5-Star HotelSummary of reviews related to the '5 Star' categoryGrand Hotel Alassio Beach & Spa Resort receives mixed reviews regarding its five-star rating, facilities and services. While the customer care is described as truly worthy of a five-star hotel, many guests feel the overall experience falls short of this classification. Various reviewers point out that the hotel's management appears to be lagging, affecting the quality that one would expect from such a category, especially given the prices charged.
Concerns have been raised about the punctuality and readiness of rooms with instances of delayed check-ins. Additionally, some guests experienced issues with the hot water supply, which they felt was unacceptable for a hotel of this standard.
Daily maintenance services, including room cleaning and beach sun loungers, were not consistently automatic, as would be anticipated in a five-star property. Breakfast also did not meet the expectations set by the hotel's rating. Despite these shortcomings, many visitors believe that with improvement in service, the hotel has the potential to be highly recommendable. Overall, while there are commendable aspects such as customer care, there is significant room for enhancement to align with a genuine five-star experience.
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