable effortless city exploration.
The hotel's setting in a quiet, safe neighborhood further enhances its attractiveness, making it a top pick for both family and couples seeking a serene environment that doesn't compromise on accessibility. Many guests highlight the hotel's strategic placement close to key tourist attractions and essential services like pharmacies and mini markets.
Modern facilities, comfortable rooms and attentive staff complement the hotel's prime location, making it a well-rounded choice for visitors. Whether the visit is for business or leisure, the hotel's location provides easy access to all of Santiago's renowned spots, including the Sky Costanera skyscraper and Cerro San Cristobal.
With its excellent blend of comfort, convenience and safety, Ola Santiago Providencia stands out as a perfect base for anyone looking to experience the best of Santiago.
Breakfast
Guests at Ola Santiago Providencia, Tapestry Collection by Hilton, have shared a generally positive impression of the breakfast offered at the hotel. Many appreciated the variety and completeness of the breakfast buffet, frequently describing it as very good, excellent and even sensational. There is a notable emphasis on the wide range of options available, including various proteins, fresh fruits, cold cuts and breads. The buffet also caters to different dietary preferences with lactose-free and vegan options, which several guests found commendable.
The breakfast service starts early, which is beneficial for those embarking on tours. Additionally, the hotel provides packed breakfasts for guests on the go, a thoughtful touch that enhances convenience.
However, there were some recurring issues noted. During peak hours, the breakfast area can become crowded and chaotic and there were instances of slow replenishment of buffet items. Some guests felt that the breakfast was repetitive with limited variety that could become monotonous for those staying multiple days. The quality of the coffee received particular criticism, cited as weak and cold by some reviewers.
Despite these critiques, the overall consensus is that the breakfast is a strong point of the hotel, offering a substantial and satisfying start to the day. With a few improvements, particularly in variety and service organization, the breakfast experience could be even better.
Dinner
The dining experience at Ola Santiago Providencia, Tapestry Collection by Hilton appears to be a mixed bag based on guest reviews. While some visitors found the food to be very good, others were less impressed by the offerings. The restaurant menu garners praise for its seafood and delicious cocktails with some guests enjoying their dinner and finding it reasonably priced and tasty. The bar and restaurant remain open until late, making it convenient for late check-ins.
However, there is significant room for improvement. Numerous reviews point out the limited variety of dishes, especially for children and some guests mentioned that meals were often tasteless with a few experiences of receiving improperly cooked food, such as a still-frozen pizza. Some reviewers also noted that the food could be pricey and the quality didn't always match the cost.
While some found dinner to be a pleasant experience with quality food, others described it as not very fresh, sometimes reheated and lacking in variety. Service issues, such as slow service or menu misunderstandings, were also mentioned. Overall, the dining experience seems to be inconsistent with standout meals and seafood overshadowed by recurring complaints about food quality and service.
Rooms
The rooms at Ola Santiago Providencia, Tapestry Collection by Hilton are widely praised for their comfort, modernity and cleanliness. Many guests appreciate the stylish and elegant decor, noting that the rooms are as shown in the photos with modern facilities and quality furniture. They enjoy the adjustable temperature settings, comfortable beds and the high level of cleanliness maintained throughout their stay.
The spaciousness of the rooms receives frequent commendation with many guests finding them roomy and well-lit, boasting large windows offering good views. The soundproofing within the rooms also ensures a quiet stay, contributing to the overall comfort. The rooms are described as practical, functional and well-equipped with good-sized beds and convenient amenities such as effective air conditioning and heating.
However, some guests note that while the rooms are comfortable, they can sometimes feel small, especially for larger groups or families. The bathrooms, despite being clean and functional, are often mentioned as being particularly tight on space. Additionally, the lack of natural ventilation and windows that cannot be opened are pointed out as potential drawbacks, making the air feel somewhat stale at times.
Despite these minor issues, the rooms are greatly appreciated for their modern, cozy and well-maintained interiors. The impeccable cleanliness and thoughtful room layouts add to the overall positive experience. The hotel delivers on providing a comfortable and contemporary stay with spacious rooms and a high standard of cleanliness that leave a lasting impression on guests.
Beds
Ola Santiago Providencia, Tapestry Collection by Hilton garners praise for its comfortable bed offerings. The majority of guest reviews highlight the exceptional comfort of the beds, complemented by quality pillows and sheets. Many describe the beds as super comfortable with consistent mentions of clean and impeccable bedding. Guests appreciate the spaciousness of the beds and the overall room comfort, including modern and well-designed rooms.
