Kainar Hotel

Shymkent 42.38666600, 69.62874100 , Baidybek Bi Street 126 (Show on Map)
8.6
Very Good


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Summary of reviewsKainar Hotel offers an excellent stay experience highlighted by its beautiful location, clean rooms, friendly staff and outstanding amenities.

Guests consistently commend the hotel's elevated position which affords breathtaking views of Chimkent. While slightly removed from the city's bustle, it provides fresh air and a tranquil environment, making it a serene retreat. The proximity to Almaty is an additional convenience for travelers. The rooms are clean, spacious and comfortable, ensuring a restful stay with their serene ambiance. Though some rooms may be smaller and isolated complaints of unpleasant odors exist, the overall consensus is one of high cleanliness and maintenance with heated bathroom floors adding a touch of luxury.

Breakfast at the hotel, though receiving mixed reviews, is generally well-regarded for its taste and filling nature. Visitors enjoy the varied selection, particularly the delicious pastries, although there are suggestions to expand the menu to include more meat options and ground coffee. Some minor critiques include outdated in-room menus and occasional inaccuracies with breakfast orders.

The staff at Kainar Hotel are frequently praised for their politeness and helpfulness, contributing significantly to a welcoming atmosphere. Specific mentions of staff members highlight their attentive and accommodating nature, enhancing the guest experience despite isolated notes on inexperience and the need for more attentiveness.

One of the hotel's standout features is its excellent spa and pool area. Guests laude the clean and well-maintained facilities, including a sauna, hammam and gym. The spa treatments are highly appreciated, adding to the overall relaxation experience. The pool, described as warm and pleasant with a beautiful view, further complements the hotel's wellness offerings. Although there are minor mentions of the pool being cold or not cleaned to perfection, the general feedback is overwhelmingly positive.

In summary, Kainar Hotel excels in providing a clean, comfortable and welcoming environment with top-notch amenities and beautiful views, ensuring a delightful stay for its guests.
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Room Types
Standard Queen Room This air-conditioned room comes with a flat-screen TV, safety deposit box and minibar. The private bathroom is equipped with a hairdryer and private toiletries. There is also a balcony.

Standard Twin Room This air-conditioned room comes with a flat-screen TV, safety deposit box and minibar. The private bathroom is equipped with a hairdryer and private toiletries. Please note that an extra bed is available in this room.

Superior Double Room This air-conditioned room comes with a flat-screen TV, safety deposit box and minibar. The private bathroom is equipped with a hairdryer and private toiletries. There is also a balcony.

Junior Suite This air-conditioned junior suite comes with a flat-screen TV, safety deposit box and minibar. The private bathroom is equipped with a hairdryer and private toiletries. It features a seating area.

Suite This air-conditioned comfort junior suite comes with a flat-screen TV, safety deposit box and minibar. The private bathroom is equipped with a hairdryer and private toiletries. It features extra space, a seating area and a dining table. Please note that an extra bed is available in this room.

Deluxe Junior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. This suite features soundproof walls, flat-screen TV with streaming services, lake views, as well as chocolate for guests. The unit has 1 bed.

Guest Reviews
8.6
Very Good
Location
Kainar Hotel boasts an excellent location that guests consistently praise for its beautiful views of the city. Situated at a height, this serene and peaceful setting allows guests to enjoy magnificent cityscapes, making it feel as if the entirety of Chimkent is at their fingertips. Although slightly removed from the city center, the hotel's elevated position offers fresh air and a tranquil environment. Many reviews note the hotel's proximity to Almaty as a convenient benefit. The rooms are clean and comfortable, complemented by a good breakfast and excellent spa facilities, including a delightful hammam and pool. The staff are polite, contributing to an overall positive experience. While it may not be bustling with personnel, the hotel's rich amenities and breathtaking views more than compensate, making it a lovely retreat for travelers.

Breakfast
Kainar Hotel's breakfast offerings receive mixed reviews from guests, yet there are notable commendations. Many guests highlight the deliciousness and tastiness of the breakfast, often mentioning that it is very filling and provides a varied selection. Some even describe it as excellent, great and amazing. Pastries, in particular, are frequently praised for their deliciousness.

