Hotels in Santo Domingo

Crowne Plaza Santo Domingo by IHG

Hotel in Santo Domingo

8.6

Very Good

From $128

$

Info Summary of reviewsCrowne Plaza Santo Domingo by IHG, enjoys a prime location on the scenic Malecon and offers spectacular views of the Caribbean Sea. Its proximity to major attractions like the Zona Colonial, Obelisk, Juan Baron Square, Independence Park and El Conde Street makes it an ideal choice for travelers, whether they are exploring the city or enjoying local dining options.

The hotel is commended for its cleanliness, well-maintained facilities and spacious rooms. Guests consistently praise the large, comfortable beds and the generally impeccable cleanliness of both the rooms and public spaces. The staff is noted for their exceptional service, professionalism and attentiveness, ensuring that guests feel welcomed and well-cared for. Specific mentions of individuals like Socrates and Caroline highlight the personalized and friendly service offered.

Breakfast at Crowne Plaza Santo Domingo receives high marks for its quality and variety, featuring a buffet that caters to diverse tastes with fresh and hearty options. Although some find it slightly expensive, the consensus is that it is impressive and well worth the cost. Dinner experiences are mixed with some guests lauding the excellent quality and delicious dishes, while others point out issues with menu variety, food quality and pricing. Service during dinner has received criticism for being slow at times.

The pool area, though noted as being smaller than expected and occasionally too cold, provides a clean and welcoming environment with beautiful sea views and extended hours for nighttime swimming. Additionally, the availability of high-speed WiFi and ample parking add to the convenience for both leisure and business travelers.

Overall, Crowne Plaza Santo Domingo delivers a comfortable and enjoyable stay with its serene escape, exceptional service, cleanliness and prime location, making it a highly recommended choice for visitors to Santo Domingo.
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Hotel with Swimming Pool

Outdoor Pool

Hotel for Honeymoon

Casino Hotel

Billini Hotel, Historic Luxury

Hotel in Santo Domingo

8.3

Very Good

From $133

$

Info Categories

Boutique-style Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hodelpa Nicolás de Ovando

Hotel in Santo Domingo

8.5

Very Good

From $161

$

Info Summary of reviewsHodelpa Nicolás de Ovando, located in the heart of Santo Domingo’s historic Colonial Zone, has garnered high praise for its exceptional location. The hotel, situated in a beautifully restored historic building, offers guests a unique blend of fascinating history and modern comfort, making it an ideal base for exploring the city’s major attractions, restaurants and bars. The tranquil, picturesque surroundings and beautifully preserved spaces contribute to a charming and immersive experience, enhanced by attentive and responsive staff.

The breakfast experience at Hodelpa Nicolás de Ovando is generally positive with many guests praising the variety, quality and freshness of the offerings. The delightful outdoor seating options and the buffet’s abundance provide an enjoyable start to the day. However, some guests feel the breakfast is overpriced and suggest more vegan and gluten-free options. Dinner at the hotel's restaurant receives mixed feedback with commendations for food quality and presentation but criticisms for slow service and inconsistencies in food quality.

Rooms at the hotel are often described as spacious, clean and comfortable with beautiful views and colonial decor. Many guests appreciate the sizable, comfortable beds and the overall cleanliness. However, issues such as poor lighting, maintenance deficiencies and occasional noise are noted. Despite these drawbacks, the hotel’s historical charm and comfortable accommodations generally satisfy most visitors.

Cleanliness across the hotel's public areas, including the beautiful architecture and common spaces, is praised. Yet, some guests report issues within the rooms, such as dampness or musty conditions and occasionally find the need for room changes to ensure cleanliness. The pool area, despite some critiques on cleanliness, remains a significant highlight with its inviting atmosphere, pleasant ambiance and well-maintained facilities, complemented by the friendly staff.

The hotel staff consistently receives accolades for their professionalism, friendliness and attentiveness, contributing positively to guests’ experiences. Minor inconsistencies in service are occasionally mentioned, but the overall sentiment is one of excellent customer care.

Wi-Fi accessibility varies with some guests praising its performance while others encounter connectivity issues. The parking facilities receive positive reviews for being convenient and secure, enhancing the overall guest experience.

