Comfort Hotel Santos
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Summary of reviewsComfort Hotel Santos receives high praise for various aspects, particularly its prime location in the serene and upscale Ponta da Praia neighborhood. Guests appreciate its proximity to the Port of Santos, the waterfront with stunning maritime views and convenient access to several amenities including shops, restaurants and a major shopping mall. Its strategic placement is ideal for both business and leisure travelers, offering easy access to tourist attractions, essential services and event venues such as Clube Internacional de Regatas and the Blue Med Convention Center.
The breakfast offerings at Comfort Hotel Santos stand out for their variety and quality. Guests frequently highlight the wide range of options, including fresh fruits, juices, assorted breads, cakes, cereals and made-to-order items like tapioca and omelets. The breakfast environment is praised for its cleanliness and pleasant service, making it a highlight of the stay.
Dinner at the hotel is generally well-regarded with the buffet and feijoada receiving specific commendations. Live music enhances the dining experience, though some guests suggest improvements in vegetarian options and service consistency. Despite minor critiques, the dinner service offers solid value and family-friendly perks, such as complimentary meals for children.
Rooms are celebrated for their spaciousness, cleanliness and modern amenities, including comfortable beds and excellent layouts. Many guests enjoy fantastic views of the ocean and harbor from their rooms, reinforcing the hotel's overall appeal. While there are occasional mentions of low lighting and noisy air conditioning, the rooms generally meet or exceed expectations with functional amenities and superior shower facilities.
Cleanliness is a notable strength with guests frequently mentioning the immaculate state of rooms and bathrooms and effective daily housekeeping services. Although there are occasional lapses in common areas, the overall sentiment emphasizes a high standard of hygiene and tidiness throughout the hotel.
Staff at Comfort Hotel Santos are consistently commended for their exceptional service and professionalism. Across reception, restaurant and housekeeping, employees are described as polite, friendly and highly efficient, contributing to a welcoming and comfortable atmosphere.
The Wi-Fi service presents a mixed experience; many guests find it stable and of good speed, while others report issues with connectivity and performance, indicating room for improvement in this area.
The rooftop gym is appreciated for its excellent views and modern equipment, though some guests suggest maintenance improvements. The rooftop pool similarly receives praise for its panoramic views and cleanliness but is noted to be small and occasionally crowded with some guests pointing out a lack of heating and minor cleanliness issues.
Parking at the hotel is managed with a valet service, which is reliable but sometimes slow and comes with an additional fee. While convenient, the cost and occasional disorganization can be drawbacks for some visitors.
Families find Comfort Hotel Santos particularly accommodating with many praising the hotel's family-friendly atmosphere and amenities. Spacious rooms, a pool, sauna, gym and considerate staff contribute to a comfortable and enjoyable stay for families, though some guests recommend the addition of a game room for kids.
In summary, Comfort Hotel Santos is a highly recommended choice for both business and leisure travelers, offering excellent facilities, a strategic location and exceptional service, making it a reliable option for a pleasant and convenient stay in Santos.
Categories
The breakfast offerings at Comfort Hotel Santos stand out for their variety and quality. Guests frequently highlight the wide range of options, including fresh fruits, juices, assorted breads, cakes, cereals and made-to-order items like tapioca and omelets. The breakfast environment is praised for its cleanliness and pleasant service, making it a highlight of the stay.
Dinner at the hotel is generally well-regarded with the buffet and feijoada receiving specific commendations. Live music enhances the dining experience, though some guests suggest improvements in vegetarian options and service consistency. Despite minor critiques, the dinner service offers solid value and family-friendly perks, such as complimentary meals for children.
Rooms are celebrated for their spaciousness, cleanliness and modern amenities, including comfortable beds and excellent layouts. Many guests enjoy fantastic views of the ocean and harbor from their rooms, reinforcing the hotel's overall appeal. While there are occasional mentions of low lighting and noisy air conditioning, the rooms generally meet or exceed expectations with functional amenities and superior shower facilities.
Cleanliness is a notable strength with guests frequently mentioning the immaculate state of rooms and bathrooms and effective daily housekeeping services. Although there are occasional lapses in common areas, the overall sentiment emphasizes a high standard of hygiene and tidiness throughout the hotel.
Staff at Comfort Hotel Santos are consistently commended for their exceptional service and professionalism. Across reception, restaurant and housekeeping, employees are described as polite, friendly and highly efficient, contributing to a welcoming and comfortable atmosphere.
