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Summary of reviewsCapri by Fraser Changi City, Singapore receives high praise for its strategic and convenient location. Located near Changi Airport, the hotel is ideal for travelers on short layovers or business trips, offering quick access through a single MRT stop or brief taxi ride. Additionally, the proximity to One@Changi shopping mall, the Expo MRT station and Singapore Expo provides guests with a variety of dining and shopping options, excellent downtown connectivity and the tranquility of being away from the bustling city center. The nearby Changi City Point mall also adds to the convenience.
Guests find the rooms at Capri by Fraser Changi City impressive in terms of size and cleanliness. They appreciate the spacious and modern design, well-equipped kitchenettes, comfortable king-sized beds and large bathrooms. Amenities like an espresso coffee machine and living room spaces contribute to a luxurious and comfortable retreat. The soundproof rooms and modern furnishings further enhance the stay, making it perfect for families and travelers seeking comfort.
The hotel's cleanliness receives consistent positive feedback, matching or even exceeding five-star standards. The rooms are described as spotless and well-maintained with daily cleaning ensuring a tidy environment. Housekeeping and maintenance are top-notch, creating a welcoming and comfortable atmosphere for guests.
The staff at Capri by Fraser Changi City are frequently commended for their friendliness and professionalism. Guests highlight the accommodating and welcoming demeanor of the staff, from check-in to departure. The front desk and concierge teams, along with specific members mentioned for exceptional service, contribute greatly to the overall positive guest experience.
The hotel's WiFi service is highly rated for its speed and reliability, suitable for activities requiring a stable connection. Guests appreciate the free, fast and easy-to-connect internet, making their stay more convenient.
The gym and pool facilities also receive positive feedback. The gym is well-equipped and accessible 24 hours, catering to guests with varying schedules. The pool is praised for being well-maintained, large and great for relaxation and exercise. Families particularly appreciate the pool, although some minor maintenance issues and booking logistics are noted.
While the breakfast offerings receive mixed reviews, many guests appreciate the extensive and varied spread of international dishes. However, some feel that the breakfast is overpriced and lacks options for specific dietary needs. The dinner experience also has mixed reviews with guests noting a limited menu and occasional service issues in the in-house restaurant. However, the hotel's proximity to a mall with numerous eateries provides convenient dining alternatives.
The beds at Capri by Fraser Changi City are generally well-regarded for their comfort with many guests enjoying a good night's sleep. While a few guests mention preferences for mattress or pillow firmness, the overall quality of the bedding ensures a restful stay.
In summary, Capri by Fraser Changi City, Singapore, excels in its location, room comfort, cleanliness, friendly staff, reliable WiFi and recreational amenities. Minor areas for improvement include breakfast variety and dinner service, but the convenient nearby alternatives help mitigate these shortcomings. The hotel offers a comfortable, convenient and enjoyable stay, living up to its commendable four-star rating. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Dorsett RoomGuests can make meals in the fully equipped kitchenette that features a stovetop, a refrigerator and a microwave. The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, tumble dryer and a TV.
Deluxe RoomThe well-equipped kitchenette features a stovetop, a refrigerator and a microwave. The spacious air-conditioned double room provides a TV, a tea and coffee maker, a safe deposit box and tumble dryer. The unit offers 1 bed.
Splash RoomThe fully equipped kitchenette features a stovetop, a refrigerator and a microwave. The spacious double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a bath. The unit offers 1 bed.
Executive RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath. The kitchenette features a stovetop, a refrigerator and a microwave. This double room has a safe deposit box, tumble dryer and a TV. The unit has 1 bed.
Executive SuiteThe kitchenette is fitted with a stovetop, a refrigerator and a microwave. The spacious double room offers air conditioning and a tea and coffee maker, as well as a private bathroom boasting a bath. The unit has 1 bed.
Dorsett Twin RoomThe well-fitted kitchenette has a stovetop, a refrigerator and a microwave. The spacious air-conditioned twin room features a TV, a tea and coffee maker, a safe deposit box and tumble dryer. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Capri by Fraser Changi City in Singapore boasts an enviable location, earning high praise from guests for its proximity to key amenities and transportation links. The hotel's strategic position near Changi Airport is frequently highlighted, making it an ideal choice for travelers on short layovers or business trips. Just one subway stop or a brief taxi ride away, the airport's convenience is a significant perk.