The historic and luxurious ambiance of Hodelpa Nicolás de Ovando, combined with its prime location, exceptional service and charming atmosphere, offers a unique and memorable stay. Despite areas needing improvement, particularly regarding room maintenance and breakfast price, the hotel’s blend of historical significance, comfort and luxury makes it a compelling choice for travelers seeking a distinct and enriching experience in Santo Domingo.
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Luxury Hotel

Historic Hotel

Hotel with Swimming Pool

Outdoor Pool

Sheraton Santo Domingo

Hotel in Santo Domingo

8.1

Very Good

From $141

$

Info Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Holiday Inn Santo Domingo by IHG

Hotel in Santo Domingo

8.6

Very Good

From $151

$

Info Summary of reviewsHoliday Inn Santo Domingo by IHG, receives widespread acclaim for its strategic location, making it a favored choice for both business travelers and tourists. Nestled in the heart of the city's new center, it offers easy access to major shopping malls, dining options and local attractions, such as the nearby French embassy. The convenience of its location on Abraham Lincoln road provides guests with a plethora of shopping and eating establishments within walking distance and quiet, comfortable rooms provide a peaceful retreat from the bustling city.

The hotel’s breakfast offerings stand out for their extensive variety and quality. Guests enjoy the delicious food, excellent coffee and attentive service in a pleasant atmosphere, particularly appreciating the top-floor breakfast area. The breakfast experience is a valued part of the stay, despite minor peak-time overcrowding.

Regarding dinner, while the restaurant's cuisine is praised for its excellence, some guests find the prices steep and the portions small. Service during dinner can be slow and there are mixed reviews about the menu’s variety and value for money.

The rooms at Holiday Inn Santo Domingo are noted for their spaciousness, modernity and exceptional cleanliness. Comfortable beds and superb bathrooms contribute to a positive guest experience with some rooms offering notable views. While certain rooms could benefit from upgrades, particularly in terms of old TVs and limited toiletries, the overall standard remains high.

Cleanliness across the hotel is consistently praised with immaculate rooms and well-maintained common areas. The attentive and kind cleaning staff ensure a high standard of hygiene throughout the hotel.

The hotel staff frequently receive commendations for their friendliness, attentiveness and helpfulness. Excellent service is a recurring theme with guests appreciating the courteous and efficient handling of inquiries and requests.

Guests also express satisfaction with the hotel’s WiFi service, which is described as reliable and high-speed, accommodating the needs of travelers. The gym, although small, is adequate for a good workout with suggestions for more equipment being a minor point of improvement.

The rooftop pool is a significant highlight, offering stunning views and a pleasant ambiance. Despite its small size, guests appreciate the cleanliness and the tranquil atmosphere of the pool area. The free parking, although somewhat narrow, adds to the hotel's convenience.

The comfortable, spacious beds, often highlighted for their luxurious feel and excellent quality bedding, contribute to a restful sleep environment.

Business travelers particularly benefit from the hotel's central location and functional rooms with a dedicated business floor and well-equipped business center enhancing its appeal for corporate guests.

Finally, the hotel’s ambiance is conducive to romantic getaways with guests highlighting the inviting atmosphere, well-maintained environment and friendly staff. The rooftop pool serves as a particularly romantic feature, enhancing the overall experience for couples.

Overall, Holiday Inn Santo Domingo by IHG, provides a well-rounded and satisfying stay with its strategic location, exceptional service and comprehensive facilities, making it a recommended choice for visitors to Santo Domingo.
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Hotel with Swimming Pool

Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool

Romantic Hotel

Business Hotel

InterContinental Real Santo Domingo by IHG

Hotel in Santo Domingo

9.0

Excellent

From $255

$

Info Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Hodelpa Caribe Colonial

Hotel in Santo Domingo

8.3

Very Good

From $79

$

Info Summary of reviewsHodelpa Caribe Colonial stands out as a top choice for visitors eager to immerse themselves in Santo Domingo's historic Colonial Zone, thanks to its exceptional location. The hotel is within walking distance of major landmarks, museums, restaurants, bars and shops, providing a convenient and vibrant base for exploring the city's rich cultural heritage. Guests appreciate the safe and lively atmosphere, along with the beautiful views from the terrace and the added bonus of private parking for those traveling by car.