The Wi-Fi service presents a mixed experience; many guests find it stable and of good speed, while others report issues with connectivity and performance, indicating room for improvement in this area.
The rooftop gym is appreciated for its excellent views and modern equipment, though some guests suggest maintenance improvements. The rooftop pool similarly receives praise for its panoramic views and cleanliness but is noted to be small and occasionally crowded with some guests pointing out a lack of heating and minor cleanliness issues.
Parking at the hotel is managed with a valet service, which is reliable but sometimes slow and comes with an additional fee. While convenient, the cost and occasional disorganization can be drawbacks for some visitors.
Families find Comfort Hotel Santos particularly accommodating with many praising the hotel's family-friendly atmosphere and amenities. Spacious rooms, a pool, sauna, gym and considerate staff contribute to a comfortable and enjoyable stay for families, though some guests recommend the addition of a game room for kids.
In summary, Comfort Hotel Santos is a highly recommended choice for both business and leisure travelers, offering excellent facilities, a strategic location and exceptional service, making it a reliable option for a pleasant and convenient stay in Santos.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Comfort Hotel Santos attracts visitors for its prime location in the Ponta da Praia neighborhood, praised for its tranquil and upscale setting. It's conveniently positioned close to the Port of Santos, making it an ideal choice for those embarking on cruises. Guests appreciate its proximity to the waterfront, where stunning views of maritime vessels can be enjoyed. The hotel provides easy access to a variety of amenities, including shops, restaurants and a major shopping mall. It's just one block from the beach promenade, although not directly adjacent to the best swimming spots.
The area around the hotel offers a wealth of dining options and it's near the Santos-Guarujá Ferry Crossing, which adds a convenient travel option. The location is also favorable for those attending events at Clube Internacional de Regatas or the Blue Med Convention Center, further highlighting its strategic placement within the city.
For sightseeing and leisure, the hotel is well-situated with easy access to tourist attractions, making it a good base for exploring Santos. Guests enjoy the calmness of the residential neighborhood and the proximity to essential services like supermarkets, pharmacies and bakeries.
Despite being slightly removed from the city's busiest beach areas, the hotel’s excellent facilities and the overall convenience of the location make it a highly recommended choice for both business and leisure travelers.
Comfort Hotel Santos has consistently received praise for its excellent breakfast offerings, which stand out for their variety and quality. Guests frequently highlight the wide range of options available, including fresh fruits, juices, assorted breads, cakes, cereal and an array of hot and cold beverages. The inclusion of made-to-order items like tapioca and omelets adds a personalized touch appreciated by many.
Many reviews commend the freshness and abundance of the breakfast, noting that it caters to diverse tastes with healthy options such as detox juices and seasonal fruits. The breakfast environment is praised for its cleanliness and pleasant service, contributing to an overall positive dining experience. Some guests particularly enjoy the additional touches, like the availability of freshly squeezed orange juice and even champagne on occasion.
There are minor critiques with a few guests mentioning the need for better replenishment of breakfast items and suggesting an even greater variety in savory snacks. Crowding during peak times has been noted, but the overall feedback emphasizes satisfaction with the well-stocked and delicious offerings.
In summary, the breakfast at Comfort Hotel Santos is described as a highlight of the stay, combining variety, freshness and excellent service to create a satisfying start to the day for a wide range of guests.
Guests of Comfort Hotel Santos generally found the dinner offerings to be quite satisfying, often describing the food as very tasty and the prices as affordable. The dinner buffet received praise for its quality and several guests specifically mentioned the excellence of the feijoada. The dining experience was enhanced by live music, creating a more enjoyable atmosphere for patrons.
However, there were some areas that could use improvement. A few guests noted that the dinner menu could benefit from additional vegetarian options. Some diners encountered delays while waiting for food to be replenished and there were occasional criticisms regarding the overall quality and service provided by the restaurant staff. In particular, one incident involved a rude waitress and a poorly prepared omelette.
Despite these drawbacks, most guests seemed satisfied with their dining experiences, appreciating the benefits of family-friendly perks such as children not having to pay for certain meals. Overall, the dinner service at Comfort Hotel Santos appears to offer solid value, although there is room for enhanced variety and consistency in service.
The guest reviews for Comfort Hotel Santos highlight the spacious and comfortable rooms with many praising the clean and well-maintained conditions. Numerous guests appreciated the large room sizes, functional amenities and modern facilities, including comfortable beds and excellent room layouts. Multiple guests specifically mentioned the fantastic views of the ocean and harbor from their rooms, adding to the overall appeal of their stay.