Additionally, the hotel is adjacent to the One@Changi shopping mall and the Expo MRT station, providing easy access to a variety of dining and shopping options. Guests appreciate the quick walk to Singapore Expo and the excellent connectivity to downtown Singapore via the MRT. This makes it effortless to explore the city's attractions while enjoying the tranquility away from the bustling city center.
The location is also perfect for those attending events at the Expo center or looking for a quiet, well-connected spot. The nearby Changi City Point mall adds to the convenience, offering numerous eateries and shops, ensuring guests have everything they need at their fingertips.
Overall, Capri by Fraser Changi City stands out for its fantastic location, making travel and day-to-day activities straightforward and stress-free, further complemented by the friendly and helpful staff.
Breakfast
At Capri by Fraser Changi City, Singapore, guests have mixed feelings about the breakfast offered. On the positive side, many guests appreciate the extensive breakfast spread, which includes a varied selection of international dishes ranging from continental to Asian cuisine. The buffet is described as rich and plentiful with some people praising the daily menu changes that keep it interesting and delicious. There are also mentions of the staff's efficiency in handling situations during breakfast.
However, there are several points where the breakfast offerings could improve. A recurring concern among guests is that the breakfast is overpriced with many feeling that the cost does not align with the quality and variety of food provided. The prices are particularly high for those who are not having breakfast included in their stay. Some guests report that the selection is limited and that the food could be better prepared with specific mentions of poorly cooked western items and dry pastries. Additionally, there's a noted lack of vegan, halal, gluten-free and alternate milk options, which makes it difficult for guests with specific dietary needs.
Overall, while some guests find the breakfast to be excellent and varied, others feel that it falls short in terms of value for money and selection, suggesting that more options and better quality could enhance the breakfast experience at the hotel.
Dinner
The dining experience at Capri by Fraser Changi City, Singapore receives mixed reviews from guests. On the positive side, the restaurant staff are highly praised for their friendliness and the food itself is considered great by some. However, the in-house restaurant suffers from a limited menu and lack of variety with comments noting the absence of vegan and ample gluten-free options. Additionally, the restaurant has been critiqued for being unwelcoming and even messy at times with occasional service issues making it challenging for guests to dine comfortably within the hotel.
Fortunately, the hotel's proximity to an adjacent mall provides a wealth of dining alternatives. The mall next door is highlighted for having numerous eateries and great food options, making it convenient for guests to grab a meal or a quick "to go" option. Several guests opt to dine at these offsite restaurants, as the hotel's restaurant is sometimes closed for dinner or does not offer room service, leaving the nearby mall as a reliable alternative. Overall, while the hotel's own dining services may leave something to be desired, the easily accessible nearby options help to mitigate these shortcomings.
Rooms
Capri by Fraser Changi City, Singapore offers rooms that impress with their size and amenities, making it an ideal choice for travelers seeking comfort and convenience. The reviews highlight that the rooms are remarkably spacious and clean, often exceeding the average hotel room size in Singapore. Guests appreciated the comfortable king-sized beds, modern design and well-equipped kitchenettes, which include utensils, microwaves and refrigerators.
The large bathrooms and impressive shower facilities received positive mentions and the presence of amenities such as an espresso coffee machine, separate kitchen areas and living room spaces added to the appeal. Reviewers frequently noted that the rooms were very clean, tidy and well-maintained, which contributed to an overall comfortable stay.
Many guests found the accommodation perfect for families with plenty of space for kids to run around. The soundproof rooms and modern furnishings further enhanced the experience. Additionally, the convenient location, being close to the MRT and a large shopping center, was a significant benefit.
However, a few reviews mentioned minor issues such as some rooms feeling less cozy, occasional maintenance problems and limited space for suitcases in some instances. Despite these minor points, the general consensus is that the rooms at Capri by Fraser Changi City provide a luxurious and comfortable retreat, well-furnished with all necessary amenities.
Beds
At Capri by Fraser Changi City, Singapore, the beds generally receive high praise from guests. Many highlight the comfort of the king-sized and giant beds, describing them as very comfy, super comfortable and conducive for a good night's sleep. The excellent quality of the beds ensures a fantastic sleep, often without issues like jet lag. Guests frequently comment on the beds being clean and neat with good-quality bedding and linens.
A few guests did note that the firmness of the bed or pillows wasn't ideal for their preferences and some experienced issues with extra beds not being pre-arranged in the room. However, the availability of various pillow types and the possibility of requesting firmer pillows seem to mitigate these concerns for some visitors.
