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Crowne Plaza Sofia by IHG

Sofia , 111 Alexandar Malinov Boulevard (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCrowne Plaza Sofia by IHG, receives mixed reviews from guests. While the location is generally praised for its easy access to the airport and the Ring road, some find it lacking in nearby attractions. The breakfast is highly praised for its wide variety and quality, while the rooms receive mixed reviews with some finding them comfortable and others disappointed by the outdated decor. Cleanliness is also a mixed bag with some guests finding their rooms clean and others reporting dirty conditions. However, the staff consistently receives high praise for their friendliness and professionalism. The spa is generally enjoyed by guests, though some note issues with temperature and crowding. Finally, the hotel's 5-star rating is questioned by some guests who feel that the facilities do not live up to the standard. Overall, the hotel is a good choice for those with a car and interested in nearby shopping centers.
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Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Size of the spa facilities: Indoor area: 55 m² (592 ft²)

Spa facilities:

Indoor pool(s) - Number: 1

Heated pool(s) - Number: 1

Private massage and treatment room(s) - Number: 2

Sauna(s) - Number: 1

Steam room(s) / Hammam(s) - Number: 1

Solarium(s) - Number: 1

Hot tub(s) / Jacuzzi(s) - Number: 1

Fitness area

Spa facilities opening hours: 06:30am-10:30pm on weekdays; 07:30am-10:00pm on weekends

Family Friendly Hotel

What percentage of your guests are families? Under 50%

Family-Friendly room types:

Family rooms. Number: 13

Connecting rooms (with intermediate door). Number: 16

One-bedroom apartments. Number: 4

Please suggest which room type a family with one child should choose and where the child will sleep:
Family room, child sleeps on a sofa bed

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Heated pool

In the pool there is also:

an area designated for children

Business Hotel

Hotel with Parking

Location of parking spaces:

At the basement(s). Number of spaces: 80

Outdoors, not covered (inside the premises). Number of spaces: 20

Cost of parking: Free

Self parking or valet parking?

Self-parking: Guests find a parking space on their own.

Accessible Hotel

To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma

Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms

Are there any facilities that guests who use a wheelchair cannot reach? No

Hotel with Gym

Size of the gym: 144 m² (1550 ft²)

Gym equipment:

Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 11

Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc. Number: 10

Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.

Resistance bands - Balance trainers - etc.

Cost for using the gym: Free for guests

5-Star Hotel

Hotel where Extra Health & Safety Measures Have Been Taken

Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?
No

Do you perform temperature checks upon guests' arrivals?
No

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker.

Premium Room The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box.

Standard King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.

Standard King Room with Sofa Bed Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The double room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.

Standard Twin Room with Tub and Walk-In Shower Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The twin room has carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit has 2 beds.

One-Bedroom Suite with Lake View - Lounge Access/Top Floor Providing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as lake views. The unit offers 2 beds.

1 King Premium Lake View Lounge Access Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as lake views. The unit offers 1 bed.

Premium Corner King Room with Lake View - Lounge Access Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as lake views. The unit has 1 bed.

Standard King Room with Sofa Bed and Lake View - Conference Floor Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 2 beds.

Standard Twin Room with Walk-In Shower Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin room features carpeted floors, a seating area with a flat-screen TV with satellite channels, air conditioning, a minibar, as well as a tea and coffee maker. The unit offers 2 beds.

Standard King Room with Lake View - Accessible Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.

About Crowne Plaza Sofia by IHG

License: СФ-И57-АЯ6-А1

Guest Reviews

8.8

Excellent

Location

Guests of Crowne Plaza Sofia by IHG, have left mixed reviews regarding its location. Some have praised its excellent location for work, as it is close to the airport and the Ring road, offering easy transit around Sofia. Others have simply commented that it's a good location, while some find that there's nothing around it. However, one reviewer notes that it's a nice location in a quiet neighborhood and easy to access both the ring road and the city center. Overall, the hotel's location has been deemed great by most guests. It is located in the Businesspark with public transportation nearby and direct access to the Ring. While it may be far from the city center, it is still a decent location with an offering of commercial activities in its surroundings.

Breakfast

The breakfast at Crowne Plaza Sofia by IHG, has received high praise from guests. The buffet offers a wide variety of food with options for special requests such as omelettes. The quality and freshness of the breakfast is unparalleled and the hotel takes COVID-19 precautions seriously. Guests also enjoyed the good restaurant and amazing beds. While some guests had minor complaints, overall the breakfast experience was very good and satisfying.

Rooms

The rooms at Crowne Plaza Sofia by IHG, receive mixed reviews from guests. While some found their compact and comfortable interiors to be perfect, others were disappointed by the outdated and unappealing decor of their rooms. Cleanliness seems to be a consistent positive aspect with most guests noting the tidiness of their rooms and the hotel in general. Beds are generally comfortable, though some found the double bed to be small. Spacious rooms equipped with everything guests may need receive praise as well. Some guests reported issues with amenities, such as malfunctioning air conditioning or a lack of preparation for a family room booking. Overall, the hotel's location and cleanliness make it a good choice for those with a car and interested in nearby shopping centers.

Cleanliness

Guests of Crowne Plaza Sofia by IHG, have had varied experiences when it comes to the cleanliness of the hotel. Some have found their rooms to be very clean and comfortable, while others have complained of unacceptably dirty and worn out conditions. Housekeeping has also been a source of frustration for some guests with reports of rooms not being cleaned. However, there are also positive reviews with mentions of clean public areas such as toilets and the pool area. Overall, there seem to be mixed opinions on the hygiene of the hotel.

Staff

The staff at Crowne Plaza Sofia by IHG, consistently receives high praise from guests. They are described as friendly, helpful, professional and knowledgeable. Whether at the reception desk, the bar, the restaurant or during room service, the staff is always prompt, courteous and efficient. From check-in to check-out, guests are made to feel welcome and respected. The breakfast staff is particularly noted for their polite and courteous service. Guests appreciate the multilingual abilities of the staff with many noting their proficiency in English. Overall, the hotel's personnel are lauded for their friendliness, cleanliness and dedication to providing excellent service.

Spa

Holiday Inn Sofia offers a nice spa area, enjoyed by guests who appreciated the spa piscine and overall spa facilities. Some even described the spa as fantastic with a well-equipped gym and pool area. While some found the spa center to be normal, others noted issues with the temperature of the pool and malfunctioning steam room. Additionally, it was mentioned that the spa center can get crowded on weekends. Despite this, many guests enjoyed the clean and well-maintained facilities and appreciated the friendly staff.

5 Star

Crowne Plaza Sofia by IHG, has received mixed reviews regarding its 5-star rating. Some guests have referred to it as the best hotel in Sofia, highlighting its value for money, while others have had an unacceptable experience, suggesting it falls short of 5-star standards. Some guests have noted that the facilities are not up to par for a 5-star hotel with one specifically mentioning the small pool size and shallow depth. For some, the hotel felt more like a 4-star establishment rather than a 5-star. Ultimately, the overall assessment of the hotel is that it does not live up to its 5-star rating.

Yes, Crowne Plaza Sofia by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Crowne Plaza Sofia by IHG. For more information, read the answers to the Spa questionnaire

No, Crowne Plaza Sofia by IHG doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Sofia by IHG. For more information, read the answers to the Parking questionnaire

Yes, Crowne Plaza Sofia by IHG has a gym. For more information, read the answers to the Gym questionnaire

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