However, not all experiences were uniformly positive. A few guests found the beds to be hard or slightly uncomfortable and some mentioned issues with bed size. Despite these occasional criticisms, the general consensus is that the beds provide a restful and comfortable sleeping experience, contributing to an enjoyable stay at the hotel.
Cleanliness
Ola Santiago Providencia, Tapestry Collection by Hilton, garners significant praise for its cleanliness, often highlighted by guests. The hotel maintains a high standard with tidy, well-organized rooms that are frequently cleaned and well-maintained. Common areas also reflect this diligence, remaining spotless and orderly. Visitors repeatedly describe both the rooms and the overall environment as very clean with exceptional daily room cleaning ensuring guests' comfort.
Despite the overwhelmingly positive feedback, some reviews mention areas for improvement in housekeeping, such as occasional bathroom leaks and missed spots under the bed. However, these criticisms are overshadowed by the frequent commendations of the impeccable condition of the rooms and facilities.
The modern decor of the hotel complements its cleanliness, creating a welcoming and comfortable stay for guests. Cleanliness, combined with attentive service and excellent maintenance, marks Ola Santiago Providencia as a top choice for travelers valuing hygiene and tidiness.
Staff
Visitors to 'Ola Santiago Providencia, Tapestry Collection by Hilton' frequently praise the exceptional service provided by the hotel's staff. Many describe the personnel as friendly, attentive and helpful, consistently willing to go the extra mile to ensure a pleasant stay. Guests commend the warm and cordial reception team, highlighting their professionalism and readiness to assist. The bar staff also receive positive mentions for their friendliness and good service.
There are numerous instances of staff being described as incredibly dedicated and cooperative, creating a welcoming atmosphere throughout the hotel. Specific members, such as Camila and Ms. Cecilia at the reception, are noted for their outstanding assistance. Guests consistently feel well-tended to, whether through the attentive service at the front desk, the bar or during breakfast.
However, a few reviews point out areas for improvement, particularly mentioning occasional lapses in friendliness and professionalism among certain staff members. Despite these isolated incidents, the majority of guests find the staff's hospitality to be a highlight of their stay, emphasizing the team's ability to provide an excellent customer service experience.
In summary, the staff at 'Ola Santiago Providencia' are generally perceived as the cornerstone of the hotel's positive guest experience, characterized by their friendliness, attentiveness and exceptional service.
Wi-Fi
Guests of Ola Santiago Providencia, Tapestry Collection by Hilton, have expressed mixed sentiments regarding the hotel's WiFi service. Many found the WiFi connection to be good with some even describing it as excellent and strong, providing good coverage throughout the hotel. Free WiFi is another appreciated amenity, which performed well for several guests, highlighting instances of seamless internet access during their stay.
However, there were also notable concerns raised by other guests. Some encountered unstable or poor WiFi signals in certain areas of the hotel and a few mentioned that the WiFi did not work well in their rooms. Feedback included requests for a better signal and overall improvement with some noting issues like network downtimes and unreliable connectivity.
Overall, while the free WiFi service at Ola Santiago Providencia satisfies a segment of visitors with strong and stable performance in some instances, there is room for enhancement in terms of consistency and reliability across all areas of the hotel.
Gym
Ola Santiago Providencia offers a gym that has received numerous positive reviews from guests. The gym is open 24 hours, allowing for flexible workout schedules and is spacious, clean and well-equipped. Guests appreciated the high-quality facilities which include pulley machines, deadlift weights and even crossfit programs. The fitness center was frequently noted as excellent and amazing, contributing to an overall modern and beautiful experience. Despite some comments about missing weights and occasional faulty equipment, the gym is generally described as a great asset to the hotel. It's a good spot to stay active while enjoying the hospitality and modern amenities of this Hilton collection property.
Pool
Ola Santiago Providencia, Tapestry Collection by Hilton, offers a beautifully designed pool area that several guests have found enjoyable, albeit small and narrow. The terrace by the pool adds a pleasant touch, providing a serene environment for relaxation. Some visitors highlighted the area is tidy and has a nice ambiance, while others appreciated the additional amenities like the gym that accompany the pool facilities.
However, the pool has garnered mixed reviews regarding its size and temperature. Many guests remarked that the pool is smaller than expected, making it less suitable for swimming laps. Additionally, the water is often described as cold with suggestions that a heated pool would greatly improve the experience. There are also comments about the pool's cleanliness and slippery surfaces around it. Limited pool hours and occasional closures have left some visitors disappointed, especially those who reserved their stay specifically for pool access.