Overall, the beds at Capri by Fraser Changi City, Singapore, are well-regarded for their size and comfort, making them a standout feature for many travelers seeking restful accommodation.
Cleanliness
Capri by Fraser Changi City, Singapore, has received consistently positive reviews for its cleanliness, matching and often exceeding international five-star standards. The rooms are frequently described as spotless, spacious and well-designed, providing a comfortable stay. Many guests noted the hotel’s good value for money, as well as the friendly and helpful staff who ensure that rooms are cleaned and maintained to a high standard every day. Despite a few minor issues, such as occasional unfixed tiles and late-night food options, the overall cleanliness and maintenance remain a strong point. Guests appreciated the clean environment and proximity to a shopping mall. With superb housekeeping and clean facilities, Capri by Fraser offers an inviting stay for all its visitors.
Staff
Capri by Fraser Changi City, Singapore, boasts a remarkable team that has left a notably positive impression on guests. Numerous reviews highlight the friendly and professional nature of the staff, emphasizing their accommodating and welcoming demeanor from check-in to departure. The concierge service and the front desk team received particular praise for their efficiency and helpfulness. Many commented on the staff's positive service attitude, politeness and consistent attentiveness.
The reception and housekeeping teams are also commended for their prompt and effective responses to guest needs with instances of staff going above and beyond to ensure a pleasant stay. Specific members such as Jeremy, the manager and front office personnel Han and Susi have been mentioned for their exceptional service.
Despite the overwhelmingly positive feedback, there were occasional mentions of disengaged or indifferent reception staff with a few reports of issues like unresponsive phones and isolated incidents of less helpful service. However, these instances appear to be outliers in what is largely described as an environment of great hospitality, warm interactions and a strong customer-oriented focus.
In summary, while there are minor areas for improvement, the staff at Capri by Fraser Changi City, Singapore, are predominantly seen as a significant asset, contributing greatly to the overall positive guest experiences at the hotel.
Wi-Fi
Capri by Fraser Changi City, Singapore offers high-speed internet and fast, reliable WiFi, making it suitable for activities that require a stable connection such as Skype calls. Reviewers repeatedly highlighted the excellent and fast Wi-Fi, noting that the internet connection was stable and sufficient for various needs. Despite some occasional mentions of poor or slow WiFi and instances where connectivity was an issue, most guests found the WiFi working well and easy to connect to. The presence of free WiFi was also appreciated by guests. Overall, the internet service at the hotel received positive feedback with many guests enjoying good internet speed throughout their stay.
Gym
Capri by Fraser Changi City, Singapore offers a gym experience that has consistently received positive feedback from guests. The gym is particularly well-regarded for being well-equipped with numerous guests highlighting the availability of a complete range of equipment suitable for a good workout. Many appreciated the gym's accessibility, noting that it's available 24 hours, making it convenient for travelers with varying schedules.
Guests frequently described the gym as nice and decent-sized, though a few expressed a desire for a larger space. The cardio facilities were deemed acceptable and overall, the gym was seen as sufficient and well-maintained. While some guests noted the difficulty in booking the gym, this did not detract significantly from the overall positive experience.
The gym's facilities contributed to relaxation and were frequently used with some guests recommending the fitness center enthusiastically. Alongside the gym, the pool facilities also received praise, making the hotel's recreational amenities a highlight for many visitors. Despite minor suggestions for additional gymnasium facilities, the general consensus was that the gym is good, complete and definitely a valued aspect of the hotel.
Pool
Capri by Fraser Changi City, Singapore features a pool that receives high praise from guests for being well-maintained and clean. The pool is described as large, generous and great for exercise, relaxation and unwinding after a long flight. Many guests appreciated its good size and the comfortable loungers available around the pool area. The pool’s surroundings also garnered positive notes, contributing to the overall enjoyable atmosphere.
While the pool is especially appreciated by families with children, it is noted that the kids' area could be better maintained. The pool decor and layout are also well-liked, making the swimming experience more pleasant. Despite some comments about the pool being a bit uninspiring or noisy for rooms overlooking it, most guests still found it lovely and useful.
There were some logistical concerns regarding pool bookings, as slots were in high demand and not always available. However, the process of booking was considered convenient when using the QR code system.
Overall, the pool at Capri by Fraser Changi City, Singapore stands out as a clean, relaxing and sizable facility that enhances the stay experience for many guests, despite minor drawbacks regarding maintenance and booking availability.