Breakfast at the hotel receives high praise for its variety, quality and inclusion of traditional Dominican dishes. Guests value the delicious and hearty options available, enhanced by the friendly and attentive service from the staff. The option to enjoy breakfast on the rooftop terrace further elevates the dining experience.

Dinner at the hotel's restaurant is also commended for its excellent cuisine and reasonable prices. While there are occasional mixed reviews regarding the quality and speed of service, the overall experience remains positive, particularly for the variety offered at the dinner buffet.

The hotel rooms receive mixed feedback with many guests highlighting their cleanliness, comfort and the efficiency of the air conditioning. However, some rooms are noted as being small, outdated and occasionally noisy, which can affect the overall experience. Despite these critiques, the level of comfort provided is generally acceptable and enjoyable.

Cleanliness across the hotel is consistently praised with guests noting the well-maintained rooms and property. The professional housekeeping staff ensures high standards, contributing to a pleasant stay.

The standout feature of Hodelpa Caribe Colonial is its exceptional staff, frequently described as superb, friendly and incredibly helpful. From the front desk to the cleaning staff, every team member is committed to delivering excellent customer service, significantly enhancing the guest experience.

The WiFi at the hotel generally works well with guests appreciating its reliability and strength across the premises, although there are occasional instances of patchy connections.

The gym, while managing to meet basic exercise needs, receives mixed reviews due to its small size and visibility from the street. There's room for improvement in this facility.

Parking is a convenient feature, albeit with challenges due to limited and tight spaces. The valet service, however, is efficient and helpful, ensuring guests have a positive experience despite the spatial constraints.

For families, the hotel provides a welcoming atmosphere with comfortable accommodations and nearby attractions suitable for children. However, accessibility without a car can be a challenge.

The surrounding nightlife adds to the hotel's vibrant appeal with numerous bars, clubs and restaurants nearby. This lively scene can contribute to noise levels, potentially affecting those seeking quieter nights.

Beds at the hotel receive a mix of praise and criticism with some guests finding them comfortable and others noting issues with comfort and size.

Lastly, Hodelpa Caribe Colonial's boutique style and modern design are well-received, adding to its charm and creating a memorable stay, despite occasional critiques regarding the quality of meals.

Overall, Hodelpa Caribe Colonial offers a compelling blend of location, service and amenities that make it an attractive option for travelers looking to explore Santo Domingo's colonial history.
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Boutique-style Hotel

Hotel for Honeymoon

Family Friendly Hotel

Radisson Hotel Santo Domingo

Hotel in Santo Domingo

8.1

Very Good

From $94

$

Info Summary of reviewsThe Radisson Hotel Santo Domingo is highly praised for its prime location in an upscale, central part of Santo Domingo, making it convenient for both business and leisure travelers. It's close to excellent dining, shopping and attractions, all within a peaceful and safe environment. Guests also appreciate the hotel's beautiful surroundings, modern facilities, cleanliness and friendly staff which enhance the overall comfort and experience.

Breakfast at the hotel has received mixed reviews. Many guests enjoyed the variety and taste, especially the inclusion of fresh fruits, vegetables and omelets. However, some felt that the $15 charge was not justified by the limited options and mediocre quality. Issues with coffee and poor ventilation in the breakfast area were also noted.

Dinner experiences at the hotel's restaurant vary. While some guests praise the food quality and service, high prices and limited menu diversity are common critiques. Problems such as cold food, slow service and early restaurant closures were also mentioned.

The spacious and comfortable rooms are a standout feature, frequently praised for their size, modernity and cleanliness. However, noise levels, maintenance issues and occasional mustiness can detract from the experience. Housekeeping services are commendable, ensuring rooms remain tidy and well-maintained.

Guests consistently commend the hotel's cleanliness with both rooms and common areas kept in pristine condition. The hotel ensures a clean, comfortable environment that is well-received by guests.

