Hotel Royal Queens

Singapore 1.29752300, 103.85192200 , 12, Queen Street (Show on Map)
7.9
Good


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Summary of reviewsHotel Royal Queens is highly regarded for its central location in Singapore, offering easy access to multiple MRT stations and major attractions such as Marina Bay, Little India and Chinatown. The hotel is also conveniently near key shopping centers like Bugis Junction and Suntec City, providing guests with ample options for dining, shopping and cultural experiences.

The breakfast at the hotel is well-received for its wide selection of Asian and Western dishes, although some guests noted it could be repetitive and lack variety for those with specific dietary needs. Dinner options, however, were found to be limited and the absence of an in-house restaurant posed challenges for late-night dining. Nearby dining alternatives somewhat alleviate this inconvenience, but an expanded menu could enhance the experience.

Rooms at Hotel Royal Queens are praised for their spaciousness and comfort, especially by Singapore standards. Guests appreciate the amenities like comfortable beds, mini-fridges and numerous power outlets. However, the decor is dated and some rooms need renovation and better maintenance. Cleanliness is generally good but inconsistent with some reports of dust and occasional insect sightings.

The staff at Hotel Royal Queens significantly contribute to a positive stay with their friendly and helpful demeanor. They are often praised for their efficiency, multilingual abilities and accommodating nature. While occasional instances of unwelcoming behavior were noted during busy times, the overall guest service experience remains commendable.

Free WiFi is available but its performance varies with several guests encountering slow and unreliable connections. The gym is small and under-equipped, which may not satisfy those seeking significant fitness facilities. The rooftop pool, although small, is clean and offers a refreshing break after a day of sightseeing, despite limited loungers and restricted opening hours.

Parking facilities are somewhat challenging due to narrow spaces and tight entrances, but the availability of ample parking nearby and easy access to taxis mitigate this issue.

Families find the hotel accommodating with spacious rooms and interconnecting options ideal for larger groups. The pool and responsive staff add to a pleasant family stay, though noise from other guests can sometimes be a disturbance.

Overall, Hotel Royal Queens provides a strategic location and a friendly environment, balancing minor drawbacks with several conveniences that make it a favorable choice for visitors exploring Singapore.
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Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Rooftop Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Rooftop Pool

Room Types
Executive Double or Twin Room Rooms offer views of the city.

Queens Connecting Room Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 3 beds.

Guest Reviews
7.9
Good
Location
Hotel Royal Queens boasts a highly praised location, perfect for those looking to explore Singapore with ease. Situated in a central area, the hotel is just a short distance from multiple MRT stations, including Bras Basah and Bencoolen, making public transportation exceptionally convenient. Guests repeatedly commend the hotel's proximity to key attractions, such as Marina Bay, Little India, Chinatown and the Civic District, all reachable on foot or via a quick metro ride.

In addition to its connectivity, the hotel is nestled near popular shopping centers like Bugis Junction and Suntec City, as well as numerous dining options and cultural sites. The convenience of having essential amenities and tourist hotspots at a stone's throw adds to the appeal, allowing visitors to make the most of their visit without long commutes.

Moreover, the location provides a quiet yet vibrant ambiance, suitable for both sightseeing and relaxing. Guests appreciate the strategic positioning, which offers easy access to major tourist destinations while maintaining a peaceful environment. Whether exploring museums, shopping or enjoying the local flavors, staying at Hotel Royal Queens places you in the heart of everything Singapore has to offer.

Breakfast
The breakfast experience at Hotel Royal Queens has garnered varied feedback from guests. On the positive side, many guests appreciated the abundant and varied offerings, highlighting the inclusion of both Asian and Western dishes, fresh fruits and a mix of cold and warm options. There were also favorable mentions of the breakfast being delicious, satisfactory and in some cases, excellent with a wide selection that included items like scrambled eggs, toast, muesli and sometimes mini waffles or pancakes. The breakfast staff were praised for being helpful, even accommodating early departures with breakfast boxes.

However, there were notable criticisms. Some guests found the breakfast repetitive, lacking in variety and not meeting the expectations for a 4-star hotel. Those with dietary restrictions or specific preferences, such as vegetarians or non-Asian guests, often felt underserved due to the limited choices. There were also complaints about the breakfast being expensive with some describing the quality as poor or the setting as canteen-like and cramped.