Despite the positive feedback, some guests noted areas for improvement, such as low lighting in certain rooms, noisy air conditioning and occasional issues with cleanliness. Even so, the general sentiment remains favorable with many guests finding the rooms well-structured, well-illuminated and equipped with useful amenities like kitchenettes and comfortable furniture.
Rooms were often described as meeting or exceeding expectations with beautiful views, efficient room service and relaxing accommodations. Frequent mentions of the excellent shower facilities and quality bedding underscore the hotel’s commitment to guest comfort. Additionally, the rooms appear to cater to various needs, including spacious family suites and well-organized spaces for solo travelers.
Overall, the reviews paint a picture of a hotel that offers great value, comfort and scenic views, making it a favorable choice for travelers seeking both leisure and convenience in Santos.
The beds at Comfort Hotel Santos consistently receive high praise from guests for their comfort and quality. Many reviews highlight the beds as very comfortable with guests noting the firmness and spaciousness as standout features. The quality of the bed linens also adds to the overall sleep experience, complimented by good mattresses and pillows, despite some occasional feedback on pillow thinness and occasional sagging mattresses. Reviewers frequently mention feeling cozy and missing the comfort of these beds long after their stay. The rooms themselves are described as comfortable and clean, further enhancing the restful environment. Overall, the emphasis is markedly on an excellent and comfortable sleeping experience that contributes significantly to guest satisfaction.
Comfort Hotel Santos has garnered praise for its impeccable cleanliness across various aspects. Guest feedback highlights the immaculate state of the rooms and bathrooms with numerous mentions of clean sheets and daily housekeeping services maintaining a high standard. Reviewers frequently note the spotless condition of the accommodations, from well-ventilated and clean cafeterias to organized and comfortable rooms.
Room cleanliness is notably a strength, described as very clean, sanitized and wrapped, ensuring a sense of safety and comfort for guests. The hotel's cleaning service is often praised for its effectiveness, contributing to an overall pleasant environment.
However, some guests have pointed to inconsistencies in cleanliness, particularly in common areas and specific instances such as windows or curtains. There are isolated mentions of rooms not being adequately cleaned upon check-in or issues with dirty sheets and towels, suggesting that while generally solid, the cleaning services exhibit occasional lapses.
Overall, the recurring theme in guest reviews is one of commendable cleanliness and comfort, making Comfort Hotel Santos a reliable choice for travelers who prioritize hygiene and tidiness.
Guests consistently commend the staff at Comfort Hotel Santos for their exceptional service and professionalism. Across different areas of the hotel such as reception, restaurants and housekeeping, employees are described as polite, friendly and attentive. The hospitality team is lauded for being efficient, helpful and quick to provide assistance whenever needed. Notably, reception staff receive praise for their ability to accommodate early check-ins and maintain a positive attitude.
Many reviews highlight the noticeable kindness and courteousness exhibited by the staff, which contributes to a welcoming and comfortable atmosphere. The service provided across the board—from front desk to room cleanliness to breakfast service—is considered exemplary. The attention to detail and the promptness in addressing guest needs have garnered high regard.
In summary, the impressive level of customer service, marked by consistent friendliness and efficiency, makes the staff at Comfort Hotel Santos stand out, ensuring a pleasant and enjoyable stay for visitors.
The Wi-Fi experience at Comfort Hotel Santos presents a mixed bag according to guest reviews. On the positive side, many guests found the Wi-Fi to be good with some noting that it was stable throughout their stay and offered good speed. Descriptions like "good internet" and "good Wi-Fi connection" were common, highlighting that many visitors had satisfactory online experiences.
However, it's clear that not all guests shared this sentiment. Several reviews mentioned issues such as unstable Wi-Fi, very weak or slow internet and connections that frequently dropped. Some noted that the Wi-Fi did not work in their rooms at all. Additionally, there were complaints about the inability to mirror TV content due to the lack of Wi-Fi compatibility and issues with receiving the Wi-Fi password.
In summary, while many guests had positive experiences with the Wi-Fi at Comfort Hotel Santos, there were notable instances of poor performance and connectivity issues, suggesting an inconsistent service that could benefit from further improvements.
