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Ramada by Wyndham Sofia City Center

Sofia , Maria Luisa Blvd 131 (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Ramada by Wyndham Sofia City Center offers a highly convenient location near central transport hubs, making it easy for guests to access public transportation and the Sofia Airport. Its proximity to the city center—within walking distance—adds value without sacrificing a quieter environment. Guests appreciate the overall value for money, especially the complimentary access to the spa with a pool, sauna and gym.

Breakfast receives high marks for its variety and quality. The buffet caters to a wide range of tastes with local Bulgarian dishes, fresh fruits, vegetables and pastries, ensuring a good start to the day. The dining experience at dinner also receives positive remarks, particularly for the flavorful cuisine available throughout the day. Both the restaurant and the lobby bar offer tasty and satisfying options, although some guests note the dinner menu could benefit from more variety.

The rooms are spacious and generally clean, featuring comfortable beds and modern amenities like electric kettles and irons. However, maintenance issues such as outdated furniture, poor soundproofing and occasional cleanliness concerns are noted. Despite these drawbacks, the location's convenience and facilities like large parking lots add to the appeal.

Cleanliness varies with common areas generally well-maintained but some discrepancies in room upkeep, including dusty furniture and mold in bathrooms. Higher floors tend to fare better in terms of cleanliness.

The staff are often described as friendly, professional and accommodating. Guests praise their helpfulness and good customer service, although there are occasional reports of inconsistent service, particularly in the reception and housekeeping departments.

WiFi quality is inconsistent; some guests enjoy strong and fast connections, while others experience weak and unstable signals.

The hotel's spa is a significant highlight with excellent amenities and professional services, including impressive massage treatments and saunas. The gym also receives positive feedback for being well-equipped and spacious, further enhancing the overall stay.

The pool area is clean, large and praised for its pleasant atmosphere, despite minor crowding and occasional maintenance issues. The parking facilities are convenient, though they come with a notable fee that some guests find expensive.

The beds receive mixed reviews with some guests finding them comfortable while others mention they are too hard or worn out.

Overall, the Ramada by Wyndham Sofia City Center offers a blend of convenience, comfort and amenities, making it a strong choice for travelers, albeit with some areas that could benefit from improvement.
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Hotel for Honeymoon

Casino Hotel

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool Pool Lap Lanes

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

4-Star Hotel

Hotel with Pool Lap Lanes

Hotel with Indoor Pool

Room Types

Superior Double Room Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, a wardrobe, an electric kettle as well as city views. The unit offers 1 bed.

Economy Twin Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a private entrance, a wardrobe, an electric kettle and a flat-screen TV with satellite channels. The unit offers 2 beds.

Suite This suite's standout feature is the hot tub. Boasting a private entrance, this air-conditioned suite includes 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a flat-screen TV with satellite channels, a coffee machine, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Busines Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, a private entrance, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Superior Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a private entrance, a wardrobe, an electric kettle as well as city views. The unit has 2 beds.

Busines Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a private entrance, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Presidential Suite Boasting a private entrance, this air-conditioned apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The spacious apartment features a coffee machine, a seating area, a dining area, a wardrobe and a flat-screen TV with satellite channels. The unit has 4 beds.

Busines Double or Twin Room with Free Shoulder Massage This double room has a private entrance, air conditioning and satellite TV. It also includes a free shoulder massage of 15 minutes.

Superior Double or Twin Room with Free Shoulder Massage This double room features a private entrance, air conditioning and electric kettle.It also includes a free shoulder massage of 15 minutes.

About Ramada by Wyndham Sofia City Center

License: СФ-9АИ-635-Б1

Guest Reviews

7.6

Good

Location

Ramada by Wyndham Sofia City Center boasts a highly convenient location appreciated by many of its guests. The hotel is strategically situated near the central bus and train stations, providing easy access to public transportation, including the metro and tram lines. Guests find the proximity to Sofia Airport beneficial and the location is lauded for being within walking distance—roughly 10 to 15 minutes—to the city center, making it relatively close to most of the city's main attractions.

While the hotel is not in the very heart of the city, it offers the advantage of a quieter environment without compromising accessibility. Many reviewers highlight the excellent value for money, especially considering the complimentary access to the spa facilities, which include a pool, sauna and gym. The location is also well-suited for guests traveling for business or those interested in the on-site casino. Overall, the Ramada by Wyndham Sofia City Center offers a blend of convenience, comfort and accessibility that caters to a wide range of travelers.