Overall, the pool at Ola Santiago Providencia offers a visually appealing spot to unwind but falls short regarding size, temperature and availability issues, which leaves room for improvement.
Parking
Guests at 'Ola Santiago Providencia, Tapestry Collection by Hilton' often highlight the parking facilities in their reviews. Most notably, parking is consistently mentioned as free of charge, which is a significant advantage. Reviewers frequently describe the parking as ample, spacious and easy to access, providing a comfortable experience for those traveling by car. Safety is also a prominent feature with terms like very safe, secure and underground used to express confidence in leaving vehicles at the hotel. The parking space is convenient and private, contributing to a hassle-free stay. Although some feedback mentions the parking lot is small, the overall sentiment is that it is good with ample options and good coverage. The secure, convenient and free parking at Ola Santiago Providencia adds considerable value to the guest experience.
Business
Ola Santiago Providencia, Tapestry Collection by Hilton, stands out as a modern hotel well-suited for business travelers. Located in a very good area of Santiago, preferred by business professionals, the hotel offers excellent business-related facilities and great connectivity with easy metro access. Fast check-in and check-out processes, devoid of unnecessary bureaucracy, ensure a seamless experience, crucial for those on tight schedules.
The hotel features a well-maintained business center praised for its utility, despite the occasional issue like a non-functional minibar. Meeting rooms and available business services add to the convenience for short business stays. Several guests noted that the facilities provide good cost-benefit, making it a very cost-effective choice for business trips.
The rooms are clean and organized; however, some guests did mention that the workspaces within the rooms, including the desk and small tables, could be improved for better comfort and productivity. Despite this, the overall facilities, coupled with proactive and helpful service staff, help the hotel serve the business community effectively, striking a good price-quality relationship. The hotel's proximity to business districts further makes it an excellent option for modern business travelers.
Accessible
Ola Santiago Providencia, Tapestry Collection by Hilton proves to be an accessible and modern hotel catering well to guests with disabilities. The facility boasts accessible rooms designed for comfort and ease of movement. Features like an elevator ensure convenience, making it easier for guests with reduced mobility, including elderly visitors, to navigate the hotel. Overall, the accessibility measures in place create a welcoming environment for everyone.
Outdoor Pool
At Ola Santiago Providencia, part of the Tapestry Collection by Hilton, the outdoor pool garners varied feedback from guests. Despite its small size and location on the first floor, it maintains an inviting ambiance, especially given the cleanliness and well-maintained condition highlighted by reviewers. The hotel ensures good pool service with a focus on hygiene, making it a pleasant spot for guests. However, some patrons note its cold temperature, suggesting a heated option could enhance the experience. The pool's accessibility through the fitness area adds convenience for those looking to combine a workout with a refreshing dip. Furthermore, the adjacent terrace offers a delightful setting for breakfast, making the pool area a multifunctional space for relaxation and enjoyment.
Luxury
Ola Santiago Providencia, Tapestry Collection by Hilton, offers an undeniably luxurious stay, attracting guests with its modern and clean ambiance paired with elegant decor. The hotel's high quality is consistently highlighted with many praising its beautiful and luxurious atmosphere. Modern facilities dominate the reviews, emphasizing the contemporary design and newness of the establishment. Guests consistently use terms like wonderful, cozy and amazing to describe their experience, noting that everything was perfect during their stay. The breathtaking decoration further accentuates the hotel's charm, making it a standout choice for those seeking a modern yet elegant retreat.
Romantic
Ola Santiago Providencia, part of the Tapestry Collection by Hilton, offers an ideal destination for couples and family tourism alike. Despite varied opinions on certain aspects, many guests highlight the hotel's romantic vacation feel and cozy atmosphere. The hotel boasts modern, comfortable design and breathtaking decoration, contributing to a warm and inviting ambiance. A good view enhances the experience for those looking to escape for a weekend. Though the hotel's lighting in rooms might not always be the most romantic, the excellent attention from staff appears to enhance the overall experience, making it a wonderful choice for a romantic stay. Despite the higher cost, guests often find the quality and service to be worth the expense, creating memorable stays for loved ones.
Yes, Ola Santiago Providencia, Tapestry Collection by Hilton has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Ola Santiago Providencia, Tapestry Collection by Hilton.
No, Ola Santiago Providencia, Tapestry Collection by Hilton doesn't allow dogs.
Yes, parking facilities are available at Ola Santiago Providencia, Tapestry Collection by Hilton.
Yes, Ola Santiago Providencia, Tapestry Collection by Hilton has a gym.