Nightlife
Capri by Fraser Changi City, Singapore offers a comfortable stay with convenient amenities, though it lacks a vibrant nightlife scene in its immediate vicinity. While there are some bars nearby, the limited nightlife options may not satisfy those seeking a bustling evening experience. Additionally, a shop downstairs that offers singing and drinking can create noise that may affect sleep. The hotel provides a relaxing atmosphere, but potential guests should be aware of the possibility of noisy surroundings at night. For those prioritizing a quiet and serene stay, this hotel delivers, albeit with minimal nightlife activities.
4 Star
Capri by Fraser Changi City, Singapore has earned commendable praise for its polished four-star service and amenities. Guests consistently note the hotel’s clean and spacious rooms, along with its high standards of hospitality that justify its four-star rating. The hotel’s modern architecture is highlighted with a beautifully designed lobby and creative, contemporary interiors that are both impressive and elegant. Visitors find the combination of a spotless environment and luxurious facilities to be of great value, often at better prices compared to other locations.
The hotel's fully equipped rooms, featuring induction cookers and refrigerators, cater to both business and leisure travelers. Its proximity to the airport makes it a convenient choice for international visitors. Although some guests mentioned noise from nearby restaurants and a business center that might not meet everyone’s needs, the overall quality of infrastructure and services holds true to the four-star rating.
While a few guests had higher expectations based on its association with a renowned group chain or felt it could be classed differently, the general consensus is highly favorable. The modern building with its well-maintained amenities, good quality towels and a friendly business environment encapsulates a very standard business-like atmosphere. In summary, Capri by Fraser Changi City, Singapore meets and often exceeds the expectations of a four-star hotel with its high standards, elegant stay and luxurious undertones.
Business
Capri by Fraser Changi City, Singapore, is highly regarded for its exceptional suitability for business travelers. The hotel's strategic location in an industrial area near the airport and close to the expo makes it ideal for those attending business meetings or events. Guests appreciate the easy access to both the city and the airport, making it a convenient choice for a layover or transit in Singapore.
The facilities cater well to business needs with ample meeting rooms and a business center available. Though some reviews mention that the business center could be improved, overall, the amenities are deemed fit-for-purpose and the hotel's straightforward business-like ambiance is noted as a plus. The hotel’s capability to meet business needs efficiently contributes to an excellent stay for business travelers.
Additional perks like complimentary birthday cakes add a personal touch to the otherwise professional setting. Overall, Capri by Fraser Changi City presents itself as a smart, competent option for business stays, ensuring that essential requirements are met, making it favored by many corporate guests.
Accessible
Capri by Fraser Changi City, Singapore stands out for its exceptional accessibility, making it a convenient option for travelers with disabilities. The hotel's strategic location is a major highlight, as it is easily reachable via MRT and is in close proximity to Changi Airport, allowing for smooth and quick transfers. The hotel is also well-connected to downtown Singapore, taking only 45-50 minutes by train.
The immediate vicinity of the hotel is packed with amenities, including a nearby shopping center, supermarkets and a variety of eateries. This offers guests plenty of dining and shopping options within walking distance. For additional convenience, the hotel provides accessible rooms and facilities that cater to the elderly and disabled, including wheelchair access to key areas like the pool and shopping mall.
The hotel’s soundproofed rooms and effective air conditioning add to the overall comfort, while secure luggage storage and friendly, attentive staff contribute to a stress-free stay. Guests can also enjoy the large room spaces and the useful amenities such as the pool, which require advance booking. All in all, the combination of accessibility features and convenient location makes Capri by Fraser an excellent choice for travelers seeking ease and comfort in Singapore.
Outdoor Pool
The outdoor pool at Capri by Fraser Changi City, Singapore consistently receives high praise from its guests. Described as clean, spacious and well-maintained, this pool provides a refreshing escape for visitors. The garden terrace surrounding the pool enhances its relaxing ambiance, offering a beautiful setting with lush greenery and charming koi-filled ponds. Guests frequently highlight how the size of the pool is perfect for both swimming and relaxation. The pool area, which includes a stunning cafe-and-bar walkway, adds to the overall enjoyment. Families particularly appreciate the pool, noting that children find it delightful. The rooftop swimming experience is also considered an attractive feature. Overall, the pool proves to be a standout amenity, contributing significantly to the guests' enjoyment and relaxation.
Yes, Dorsett Changi City Singapore has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Dorsett Changi City Singapore.
No, Dorsett Changi City Singapore doesn't allow dogs.
No, parking facilities aren't available at Dorsett Changi City Singapore.