Overall, while the breakfast at Hotel Royal Queens generally satisfies a wide range of tastes with its diverse offerings, improvements could be made in variety, quality and catering to specific dietary needs.

Dinner
Hotel Royal Queens' dining options received a mix of feedback from guests. Many found the dinner menu limited and noting the absence of a restaurant within or next to the hotel added to the challenge of finding a satisfying meal on-site. While some found the food at nearby places like Lazada Mall and the Albert Hall to be good, options were still fairly constrained, particularly after 9 PM when room service ceased.

For those willing to venture out, dining alternatives such as the First Stop Food Junction, just across the street, provided a late-night option for dishes like prawn and crab. Some guests, however, remarked on the quality of certain items, describing fries as rubbery. Additionally, halal food options were notably absent in the immediate vicinity. Dining facilities within the hotel were mainly restricted to snacks and canned beer, not impressing many guests.

Overall, while nearby restaurants offer some relief, the in-house dining experience at Hotel Royal Queens could significantly benefit from an expanded and more diverse menu, especially to cater to guests looking for more convenience and variety.

Rooms
Hotel Royal Queens receives mixed reviews for its rooms with a majority of guests praising the spaciousness and comfort of the accommodations. Many visitors found the rooms to be quite large, especially by Singaporean standards and equipped with comfortable beds and pillows, which contributed to a good night’s rest. The rooms were generally clean and included useful amenities such as irons, ironing boards, mini-fridges and numerous power outlets.

However, several reviews pointed out that the rooms and bathrooms are somewhat dated and in need of renovation. Issues like broken bathroom tiles, old carpets and basic furnishings were noted, while some guests mentioned problems with cleanliness, including dusty carpets, unclean bathrooms and occasional insect sightings.

The bathrooms received mixed feedback with some guests appreciating the clean facilities and good water pressure, while others highlighted problems with drainage, stuck faucets and a need for better maintenance. Furthermore, the Wi-Fi service was often criticized for being slow and unreliable.

Overall, the spaciousness and comfort of the rooms at Hotel Royal Queens were frequently appreciated, but there are evident areas that require improvement, particularly in terms of updating the décor and enhancing the overall cleanliness and maintenance of the facilities.

Beds
Hotel Royal Queens is well-known for its comfortable and spacious beds that have garnered numerous positive reviews. Guests frequently commend the large bed sizes with some reaching a generous two meters. Many visitors highlight the comfort of the mattresses, often described as soft and cozy. The availability of king-size beds and big beds is particularly appreciated, making the accommodation an excellent choice for families and groups.

Though the beds generally receive praise for their comfort, there are a few exceptions. Some guests found the mattresses too hard or overly soft, which affected their sleep quality. A handful also mentioned issues with twin beds being provided instead of a requested queen or king bed and occasional difficulties with cleanliness. Despite these minor concerns, most guests enjoyed a pleasant sleep experience, aided by the comfy pillows and clean bedding.

The hotel's spacious rooms add to the overall comfort, creating an inviting environment for a restful stay. However, it's wise to verify bed preferences upon booking to avoid any misunderstandings. Overall, the majority of guests leave Hotel Royal Queens feeling well-rested and satisfied with their accommodation.

Cleanliness
Hotel Royal Queens receives mixed reviews regarding its cleanliness. On the positive side, many guests appreciated the overall clean and tidy environment with rooms described as clean, very clean and spotless. Daily housekeeping ensured that rooms were cleaned and replenished regularly with clean towels and bed linen often changed. Many reviewers noted the cleanliness and efficiency of the staff, which added to the overall pleasant experience.

However, there are notable areas needing improvement. Several guests pointed out that certain parts of the hotel appear dated and in need of renovation, mentioning old carpets, curtains and outdated bathroom fixtures. Cleanliness in some specific areas such as exercise bikes, public restrooms and window seals was below expectations. Some rooms and bathrooms had issues such as mold, mildew and lingering odors, which detracted from the guests' comfort.

Moreover, there were multiple reports of minor cleaning oversights, such as dust on mirrors, dirty glasses and occasional oversight in vacuuming. Instances of moldy shower curtains, stained bathtubs and cockroaches were significant concerns for some visitors. The presence of dirt and outdated facilities highlighted the need for a more thorough cleaning and maintenance regimen.