The staff at Radisson Hotel Santo Domingo are frequently described as warm, helpful and professional. Special mentions are often given to specific employees who made a positive impact on guests' stays. Despite minor complaints about slow service, the overall staff performance is highly praised.

WiFi experiences are mixed with some guests finding it excellent and others noting issues with stability and speed. The gym, however, receives high marks for its spacious, well-equipped facilities located across the street from the hotel. Guests appreciate the modern fitness environment provided.

The pool area receives mixed reviews; while its presence is appreciated, the pool is noted to be small, poorly maintained and lacking in amenities. Improvements in cleanliness, condition and functionality of the pool bar could enhance the experience.

For families, the hotel offers a favorable environment with a playground and a dedicated kids' pool. Guests recommend the hotel for family trips, though the quality of kids' meals and occasional noise due to other children need attention.

The nightlife experience is generally quiet and safe, suitable for those seeking peace. However, for vibrant evening entertainment, the immediate area may not satisfy. Occasional disturbances from events or loud music are noted.

Lastly, the beds are frequently highlighted for their comfort and cleanliness, ensuring restful nights for most guests, although a few have reported discomfort from hard mattresses or noisy beds.

Overall, the Radisson Hotel Santo Domingo is favored for its location, cleanliness, spacious rooms and exceptional staff service, making it a recommendable choice despite some areas needing improvement.
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Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Casas del XVI

Hotel in Santo Domingo

8.8

Excellent

From $263

$

Info Categories

Boutique-style Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Barceló Santo Domingo

Hotel in Santo Domingo

7.9

Good

From $86

$

Info Summary of reviewsBarceló Santo Domingo is highly regarded for its central location, which is convenient for exploring the city. Guests appreciate its proximity to major attractions, shopping areas like Agora Mall and accessible transport options, including metro stations and bus routes to destinations like Punta Cana. The hotel's modern facilities and attentive staff enhance its appeal, making it a practical choice for both work and leisure trips. Congestion in nearby streets and distance from beaches and historical sites are minor drawbacks, but they do not significantly detract from the overall positive experience.

Breakfast at Barceló Santo Domingo is a standout feature, praised for its comprehensive and varied offerings. Guests enjoy the wide range of options, including Dominican cuisine and commend the excellent service. While some find it expensive when not included in the room rate, most consider it good value for money. Similarly, the dinner experience receives positive feedback for its delicious and varied buffet and à la carte options, though there are occasional mentions of repetition and service issues.

Rooms at the hotel are often highlighted for their spaciousness and comfort with guests appreciating the clean, well-maintained spaces, comfortable beds and beautiful views from higher floors. However, some guests note issues such as musty smells, high humidity levels and noise from the street. The rooms and furniture also appear dated to some, indicating a need for modernization.

Cleanliness receives mixed reviews with many guests praising the hotel for its high standards and excellent housekeeping service. However, issues such as musty odors, dirty carpets and occasional insect sightings have been reported. Despite these concerns, the overall consensus is that the hotel maintains good hygiene standards.

The staff at Barceló Santo Domingo are frequently praised for their friendliness, professionalism and helpfulness. Guests appreciate the attentive service from various departments, including front desk, housekeeping and dining. Specific employees are often mentioned for their exceptional service, contributing to a positive and memorable guest experience.

The WiFi service at the hotel is a significant area for improvement with many guests reporting poor quality, frequent instability and slow speeds. While some found the internet functional in certain areas, the overall feedback indicates a need for better connectivity.

The spa and gym facilities receive high praise with guests enjoying the excellent services and well-equipped gym. The spa staff, in particular, are noted for their quality service, adding to the overall satisfaction of guests.

The pool area is a highlight, appreciated for its spacious and well-maintained setting. Guests enjoy the clean, beautiful pool and the pleasant atmosphere, although occasional crowding and cleanliness issues are mentioned.

For families, Barceló Santo Domingo is an excellent choice, offering family-friendly amenities and a tranquil atmosphere. The staff's friendliness and the hotel's suitability for various family gatherings make it a preferred destination for those traveling with children.