Comfort Hotel Santos offers a gym that receives a mix of feedback from its guests. Positioned on the rooftop, the gym provides an exceptional view, making workout sessions more enjoyable. Many guests find the gym to be functional, pleasant and agree that it is well-equipped with modern equipment. It also offers practical amenities like towels for convenience.
However, a few guests noted that the gym could benefit from maintenance and improvements, suggesting that some areas might be a bit dated or in need of upgrades. Despite these points, the rooftop location and the overall setup are generally praised. The gym is part of the hotel's comprehensive recreation area, which includes a pool and sauna, contributing to a well-rounded fitness experience for guests.
Comfort Hotel Santos offers a rooftop pool experience that receives varied feedback from its guests. The rooftop pool is frequently praised for its breathtaking panoramic views and overall cleanliness. Many people find the pool area cozy and pleasant, often highlighting the nearby rooftop bar as an added convenience and delight. Despite these positives, several guests note that the pool area is quite small and can quickly become crowded, diminishing the overall experience.
The pool itself is described as wonderful and delicious by some, providing a refreshing way to relax after a day at the beach. However, others express disappointment due to its chilly temperature and the lack of heating, which detracts from its enjoyability. The cleanliness of the pool and its surroundings occasionally draws criticism with some pointing out dirty tiles and insufficient cleaning. Additionally, guests mention minor inconveniences such as insufficient lighting at night and the absence of sun umbrellas.
The pool area, alongside the adjoining gym and sauna, is regarded as a good recreational spot within the hotel. Yet, the small size and occasional overcrowding issues remain recurring themes among the reviews. Despite these drawbacks, the rooftop pool remains a highlight for many, offering a relaxing retreat with stunning views over the city.
Comfort Hotel Santos offers a mixed experience when it comes to parking. One of the notable positives is the attentive staff who manage the valet service. The convenience of having a valet is appreciated, although there are some organizational issues. Early check-ins and complimentary parking at times provide added convenience, especially for those traveling with young children.
However, it's essential to note that parking comes at an additional cost of R$30.00 per day and this extra fee is often mentioned as a downside by guests. The valet service is described as reliable but can be slow, leading to long waits when retrieving vehicles. Additionally, the parking area itself seems to be somewhat limited in capacity, which can pose issues during peak times.
Overall, while the valet service is reliable and the staff are attentive, the cost and occasional disorganization of the parking situation can be a drawback for some guests. Those seeking to avoid the daily parking fee might consider street parking as an alternative, albeit less convenient option.
Comfort Hotel Santos offers a welcoming environment perfect for family getaways. Guests frequently highlight the hotel's exceptional family-friendly atmosphere with numerous mentions of how well it caters to children and even pets. Families, including those with special needs, feel well taken care of, particularly noting the kind and considerate reception staff.
The facilities are another strong point, featuring a pool, sauna and gym, which although enjoyed by many, left some longing for a game room to keep kids entertained. The hotel's dining area is highlighted for being accommodating to families and the apartment sizes receive praise for being spacious and suitable for family trips, complete with cribs for guests with babies.
The general consensus from visitors suggests that Comfort Hotel Santos is an ideal choice for a family weekend or holiday stay. The positive environment and family-friendly amenities ensure that children are well received and families can enjoy a comfortable and convenient stay.
The Comfort Hotel Santos is conveniently located near shops, clubs and bars, making it an appealing choice for those seeking vibrant nightlife. Guests can enjoy having various restaurants and a market nearby, providing both dining and shopping options close at hand. The area offers nightlife options that can be enjoyed within close proximity of the hotel, including bars and clubs.
However, some may find the presence of two nearby clubs hosting all-night parties disruptive. While the hotel is situated on a quiet street, street noise can still be an issue due to the lively nearby establishments. Additionally, the street is described as empty and potentially dangerous at night. Overall, nightlife is accessible but could be better. Polite staff and available drinks at the hotel bar enhance the experience for guests.
Comfort Hotel Santos offers a welcoming three-star experience with an impressive cost-benefit ratio. It stands out as a highly recommended choice in its category, praised for its clean facilities and precise attention to cleanliness where needed. The rooms are particularly noted for their cleanliness and good service, despite the hotel's three-star status.
Guests appreciate the hotel's good value for money, describing it as a good structure with varied options. Basic services are provided, which are deemed adequate for a three-star hotel. Hot water availability is a noted positive feature, contributing to the overall satisfactory experience. All in all, Comfort Hotel Santos is considered a nice three-star hotel that definitely gets the job done with some guests even suggesting it is worthy of a four-star rating.
