Spahotel Casino
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Summary of reviewsSpahotel Casino presents a notable vacation experience characterized by its exceptional location and offerings tailored for a broad range of guests. Perfectly situated on an island, it provides serene views of Lake Saimaa while being only a short walk from the city center of Savonlinna. This prime positioning allows easy access to attractions such as the Olavinlinna fortress and the market square, complemented by the ease of reaching the train station and downtown area. The tranquil environment free from traffic noise is ideal for those seeking a peaceful retreat intertwined with urban conveniences and nature exploration.
The breakfast experience at Spahotel Casino is generally well-received, praised for its variety and the inclusion of local delicacies like Karelian pastries. The scenic location and outdoor terrace enhance the dining experience. However, there are some areas identified for improvement, including managing crowd sizes and expanding dietary options.
Dinner at Spahotel Casino earns commendations for its quality—particularly the highly rated salmon and hunter’s bread. The option to dine on the terrace adds to the pleasant ambiance with the service frequently described as friendly and professional. While some criticism addressed the menu’s heaviness and pricing, the overall sentiment regarding the dining experience remains positive.
The rooms, characterized by their spaciousness and clean conditions, offer beautiful lake views from private balconies. Guests appreciate the modern bathrooms and air conditioning, which contribute to a comfortable stay. Nonetheless, feedback indicates a need for renovation and better soundproofing due to outdated furniture, worn-out decor and noise disruptions. Proper housekeeping and maintenance could further elevate the guest experience.
Cleanliness across the hotel receives mixed feedback with rooms being generally tidy but common areas in need of better upkeep. Despite this, many guests find the hotel cozy and largely clean, but with room for improvement.
Staff performance is a high point with many reviews highlighting the friendliness, professionalism and eagerness to assist by both the reception and restaurant staff, although some guests reported less favorable interactions during busy periods.
WiFi connectivity at the hotel has mixed reviews, being described as reliable by some and as needing improvement by others, particularly in the rooms.
The spa, while appreciated for its cozy atmosphere and excellent saunas, faces criticism for outdated facilities and occasional crowding. The additional charges for spa use can be an unexpected downside for some guests. Similarly, the gym, though functional, could benefit from updates and better maintenance.
The pool facilities, especially cherished by families with children, are noted for their cleanliness and convenience. However, the pool area itself is considered a bit outdated and can become crowded.
Spahotel Casino proves to be a family-friendly option, offering spacious rooms and activities for kids, all contributing to a well-rounded and enjoyable stay. Despite certain areas needing updates and better upkeep, the overall experience remains positive with the hotel’s location and service quality standing out as key highlights.
Categories
The breakfast experience at Spahotel Casino is generally well-received, praised for its variety and the inclusion of local delicacies like Karelian pastries. The scenic location and outdoor terrace enhance the dining experience. However, there are some areas identified for improvement, including managing crowd sizes and expanding dietary options.
Dinner at Spahotel Casino earns commendations for its quality—particularly the highly rated salmon and hunter’s bread. The option to dine on the terrace adds to the pleasant ambiance with the service frequently described as friendly and professional. While some criticism addressed the menu’s heaviness and pricing, the overall sentiment regarding the dining experience remains positive.
The rooms, characterized by their spaciousness and clean conditions, offer beautiful lake views from private balconies. Guests appreciate the modern bathrooms and air conditioning, which contribute to a comfortable stay. Nonetheless, feedback indicates a need for renovation and better soundproofing due to outdated furniture, worn-out decor and noise disruptions. Proper housekeeping and maintenance could further elevate the guest experience.
Cleanliness across the hotel receives mixed feedback with rooms being generally tidy but common areas in need of better upkeep. Despite this, many guests find the hotel cozy and largely clean, but with room for improvement.
Staff performance is a high point with many reviews highlighting the friendliness, professionalism and eagerness to assist by both the reception and restaurant staff, although some guests reported less favorable interactions during busy periods.
WiFi connectivity at the hotel has mixed reviews, being described as reliable by some and as needing improvement by others, particularly in the rooms.
The spa, while appreciated for its cozy atmosphere and excellent saunas, faces criticism for outdated facilities and occasional crowding. The additional charges for spa use can be an unexpected downside for some guests. Similarly, the gym, though functional, could benefit from updates and better maintenance.
The pool facilities, especially cherished by families with children, are noted for their cleanliness and convenience. However, the pool area itself is considered a bit outdated and can become crowded.
Spahotel Casino proves to be a family-friendly option, offering spacious rooms and activities for kids, all contributing to a well-rounded and enjoyable stay. Despite certain areas needing updates and better upkeep, the overall experience remains positive with the hotel’s location and service quality standing out as key highlights.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Pool Lap Lanes
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Guest Reviews
Spahotel Casino boasts a prime location that is frequently highlighted in guest reviews. Nestled on an island, the hotel is just a short walk across a picturesque bridge to the city center of Savonlinna, making major attractions like the historical Olavinlinna fortress and the market square easily accessible. Guests repeatedly commend the tranquil and beautiful surroundings, featuring stunning views of Lake Saimaa from balconies and various parts of the hotel.
Convenience is a key feature with easy walking distances to the train station and downtown area, facilitating effortless arrivals and departures. The serene environment is praised for its peacefulness, free from traffic noise, offering an ideal retreat that is still close to urban amenities. The close proximity to nature and outdoor recreational areas adds to the charm, making it perfect for visitors looking for a mix of relaxation and exploration.
Additionally, the hotel offers ample free parking, making it convenient for those traveling by car. Though some guests note that parts of the hotel are in need of renovation, the exceptional location and beautiful surroundings often overshadow these concerns. The central yet quiet positioning of the hotel ensures a comfortable and restful stay with positive comments also on the good service and clean rooms. Overall, the location of Spahotel Casino is a standout feature, providing both convenience and a serene atmosphere.
Spahotel Casino offers a breakfast experience that is generally appreciated for its variety and abundance. Many guests have noted that the breakfast is good, diverse and served in a neat environment. Some highlights include tasty oatmeal, delicious salmon and lactose-free and gluten-free options clearly labeled. Guests enjoyed varied selections that included local bread, cereals and Karelian pastries with egg butter. The coffee received positive mentions, adding to the overall experience.
While the breakfast spread is often described as adequate and plentiful, providing enough choice to satisfy most appetites, several reviews indicate areas for improvement. Issues such as cold warm dishes, crowded breakfast areas and sometimes limited selections were pointed out. There were occasional mentions of food running out, slow service and specific dietary needs not being fully catered to, including a lack of vegan options. Despite these drawbacks, the overall sentiment remains positive with many guests finding the breakfast at Spahotel Casino a valuable and enjoyable part of their stay.
The hotel’s scenic location and pleasant outdoor terrace further enhance the breakfast experience for those who prefer dining with a view. While the breakfast may have some room for enhancement, particularly in managing crowds and offering more diverse dietary options, it stands out as a solid, satisfactory aspect of the Spahotel Casino experience.
The dinner experience at Spahotel Casino receives largely positive feedback from guests. Diners praised the opportunity to eat outside on the terrace, adding a pleasant ambiance to their meals. The food itself earned high marks, especially the salmon and hunter's bread, both of which exceeded expectations. Many guests highlighted the excellence of the evening meals, describing dinners as fantastic, extremely good and delicious.
The a la carte menu was also well-received, though some guests found it quite heavy and suggested it could include lighter options. Despite some mixed opinions about the menu being weird or having limited selection, the overall sentiment toward the food quality remained positive. The service in the restaurant was noted as friendly and good with particular praise for a professional and attentive male waiter.
However, some drawbacks were noted. Dinner prices were deemed not very affordable by some and there were instances where the restaurant was either not open or guests had to wait a long time for their food. Breakfast offerings received mixed reviews with several guests calling for more variety and quicker replenishment of items. Despite these criticisms, the breakfast was generally described as proper and fresh.
The hotel’s Old Casino restaurant was also commended for its good, tasty food and service, offering an excellent option for both adults and children. Even with some room for improvement, the dining experience at Spahotel Casino remains a strong aspect of a stay with guests appreciating the quality and flavor of the meals.
Spahotel Casino offers rooms that generally capture a blend of mixed sentiments from guests, though some positive aspects stand out. A recurring highlight is the spaciousness of the rooms, ensuring ample comfort during stays. Many visitors appreciated the beautiful views of the lake from their private balconies, which often added a nice touch to their experience. Cleanliness was another frequently noted positive with numerous reviews mentioning the rooms being tidy and neat. Modern and renovated bathrooms were also a plus for several guests, offering a fresh and updated feel compared to other parts of the rooms.
Air conditioning in many rooms provided a comfortable environment, especially during warmer months and some rooms featured amenities such as kettles, mugs and hair dryers, adding to the convenience. The serene and peaceful environment surrounding some rooms was appreciated by guests seeking tranquility.
However, the hotel does have areas that require attention. Many reviews pointed out that the rooms are outdated with a clear need for renovation and modernization. Worn-out furniture and decor were common points of disappointment, alongside issues like poor sound insulation, which allowed noise from adjacent rooms and corridors to be disruptive.
Other criticisms included small, cramped bathrooms and a general sense of the rooms being old-fashioned and musty. Some balconies were noted as being neglected and uninviting. Additionally, housekeeping and maintenance issues were frequently mentioned, such as dirty floors, unvacuumed areas and a musty smell in several rooms.
In summary, while Spahotel Casino offers spacious, clean and comfortable rooms with lovely views and good air conditioning, there are significant areas in need of refurbishment and better soundproofing to enhance the overall guest experience.
The beds at Spahotel Casino have garnered mixed reviews from guests. Many found the beds to be comfortable, firm and clean with several noting a good quality of bedding and pillows. There were mentions of the beds being especially suitable with comments such as excellent, nicely set up for children and big and very comfortable. Some guests appreciated the soft feel of the beds and the good extra beds provided for children.
However, there were also several critiques. A few guests found the beds either too soft or too hard with some even mentioning discomfort due to the mattress. Issues like beds being pushed together, cramped or having bad pillows were also raised. There were concerns about beds feeling old or unstable for small children and one guest noticed a large stain on the mattress cover.
In conclusion, while the quality of the beds at Spahotel Casino generally leans toward comfortable and clean, there are occasional shortcomings that may warrant consideration depending on guests' personal preferences and needs.
Visitors to Spahotel Casino generally appreciate the cleanliness of the rooms, which are often described as tidy and featuring appropriately firm, clean beds. Many guests highlight the neat condition of the rooms and bathrooms, often noting that these areas are well-maintained and cleaned to an acceptable standard. Reception and dining areas also receive praise for their cleanliness and the pools are mentioned positively in this regard.
However, the hotel itself appears somewhat dated and worn. Several reviews suggest that an update or renovation is needed to address aging fixtures and general appearance. Common areas and some specific elements, such as carpets, upholstery and balconies, are reported to be in less than pristine condition. Issues such as dust, dirty dishes at breakfast and occasional unpleasant odors point to a need for better maintenance and more thorough cleaning practices.
Guests also mention that while the rooms are generally clean, there can be lapses in cleanliness, including missed spots, dusty surfaces and dirty items like shower doors and upholstery. The public areas, including hallways and terraces, occasionally fail to meet cleanliness standards, detracting from the overall experience. Despite these issues, many find the hotel to be overall clean and cozy but note that there is room for improvement, especially in the thoroughness of housekeeping and the upkeep of common spaces.
Spahotel Casino has received an abundance of praise from its guests, particularly for its staff performance. Many guests highlighted the warm, friendly and professional demeanor of the staff, describing them as service-minded, commendable and eager to please. Several reviews specifically mentioned the receptionists and their excellent service, noting their welcoming, attentive and helpful nature. This friendliness extended to other areas as well with restaurant and spa staff often being singled out for their cheerful and supportive attitudes.
However, not all experiences were positive. Some guests reported issues such as rude or unhelpful interactions with a few staff members, particularly during busy times. Despite these occasional lapses, the majority opinion remains overwhelmingly positive regarding the staff's overall friendliness and professionalism.
Additionally, the responsive and customer-oriented service was frequently mentioned with guests expressing appreciation for the staff’s ability to offer flexible solutions and additional assistance. Overall, while there are areas for improvement, particularly in managing high-pressure situations, the staff at Spahotel Casino stands out for their friendly and professional service.
The WiFi experience at Spahotel Casino has received mixed reactions from guests. While some found the internet connection to be problem-free and reliable, others noted that the WiFi could be improved, especially within the rooms. On the positive side, several guests mentioned that the WiFi was strong, stable and fast. However, other reviews indicated that the WiFi was weak, spotty and kept cutting off. With comments suggesting that the WiFi needs strengthening, it seems that while some visitors had a satisfactory experience, there is room for improvement in providing a consistently strong WiFi connection throughout the hotel.
The spa at Spahotel Casino receives mixed reviews from guests. Many highlight its well-maintained facilities, cozy atmosphere and the excellence of the saunas, particularly the steam sauna. Families, in particular, appreciate the spa's suitability for children, noting a clean environment and a nice small pool that kids enjoy.
However, several reviews point out the outdated and worn-out nature of the spa with some facilities in need of renovation. Guests also mention that the spa is modest and could benefit from modernization, as some features such as water massage points are often broken or not working. The spa area is noted to be small and sometimes crowded, which can diminish the relaxing experience for some guests.
An important aspect highlighted is the additional charge for using the spa, which is not always included in the room price, leading to some disappointment. Guests booking through certain channels may find they need to pay extra to access the pool area.
Despite the criticisms, the spa serves as a good addition to the hotel, offering a pleasant, if somewhat limited, experience. The peaceful atmosphere and the cozy nature of the spa are appreciated, especially when the facilities are less crowded.
Overall, while the spa provides a relaxing retreat with good sauna options and an enjoyable environment for children, it could benefit from updates and clearer communication regarding access and fees.
Spahotel Casino offers a gym for guests looking to maintain their fitness regimen during their stay. While some reviewers noted that the gym was good, others mentioned that it could benefit from updates and maintenance. There were mixed opinions about the condition of the gym equipment with some devices reportedly not functioning. Overall, the gym is seen as a basic facility that can be improved.
The pool facilities at Spahotel Casino offer a mix of amenities, particularly appreciated by families with children. The indoor pool is frequently noted for being clean and of a good depth suitable for all ages, making it a hit with kids. The spa area housing the pool is described positively, including a nice hot tub and a generally good swimming experience.
However, several reviews point out that the pool area is somewhat outdated and in need of better maintenance. The indoor pool, though operational, might appear small and old-fashioned to some guests, leading to occasional crowding, especially during peak times. The outdoor pool was mentioned as being closed during some stays, disappointing to those looking for an al fresco swim.
Overall, despite a few drawbacks concerning the size and upkeep of the pool facilities, the amenities seem well-loved, particularly by younger guests and families who enjoy the clean and versatile swimming options. The spa and gym facilities enhance the stay, providing a well-rounded experience for those looking to relax and enjoy some leisure activities.
Spahotel Casino provides a variety of activities and amenities that make it a suitable choice for families with children. The hotel offers spacious family rooms with balconies or terraces, allowing families to enjoy their stay comfortably. Kids can explore the play areas, which come with a changing menu to keep their interest alive. The swimming and exercise opportunities are excellent and children particularly enjoy the pool facilities and the small spa section, which is well-maintained and child-friendly.
The environment is peaceful and quiet, ideal for families seeking a relaxing getaway. Both children and adults can enjoy the spa, which is designed to accommodate families. Despite some organizational issues, such as the playrooms not being mentioned during check-in and some areas showing wear and tear, the overall facilities are geared towards ensuring children are well taken care of. However, there is room for improvement in family-oriented services and amenities.
Pets are also welcome here, adding to the family-friendly atmosphere. The hotel's location with walking connections to the town center, offers additional convenience for families wanting to explore the local area. Although some aspects could be refined, Spahotel Casino remains a good option for a family-friendly stay.
Spahotel Casino presents itself as a four-star establishment but seems to fall short of such expectations for many guests. Despite some positive notes about good service and clean rooms, the hotel appears otherwise underwhelming in several aspects. Visitors have had mixed experiences with several suggesting that the facilities, especially the rooms and lobby areas, are in need of refurbishment. While certain amenities do align with a four-star rating, recurring feedback indicates that the overall quality doesn't consistently meet the anticipated standards. The hotel's current state arguably doesn't justify its relatively high price and though it holds potential, improvements would be necessary to fulfill its intended four-star promise.
Spahotel Casino offers a promising option for business travelers with ample potential for business stays. Although there are no specific mentions of a dedicated business center or work areas onsite, the hotel can still serve well for events and business meetings. The availability of meeting rooms and multiple business spaces ensures that business needs are met effectively.
Guests have reported favorable experiences with the staff, highlighting their friendliness and excellent support, especially during business meetings. Despite the absence of a formal business center, the business services offered in the area have been described as helpful and good.
The cozy spa area and varied food options contribute to a comfortable and satisfying stay, making the hotel an inviting choice for those traveling on business.
Spahotel Casino offers a mixed experience for guests with disabilities. Several positive aspects stand out, such as having disabled parking spaces, a lift and public areas that are easily accessible. Additionally, the hotel provides several rooms equipped with wheelchair-accessible bathrooms, making the stay feasible for those with limited mobility. The sauna also meets accessibility requirements, providing a more inclusive environment for relaxation.
On the downside, some reviews indicate that the hotel is not entirely suitable for people with disabilities or for accommodating a disabled patient. Specifically, the place is not accessible for wheelchairs, suggesting some areas may be challenging to navigate for those with significant mobility issues. Furthermore, the hotel and rooms could use updating, as they are described as old and outdated. Despite these drawbacks, the hotel manages to meet some accessibility needs, particularly for those with limited mobility.
The indoor pool at Spahotel Casino receives mixed feedback from guests. Many appreciate the spacious and lovely design of the pool, noting its cleanliness and the presence of helpful features like massage nozzles and a nice depth suitable for everyone. The spa area, which includes the pool and saunas, is often highlighted positively for providing a relaxing experience, remaining quiet and tranquil for most of the year. However, some reviews mention that the pool area is modest and can become crowded at times. Additionally, there have been occasions when the indoor pool was closed or appeared old and unused, preventing some guests from experiencing it. Despite these issues, the overall sentiment suggests that the spa area contributes positively to the hotel experience, particularly when the pool is available and well-maintained.
Spahotel Casino offers an idyllic setting for a romantic stay with guests frequently highlighting its calming and peaceful atmosphere, ideal for a quiet weekend retreat. It's described as a perfect romantic escape, ensuring a serene environment that allows couples to unwind and connect. One of the standout features is the spectacular view from the rooms and balconies, especially those overlooking Lake Saimaa, which many guests found absolutely lovely and excellent.
For those looking to experience something special, a romantic nightcap on the terrace in a cozy basket chair complements the experience beautifully. The hotel’s ambiance is also enhanced by its great, cozy and spacious rooms, contributing to an intimate and romantic setting. Dining at the hotel can be particularly magical with the possibility of being the only couple in the entire restaurant, adding an exclusive and private feel to the meal.
Overall, Spahotel Casino is often noted as a wonderful place for couples, offering a beautiful and cozy atmosphere that promises a memorable romantic getaway.
Spahotel Casino stands out as a highly accommodating destination for pet owners, particularly those traveling with dogs. Dogs are not only allowed but warmly welcomed with pets receiving thoughtful amenities like a welcome bag, dog bed, leash and food package upon arrival. The hotel provides easy access to pet-designated rooms and considers pet owners' schedules, even offering special consideration during extreme weather conditions like heatwaves.
The hotel's dog-friendly areas, including its well-located surroundings, make it an ideal location for walks and outdoor activities with pets. The property allows pets on the restaurant terrace, ensuring that the whole family can enjoy their stay together. Despite minor concerns from some guests about the presence and noise of multiple small dogs, the overall consensus is that Spahotel Casino provides excellent facilities and a welcoming environment for pets. The staff's friendliness and informative assistance further enhance the positive experience for both pets and their owners.
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Location
Convenience is a key feature with easy walking distances to the train station and downtown area, facilitating effortless arrivals and departures. The serene environment is praised for its peacefulness, free from traffic noise, offering an ideal retreat that is still close to urban amenities. The close proximity to nature and outdoor recreational areas adds to the charm, making it perfect for visitors looking for a mix of relaxation and exploration.
Additionally, the hotel offers ample free parking, making it convenient for those traveling by car. Though some guests note that parts of the hotel are in need of renovation, the exceptional location and beautiful surroundings often overshadow these concerns. The central yet quiet positioning of the hotel ensures a comfortable and restful stay with positive comments also on the good service and clean rooms. Overall, the location of Spahotel Casino is a standout feature, providing both convenience and a serene atmosphere.
Breakfast
While the breakfast spread is often described as adequate and plentiful, providing enough choice to satisfy most appetites, several reviews indicate areas for improvement. Issues such as cold warm dishes, crowded breakfast areas and sometimes limited selections were pointed out. There were occasional mentions of food running out, slow service and specific dietary needs not being fully catered to, including a lack of vegan options. Despite these drawbacks, the overall sentiment remains positive with many guests finding the breakfast at Spahotel Casino a valuable and enjoyable part of their stay.
The hotel’s scenic location and pleasant outdoor terrace further enhance the breakfast experience for those who prefer dining with a view. While the breakfast may have some room for enhancement, particularly in managing crowds and offering more diverse dietary options, it stands out as a solid, satisfactory aspect of the Spahotel Casino experience.
Dinner
The a la carte menu was also well-received, though some guests found it quite heavy and suggested it could include lighter options. Despite some mixed opinions about the menu being weird or having limited selection, the overall sentiment toward the food quality remained positive. The service in the restaurant was noted as friendly and good with particular praise for a professional and attentive male waiter.
However, some drawbacks were noted. Dinner prices were deemed not very affordable by some and there were instances where the restaurant was either not open or guests had to wait a long time for their food. Breakfast offerings received mixed reviews with several guests calling for more variety and quicker replenishment of items. Despite these criticisms, the breakfast was generally described as proper and fresh.
The hotel’s Old Casino restaurant was also commended for its good, tasty food and service, offering an excellent option for both adults and children. Even with some room for improvement, the dining experience at Spahotel Casino remains a strong aspect of a stay with guests appreciating the quality and flavor of the meals.
Rooms
Air conditioning in many rooms provided a comfortable environment, especially during warmer months and some rooms featured amenities such as kettles, mugs and hair dryers, adding to the convenience. The serene and peaceful environment surrounding some rooms was appreciated by guests seeking tranquility.
However, the hotel does have areas that require attention. Many reviews pointed out that the rooms are outdated with a clear need for renovation and modernization. Worn-out furniture and decor were common points of disappointment, alongside issues like poor sound insulation, which allowed noise from adjacent rooms and corridors to be disruptive.
Other criticisms included small, cramped bathrooms and a general sense of the rooms being old-fashioned and musty. Some balconies were noted as being neglected and uninviting. Additionally, housekeeping and maintenance issues were frequently mentioned, such as dirty floors, unvacuumed areas and a musty smell in several rooms.
In summary, while Spahotel Casino offers spacious, clean and comfortable rooms with lovely views and good air conditioning, there are significant areas in need of refurbishment and better soundproofing to enhance the overall guest experience.
Beds
However, there were also several critiques. A few guests found the beds either too soft or too hard with some even mentioning discomfort due to the mattress. Issues like beds being pushed together, cramped or having bad pillows were also raised. There were concerns about beds feeling old or unstable for small children and one guest noticed a large stain on the mattress cover.
In conclusion, while the quality of the beds at Spahotel Casino generally leans toward comfortable and clean, there are occasional shortcomings that may warrant consideration depending on guests' personal preferences and needs.
Cleanliness
However, the hotel itself appears somewhat dated and worn. Several reviews suggest that an update or renovation is needed to address aging fixtures and general appearance. Common areas and some specific elements, such as carpets, upholstery and balconies, are reported to be in less than pristine condition. Issues such as dust, dirty dishes at breakfast and occasional unpleasant odors point to a need for better maintenance and more thorough cleaning practices.
Guests also mention that while the rooms are generally clean, there can be lapses in cleanliness, including missed spots, dusty surfaces and dirty items like shower doors and upholstery. The public areas, including hallways and terraces, occasionally fail to meet cleanliness standards, detracting from the overall experience. Despite these issues, many find the hotel to be overall clean and cozy but note that there is room for improvement, especially in the thoroughness of housekeeping and the upkeep of common spaces.
Staff
However, not all experiences were positive. Some guests reported issues such as rude or unhelpful interactions with a few staff members, particularly during busy times. Despite these occasional lapses, the majority opinion remains overwhelmingly positive regarding the staff's overall friendliness and professionalism.
Additionally, the responsive and customer-oriented service was frequently mentioned with guests expressing appreciation for the staff’s ability to offer flexible solutions and additional assistance. Overall, while there are areas for improvement, particularly in managing high-pressure situations, the staff at Spahotel Casino stands out for their friendly and professional service.
Wi-Fi
Spa
However, several reviews point out the outdated and worn-out nature of the spa with some facilities in need of renovation. Guests also mention that the spa is modest and could benefit from modernization, as some features such as water massage points are often broken or not working. The spa area is noted to be small and sometimes crowded, which can diminish the relaxing experience for some guests.
An important aspect highlighted is the additional charge for using the spa, which is not always included in the room price, leading to some disappointment. Guests booking through certain channels may find they need to pay extra to access the pool area.
Despite the criticisms, the spa serves as a good addition to the hotel, offering a pleasant, if somewhat limited, experience. The peaceful atmosphere and the cozy nature of the spa are appreciated, especially when the facilities are less crowded.
Overall, while the spa provides a relaxing retreat with good sauna options and an enjoyable environment for children, it could benefit from updates and clearer communication regarding access and fees.
Gym
Pool
However, several reviews point out that the pool area is somewhat outdated and in need of better maintenance. The indoor pool, though operational, might appear small and old-fashioned to some guests, leading to occasional crowding, especially during peak times. The outdoor pool was mentioned as being closed during some stays, disappointing to those looking for an al fresco swim.
Overall, despite a few drawbacks concerning the size and upkeep of the pool facilities, the amenities seem well-loved, particularly by younger guests and families who enjoy the clean and versatile swimming options. The spa and gym facilities enhance the stay, providing a well-rounded experience for those looking to relax and enjoy some leisure activities.
Family
The environment is peaceful and quiet, ideal for families seeking a relaxing getaway. Both children and adults can enjoy the spa, which is designed to accommodate families. Despite some organizational issues, such as the playrooms not being mentioned during check-in and some areas showing wear and tear, the overall facilities are geared towards ensuring children are well taken care of. However, there is room for improvement in family-oriented services and amenities.
Pets are also welcome here, adding to the family-friendly atmosphere. The hotel's location with walking connections to the town center, offers additional convenience for families wanting to explore the local area. Although some aspects could be refined, Spahotel Casino remains a good option for a family-friendly stay.
4 Star
Business
Guests have reported favorable experiences with the staff, highlighting their friendliness and excellent support, especially during business meetings. Despite the absence of a formal business center, the business services offered in the area have been described as helpful and good.
The cozy spa area and varied food options contribute to a comfortable and satisfying stay, making the hotel an inviting choice for those traveling on business.
Accessible
On the downside, some reviews indicate that the hotel is not entirely suitable for people with disabilities or for accommodating a disabled patient. Specifically, the place is not accessible for wheelchairs, suggesting some areas may be challenging to navigate for those with significant mobility issues. Furthermore, the hotel and rooms could use updating, as they are described as old and outdated. Despite these drawbacks, the hotel manages to meet some accessibility needs, particularly for those with limited mobility.
Indoor Pool
Romantic
For those looking to experience something special, a romantic nightcap on the terrace in a cozy basket chair complements the experience beautifully. The hotel’s ambiance is also enhanced by its great, cozy and spacious rooms, contributing to an intimate and romantic setting. Dining at the hotel can be particularly magical with the possibility of being the only couple in the entire restaurant, adding an exclusive and private feel to the meal.
Overall, Spahotel Casino is often noted as a wonderful place for couples, offering a beautiful and cozy atmosphere that promises a memorable romantic getaway.
Dog Friendly
The hotel's dog-friendly areas, including its well-located surroundings, make it an ideal location for walks and outdoor activities with pets. The property allows pets on the restaurant terrace, ensuring that the whole family can enjoy their stay together. Despite minor concerns from some guests about the presence and noise of multiple small dogs, the overall consensus is that Spahotel Casino provides excellent facilities and a welcoming environment for pets. The staff's friendliness and informative assistance further enhance the positive experience for both pets and their owners.
Yes, Spahotel Casino has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.
Yes, a spa is available at Spahotel Casino.
Yes, Spahotel Casino welcomes dogs.
No, parking facilities aren't available at Spahotel Casino.
Yes, Spahotel Casino has a gym.
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