Breakfast

Ramada by Wyndham Sofia City Center offers a breakfast experience that caters to a wide range of tastes with many guests praising the variety and quality of the food. The buffet features a rich selection of both cold and hot items, including local Bulgarian dishes, fresh vegetables, fruits, eggs, cheese, pastries and savory options. Many visitors find the breakfast to be plentiful, tasty and well-prepared with regular replenishments ensuring a consistently good experience.

Guests often highlight the extensive array of choices available, making it suitable for all preferences. Despite some reviews noting that the selection can be monotonous after several days or that the quality is not as high as in previous visits, many still appreciate the abundant and delicious options. The breakfast area is described as spacious and clean, contributing to a pleasant dining experience.

Overall, the breakfast at this hotel is considered a strong point for many, offering a satisfactory start to the day with its ample and diverse offerings.

Dinner

The dinner experience at the Ramada by Wyndham Sofia City Center offers a mix of high-quality and delicious cuisine. Guests frequently commend the tastiness and richness of flavor in the food. The restaurant serves a variety of delectable dishes, such as grilled pork tenderloin with vegetables and potatoes, which have been particularly praised. Though the breakfast is reasonable, some guests note that the dinner options could be more varied.

While dinner is not included in half-board packages, the availability of meal options throughout the day provides flexibility for visitors. Both the restaurant and the lobby bar stay open late, allowing for the convenience of having lunch or dinner even at later hours. In addition, room service food is also highlighted as excellent.

However, some areas could use improvement, particularly the consistency of the food quality and the service level in the lobby bar and restaurant, which is generally described as average. Despite these minor drawbacks, the overall dining experience is positive with tasty and satisfying meals readily available.

Rooms

Ramada by Wyndham Sofia City Center offers rooms that various guests found to be spacious and clean. Many appreciated the large, comfortable beds and smart room layouts. The cleanliness of the rooms was frequently noted with some guests mentioning recently renovated accommodations. Facilities in the rooms, such as electric kettles, irons and iron boards, were praised, alongside sufficient room lighting and clean bathrooms.

However, there were significant drawbacks. Many reviews highlighted issues with poor maintenance, outdated furniture, peeling wallpapers and occasional mold. Some guests mentioned a sewage smell and certain rooms being overly warm or dark. The noise from outside and internal poor soundproofing were also noted by a few reviewers. Several rooms needed substantial updates to align with the expectations of a modern 5-star hotel.

Despite the mixed feedback, the proximity of the hotel to the train station and its large parking lot were viewed positively. While rooms on higher floors tended to receive better reviews, those on lower floors and older family suites, were often described as old and needing attention. Frequent remarks about noisy air conditioning, lack of hot water and other maintenance issues suggest areas for improvement in overall upkeep.

In summary, while the hotel provides spacious and comfortable rooms that meet basic needs, it requires significant updates and maintenance to ensure consistency in quality and cleanliness across all accommodations.

Beds

The beds at 'Ramada by Wyndham Sofia City Center' have received a range of feedback from guests. Many guests have highlighted that they received large beds and found the rooms to be clean. Several reviews praised the comfort of the beds, noting that they were comfortable and provided a decent night's sleep.

However, some guests reported mixed experiences with the bed quality. A recurring theme in the reviews is that the mattresses and beds were often described as hard with some guests mentioning that the mattresses felt like sleeping on iron bars or that they could feel the springs. There were also comments about the beds feeling very worn out and old. A few guests mentioned issues with uncomfortable pillows and singular blankets on double beds.

Despite the positive remarks about cleanliness and a number of guests finding the beds comfortable, there is a notable concern about the firmness and age of the mattresses, which detracted from the overall sleep experience for some visitors.

Cleanliness

The cleanliness of the Ramada by Wyndham Sofia City Center garners a mix of opinions from its guests. While several reviews commend the hotel's generally clean environment, modern bathrooms and well-maintained dining areas, feedback specifically about room cleanliness reveals inconsistencies. Reports highlight issues such as dusty furniture, mold in bathrooms and unclean floors, which detract from the overall experience. Some guests noted that their rooms were not cleaned thoroughly or frequently enough with some mentioning that bedding and towels were not regularly changed.

Despite these concerns, positive remarks about the clean pool, fresh-smelling rooms and efficient housekeeping services do stand out. The room cleanliness on higher floors appears to be relatively better and some guests praised the hotel's proactive approach towards maintaining hygiene and COVID-19 precautions.