Comfort Hotel Santos offers a range of facilities and services tailored for business travelers. Positioned close to the convention center, it provides a convenient location for attending events. The hotel is business-friendly and features event halls and business amenities to support professional needs. Rooms are spacious and include a desk to facilitate work. Guests appreciate the safe and fast service led by a resolute staff. The comprehensive breakfast is highly rated, ensuring a good start to the day. Overall, it is a good choice for those on business trips, providing a basic yet effective network of services geared towards professional stays.
The Comfort Hotel Santos has garnered positive feedback regarding its accessibility features for guests with disabilities. Noted for its accessible rooms and spacious bathrooms, the hotel offers facilities designed to cater to people with mobility issues. Guests highlighted the ease of access to the hotel with wheelchair ramps and an elevator that requires key card access providing additional convenience.
The front desk staff have been praised for their attentiveness and efficiency, promptly addressing requests and ensuring a smooth experience for guests with disabilities. The adapted rooms, while noted to be uncomfortable for non-disabled guests, are adequately equipped with chair support and other necessary amenities, ensuring a comfortable stay for those who need them.
However, the hotel's location might pose a challenge for guests with reduced mobility. While general feedback pointed to the suite and rooms being pretty accessible, there were mentions of potential improvements needed in certain areas.
Overall, the Comfort Hotel Santos stands out for its commitment to providing a safe and comfortable stay for guests with disabilities, supported by reliable and helpful staff.
The rooftop area of Comfort Hotel Santos is highly appreciated by guests for its various amenities and pleasant ambiance. The rooftop features a chic and nice little swimming pool, which offers a beautiful view. In addition to the pool, there is also a sauna and a gym available, making it a comprehensive spot for relaxation and fitness. The rooftop bar receives praise for its excellence and is a highlight of the area, providing guests with a pleasant place to unwind. However, it is mentioned that the pool area lacks shade, which could be an issue during sunnier days. Overall, the rooftop facilities, including the pool and bar, significantly enhance the guest experience at the hotel.
Comfort Hotel Santos offers an outdoor rooftop pool that guests have found quite appealing. Despite its modest size, the rooftop location provides beautiful views that enhance the swimming experience. The ambient temperature of the pool appeals to many, though some guests noted it is not heated. The pool area is generally well-maintained and accessible, adding to the convenience of the hotel's amenities.
Additionally, the pool area includes a bar which, though small, allows for a more enjoyable and relaxed setting. Guests appreciate the cleanliness of the pool area, although there are mentions of limited outdoor pool amenities and occasional maintenance issues.
An extra feature noted by visitors is the gym and sauna, which are described as great, adding to the overall value of the leisure facilities. The rooftop, especially, garners praise for its stunning vantage point over Santos, making the pool area a notable highlight of Comfort Hotel Santos.
Comfort Hotel Santos offers a welcoming environment for guests traveling with pets, ensuring that they feel well-attended during their stay. The hotel is notably pet-friendly, extending proper support even for emotional support animals. Guests appreciate the acceptance of pets and the level of care provided to their furry companions.
However, some concerns are mentioned regarding the pet fees. There is a common sentiment that the daily rate of 150 reais for a dog is quite high with some reviewers describing the pet fee as abusive. This has led to a few guests feeling that the cost for pet stays is excessive, which could be a deterrent for frequent visits with pets.
On a positive note, the hotel does offer supplies for dogs, making the stay more comfortable for both the pet and owner. Nonetheless, it is suggested that details about additional costs for dogs of varying sizes should be more clearly stated on the website to avoid inconveniences.
Though there are some logistical issues, guests generally found the pet-friendly amenities and services to be good with an overall positive experience that encourages them to return with their pets in the future.
Location Show Map
Location
The area around the hotel offers a wealth of dining options and it's near the Santos-Guarujá Ferry Crossing, which adds a convenient travel option. The location is also favorable for those attending events at Clube Internacional de Regatas or the Blue Med Convention Center, further highlighting its strategic placement within the city.
For sightseeing and leisure, the hotel is well-situated with easy access to tourist attractions, making it a good base for exploring Santos. Guests enjoy the calmness of the residential neighborhood and the proximity to essential services like supermarkets, pharmacies and bakeries.
Despite being slightly removed from the city's busiest beach areas, the hotel’s excellent facilities and the overall convenience of the location make it a highly recommended choice for both business and leisure travelers.
