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Summary of reviewsHotel Cervo, nestled in one of Switzerland’s most picturesque regions, enjoys a prime location near Lake Sils and Lake Silvaplana. The hotel is conveniently situated close to the Furtschellas cable car and cross-country ski trails, making it an excellent base for winter sports enthusiasts and those exploring the Engadine valley. Guests appreciate the free parking, easy access to public transportation and the serene setting that provides picturesque views and a tranquil ambiance.
The hotel rooms are highly praised for their cleanliness and modern design. Guests appreciate the spaciousness, stylish furnishings and comfort, further enhanced by cozy wooden floors, large bathrooms and facilities like coffee machines and balconies. Despite minor issues such as occasional noise and limited power outlets, the rooms provide a welcoming and comfortable stay.
Hotel Cervo’s breakfast receives abundant praise for its variety and quality. The rich breakfast buffet includes sweet and savory options, fresh bread, croissants and a selection of teas and coffee. While there are a few minor criticisms, the overall consensus is that the breakfast is a highlight, often exceeding guests’ expectations.
The dining experience at Hotel Cervo’s in-house restaurant is commendable. Guests enjoy the diverse menu featuring flavorful Italian cuisine with standout dishes like wood-fired pizzas, grilled chicken and regional specialties. Even though the restaurant can get busy, the friendly staff and high food quality ensure a satisfying dining experience.
The hotel's spa, though small, is beautifully designed and well-maintained, offering a cozy and luxurious environment for relaxation. The sauna is a standout feature, appreciated for its modern decor. The convenience of accessing the spa without prior reservations adds to its appeal.
Hotel Cervo's staff consistently receive high praise for their friendliness and helpfulness. The team is noted for their efficiency and warm professionalism, making guests feel welcome and well-cared for throughout their stay. Special mentions of standout staff members further highlight the exceptional service.
For families, the hotel offers a welcoming atmosphere with services tailored to accommodate guests traveling with children. The quiet yet central location is ideal for family activities and the hotel’s friendly service adds to the appealing experience.
Ski enthusiasts find Hotel Cervo perfectly located for skiing and cross-country skiing, though some suggest improvements to the ski storage facilities. The hotel beds generally provide a comfortable and cozy experience, despite some feedback on the need for mattress and pillow updates.
As a three-star establishment, Hotel Cervo offers great value for money with some guests feeling it surpasses the quality expected of its rating. Its well-maintained amenities, including the spa and restaurant, significantly enhance the overall guest experience.
In summary, Hotel Cervo is highly recommended for its superb location, clean and comfortable rooms, excellent dining and friendly staff, making it a delightful choice for travelers exploring the Engadine valley. Show more
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Categories
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard Double RoomThis room features a TV and a bathroom with shower.
Superior Double Room with BalconyThis room features a balcony, a TV and a bathroom with shower.
Deluxe Double Room with BalconyThis double room has a balcony and bathrobe.
Junior SuiteThe suite has 1 bedroom and 1 bathroom with a bath and bathrobes. This suite features a wardrobe, a safe deposit box, a flat-screen TV with cable channels and a balcony. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Nestled in one of the most beautiful corners of Switzerland, Hotel Cervo boasts a superb location that places visitors amidst stunning surroundings. Guests have praised its central yet quiet position, making it an ideal starting point for various activities. The hotel is just a few hundred meters from Lake Sils and Lake Silvaplana and lies in close proximity to the Furtschellas cable car and cross-country ski trails, perfect for winter sports enthusiasts.
Guests highlight the convenience and accessibility of the hotel's location, which offers free parking and straightforward access to public transportation and the Engadin Pass, eliminating the need for a car. The charming village of Sils-Maria and the glamorous resort town of St. Moritz are merely a short drive away, providing plenty of options for day trips and excursions.
The hotel's setting by a rushing stream not only adds to its tranquil ambiance but also offers picturesque views. Visitors appreciate the modern, alpine-style rooms with comfortable beds and the option for rooms with balconies offering magnificent vistas. For those interested in wellness, the hotel includes a steam bath and sauna, enhancing the overall guest experience.
The quiet location ensures peaceful nights, making it an ideal retreat for a restful vacation. Paired with a rich breakfast and a diverse menu, the hotel's on-site restaurant further elevates the stay. All in all, the excellent positioning of Hotel Cervo, combined with friendly staff and good value for money, make it a highly recommended choice for travelers exploring the Engadine valley.
Breakfast
Hotel Cervo has garnered numerous positive reviews for its breakfast offerings. Guests repeatedly highlight the diverse and rich breakfast buffet, often described as delicious, abundant and filled with a wide selection of items. The breakfast is praised for its variety, including sweet and savory options, fresh bread and croissants and many different types of tea. Highlights also include warm and delicious croissants, excellent whole grain bread and great coffee which contributed to an overall satisfying experience.
Many reviews emphasize the quality and freshness of the breakfast items with some noting the inclusion of regional specialties and high-quality products. The breakfast is frequently described as leaving nothing to be desired, meeting or exceeding guests' expectations.
