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Summary of reviewsHotel il Castello Borghese enjoys a strategic location near Luxembourg Airport, making it an ideal choice for transit travelers. Despite being outside the city center, the hotel's proximity to effective public transportation connects guests seamlessly to Luxembourg City and nearby attractions. Its peaceful green surroundings, despite the vicinity to transit routes and highways, offer a tranquil stay. Additionally, it serves as a convenient base for attending events at Luxexpo and exploring surrounding areas like Trier.
Breakfast at the hotel is well-received, often described as delicious, generous and fulfilling with fresh croissants, pastries and excellent coffee, served à la carte. The friendly and professional breakfast staff enhance the dining experience. While there are occasional criticisms regarding limited variety and late service start times, the breakfast generally adds positive value to the stay.
The on-site Italian restaurant stands out as a highlight, attracting praise for its excellent, gourmet-quality cuisine and cozy ambiance. Guests rave about the delicious and varied menu, particularly the Italian dishes and pizzas, which feature generous portions. The friendly and attentive service further enhances the dining experience, making it a memorable part of the stay, despite occasional closures and higher prices.
The rooms, although clean and spacious with comfortable beds, face criticisms for outdated furniture, unpleasant odors and lack of proper ventilation. Bathrooms, in particular, require renovation due to issues like mold, small size and low water pressure. Rooms facing the street or located above the kitchen can be noisy and the absence of air conditioning makes some rooms uncomfortably hot during warm weather.
Cleanliness is a commendable aspect with guests consistently noting the spotless condition of both rooms and common areas, maintained through regular daily cleaning. Nevertheless, occasional minor issues like mold in bathrooms or dusty areas were mentioned but do not detract significantly from the overall positive cleanliness reviews.
The staff generally receive positive feedback for their friendliness, attentiveness and multilingual abilities, particularly in the restaurant and breakfast service. However, mixed reviews highlight some inconsistency with several guests noting unhelpfulness or unfriendliness from the reception staff and occasional language barriers, suggesting room for improvement in this area.
WiFi service at the hotel elicits mixed reviews. While some guests find the connection satisfactory, many report significant connectivity issues with mentions of non-functional or weak WiFi, particularly on the second floor and inadequate assistance from staff. This could be a crucial consideration for travelers relying heavily on stable internet access.
The hotel is highly regarded by families for its friendly atmosphere, spacious family rooms and attentive service tailored to family needs. Its convenient location near the airport makes it an excellent choice for family stopovers. The family-friendly approach is further emphasized by the charming, small family-run hotel vibe it projects.
While the beds receive mixed reviews with some appreciating their comfort and cleanliness, a significant number of guests find them hard and outdated, leading to uncomfortable sleep. This represents an area for potential improvement in guest comfort.
Finally, the hotel stands out for its pet-friendly policies, particularly for dogs, charging a reasonable fee of €5 per night. Guests appreciate the accommodating environment and nearby green areas, marking it as a preferred choice for travelers with pets.
In summary, Hotel il Castello Borghese offers a convenient, clean and welcoming environment with standout dining experiences and a great location for transit travelers and families. Areas for improvement include room updates, WiFi reliability and enhancing the reception staff's hospitality. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
Small Hotel
Room Types
Standard Double RoomThis green carpeted room offers a TV with satellite channels and a desk. The modern bathroom is fitted with a shower, toilet and free toiletries.
Superior Double RoomThis spacious room offers a TV with satellite channels and a desk. The modern bathroom is fitted with a shower, toilet and free toiletries.
Quadruple RoomThis room offers a TV with satellite channels and a desk. The modern bathroom is fitted with a shower, toilet and free toiletries.
Superior Single RoomThis room offers a TV with satellite channels and a desk. The modern bathroom is fitted with a shower, toilet and free toiletries.
Guest Reviews
7.4
Good
Location
'Hotel il Castello Borghese' is a well-located establishment that boasts a convenient proximity to Luxembourg Airport, making it an ideal choice for travelers looking to catch an early flight or those in transit. Despite being outside the city center, it provides excellent connectivity due to Luxembourg’s free and efficient public transportation with bus stops just a few meters away from the hotel. The location is praised for its quiet and green surroundings, offering a peaceful stay even though it is near busy transit routes and highways.
Additionally, the hotel's position makes it a strategic base for attending events at Luxexpo and other nearby exhibition centers, as well as for visiting surrounding areas like Trier. The area is safe and accessible with a 24-hour service station nearby and easy highway access. While the hotel is not centrally located, guests appreciate the quick and hassle-free access to Luxembourg City via bus or car, typically reaching the center within 20 minutes.
Overall, Hotel il Castello Borghese offers a great location for those looking for convenience and connectivity, whether for a short stopover, event participation or exploring nearby attractions.
Breakfast
Hotel il Castello Borghese offers a breakfast that is generally well-received by guests with many praising its quality and variety. The breakfast is often described as delicious, generous and fulfilling, featuring fresh croissants, pastries and excellent coffee. Despite not being served as a buffet, the à la carte style allows for well-presented and often plentiful portions with the possibility of refills.
Guests appreciate the professional and friendly breakfast staff, who contribute to a pleasant dining experience. The continental breakfast is noted for including typical French elements such as croissants and pain au chocolat, which add to the cultural ambiance of the meal.
However, there are a few criticisms regarding the breakfast options. Some guests found the choices to be limited and occasionally meager with specific mentions of a lack of variety in meats, cheeses and fruits. Several reviews noted that the breakfast service sometimes started later than desired, impacting early departures.
In summary, the breakfast at Hotel il Castello Borghese is predominantly seen as a positive aspect of the stay, offering good value, quality and a taste of French culinary tradition, despite some limitations in variety and early service.
Dinner
Hotel il Castello Borghese boasts an on-site Italian restaurant that has received overwhelmingly positive feedback from guests. The cuisine is described as excellent, delicious and even gourmet with a special mention of their Italian dishes and pizzas. Diners found the menu beautiful and varied and the food quality top-notch with many noting the portions were generous and the meals extraordinary. The restaurant's ambiance is also appreciated, described as cozy, charming and convenient, especially given its location directly above the apartments.
Guests have praised the friendly and attentive service, which contributes to the restaurant's impressive appeal. Many found the dinner experience to be magnificent with the evening meals frequently highlighted for their quality and taste. Breakfast at the hotel, although simpler and repetitive, was still described as delicious and sufficient, featuring items like warm croissants.
While the restaurant occasionally being closed and the higher prices were minor drawbacks, the overall dining experience at Hotel il Castello Borghese's restaurant is highly recommended by guests who enjoyed both their dinners and breakfasts. The combination of convenience, excellent cuisine and a delightful setting makes dining here a memorable part of the stay.
Rooms
'Hotel il Castello Borghese' offers a mixed experience when it comes to its rooms. Guests frequently noted the rooms are clean, spacious and comfortably furnished with a particular appreciation for rooms facing the garden which are quiet and pleasant. The beds were generally described as comfortable and the rooms often had necessary basics for short stays with some even praised for their large size and clean sheets. However, many reviews highlighted significant drawbacks.
A common complaint was the outdated and worn-out furniture with some rooms being described as very dark and run-down. Several guests mentioned unpleasant odors from the bathrooms, mold issues and a lack of proper ventilation. The facilities generally showed signs of aging with bathrooms noted as small, constrained and in decay, often requiring renovation. Moreover, the absence of air conditioning in many rooms made them uncomfortably hot, especially during warm weather.
Noise was another recurrent issue, particularly for rooms facing the street or located above the kitchen, which resulted in a less than peaceful stay for some guests. There were also mentions of low water pressure in the showers and problems with shower curtains and fixtures. On the whole, while the hotel offers basic amenities adequate for short or budget-conscious stays, there is a considerable need for refurbishment and updated facilities to enhance the overall experience.
Beds
The beds at Hotel il Castello Borghese have received notably mixed reviews from guests. Despite several mentions of the wide and soft beds, a prominent theme across the reviews is the discomfort caused by the hard and outdated mattresses. Many guests pointed out that the beds were very hard and required replacement due to sagging and wear, contributing to uncomfortable sleep. Bedding, while frequently described as clean, often felt worn out and uncomfortable with pillows being either too low or old-fashioned. However, sporadically, guests did find the beds comfortable and mentioned clean and comfortable bedding with some describing the mattresses as satisfactory or even great. Overall, while there are instances of satisfaction, a significant number of guests found the beds to be a point of concern, suggesting a potential area for improvement in guest comfort.
Cleanliness
Hotel il Castello Borghese has received numerous commendations for its impressive cleanliness. Guests universally praised the hotel for maintaining very clean rooms with regular daily cleaning that ensures both bedrooms and bathrooms are kept in pristine condition. The spacious rooms are noted for their tidiness and many reviewers highlighted that both the room and bathroom were spotlessly clean.
The facility itself is described as very clean with meticulous upkeep of common areas contributing to a pleasant, tidy environment throughout the hotel. Despite an overall positive outlook, there were occasional mentions of cleanliness issues, such as mold in some bathrooms, smoke odors or dusty rooms, but these instances appear to be exceptions rather than the norm.
Guests can expect a comfortable, clean stay at Hotel il Castello Borghese, coupled with friendly and helpful staff. Although there are some minor areas for improvement, the hotel's commitment to cleanliness and regular maintenance is consistently recognized and appreciated by its visitors.
Staff
Hotel il Castello Borghese appears to have a mixed but generally positive reception regarding its staff with an array of impressions from various guests. Many reviews highlight the friendly and helpful nature of the hotel personnel. Guests repeatedly mention the staff's friendliness, attentiveness and professional demeanor. The restaurant and breakfast staff, in particular, are commended for being focused on guests and the multilingual capabilities of the personnel are a noted plus.
However, there were instances of negative feedback regarding the reception staff with several guests describing them as unhelpful or unfriendly. This contrasts sharply with the high praise for the cleaning staff and other service members who are often described as kind, attentive and hardworking.
There are also reports of issues with language barriers, particularly with some staff members unable to communicate effectively in English. The experience at the reception seems to fluctuate significantly with some guests encountering professionally courteous staff and others facing indifference or outright unfriendliness.
Overall, while there are areas requiring improvement, particularly in the reception's hospitality and language skills, the staff at Hotel il Castello Borghese generally create a welcoming and amicable environment for most guests.
Wi-Fi
Hotel il Castello Borghese offers WiFi as an included amenity, but guest experiences with the service are mixed. While some visitors reported that the WiFi worked fine and had a good connection, there were numerous complaints about connectivity issues. Several reviews noted that the WiFi either did not work at all or only worked for a few hours before breaking down. Problems with WiFi coverage seem to affect almost the entire hotel with specific mentions of no internet connection on the second floor and no assistance from staff when issues arose. Guests have also pointed out that the WiFi speed is good when available, but the connection can be very weak or simply non-functional at times. Therefore, travelers who rely heavily on stable internet access may want to consider these points when planning their stay.
Family
Hotel il Castello Borghese is consistently highlighted as a top choice for families. The hotel offers various family-friendly amenities, including spacious family rooms and child-specific activities, ensuring a comfortable stay for both adults and children. The atmosphere of the hotel is frequently described as warm and accommodating, creating a genuine family ambiance. Guests have noted that the staff are particularly attentive to families' needs, often respecting specific requests made during dinner.
Conveniently located near the airport, the hotel serves as an excellent spot for family stopovers without compromising on comfort or affordability. Described as a small yet charming family-run hotel, it provides good value for money with an emphasis on creating a friendly and welcoming environment. Overall, the hotel is praised for its child-friendly facilities, making it a preferred choice for family vacations.
Dog Friendly
Hotel il Castello Borghese has garnered positive feedback for its welcoming and accommodating attitude towards pets, particularly dogs. Numerous reviews highlight the hotel as a dog-friendly or pet-friendly establishment, naming it a convenient and safe place for travelers with pets. Guests have appreciated the friendly atmosphere created for their furry companions with the hotel allowing dogs for an additional charge of €5 per night. This fee is seen as a reasonable cost for the added convenience with many reviewers pointing out the nearby green area as an important feature for pet owners. Overall, the hotel stands out for its pet-friendly policies and amenities, making it a preferred choice for those traveling with their dogs.
No, Hotel il Castello Borghese doesn't have any pool.
No, a spa isn't available at Hotel il Castello Borghese.
Yes, Hotel il Castello Borghese welcomes dogs.
No, parking facilities aren't available at Hotel il Castello Borghese.
No, Hotel il Castello Borghese doesn't have a gym.