Breakfast
Many reviews commend the freshness and abundance of the breakfast, noting that it caters to diverse tastes with healthy options such as detox juices and seasonal fruits. The breakfast environment is praised for its cleanliness and pleasant service, contributing to an overall positive dining experience. Some guests particularly enjoy the additional touches, like the availability of freshly squeezed orange juice and even champagne on occasion.
There are minor critiques with a few guests mentioning the need for better replenishment of breakfast items and suggesting an even greater variety in savory snacks. Crowding during peak times has been noted, but the overall feedback emphasizes satisfaction with the well-stocked and delicious offerings.
In summary, the breakfast at Comfort Hotel Santos is described as a highlight of the stay, combining variety, freshness and excellent service to create a satisfying start to the day for a wide range of guests.
Dinner
However, there were some areas that could use improvement. A few guests noted that the dinner menu could benefit from additional vegetarian options. Some diners encountered delays while waiting for food to be replenished and there were occasional criticisms regarding the overall quality and service provided by the restaurant staff. In particular, one incident involved a rude waitress and a poorly prepared omelette.
Despite these drawbacks, most guests seemed satisfied with their dining experiences, appreciating the benefits of family-friendly perks such as children not having to pay for certain meals. Overall, the dinner service at Comfort Hotel Santos appears to offer solid value, although there is room for enhanced variety and consistency in service.
Rooms
Despite the positive feedback, some guests noted areas for improvement, such as low lighting in certain rooms, noisy air conditioning and occasional issues with cleanliness. Even so, the general sentiment remains favorable with many guests finding the rooms well-structured, well-illuminated and equipped with useful amenities like kitchenettes and comfortable furniture.
Rooms were often described as meeting or exceeding expectations with beautiful views, efficient room service and relaxing accommodations. Frequent mentions of the excellent shower facilities and quality bedding underscore the hotel’s commitment to guest comfort. Additionally, the rooms appear to cater to various needs, including spacious family suites and well-organized spaces for solo travelers.
Overall, the reviews paint a picture of a hotel that offers great value, comfort and scenic views, making it a favorable choice for travelers seeking both leisure and convenience in Santos.
Beds
Cleanliness
Room cleanliness is notably a strength, described as very clean, sanitized and wrapped, ensuring a sense of safety and comfort for guests. The hotel's cleaning service is often praised for its effectiveness, contributing to an overall pleasant environment.
However, some guests have pointed to inconsistencies in cleanliness, particularly in common areas and specific instances such as windows or curtains. There are isolated mentions of rooms not being adequately cleaned upon check-in or issues with dirty sheets and towels, suggesting that while generally solid, the cleaning services exhibit occasional lapses.
Overall, the recurring theme in guest reviews is one of commendable cleanliness and comfort, making Comfort Hotel Santos a reliable choice for travelers who prioritize hygiene and tidiness.
Staff
Many reviews highlight the noticeable kindness and courteousness exhibited by the staff, which contributes to a welcoming and comfortable atmosphere. The service provided across the board—from front desk to room cleanliness to breakfast service—is considered exemplary. The attention to detail and the promptness in addressing guest needs have garnered high regard.
In summary, the impressive level of customer service, marked by consistent friendliness and efficiency, makes the staff at Comfort Hotel Santos stand out, ensuring a pleasant and enjoyable stay for visitors.
Wi-Fi
However, it's clear that not all guests shared this sentiment. Several reviews mentioned issues such as unstable Wi-Fi, very weak or slow internet and connections that frequently dropped. Some noted that the Wi-Fi did not work in their rooms at all. Additionally, there were complaints about the inability to mirror TV content due to the lack of Wi-Fi compatibility and issues with receiving the Wi-Fi password.
In summary, while many guests had positive experiences with the Wi-Fi at Comfort Hotel Santos, there were notable instances of poor performance and connectivity issues, suggesting an inconsistent service that could benefit from further improvements.
Gym
However, a few guests noted that the gym could benefit from maintenance and improvements, suggesting that some areas might be a bit dated or in need of upgrades. Despite these points, the rooftop location and the overall setup are generally praised. The gym is part of the hotel's comprehensive recreation area, which includes a pool and sauna, contributing to a well-rounded fitness experience for guests.