Overall, Barceló Santo Domingo provides a comfortable and enjoyable stay with its central location, excellent service and appealing amenities, despite some areas that could benefit from improvement.
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Luxury Hotel

Casino Hotel

Hotel with Spa

Hotel Boutique Casa Sánchez

Hotel in Santo Domingo

8.3

Very Good

From $80

$

Info Summary of reviewsHotel Boutique Casa Sánchez enjoys an enviable location in Santo Domingo's Colonial Zone, allowing guests to explore historic sites, shops and an array of restaurants on foot. The proximity to key attractions and the safety of the area add to the overall convenience, making it a prime choice for tourists. The hotel combines modern amenities with classic colonial architecture, creating a charming and nostalgic atmosphere.

Guests have high praise for the breakfast experience, noting the delicious and well-prepared meals with a variety of options, including local Dominican dishes and more conventional items. Fresh juices and complimentary water and coffee enhance the experience, which is often enjoyed in the beautiful patio or by the pool.

The rooms at Hotel Boutique Casa Sánchez generally receive positive feedback for their spaciousness, cleanliness and comfort, showcasing historical charm and interesting decor. Many guests appreciated the comfortable beds and the authentic feel of the rooms. However, there were occasional remarks about maintenance issues, such as poor ventilation and the need for better lighting.

Cleanliness is mostly commendable with many guests finding the rooms and facilities tidy and well-maintained. Some minor issues, like musty smells and outdated features, were noted but did not significantly detract from the overall positive impressions.

The exceptional staff consistently enhances the guest experience with their friendly and helpful demeanor. Individuals like Juan, Nelsa and Rocío receive special mentions for their outstanding service. The professional and accommodating nature of the reception team, under the management of Jessica, ensures a well-coordinated and pleasant stay.

The hotel's free Wi-Fi has mixed reviews with some guests finding it reliable, while others experienced intermittent connectivity and slow speeds, especially in the rooms.

The pool area is frequently highlighted as a clean, well-maintained and relaxing feature of the hotel. Despite occasional remarks about the pool temperature and size, guests generally appreciate the quaint ambiance and the addition of a rooftop Jacuzzi.

Hotel Boutique Casa Sánchez's proximity to vibrant nightlife spots enhances its appeal, offering easy access to lively bars and restaurants while still maintaining a relatively quiet and cozy environment for guests. The staff's recommendations for dining and entertainment further enrich the experience.

The beds are a point of comfort for many guests, praised for their spaciousness and coziness. However, a few guests encountered issues with mattress firmness and bed amenities.

While the hotel provides facilities that cater to business travelers, such as meeting rooms and workspaces, Wi-Fi stability remains a concern for those needing a reliable connection for work purposes.

Overall, Hotel Boutique Casa Sánchez provides a memorable experience with its prime location, charming ambiance, delicious breakfast, comfortable rooms, friendly staff and delightful pool area. Despite minor drawbacks, it stands out as a top choice for travelers, including honeymooners looking for a romantic and serene getaway in Santo Domingo.
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Boutique-style Hotel

Hotel for Honeymoon

Hotel near Nightlife Spots

Catalonia Santo Domingo

Hotel in Santo Domingo

8.2

Very Good

From $114

$

Info Summary of reviewsCatalonia Santo Domingo enjoys an enviable beachfront location, providing guests with remarkable ocean views and easy access to the vibrant Malecon boardwalk. The hotel's central position makes it convenient to explore Santo Domingo's nightlife and key attractions. Guests frequently highlight the stunning panoramic views from the rooms and the safe, welcoming environment enhanced by professional and friendly staff.

The breakfast at Catalonia Santo Domingo is highly praised for its variety, freshness and quality, catering well to diverse dietary needs. Guests appreciate the breakfast area’s ambiance, particularly the sea view, contributing to an exceptional dining experience. Dinner also receives positive feedback for its delicious dishes and outstanding service, especially at the Filigrano restaurant. While some diners found the food pricey, many guests still considered the overall dining experience commendable.

Rooms at the hotel are noted for their spaciousness, comfort and stunning ocean views. Several reviewers have praised the room decor and effective housekeeping services. Nonetheless, some guests pointed out issues such as outdated furnishings and maintenance needs. Despite these drawbacks, the comfortable beds and beautiful vistas make for a relaxing stay.