Overall, while the hotel maintains a level of cleanliness in common areas, it appears that attention to detail in room cleanliness and maintenance varies, suggesting room for improvement to meet the expectations of a 4-star establishment.

Staff

The staff at Ramada by Wyndham Sofia City Center received generally positive remarks from guests. The majority of reviews highlight the friendliness, helpfulness and professionalism of the staff, describing them as warm, welcoming and accommodating. Several reviewers appreciated their readiness to assist and noted excellent customer service skills. Specific mentions included the positive experiences with both the reception and restaurant teams, who were described as courteous, polite and attentive. Guests also appreciated that many staff members spoke English well, adding to their convenience.

However, some guests reported negative experiences, citing unfriendly or indifferent behavior, especially from the reception staff. A few reviews mentioned the staff seemed tired or stressed, leading to inconsistent service. Issues like slow service in the bar and housekeeping were also pointed out. Despite these criticisms, the overwhelming sentiment towards the staff leaned positive with many guests emphasizing the team's dedication and helpful nature.

Wi-Fi

The reviews for the wifi at the Ramada by Wyndham Sofia City Center present a mixed picture. Some guests report having great, strong and fast WiFi throughout their stay with free internet that works well. They highlight that there are routers everywhere, which can be an indicator of extensive coverage upgrades. However, various others had a less satisfactory experience, mentioning poor connections, weak and unstable signals and inconsistent performance. Specific complaints include having internet only in certain areas of the room and notably slow speeds. Overall, while there are positive remarks about the internet being strong and reliable at times, the feedback suggests that the experience can be quite variable depending on the room or specific location within the hotel.

Spa

Ramada by Wyndham Sofia City Center boasts a commendable spa that has garnered significant praise from guests. Many reviewers highlight the excellent spa facilities, noting the great amenities and professional services available. Visitors consistently mention the very good spa, emphasizing the impressive massage treatments and fabulous sauna options. The pool area, although occasionally crowded, is described as very nice and perfect for relaxation.

The central location of the hotel adds to the appeal, making it an oasis of relaxation amidst the hustle and bustle of Sofia. The spa is appreciated not only for its amenities but also for the professional masseuses, particularly the excellent Thai masseuses. Guests experience a warm atmosphere enhanced by the spa services, including free access to the in-house sauna.

Overall, guests find great value in the spa, often describing it as an enjoyable part of their stay with varied services from Olympic-sized pools to wet and dry saunas, further contributing to an exceptional spa experience. However, a handful of reviews mention occasional service issues and space constraints in the spa area. Despite these minor drawbacks, the spa at Ramada by Wyndham Sofia City Center remains a highlight, offering a blend of relaxation and rejuvenation.

Gym

The gym at Ramada by Wyndham Sofia City Center receives high praise from guests for its well-equipped and spacious facilities. Visitors frequently describe the space as excellent, nice and fantastic. Many highlight the convenience of having a gym on-site with complimentary access and kind assistance readily available. The gym is noted for its diverse range of equipment, ensuring a comprehensive workout experience. Guests also appreciate the added facilities such as a jacuzzi, contributing to a well-rounded fitness and relaxation environment. Overall, the gym stands out as a major asset of the hotel, complementing its amenities and services.

Pool

Ramada by Wyndham Sofia City Center boasts a swimming pool that has garnered positive feedback from numerous guests. Many reviewers appreciated the pool's cleanliness, size and overall quality, describing it as a substantial amenity for a hotel. The pool area, which includes a sauna, has been praised for its pleasant atmosphere. Guests highlighted the large, heated pool with plenty of lanes, providing ample space for both leisure and exercise.

The indoor pool was particularly noted for being a great pleasure and a good facility among the hotel's amenities, including the gym and spa. Reviewers were very happy with the professional setup and found the pool to be a significant asset to their stay, enhancing their overall experience.

However, there were some concerns mentioned about occasional crowding and maintenance issues, such as water temperature and cleanliness. The requirement to wear a swim cap and the presence of swimming lessons were minor inconveniences for some. Despite these issues, the consensus remains that the pool is a valuable feature of the hotel, contributing positively to guests' satisfaction.

Parking

The Ramada by Wyndham Sofia City Center provides an underground parking garage, which is a convenient amenity for those traveling by car. The hotel offers a large parking lot and has been upgraded to meet guests' needs, accommodating even larger vehicles like a Sprinter. Additionally, there is a secure, private parking space available.

