5-Star HotelEvery stay at the Zhero is a real adventure with its spacious spa area, awarded BBQ restaurant and the glamorous Minotti Bar/Lounge with open fireplace.
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Summary of reviews related to the '5 Star' categoryHotel Zhero – Ischgl/Kappl, though holding a 5-star rating, has sparked mixed feelings among its guests, primarily concerning its alignment with the expectations of a luxury establishment. The initial impressions of the hotel's stylish and modern design create a buzz of anticipation that ultimately leads to disappointment for many visitors.
The primary critiques revolve around service quality, which many guests found lacking for a hotel of this caliber. Instances of inattentiveness such as unrefilled drinks, uncleared dirty dishes and brief responses to inquiries were common points of dissatisfaction. Guests mentioned the service level at the reception as particularly unprofessional, which stands in stark contrast to what is expected from a premier 5-star hotel.
Additionally, the practicality of operations was questioned with some pointing out an inability to accommodate dinner for guests and a general sense of running with minimal staff. The turnaround time for orders, although at a high service level, was also noted to be slower.
Overall, while some appreciated the high-level service, the consensus is that Hotel Zhero currently does not meet the stringent criteria and expectations associated with its 5-star rating. Many reviewers suggested that the hotel might be more accurately categorized as having a four-star superior level, indicating room for improvement in both service and operational execution.
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