Cleanliness is a generally appreciated aspect with many reviews highlighting the tidy and organized environment. However, occasional comments about musty smells and outdated amenities suggest room for improvement. The hotel staff is often commended for their friendliness and professionalism, although a few reviews noted inconsistent service levels.

Wi-Fi service receives mixed reviews; while many found it reliable and fast, others experienced connectivity issues in certain areas. The hotel's spa and gym facilities receive praise for their quality with the gym being noted for its well-maintained equipment and panoramic views. Some guests were less satisfied with the spa's reliability and service.

The pool area provides a pleasant atmosphere and beautiful views from the 7th floor terrace but can become overcrowded and has restricted operating hours. The parking situation is secure and convenient but is often criticized for additional fees that are not always clearly communicated.

Families find the hotel accommodating and safe with staff attentive to their needs. While some amenities for children could be enhanced, the overall experience remains positive for family stays.

In summary, Catalonia Santo Domingo is lauded for its prime location, stunning views, excellent breakfast and professional staff, making it a favored choice for travelers seeking both relaxation and accessibility. However, potential guests should be aware of occasional drawbacks such as outdated interiors and additional parking fees.
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Hotel Taking Steps Towards Sustainability

Luxury Hotel

Hotel for Honeymoon

W&P Santo Domingo

Hotel in Santo Domingo

8.2

Very Good

From $94

$

Info Summary of reviewsW&P Santo Domingo is a highly regarded hotel celebrated for its central location and accommodating atmosphere, making it a favorable choice for a variety of travelers, including families and business visitors. Positioned in the vibrant Bella Vista neighborhood, the hotel is close to numerous shopping centers, restaurants and entertainment options and offers easy access to main avenues, providing a tranquil yet well-connected stay.

One of the highlights is the hotel's breakfast, which is noted for its variety, freshness and quality. The breakfast buffet offers a wide range of choices, from cereals and fruits to hot dishes and is considered by many to be one of the best they've had. Dinner at the hotel also receives commendation for its culinary excellence, particularly the Mediterranean and Spanish cuisine, served in a pleasant and hygienic dining area.

The rooms at W&P Santo Domingo are spacious and clean with modern executive rooms receiving praise for their decor and amenities. Some older rooms, however, have been noted for needing updates. Despite this, the hotel's overall cleanliness, maintained by an attentive housekeeping staff, enhances the guest experience. The rooftop pool and gym, though small, provide additional leisure options and are appreciated for their ambiance and maintenance.

Guests frequently commend the hotel's staff for their exceptional service and professionalism. The team’s friendliness and attentiveness make for a welcoming atmosphere, further complemented by the bilingual capabilities of the staff. Free WiFi is available, but reliability varies with some guests experiencing connectivity issues.

Family travelers find the hotel particularly accommodating with large rooms and a family-friendly environment during the day, though the atmosphere becomes more adult-oriented in the evenings. Beds are generally reported as comfortable, contributing to restful stays despite minor complaints about some mattresses and pillows.

Overall, W&P Santo Domingo is recognized for providing a quality experience with excellent amenities, though some areas could benefit from updates to fully meet the four-star rating it aspires to. The combination of a prime location, comfortable accommodations and dedicated service makes it a well-rounded choice for various travelers visiting Santo Domingo.
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Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Rooftop Pool Outdoor Pool

Business Hotel

Napolitano Hotel

Hotel in Santo Domingo

7.8

Good

From $91

$

Info Summary of reviewsNapolitano Hotel enjoys favorable feedback largely due to its prime location, making it a preferred choice for travelers. Nestled by the sea, it offers stunning ocean views and easy access to the historic center and the bustling Malecón. This central and convenient position enables guests to explore the city's attractions effortlessly. Visitors also praise the friendly and helpful staff and the inviting atmosphere of the hotel, further enhancing its appeal.