However, some guests felt that certain aspects could be improved, such as the limited availability of green tea, occasional cold scrambled eggs and the presence of only one coffee machine, which could lead to queuing. A few reviews mentioned meager offerings or quality issues such as not completely defrosted bread.
Despite some minor criticisms, the general consensus among guests is that the breakfast at Hotel Cervo is very good with many describing it as excellent and a highlight of their stay. The friendly service and attention to detail further enhance the positive dining experience in the mornings.
Dinner
Hotel Cervo boasts an impressive dining experience that guests frequently rave about. The in-house restaurant, often described as excellent and top-notch, stands out with a diverse menu that showcases flavorful Italian cuisine. Diners can enjoy a variety of options, including unforgettable wood-fired pizzas, which many guests found to be among the best they've ever tasted. The restaurant is noted for its high quality and stylish renovations, creating a pleasant environment for meals.
Although the restaurant can get busy and it’s wise to make advance reservations, the quality of the food and the friendly, helpful staff ensure a satisfying dining experience. Guests appreciate the wide range of dishes offered, from sumptuous grilled chicken to regional specialties and standout pizzas. The breakfast buffet also garners praise for its richness and variety.
Despite some finding the atmosphere a bit hectic at times and the occasional issue with specific dishes like lasagna, the overarching sentiment is positive. The restaurant’s accommodating staff, who went out of their way to provide off-menu items for guests feeling unwell, further enhance the dining experience.
Overall, Hotel Cervo’s restaurant is a culinary highlight, offering delicious meals that enhance the stay, making it a recommended choice for both hotel guests and visitors seeking a notable dining experience.
Rooms
Hotel Cervo has received highly positive reviews for its rooms, particularly highlighting their cleanliness and spaciousness. Many guests found the rooms to be beautifully designed, boasting modern and newly renovated elements that combine comfort with stylish furnishings. The presence of wooden floors, cozy atmospheres and large, well-maintained bathrooms further enhance the comfort levels. Visitors appreciated the modern conveniences such as updated furniture, coffee machines and spacious balconies.
Despite the overwhelming praise, a few minor downsides were noted, such as occasional issues with room lighting, some noise from upper floors, rooms being too warm or overheated and smaller room sizes for some guests' preferences. Additionally, there was a mention of some practical inconveniences like limited power outlets due to extension cords and small bathrooms for double occupancy. However, these did not significantly detract from the overall positive experience.
Guests have highlighted the comfort of the beds, excellent bathroom amenities and overall room cleanliness consistently. Many emphasized how friendly and bright the rooms felt, contributing to a welcoming stay at the hotel. The location also received positive mentions, suggesting it added to the quiet and serene environment. Overall, Hotel Cervo's rooms are seen as very clean, spacious and cozy, making it an inviting place to stay.
Beds
Hotel Cervo has received considerable feedback on its beds, showcasing a mixed but overall positive picture. Guests often praised the beds for being very comfortable, highlighting the nice and cozy atmosphere of the rooms. Many found the mattresses to be comfortable, contributing to a restful sleep with feather-light warm duvets adding to the overall snug experience. The pillows, in particular, were noted for their firmness, pleasing numerous visitors.
However, there were some critical opinions pointing to areas that could be improved. A few guests mentioned discomfort due to worn-out or hard mattresses and creaking beds. Additionally, the pillows were sometimes described as uncomfortable, thin or even filled with plastic, detracting from an otherwise comfortable bed setup. Despite these critiques, many agreed that the bedding quality was generally good with consistent mentions of comfortable and nice beds.
In summary, Hotel Cervo largely excels in providing a cozy and restful bedding experience, though there is room for improvement, particularly in updating some of the mattresses and addressing the pillow quality.
Cleanliness
Hotel Cervo consistently receives high praise for its cleanliness, which is considered impeccable throughout the entire establishment. Guests appreciate the well-maintained and clean rooms with many highlighting that their rooms were spotlessly clean and modern. The structure is noted for its beautiful furnishings and modern amenities, making it a comfortable stay. Additionally, the hotel's comprehensive attention to housekeeping ensures that both rooms and common areas remain in top-notch condition. The spacious bathrooms and quiet atmosphere further enhance the overall guest experience. While there are minor mentions of late room cleaning, the general consensus underscores a high standard of cleanliness and maintenance, making Hotel Cervo a reliable choice for travelers seeking a pristine environment.
Staff
Hotel Cervo is renowned for its exceptional staff, who consistently receive high praise for their friendliness and helpfulness. The team—from the reception desk to the restaurant waiters—exudes warmth and professionalism, making guests feel welcome and well-cared for throughout their stay. Receptionists are noted for their efficiency, language skills and quick, smooth check-out processes. The attentiveness and accommodating nature of the staff ensure a comfortable and enjoyable experience, addressing guest needs promptly and courteously. Whether it's adjusting breakfast times or providing exceptional service in the dining area, the hotel's employees go above and beyond to enhance guest satisfaction. Despite a few isolated comments about less motivated receptionists and occasional lapses, the overarching sentiment is one of genuine friendliness and competency. Antonio at reception stands out for his efficiency and amiable demeanor, contributing to the overall impression of a highly supportive and customer-focused team. The staff's dedication to service excellence ensures that guests leave with fond memories of their stay at Hotel Cervo.