Overall, while the rooms and general areas of Hotel Royal Queens are often found to be clean and well-maintained, improvements in specific areas and more consistent upkeep could enhance the guest experience significantly.

Staff
Hotel Royal Queens boasts a consistently commendable staff that significantly enhances the guest experience. The reviews paint a picture of a team that is friendly, helpful and responsive. Many guests appreciated the excellent service provided, highlighting that the staff was very accommodating, patient and polite. Multiple reviews mentioned how the staff was always willing to help and handled requests promptly and efficiently. Several guests noted the team's fluency in multiple languages, including English and Japanese, which facilitated smooth communication.

Concierge services received specific praise for their professionalism and helpfulness, proving particularly resourceful for guests seeking assistance or information. The front-desk staff was often described as efficient and quick during check-in and check-out processes. Housekeeping also received positive remarks for being polite, friendly and attentive to guests' needs.

However, not all feedback was entirely positive. Some guests mentioned a few instances of unwelcoming behavior with comments about indifferent and rude attitudes, especially from reception staff during peak busy times. There were occasional criticisms regarding a lack of training and less-than-genial interactions with specific staff members.

Despite these few criticisms, the general consensus suggests that the Hotel Royal Queens staff significantly contributes to a pleasant and hassle-free stay, underpinned by consistent friendliness and a helpful attitude.

Wi-Fi
Hotel Royal Queens offers free WiFi for 24 hours, which some guests find convenient. However, the WiFi experience is inconsistent. Although a few guests praise the service as good, very good and even excellent with speedy and stable connections, many others have reported issues. Complaints about slow speeds, intermittent connections and weak signals are common, particularly in guest rooms. Some guests noted that popular sites like Google and Amazon load easily, but other websites are often unavailable or unresponsive. The WiFi infrastructure appears to be outdated and unreliable with constant disconnections and dropouts, especially in the evenings. Overall, while some guests may find the WiFi satisfactory, many might face challenges with its reliability and speed.

Gym
The gym at Hotel Royal Queens seems to garner a rather underwhelming response from guests. Many reviews highlight that the gym is exceptionally small with several describing it as 'perfunctory' or barely more than a small room with minimal exercise equipment. Guests noted that the fitness room often contains no more than three machines, some of which were reported to be dusty or non-functional. Comments frequently mentioned disappointment with the gym's size and equipment, often labeling it inadequate or unworthy of being called a gym. Additionally, restrictive opening times further limit access, adding to the dissatisfaction.

Despite a few mentions of the gym being well-equipped and good for exercising, the majority view leans towards the gym being forgettable and not meeting expectations. For those seeking a robust fitness experience, the gym facilities at Hotel Royal Queens might be a letdown.

Pool
The pool at Hotel Royal Queens receives mixed feedback from guests with recurring remarks about its small size and limited amenities. Despite its compact nature, many found it clean and a useful respite, especially valued after a hot day out or a workout session. The rooftop location offers a scenic space for relaxation, although there are only a few loungers available.

Some visitors appreciated the pool for its simplicity and the overall ambiance, highlighting that it had everything they needed. However, several guests encountered issues such as restricted opening hours—often only available in the morning—and occasional closures for maintenance, which disappointed those who planned to use it more extensively. The conditions of the pool area varied with some guests finding it well-maintained while others noted it looked outdated and in need of renovation.

A notable point is the limited pool amenities and a general feeling that the overall pool facilities could use improvement. Certain aspects like grimy handrails and a lack of sufficient poolside seating were mentioned. Yet, for those who managed to access it, the rooftop vista and the cool water provided a refreshing break during their stay.

Parking
Hotel Royal Queens offers a mixed experience when it comes to parking facilities. While the hotel does provide ample parking spaces and complimentary parking for guests, there are a few noteworthy challenges. The underground parking lot is often described as narrow and tight, making maneuvering a bit difficult. Entry to the car park can be particularly challenging due to its low clearance and tight entrance. Additionally, some guests have pointed out the absence of a lift connecting the parking area to the main lobby, which can be inconvenient.

However, on the positive side, obtaining taxis is exceptionally easy with taxi services readily available at the reception. For those who might prefer alternative parking options, there's ample parking nearby. Ensuring a more seamless parking experience could involve upgrading the current parking facility or installing official road signs to aid navigation.