However, several guests noted that the parking is not free and can be quite costly. Charges for the parking space range from 8 leva to 20 BGN leva daily, depending on the type of vehicle and duration of stay. Valet parking service is available, although it also comes at an extra charge. Some visitors mentioned that paying for the hotel parking added a significant expense to their stay with some criticizing the cost as unfair.

Despite the fees, many appreciated the availability of a designated parking area, though some suggested that better lighting is needed in the car park. Also, there were minor complaints about the size of the parking elevator and an unpleasant smell in the parking area. Nonetheless, the overall convenience of having an accessible, if paid, parking facility seemed to be a positive aspect for those driving to the hotel.

4 Star

Ramada by Wyndham Sofia City Center has received mixed reviews regarding its four-star rating. Guests have praised the hotel for having all the amenities expected from a star rating hotel, such as proper bath robes and luxurious offerings. Some reviewers believe the hotel corresponds to its four-star category, highlighting elements such as four-star deluxe rooms that align well with the star quality.

However, numerous patrons expressed dissatisfaction, indicating that the hotel does not meet four-star expectations. According to them, the hotel feels outdated and could benefit from improvements to better align with the standards of a four-star hotel. Some guests even remarked that the hotel would be more appropriately classified as a two-star establishment, suggesting a discrepancy in star categorization. Despite these mixed reviews, the hotel maintains its status as a four-star service provider, indicating that there is a varied perception of quality among its visitors.

Business

Ramada by Wyndham Sofia City Center offers a range of facilities and services tailored for business travelers. The hotel features business-class accommodations with well-equipped business rooms and suites, providing a conducive environment for work-related activities. Guests have praised the availability and quality of business services, including good internet connectivity and the functional conference hall is ideal for meetings and events.

Located in a business district, the hotel is particularly suited for those on business trips. Despite a mix of feedback regarding room conditions with some noting issues like peeling wallpaper, the overall sentiment suggests that Ramada by Wyndham Sofia offers good business facilities and a suitable setting for business travelers seeking convenience and professional amenities.

Accessible

The Ramada by Wyndham Sofia City Center is praised for its accessible location with easy access to metro and public transportation. Guests appreciate the convenient proximity to the station and city amenities. Accessible facilities and staff make staying here comfortable, despite some issues with the elevator. However, reviews highlight areas needing improvement, particularly the lack of accessibility in parking and the bathrooms, which are not wheelchair-friendly. The hotel features narrow bathroom doors and limited accessibility features, contrary to what is stated in descriptions.

Casino

Ramada by Wyndham Sofia City Center offers a compelling attraction for visitors with its onsite casino. Guests frequently highlight the casino as a strong feature of their stay, often describing it as great, excellent and luxurious. The accessibility and convenience of having a casino within the hotel premises are appreciated and many find the environment clean, well-maintained and comfortable. Fair prices and decent facilities add to the appeal, making it a favorable spot for gambling enthusiasts.

However, there are a few less favorable points noted by visitors. The ambience can be affected by the smell of smoke, which some guests find suffocating and unpleasant, particularly at the entrance of the hotel. Additionally, the air conditioning system in the casino occasionally fails, exacerbating the smoke issue. Despite these drawbacks, the casino remains a popular and significant feature for guests visiting the hotel, offering a lively and engaging experience for those who enjoy gambling.

Indoor Pool

The indoor pool at Ramada by Wyndham Sofia City Center has garnered positive feedback from guests. Reviews highlight the pool area as being nice and well-maintained with the indoor pool consistently described as clean. The facility includes a heated pool, ensuring a pleasant swimming experience regardless of the weather. Visitors also appreciate the three saunas available, enhancing the overall relaxation offered by the hotel's spa. Though enjoying the pool inside the spa comes with an additional fee, many find it worthwhile. Guests have also mentioned the added benefit of swimming lessons with a 30-minute session available, making the indoor pool a notable feature of the hotel. Furthermore, its good location combined with the appealing pool area contributes to an agreeable stay.

Yes, Ramada by Wyndham Sofia City Center has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.

Yes, a spa is available at Ramada by Wyndham Sofia City Center.

No, Ramada by Wyndham Sofia City Center doesn't allow dogs.

Yes, parking facilities are available at Ramada by Wyndham Sofia City Center.

Yes, Ramada by Wyndham Sofia City Center has a gym.

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