Spa
Hotel Cervo's spa has received commendable feedback from guests who have experienced its facilities. The spa area is described as cozy, beautifully designed and perfect for relaxation. Despite its small size, guests found it functional and well-maintained with a luxurious feel that contributes to its pleasant atmosphere. The sauna, in particular, is highlighted for its attractive and modern decor, making it a standout feature.
The accessibility of the spa without prior reservations adds to its convenience, while the inclusion of a steam bath in the wellness area enhances its appeal. Guests appreciated the cleanliness and thoughtful layout of the sauna and lounge areas, underscoring their comfort and suitability for unwinding.
Overall, Hotel Cervo's spa is considered fantastic and well-renovated, providing a comfortable and relaxing escape for its guests, even though some noted its limited size. The pleasant wellness area, along with its great sauna facilities, makes it a noteworthy aspect of the hotel experience.
Parking
Hotel Cervo offers a mix of parking options, including limited free parking and several paid alternatives. One of the more convenient options is parking right in front of the hotel, though it sometimes incurs a fee. For those looking to park in a garage, there is one available for CHF 12 per day, located more than a five-minute walk from the hotel. Alternatively, free parking is available at the cable car parking lot, which is about a ten-minute walk away. However, parking may present occasional challenges with some guests noting issues finding a spot or the lack of parking guarantees. Despite a few complications and varied opinions on the fairness of the parking charges, the hotel does provide multiple solutions to accommodate guests' parking needs.
Family
Hotel Cervo presents a welcoming atmosphere perfect for families. The hotel is family-friendly with a particular focus on catering to the needs and comfort of guests traveling with children, including newborns. Its family-oriented concept is reflected in the services and environment, making it an excellent choice for those seeking a family-friendly destination.
Guests appreciate the hotel's central yet quiet location, making it ideal for those relying on public transportation and those who enjoy hiking. The service at Hotel Cervo is frequently praised for its friendliness, contributing to a great balance of quality and price typical of a well-managed family-run establishment. Overall, the hotel's concept and offerings make it a highly recommended option for travelers with children.
Ski
Hotel Cervo is ideally located for visitors seeking an exceptional skiing experience. It boasts easy access to ski slopes and is near the ski-run, making it a convenient choice for winter sports enthusiasts. The area offers beautiful opportunities for cross-country skiing with guests praising it as a perfect location for this activity.
Despite its prime location, some guests noted the need for a proper ski storage room. The current ski room is considered a bit too small and somewhat inadequate with some guests needing to use it for bike storage or finding the ski boot deposit unavailable.
Overall, Hotel Cervo remains a great choice for anyone looking to enjoy skiing and cross-country skiing, though enhancements to the ski storage facilities would notably improve the experience.
3 Star
Hotel Cervo is a well-maintained three-star establishment that offers a good value for money. Guests have noted that its price performance ratio is great, particularly highlighting the hotel's restaurant as being exceptional for its rating. The hotel features a well-kept spa area, which adds to its appeal. While some found the 400.- per night rate for a double room plus parking to be steep for a three-star hotel, others felt that it provided a very good overall experience with some even suggesting it surpasses the quality of a four-star hotel.
Accessible
Hotel Cervo offers a welcoming environment for guests with disabilities, ensuring ADA-compliance and accessibility throughout their facilities. The hotel features wheelchair-accessible amenities and rooms specifically designed to cater to differently-abled individuals. Guests have noted the availability of disabled accessible rooms, highlighting the thoughtful design that accommodates specific needs such as adequate space and accessible features.
However, some areas could benefit from improvement, such as the lighting in the bathroom, which has been described as poor and the lack of storage space, likely due to prioritizing accessibility. Overall, Hotel Cervo effectively caters to accessibility requirements, making it a considerate option for travelers with disabilities.
Dog Friendly
Hotel Cervo is highly praised for its welcoming attitude toward pets, particularly dogs. Reviews repeatedly emphasize the hotel's dog-friendly nature, highlighting that dogs are warmly accepted and accommodated. Guests frequently note the wide open spaces available for dogs to enjoy, adding to the overall dog-friendly atmosphere. The hotel's staff is described as very friendly and maintaining a clean environment, further enhancing the pleasant stay for both pets and their owners. While one guest mentioned losing a discount when altering their booking due to dog requirements, the overwhelmingly positive feedback underscores Hotel Cervo's reputation as a supportive and accommodating destination for travelers with dogs.
No, Hotel Cervo doesn't have any pool.
Yes, a spa is available at Hotel Cervo.
Yes, Hotel Cervo welcomes dogs.
Yes, parking facilities are available at Hotel Cervo.