Pool
The pool itself is described as wonderful and delicious by some, providing a refreshing way to relax after a day at the beach. However, others express disappointment due to its chilly temperature and the lack of heating, which detracts from its enjoyability. The cleanliness of the pool and its surroundings occasionally draws criticism with some pointing out dirty tiles and insufficient cleaning. Additionally, guests mention minor inconveniences such as insufficient lighting at night and the absence of sun umbrellas.
The pool area, alongside the adjoining gym and sauna, is regarded as a good recreational spot within the hotel. Yet, the small size and occasional overcrowding issues remain recurring themes among the reviews. Despite these drawbacks, the rooftop pool remains a highlight for many, offering a relaxing retreat with stunning views over the city.
Parking
However, it's essential to note that parking comes at an additional cost of R$30.00 per day and this extra fee is often mentioned as a downside by guests. The valet service is described as reliable but can be slow, leading to long waits when retrieving vehicles. Additionally, the parking area itself seems to be somewhat limited in capacity, which can pose issues during peak times.
Overall, while the valet service is reliable and the staff are attentive, the cost and occasional disorganization of the parking situation can be a drawback for some guests. Those seeking to avoid the daily parking fee might consider street parking as an alternative, albeit less convenient option.
Family
The facilities are another strong point, featuring a pool, sauna and gym, which although enjoyed by many, left some longing for a game room to keep kids entertained. The hotel's dining area is highlighted for being accommodating to families and the apartment sizes receive praise for being spacious and suitable for family trips, complete with cribs for guests with babies.
The general consensus from visitors suggests that Comfort Hotel Santos is an ideal choice for a family weekend or holiday stay. The positive environment and family-friendly amenities ensure that children are well received and families can enjoy a comfortable and convenient stay.
Nightlife
However, some may find the presence of two nearby clubs hosting all-night parties disruptive. While the hotel is situated on a quiet street, street noise can still be an issue due to the lively nearby establishments. Additionally, the street is described as empty and potentially dangerous at night. Overall, nightlife is accessible but could be better. Polite staff and available drinks at the hotel bar enhance the experience for guests.
3 Star
Guests appreciate the hotel's good value for money, describing it as a good structure with varied options. Basic services are provided, which are deemed adequate for a three-star hotel. Hot water availability is a noted positive feature, contributing to the overall satisfactory experience. All in all, Comfort Hotel Santos is considered a nice three-star hotel that definitely gets the job done with some guests even suggesting it is worthy of a four-star rating.
Business
Accessible
The front desk staff have been praised for their attentiveness and efficiency, promptly addressing requests and ensuring a smooth experience for guests with disabilities. The adapted rooms, while noted to be uncomfortable for non-disabled guests, are adequately equipped with chair support and other necessary amenities, ensuring a comfortable stay for those who need them.
However, the hotel's location might pose a challenge for guests with reduced mobility. While general feedback pointed to the suite and rooms being pretty accessible, there were mentions of potential improvements needed in certain areas.
Overall, the Comfort Hotel Santos stands out for its commitment to providing a safe and comfortable stay for guests with disabilities, supported by reliable and helpful staff.
Rooftop Pool
Outdoor Pool
Additionally, the pool area includes a bar which, though small, allows for a more enjoyable and relaxed setting. Guests appreciate the cleanliness of the pool area, although there are mentions of limited outdoor pool amenities and occasional maintenance issues.
An extra feature noted by visitors is the gym and sauna, which are described as great, adding to the overall value of the leisure facilities. The rooftop, especially, garners praise for its stunning vantage point over Santos, making the pool area a notable highlight of Comfort Hotel Santos.
Dog Friendly
However, some concerns are mentioned regarding the pet fees. There is a common sentiment that the daily rate of 150 reais for a dog is quite high with some reviewers describing the pet fee as abusive. This has led to a few guests feeling that the cost for pet stays is excessive, which could be a deterrent for frequent visits with pets.
On a positive note, the hotel does offer supplies for dogs, making the stay more comfortable for both the pet and owner. Nonetheless, it is suggested that details about additional costs for dogs of varying sizes should be more clearly stated on the website to avoid inconveniences.
Though there are some logistical issues, guests generally found the pet-friendly amenities and services to be good with an overall positive experience that encourages them to return with their pets in the future.
Yes, Comfort Hotel Santos has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Comfort Hotel Santos.
Yes, Comfort Hotel Santos welcomes dogs.
Yes, parking facilities are available at Comfort Hotel Santos.
Yes, Comfort Hotel Santos has a gym.
Location Show Map
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