The breakfast experience at Napolitano Hotel is generally well-received. Guests often describe the breakfast as excellent, very good and delicious with a variety of sweet and savory options. The attentive and friendly breakfast staff contributes positively to the experience. While a few guests noted issues such as cold food or a decline in quality, the overall consensus is that breakfast is a significant highlight of staying at this hotel. The combination of a hearty breakfast and picturesque sea views amplifies the enjoyment for many guests.

Rooms at Napolitano Hotel receive mixed reviews. On the positive side, guests commend the spacious and comfortable rooms, particularly those with stunning views of the sea and the Malecón. Many find the beds exceptionally comfortable and the pool area is also appreciated. However, several areas require attention, such as a damp smell from the air conditioning, insufficient linens and noise from nearby nightclubs. Outdated facilities and maintenance issues in both rooms and common areas have been highlighted, indicating inconsistencies in room quality.

Cleanliness feedback is similarly mixed. Many guests mention the rooms' cleanliness and appreciate the general upkeep and friendly staff. However, concerns about worn-out and dirty hallway carpets, dampness and mold in certain rooms point to the need for renovations and better maintenance.

The hotel staff consistently earn high praise for their helpfulness, friendliness and attentiveness. Guests frequently mention the accommodating and professional nature of the employees with special mentions for the breakfast and reception staff. Personalized and thoughtful service from individuals like Daniel at Breakfast underscores the importance of the staff in creating a pleasant guest experience.

The pool area is another attractive feature, appreciated for its pleasant atmosphere and ocean views. The clean and well-maintained pool and terrace provide guests with a relaxing spot to unwind. Despite occasional issues like the pool being out of service or a broken ladder, the pool remains a favored amenity, enhancing the hotel's overall appeal.

Reviews of the beds evoke mixed feelings with some guests finding them very comfortable, while others report issues such as hard mattresses, discomfort and noise. Maintenance and cleanliness concerns, including stained sheets and mold in the shower, detract from the overall experience.

In summary, Napolitano Hotel's excellent location, pleasant breakfast experience and friendly staff stand out as major positives, while attention to room maintenance and cleanliness could further enhance guest satisfaction.
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Hotel with Swimming Pool

Indoor Pool Outdoor Pool

Hotel with Parking

EV charging stations

Hotel with Spa

Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham

Hotel in Santo Domingo

8.1

Very Good

$

Info Summary of reviewsThe Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham in Santo Domingo consistently receives positive reviews, mostly driven by its strategic location, historical charm and high-quality service. Situated in the heart of the historic Colonial Zone, the hotel is within walking distance to various cultural attractions, monuments, museums and vibrant plazas. This prime location, combined with the Colonial architecture and modern amenities, offers guests a unique and charming experience. The rooftop terrace is particularly praised for its panoramic views and pleasant ambiance, enhancing both breakfast and evening relaxation.

Breakfast at the hotel is widely appreciated for being fresh, delicious and plentiful. Guests enjoy a variety of options, including authentic Dominican choices and the experience is elevated by the rooftop setting. Despite some critiques about the lack of variety and occasional basic offerings, the majority of guests find the breakfast enjoyable, complemented by attentive and friendly service. The rooftop setting remains a highlight for both breakfast and dinner, although there are suggestions for menu improvement and more enthusiasm in the terrace bar service.

The rooms receive mixed reviews, but many guests commend their comfort, cleanliness and modern decor. There are positive mentions of spacious, well-maintained rooms with comfortable beds and large, clean bathrooms. However, some rooms are noted for being small and dimly lit with a few requiring updates. The newer, renovated rooms fare better in guest reviews, appreciated for their cleanliness and comfort.

Cleanliness throughout the hotel stands out positively with many reviewers mentioning the well-maintained and fresh atmosphere. While a few guests point out occasional lapses in room cleanliness, the general consensus reflects a high standard of hygiene.

The hotel's staff receive accolades for their friendliness, attentiveness and professionalism. From reception to housekeeping and restaurant staff, the service is highlighted as a significant asset of the hotel. Specific staff members are frequently mentioned for their exceptional service, contributing to a welcoming and helpful environment.

WiFi experiences at the hotel are mixed. While the connection in public areas is often praised for being strong and reliable, issues with connectivity in the rooms are commonly reported. Efforts by the staff to address these issues are noted, but in-room WiFi remains an area for improvement.