However, several guests feel that the breakfast selection could be improved. Comments mention that the variety is somewhat limited and that the offerings lean towards being meager. There's a recurring suggestion to expand the menu, especially by adding more meat options and ground coffee, to align with the hotel’s overall quality and appeal.

There are also isolated concerns about outdated in-room menus and occasional inaccuracies in breakfast orders when delivered to rooms. Despite these issues, the breakfast at Kainar Hotel is generally well-regarded for its taste, even if its variety and richness could benefit from some enhancements.

Rooms
Visitors to the Kainar Hotel can expect to find very clean rooms that cater to comfort and coziness. The rooms, which are mostly spacious, are well-maintained, offering guests a pleasant and quiet environment. Reviews highlight the cleanliness as a major positive aspect with rooms being described as both comfortable and simple yet functional, containing all the essentials one might need. Additionally, many guests appreciated the serene ambiance, suitable for a restful stay with some rooms offering nice views. However, it's noted that a few rooms may have size limitations and there have been occasional concerns about unpleasant smells. Overall, the Kainar Hotel provides a solid option for those seeking a clean and comfortable stay.

Cleanliness
The Kainar Hotel is highly praised for its cleanliness, offering very clean and comfortable rooms. Guests consistently highlight the crystal clarity and perfectly clean conditions of the rooms, noting even the luxurious touch of heated bathroom floors. The overall atmosphere is clean and cozy with beautiful and tidy rooms making a strong impression. Despite minor issues such as occasional dust by the windows and a few hairs found in the bed, the general consensus is that cleanliness is excellent throughout the hotel. The commitment to maintaining high standards of cleanliness and order is evident, contributing significantly to a positive guest experience.

Staff
The staff at Kainar Hotel consistently receives praise for their politeness and friendliness, creating a welcoming atmosphere for guests. Specific mentions of team members like Jasmin and Erkinai highlight their responsive and accommodating nature, while Aruzhan is noted for her kindness, exemplified by her assistance in calling a taxi for guests. The reception staff is communicative and efficient, ensuring a smooth check-in experience.

However, some reviews indicate areas for improvement with mentions of the need for more attentiveness and a bit of inexperience among staff members. Despite these minor critiques, the overall impression is positive with many guests appreciating the attentive and helpful demeanor of the staff, as well as the high-level service provided. The housekeepers also receive commendations for their excellent work, contributing to the overall pleasant experience at the hotel. The consensus is clear: Kainar Hotel's staff plays a crucial role in making stays enjoyable and comfortable, adding to the hotel's charm and efficiency.

Spa
The Kainar Hotel boasts a highly praised spa area, consistently described as excellent, superb and delightful. Visitors are particularly impressed with the facilities which include a sauna, hammam and a pool, often highlighted as clean and magnificent. Many guests found the spa treatments to be of high quality, adding to the overall experience. Despite one mention of cleanliness concerns, the majority of reviews emphasize the spa's excellent condition and the pleasure of using the facilities. One detail to note is the spa's closing time at 8:00 PM, so guests may want to plan their visits accordingly. Overall, the spa at Kainar Hotel offers a relaxing and enjoyable environment that complements the hotel's well-maintained and conveniently located setting.

Pool
Located within the welcoming confines of Kainar Hotel, the pool area has garnered a variety of positive feedback from guests who appreciated its wide array of amenities. The hotel offers not only a pool but also a sauna, hammam, steam room and gym, making it a comprehensive wellness destination. Visitors often describe the pool as clean and well-maintained with several noting the pleasantly warm water. The beautiful view that accompanies a dip in the pool adds to the relaxation experience.

Guests also highlight the spa services as fantastic with the hammam receiving special praise. Although there have been occasional mentions of the pool being a bit cold or not cleaned properly, the general consensus is overwhelmingly favorable. The combination of excellent facilities and friendly, helpful staff rounds out a positive stay at Kainar Hotel.


Yes, Kainar Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Kainar Hotel.

No, Kainar Hotel doesn't allow dogs.

Yes, parking facilities are available at Kainar Hotel.

Yes, Kainar Hotel has a gym.

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