Silken Al-Andalus Palace
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Summary of reviewsThe Silken Al-Andalus Palace is praised for its serene location situated in a tranquil neighborhood, away from the hustle and bustle of central Seville, yet still accessible via efficient public transportation options, including frequent buses and taxis. Proximity to key sites such as the Real Betis Stadium makes it ideal for football enthusiasts. The quiet setting is ideal for travelers seeking a peaceful retreat, offering ample street parking and quick connections to main attractions.
One of the hotel’s standout features is its exceptional breakfast buffet, widely lauded for its quality and variety. Guests enjoy an extensive selection catering to all dietary preferences, including made-to-order omelettes and a dedicated "healthy corner." The well-structured, spacious breakfast area, filled with natural light, adds to the pleasant dining experience.
The hotel's dinner options receive mixed reviews. The buffet dinner has both avid supporters and critics, while the à la carte restaurant generally garners positive feedback for its excellent food and friendly waitstaff. Poolside options offer additional flexibility, though opinions on food quality vary. Overall, the dining provides convenience and variety, though exploring Seville's local culinary scene may offer additional satisfaction.
Rooms at the Silken Al-Andalus Palace are often highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate additional amenities such as air conditioning, soft towels and balconies with pool views. Despite some mentions of outdated decor and occasional maintenance issues, the general consensus is that rooms provide a comfortable and clean base for a pleasant stay.
Cleanliness is a key strength of the hotel with guests frequently commending the meticulousness of the housekeeping staff and the overall hygiene of both the rooms and common areas like the reception and pool. This attention to detail ensures a consistently clean and welcoming environment.
The hotel's staff plays a significant role in enhancing the guest experience, known for their friendliness, professionalism and unwavering willingness to assist. Specific staff members receive accolades for their exceptional service, which further elevates the hotel's welcoming ambiance.
WiFi services, while generally satisfactory, could benefit from improvements. Many guests find the connection stable and fast in public areas, although some experience issues with connectivity and speed in the rooms. Simplifying the login process and expanding the number of devices allowed per room could enhance the guest experience.
The gym facilities at the hotel draw mixed reactions. While some guests find it convenient and adequately equipped, many point out the limited and poorly maintained equipment. Better upkeep and expanded facilities would significantly enhance guest satisfaction.
A major attraction of the Silken Al-Andalus Palace is its beautiful pool area, praised for its cleanliness, ample sunbeds and serene ambiance. Despite occasional crowding and cool water temperatures, the pool area remains a favorite aspect for many guests. The accompanying pool bar earns positive marks for service and refreshments.
Parking options are appreciated for their convenience and security with a spacious underground garage and available street parking nearby. Some guests, however, find the daily parking fees steep.
Families find the Silken Al-Andalus Palace particularly accommodating with its assortment of kid-friendly amenities, spacious family rooms and ample activities for children. The hotel's commitment to creating a safe and enjoyable environment for all ages makes it a top pick for family vacations.
In summary, the Silken Al-Andalus Palace offers a calm, well-connected retreat with exceptional breakfast offerings, comfortable and clean rooms, standout pool facilities and a friendly, professional staff. While there are areas for improvement, particularly in gym facilities and some dining aspects, the overall guest experience remains highly positive.
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One of the hotel’s standout features is its exceptional breakfast buffet, widely lauded for its quality and variety. Guests enjoy an extensive selection catering to all dietary preferences, including made-to-order omelettes and a dedicated "healthy corner." The well-structured, spacious breakfast area, filled with natural light, adds to the pleasant dining experience.
The hotel's dinner options receive mixed reviews. The buffet dinner has both avid supporters and critics, while the à la carte restaurant generally garners positive feedback for its excellent food and friendly waitstaff. Poolside options offer additional flexibility, though opinions on food quality vary. Overall, the dining provides convenience and variety, though exploring Seville's local culinary scene may offer additional satisfaction.
Rooms at the Silken Al-Andalus Palace are often highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate additional amenities such as air conditioning, soft towels and balconies with pool views. Despite some mentions of outdated decor and occasional maintenance issues, the general consensus is that rooms provide a comfortable and clean base for a pleasant stay.
Cleanliness is a key strength of the hotel with guests frequently commending the meticulousness of the housekeeping staff and the overall hygiene of both the rooms and common areas like the reception and pool. This attention to detail ensures a consistently clean and welcoming environment.
The hotel's staff plays a significant role in enhancing the guest experience, known for their friendliness, professionalism and unwavering willingness to assist. Specific staff members receive accolades for their exceptional service, which further elevates the hotel's welcoming ambiance.
WiFi services, while generally satisfactory, could benefit from improvements. Many guests find the connection stable and fast in public areas, although some experience issues with connectivity and speed in the rooms. Simplifying the login process and expanding the number of devices allowed per room could enhance the guest experience.
The gym facilities at the hotel draw mixed reactions. While some guests find it convenient and adequately equipped, many point out the limited and poorly maintained equipment. Better upkeep and expanded facilities would significantly enhance guest satisfaction.
A major attraction of the Silken Al-Andalus Palace is its beautiful pool area, praised for its cleanliness, ample sunbeds and serene ambiance. Despite occasional crowding and cool water temperatures, the pool area remains a favorite aspect for many guests. The accompanying pool bar earns positive marks for service and refreshments.
Parking options are appreciated for their convenience and security with a spacious underground garage and available street parking nearby. Some guests, however, find the daily parking fees steep.
Families find the Silken Al-Andalus Palace particularly accommodating with its assortment of kid-friendly amenities, spacious family rooms and ample activities for children. The hotel's commitment to creating a safe and enjoyable environment for all ages makes it a top pick for family vacations.
In summary, the Silken Al-Andalus Palace offers a calm, well-connected retreat with exceptional breakfast offerings, comfortable and clean rooms, standout pool facilities and a friendly, professional staff. While there are areas for improvement, particularly in gym facilities and some dining aspects, the overall guest experience remains highly positive.
Hotel with EV Charging Stations
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Hotel for Honeymoon
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Hotel with Swimming Pool
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4-Star Hotel
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Hotel with Children's Pool
About Silken Al-Andalus Palace
License: H/SE/00848
Guest Reviews
Location
Situated near the Real Betis Stadium, the hotel is an ideal choice for football enthusiasts. The quiet location also benefits those looking for a peaceful stay, offering plentiful street parking and easy connections to the main attractions via public transport. Some guests found the walking distance to downtown Seville manageable, albeit taking around 30-40 minutes.
Despite the distance from key tourist spots, many appreciated the great amenities and value for money that the hotel provides. Its proximity to major roads, bus lines and a short drive from the airport adds to its convenience. For those prioritizing calm and convenience, the Silken Al-Andalus Palace stands as a well-connected and pleasant option with excellent breakfast offerings and spacious rooms.
Breakfast
However, a few guests mentioned the high cost of breakfast and occasional issues with certain hot items not being up to par. Despite these minor drawbacks, the majority agree that the breakfast is delicious, well-presented and offers great value for money with continuous replenishments ensuring freshness. With a flexible schedule extending up to 11am, guests can enjoy a plentiful and hearty start to their day in a beautiful setting.
Overall, the breakfast at Silken Al-Andalus Palace stands out for its variety, quality and exceptional presentation, making it a highlight of many guests' stays.
Dinner
The à la carte restaurant, on the other hand, is frequently commended for its exceptional food, friendly waitstaff and reasonable prices, making it a preferred choice for those seeking a more curated meal. Moreover, the cafeteria and the poolside dining options provide additional flexibility, although the pool bar’s food quality did not please everyone.
Guests particularly enjoyed the delicious croquettes, incredible overall food quality and beautifully presented dishes. Breakfast at the hotel stands out with many options and is generally well-received. However, there are mentions of repetitive and mediocre dinner offerings, which suggests room for improvement.
The hotel's dining venues, including a terrace for dinner and well-managed café, offer a relaxed atmosphere and scenic views, enhancing the overall experience despite occasional service hiccups and a few menu limitations.
Though the restaurant quality is reportedly good, some guests felt it to be on the pricier side in comparison to local eateries. Therefore, while the on-site dining provides convenience and variety, some diners might prefer exploring the vibrant culinary scene in the surrounding area.
Rooms
The hotel’s rooms often provide additional amenities such as terraces or balconies, which some guests enjoyed overlooking the pool. The rooms are also noted for being well-equipped with amenities like air conditioning, soft towels and in some cases, functional fridges. Room service and daily cleaning were also appreciated features, adding to the comfort and convenience of the stay.
However, not all feedback is glowing. Some reviews mention that the rooms can be outdated and in need of renovation with specific mentions of worn-out furniture, lack of soundproofing and occasional unpleasant odors. Despite these issues, the overall sentiment remains positive with many guests finding the rooms to be a pleasant and comfortable base for their stay. The hotel staff’s attentiveness in addressing room-related concerns quickly and efficiently also garnered positive mentions.
Beds
While the majority of the feedback is positive, noting that the beds are conducive to a good night's sleep, a few reviews indicate issues such as too soft or hard mattresses and high pillows. Some guests mentioned a preference discrepancy in bed type, often expecting a double bed but receiving two singles instead. Despite these occasional concerns, the overall sentiment towards the beds at Silken Al-Andalus Palace remains highly favorable, making it a popular choice for travelers seeking restful accommodation.
Cleanliness
Beyond the rooms, common areas such as the reception, pool and dining spaces are kept in an impeccable state. Visitors appreciate the organization and attention to detail in maintaining the hotel's facilities. While there are minor mentions of dusty spots or worn-out elements, these are vastly outnumbered by positive comments about the hotel’s cleanliness.
Overall, guests leave with a strong impression of a clean, well-maintained and hygienic environment, making 'Silken Al-Andalus Palace' a reliable choice for travelers prioritizing cleanliness during their stay.
Staff
Visitors appreciate the courteous and efficient service from the reception to the restaurant, noting that the staff often go above and beyond to assist. The waiters and bar staff are particularly noted for their speed and friendliness, while specific amenities such as the tourist information desk receive accolades for providing comprehensive support.
Despite some isolated feedback on less favorable experiences, the vast majority of comments reflect positively on the staff's dedication to creating a welcoming and pleasant atmosphere. Whether it's the attentiveness in accommodating room requests or the friendly interactions at every point of service, the staff at Silken Al-Andalus Palace contribute significantly to the hotel's warm and inviting ambiance.
Wi-Fi
However, there were notable downsides mentioned. Several guests reported issues with the WiFi being spotty or non-existent in their rooms with weak signals and frequent disconnections. Some found the internet speed to be very poor, forcing them to rely on mobile data. Others were frustrated by the lengthy registration procedure that had to be repeated daily and the limitation of only two devices being able to connect. For a seamless stay, it would be beneficial for the hotel to address these inconsistencies and simplify the login process.
Gym
Pool
However, some reviewers mentioned the pool being crowded at times and highlighted the water’s chilly temperature. Despite these occasional drawbacks, the pool remains a standout feature, frequently described as amazing, lovely and fantastic. The pool bar receives positive feedback for good service and providing a variety of refreshments, enhancing the overall poolside experience.
Accessibility and family-friendliness are key attributes with guests appreciating the safety and convenience of the pool area. In summary, the pool at Silken Al-Andalus Palace is a major attraction that contributes significantly to the hotel's charm and guest satisfaction.
Parking
Despite the convenience and security of the underground parking, a common observation is that the hotel charges a daily fee, which some reviews consider expensive. The hotel's parking fee varies with mentions of prices around 16-17 euros per day and some guests finding it overwhelming. However, the parking is noted to be very good, spacious and accommodating for taller vehicles, motorcycles and providing a secure environment.
Overall, the parking facilities at Silken Al-Andalus Palace are well-regarded for their convenience, security and spaciousness, though the associated costs can be a point of contention for some guests.
Family
The spacious family rooms accommodate larger groups comfortably, enabling a restful and enjoyable stay. Parents appreciate the well-organized car hire services and ample parking, which make logistics straightforward and the easy taxi transportation adds an extra layer of convenience.
Past visitors have praised the excellent facilities, including a generous main pool that caters to both adults and children, contributing to a refreshing family retreat. From family rooms to family entertainment, the hotel ensures that every member, young and old, has a wonderful time. The family-friendly atmosphere, coupled with courteous staff and top-notch cleanliness, makes Silken Al-Andalus Palace a top recommendation for those seeking an enriching and pleasurable family vacation.
Nightlife
4 Star
The hotel has received mixed reviews regarding its four-star status. Some guests emphasized that it is definitely worth a four-star rating, providing great value, elegance and a variety of amenities expected at this level. However, others found elements of the hotel lacking. Issues such as outdated decor, cleanliness not meeting four-star standards, insufficient sun beds during peak times and a lack of typical four-star in-room amenities like complimentary water bottles, bathrobes and slippers were pointed out.
The hotel offers four-star amenities such as a fitness center, although some guests noted limited opening hours as a downside. The quality of food and the water pressure in the rooms also received criticism from some visitors. While the Silken Al-Andalus Palace maintains the exterior appearance and general features of a four-star hotel, certain shortcomings have left some guests feeling it does not fully meet the expectations of this category. Overall, the hotel receives praise for its beauty and facilities but has room for improvement in service and guest experience to consistently meet four-star standards.
Business
The hotel's environment is highly professional and business-friendly with well-maintained and spacious rooms that offer comfort and practicality. The reception area and meeting rooms are particularly praised for their usefulness in business operations. Its strategic location, while not central, is deemed convenient for business needs and the hotel’s facilities cater to various business events including conferences, meetings and corporate forums efficiently.
Silken Al-Andalus Palace is recognized for its excellent and qualitative amenities designed for business purposes, offering well-equipped conference facilities and services that support a wide range of corporate activities. Despite one mention of high prices for conferences, the overall feedback highlights its suitability for business trips and the ideal nature of its business services.
The hotel is recognized for accommodating business-related activities with ease, marked by its ability to host large conferences and meetings effectively. However, there are minor concerns about internet speed, which necessitated some guests to rely on mobile data. Despite this, the hotel remains a reliable and well-organized option for business travelers, providing a conducive environment for business engagements.
Accessible
Guests appreciated the accessible facilities throughout the whole hotel, including the rooms and pool area. Easy-to-use information kiosks and well-located outlets in both rooms and bathrooms enhance the convenience for disabled guests. The hotel receives high marks for its wheelchair-friendly design, which includes spacious bathrooms and adequate maneuvering space for motorized wheelchairs.
However, there were minor issues noted, such as limited acoustic isolation in rooms and the inconvenience of the restaurant not charging back to hotel accounts, requiring some guests to retrieve their wallets. Despite these small drawbacks, the combination of excellent location and comprehensive accessibility features make Silken Al-Andalus Palace a highly recommended option for disabled travelers.
Children's Pool
Outdoor Pool
The pool area itself is described as lovely with many appreciating the plentiful shaded areas and deckchairs that enhance the comfort. For those visiting during the right seasons, the pool sees sunlight until sunset, making it a perfect spot to unwind. Guests also praised the addition of a pool bar, noting it as a nice touch to the experience.
However, some reviews mention issues such as the pool being closed, not operational or unclean during certain stays. There are mentions of the pool being cold and too crowded at times. Despite these setbacks, when open and in good condition, the pool appears to be a beloved feature of the hotel, earning high marks from frequent travellers.
Honeymoon
Romantic
Yes, Silken Al-Andalus Palace has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Silken Al-Andalus Palace.
No, Silken Al-Andalus Palace doesn't allow dogs.
Yes, parking facilities are available at Silken Al-Andalus Palace.
Yes, Silken Al-Andalus Palace has a gym.
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