Parking at the hotel is appreciated for its security and ease of access, though it comes with an additional fee and space is often limited and narrow, presenting challenges for larger vehicles.

The hotel also caters well to families, offering safe walking areas and recommendations for family activities, although specific requests such as children's beds are not always met. The vibrant nightlife surrounding the hotel is a strong draw for guests with the lively atmosphere, terrace activities and various nearby bars and restaurants providing ample entertainment. Noise from the nightlife, however, can be a drawback for those sensitive to sound at night.

Overall, the comfortable beds, strategic location, charming ambiance and exceptional service make the Gran Hotel Europa Santo Domingo Trademark Collection by Wyndham a popular choice for travelers seeking to explore the historic beauty of Santo Domingo.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

El Embajador, a Royal Hideaway Hotel

Hotel in Santo Domingo

8.8

Excellent

From $154

$

Info Summary of reviewsEl Embajador, a Royal Hideaway Hotel, is a top-rated hotel in Santo Domingo that offers exceptional services and facilities. The hotel's location is ideal for guests who want to stay in a quiet area close to places of interest, good restaurants and malls. The breakfast is exceptional with a wide variety of options and small yet important details that make it complete and delicious. The hotel rooms are spacious, modern and clean with top-notch bedding and amenities. The hotel's exceptional cleanliness and hygiene standards are highly praised by guests. The staff is professional, courteous and helpful with excellent customer service. The pool area is fantastic with a beautiful garden and pool and the beds are very comfortable, making for a good night's sleep. Overall, El Embajador, a Royal Hideaway Hotel, is a luxurious paradise that oozes charm and class from every angle, making it worth every penny.
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Luxury Hotel

Hotel with Swimming Pool

Outdoor Pool

5-Star Hotel

Hotel Villa Colonial

Hotel in Santo Domingo

9.6

Excellent

From $141

$

Info Summary of reviewsHotel Villa Colonial, situated in the historic Zona Colonial of Santo Domingo, offers an exceptional experience marked by its prime location, outstanding breakfast and charming rooms. Positioned on a quiet street yet close to main attractions, bars and restaurants, it provides a peaceful retreat with easy access to significant sites like the pedestrian street El Conde.

The breakfast at Hotel Villa Colonial stands out as a highlight, described as abundant, delicious and memorable. The à la carte options and the careful preparation of fresh, high-quality products transform the morning meal into a gourmet experience often enjoyed by the pool, enhancing the start of the day with tranquility and elegance.

Guests find the rooms charming, comfortable and impeccably clean, despite some being slightly on the smaller side. Equipped with modern amenities and featuring cozy beds, private terraces or balconies, the rooms contribute to restful nights. The hotel's cleanliness extends to all areas, creating a beautiful, functional and authentic ambiance complemented by attentive and friendly staff.

The staff at Hotel Villa Colonial are consistently praised for their exceptional service, exhibiting a genuine warmth and professionalism. Individuals like Jordan and Ramon are frequently commended for their resourcefulness and dedication. The staff's unwavering commitment to making guests feel welcome and cared for enhances the overall experience, giving the hotel a family-run charm.

Guests also appreciate the reliable free WiFi, the serene and well-maintained pool area and the exceptionally comfortable beds, characterized by top-notch quality mattresses and bedding. Despite its three-star rating, many guests feel that the level of service and the enchanting setting of Hotel Villa Colonial far exceed expectations, making it a highly recommended option for travelers seeking a unique and charming stay in the colonial heart of Santo Domingo. The excellent price-performance ratio further solidifies it as a worthwhile choice.
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Hotel with Swimming Pool

Outdoor Pool

3-Star Hotel

Hotel near Nightlife Spots

Embassy Suites by Hilton Santo Domingo

Hotel in Santo Domingo

8.7

Very Good

From $159

$

Info Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Homewood Suites By Hilton Santo Domingo

Hotel in Santo Domingo

9.0

Excellent

From $164

$

Info Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

JW Marriott Hotel Santo Domingo

Hotel in Santo Domingo

8.7

Very Good

From $284

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Info Categories

Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon