Hotel Metropolitan Sendai

Sendai 38.25881900, 140.88079700 , Aoba-ku Chuo 1-1-1 (Show on Map)
8.2
Very Good


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Info Located right next to the JR Sendai Station, Hotel Metropolitan Sendai is an elegant urban hotel that caters to all guests' needs. It features rooms and suites both in traditional Japanese and Western style and design, while its restaurant offers appetising dishes which are freshly and locally prepared.
Summary of reviewsHotel Metropolitan Sendai is a top choice for travelers due to its exceptional location, remarkable breakfast offerings, clean and cozy rooms, high standard of cleanliness, professional staff and comfortable beds.

The hotel's strategic location, directly adjacent to JR Sendai Station and connected by a pedestrian bridge, offers unparalleled convenience for commuting, shopping and local exploration. Guests benefit from the ease of access to transportation, dining and shopping options, including the nearby Espal shopping center, Morning Market and Anpanman Museum, making it a standout choice for visitors to Sendai.

Breakfast at Hotel Metropolitan Sendai is highly praised for its delightful Japanese-style offerings, delicious flavors and notable variety, including specialties from the Miyagi region and Tohoku cuisine. Despite some comments on repetition and cost, the overall experience leaves most guests satisfied due to the freshness and taste of the options available.

The rooms are appreciated for their cleanliness, coziness and comfort with many guests noting the spaciousness and stunning views from high-floor rooms. The availability of amenities such as bathtubs and desks adds to the convenience, despite a few mentions of minor issues like smaller room sizes and dated facilities.

Cleanliness is a strong point for the hotel with guests frequently remarking on the spotless and well-maintained rooms. The luxurious feel and frequent renovations contribute to the overall level of comfort. Although some occasional cleanliness issues are noted, the general consensus is that the hotel maintains a high standard.

The staff at Hotel Metropolitan Sendai receive positive feedback for their politeness, friendliness and professionalism. Guests particularly appreciate the efficient front desk service and the assistance provided in multiple languages. The courteous nature of the staff enhances the overall experience, making guests feel welcome and well-cared for.

Lastly, the beds at the hotel are widely praised for their comfort with many highlighting the quality of the memory foam and Airweave options. Guests consistently report a pleasant sleeping experience, contributing to their overall satisfaction during their stay.

In conclusion, Hotel Metropolitan Sendai excels in providing a convenient, comfortable and enjoyable stay for its guests, marked by its prime location, commendable breakfast, clean and cozy rooms, high standard of cleanliness, professional staff and supremely comfortable beds.
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Room Types
Standard Twin Room - Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities.

Deluxe Double Room - Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities.

Standard Twin Room - Non-Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities.

Deluxe Double Room - Non-Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities.

Double Room with Small Double Bed - Non-Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities. A child can use the existing bed in this room only when it's booked for 1 adult and the child.

Double Room with Small Double Bed - Smoking Fitted with a minibar and an electric kettle. The en suite bathroom comes with a bathtub and amenities. A child can use the existing bed in this room only when it's booked for 1 adult and the child.

Japanese-Style Suite - Kiri - Non-Smoking The spacious quadruple room offers air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room features a minibar, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV with satellite channels. The unit has 2 beds and 2 futons.

Japanese-Style Suite - Sakura - Non-Smoking The spacious family room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The family room provides a minibar, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit has 2 beds and 4 futons.

Japanese-Style Suite - Keyaki - Smoking The spacious suite provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The suite features a minibar, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV with satellite channels. The unit offers 8 futons.

Executive Suite This suite comes wood flooring and Simmons beds. An en suite bathroom comes with a bath, rain shower and bath amenities. The room is located on the 20th floor, and a complimentary minibar is featured.

Royal Suite This suite comes with a spa bath, a rain shower and an espresso coffee machine. It also has amenities made by local craftsmen including Sendai Glass, Nambu Iron and tamamushi-lacquered jewellery box. The room is located on the 20th floor, and a complimentary minibar is featured.

Single Room - Non-Smoking Providing free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room provides air conditioning, a minibar, a safe deposit box, an electric kettle, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

Single Room - Smoking Featuring free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room features a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit has 1 bed.

Economy Twin Room - Non-Smoking Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit has 2 beds.

Economy Twin Room - Smoking Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit has 2 beds.

Standard Triple Room - Non-Smoking Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and features a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit offers 3 beds.

Standard Triple Room - Smoking Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit has 3 beds.

Executive Twin Room - Non-Smoking Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides air conditioning, a minibar, a safe deposit box, an electric kettle and a flat-screen TV with satellite channels. The unit offers 2 beds.

Executive Single Room - Non-Smoking Offering free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with satellite channels, a minibar, a safe deposit box and an electric kettle. The unit offers 1 bed.

Guest Reviews
8.2
Very Good
Location
Hotel Metropolitan Sendai is highly praised for its superb location, making it an exceptional choice for travelers. Positioned directly next to JR Sendai Station, the hotel offers unparalleled convenience for both commuting and shopping. Guests frequently mention the ease of access with a pedestrian bridge linking the hotel's second floor to the station, facilitating effortless travel. Its proximity allows guests to reach the train station within a minute's walk and being connected to the Espal shopping center further enhances the convenience.

The hotel's location proves ideal for both local exploration and broader travel around Sendai, aided by its strong transport links and nearby commercial facilities. Visitors particularly appreciate the convenience of nearby dining and shopping opportunities, including the Morning Market and Anpanman Museum. The direct connection to the S-Pal mall at Sendai Station adds to the appealing shopping experience.

Overall, the hotel's strategic placement ensures that guests can easily navigate the cityscape and enjoy a comfortable stay with convenient access to transportation, dining and shopping options. The feedback consistently highlights the location's excellence, making Hotel Metropolitan Sendai a standout choice for travelers.

Breakfast
Guests at Hotel Metropolitan Sendai frequently praise the hotel's breakfast offerings, particularly highlighting the Japanese-style breakfast and its delicious flavors. Many reviewers mentioned that the breakfast was delightful and a must-try with a notable variety of dishes, including specialties from the Miyagi region and Tohoku cuisine. The freshness and taste of options like the freshly made omelette received special commendations. Both Japanese and Western breakfast options are available, providing a diverse culinary experience.

A few reviews mentioned that the breakfast could become repetitive after a few days due to the lack of variety in the dishes. Some guests also felt that the breakfast was overpriced, describing it as a bit expensive for the value offered. The buffet selections were generally appreciated for their breadth and richness, though a few noted that the quality of certain items, such as the salad and some Western dishes, could be improved.

Overall, the breakfast at Hotel Metropolitan Sendai is widely regarded as delicious and satisfying with a commendable variety that allows guests to enjoy traditional Japanese flavors and regional specialties.

Rooms
The rooms at Hotel Metropolitan Sendai have garnered positive notes for their cleanliness, coziness and comfort. Many guests appreciated the spaciousness of the rooms, which surpassed their expectations for standard Japanese accommodations. High-floor rooms were particularly praised for their stunning views, while some guests received complimentary upgrades that enhanced their experience.

The ambiance within the rooms, described as calm and comfortable, contributed to a relaxing stay. The availability of amenities such as bathtubs for leisurely baths and desks for work added to the convenience. Despite the generally positive feedback, there were mentions of the rooms being on the smaller side and some facilities feeling dated. In addition, issues like limited lighting, ineffective ventilation in bathrooms and traditional key systems were noted.

Overall, the rooms were well-regarded for their cleanliness and the ability to provide a comfortable and quiet space for rest. Some minor areas for improvement, such as room size and modernizing certain facilities, were highlighted. Nevertheless, the positive aspects of Hotel Metropolitan Sendai's rooms, from beautiful interior designs to the reassuring sense of hygiene, made for a pleasant and satisfactory stay for many guests.

Beds
Hotel Metropolitan Sendai receives glowing feedback for its beds, which are repeatedly praised for their comfort. With memory foam mattresses and Airweave options, guests consistently highlight the soft, fluffy and spacious sleeping arrangements. The beds offer a pleasant sleeping experience, leading to sound sleep and overall satisfaction. Guests appreciated the availability of extra beds for triple room configurations and found both the beds and pillows to be of high quality. The positive comments emphasize the comfort and spaciousness of the beds, contributing to a delightful stay.

Cleanliness
When staying at the Hotel Metropolitan Sendai, guests frequently remark on the cleanliness of the rooms, describing them as clean, cozy and decorated with a touch of luxury. Many reviews highlight that the rooms are spotless and well-maintained with changed towels and well-stocked amenities making the stay very comfortable.

Guests appreciate the overall spacious and bright interior, complemented by a luxurious feel and frequently renovated design. The beds are noted as especially comfortable with a firmness that appeals to many travelers. The hotel's proximity to Sendai Station and a shopping mall adds convenience for those planning to travel around the Tohoku area, making it an ideal base.

However, some reviews mention specific issues with cleanliness in certain areas. Complaints include hair in the drain and dust in the corners of the room with occasional comments about the need for improvement around the bathtub area and mirrors. Despite these sporadic issues, the general consensus leans towards a high standard of cleanliness.

The hotel also offers a wealth of amenities, providing quality toiletries and ensuring that guests' needs are well met. The common areas and the sense of cleanliness throughout the establishment receive consistent praise, contributing to a positive overall impression.

In summary, despite a few occasional lapses, the Hotel Metropolitan Sendai has built a reputation for cleanliness and comfort, encapsulated within a luxurious and well-equipped setting that enhances the guest experience.

Staff
Hotel Metropolitan Sendai has garnered positive feedback for its staff, who are frequently described as polite, friendly and professional. Guests appreciate the level of customer service, highlighting the staff's helpfulness and kind demeanor. The front desk staff, in particular, have been noted for their professionalism and efficiency, especially in accommodating English-speaking guests. Many remarks mention the convenience and prompt assistance provided, from storing luggage after check-out to arranging transportation. Several reviews also point out the thoughtful consideration given to check-in times and the general courteous nature of the staff, which adds to a pleasant experience. While there are some isolated comments about a lack of warmth or unfriendly behavior, the overall sentiment emphasizes a well-educated and responsive team that ensures a sense of security and comfort for their guests.


No, Hotel Metropolitan Sendai doesn't have any pool.

No, a spa isn't available at Hotel Metropolitan Sendai.

No, Hotel Metropolitan Sendai doesn't allow dogs.

No, parking facilities aren't available at Hotel Metropolitan Sendai.

No, Hotel Metropolitan Sendai doesn't have a gym.

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