Family
Hotel Royal Queens is a family-oriented destination offering several amenities well-suited for those traveling with children. Multiple reviews highlight the availability of interconnecting rooms, making it a convenient choice for larger families or those seeking more space. Many families appreciated the spacious rooms, particularly noting that they are ideal for family stays and can even accommodate a baby cot when needed.

While the hotel rooms are described as old-fashioned and may need some renovation, they are also characterized as comfortable and functional, housing everything a family might need. The pool is a popular feature, enjoyed by guests of all ages. Additionally, the staff has been commended for their responsive approach, such as changing rooms due to smoke issues.

However, some reviews mention disturbances from noisy neighbors, including children and students playing late at night. The rooms, although comfortable, are sometimes considered small for larger families. Despite these minor setbacks, families generally found their stay enjoyable with kids particularly loving amenities like bathtubs.

Overall, Hotel Royal Queens provides a welcoming environment for families, ensuring a pleasant stay with practical family rooms and helpful amenities.

Nightlife
Located in a prime spot for anyone looking to explore Singapore's vibrant nightlife, Hotel Royal Queens offers convenient access to a host of evening entertainment options. The well-connected MRT stations like Bencoolen, Bras Basah and Bugis ensure seamless travel to various nightlife destinations, while nearby bus stops add to the ease of getting around. Within walking distance, guests can enjoy a variety of restaurants and eateries, including the popular First Stop Food Junction for late-night cravings. Close to the city center, the hotel is just steps away from attractions like Marina Bay and Marlion Park, providing picturesque night views. With excellent options for clubbing and midnight movies nearby, the hotel stands out as an ideal choice for night owls wanting to experience the best of Singapore after dark.

4 Star
Hotel Royal Queens presents a curious mix of reviews with an evident contrast between its claimed four-star status and the actual experiences shared by guests. While some positive feedback highlights the hotel’s good value for money, clean and well-equipped rooms and friendly staff, there is a clear consensus that it does not meet typical four-star standards. Guests point out that the hotel does not compare favorably to European four-star hotels, suggesting it would be rated at three stars or less in other regions.

Several reviews criticize the lack of basic amenities expected from a four-star hotel, such as washcloths, a gym and complimentary water. Commentaries on the condition of the property mention dated facilities, a run-down bathroom and very average breakfast service, indicating that the overall maintenance and presentation fall short of the expected quality. The bar offerings did not meet expectations with some guests describing it as very poor. Additionally, there were remarks about frozen room service and rooms that felt uninviting.

In summary, despite having some redeeming aspects and providing reasonable value for the price point, the hotel does not consistently deliver a four-star experience. It lacks several essential features and services that one would expect from a hotel of this rating, leading to dissatisfaction among guests who feel it is over-rated.

Business
Hotel Royal Queens emerges as a practical choice for business travelers, thanks largely to its strategic location in downtown, which is conveniently close to conference venues and the MRT. The hotel provides good internet connectivity, making it suitable for virtual meetings and remote work. Although the facilities are somewhat outdated and the common areas need some fixing, they remain acceptable for business purposes. The business center is well-equipped, ensuring that guests have access to necessary resources.

Guests appreciate the overall value for money and consider the hotel a solid option for business trips, recommending it for its business-friendly amenities and services. While the service quality receives mixed reviews with some guests mentioning rude staff and inefficient administrative processes, the quick check-in process and the satisfactory handling of customer requests are highlighted as positives.

Despite some minor issues such as problems with WiFi and a need for refurbishments, Hotel Royal Queens provides the essentials for business travelers, offering a good balance between location, price and service quality.

Outdoor Pool
Hotel Royal Queens features an outdoor swimming pool that garnered appreciative remarks from guests. Many found the pool to be a pleasant retreat, especially given the high outside temperatures and humidity. The pool was consistently described as nice and great for cooling down with some guests noting that it exceeded their expectations. The amenities and area surrounding the pool also received positive comments. However, a few noted instances when the pool was closed or unavailable during their stay. Overall, the outdoor pool was a highlight for those who were able to use it, providing a refreshing escape from the tropical weather.


Yes, Hotel Royal Queens has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Hotel Royal Queens.

No, Hotel Royal Queens doesn't allow dogs.

Yes, parking facilities are available at Hotel Royal Queens.

Yes, Hotel Royal Queens has a gym.

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