Novotel Sorocaba
Sorocaba
-23.53693300,
-47.46596000
,
Av Professora Izoraida Marques Peres 770 Parque Campolim
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Summary of reviewsNovotel Sorocaba garners praise for its prime location in the heart of Sorocaba, directly opposite Iguatemi Shopping Mall. This strategic positioning places guests within easy reach of various amenities like pharmacies, supermarkets and restaurants, making it a highly convenient choice for both leisure and business travellers. The hotel's central location allows effortless access to downtown Sorocaba and major highways, enhancing its appeal.
Guests frequently highlight the hotel's breakfast, commending its variety, freshness and overall quality. The assortment includes fresh fruits, juices, assorted breads and scrambled eggs, often described as delicious and superb. Despite occasional critiques regarding specific items and service, the majority find breakfast to be a positive aspect of their stay. Dinner experiences are generally praiseworthy too with guests enjoying the variety and quality of food at the on-site restaurant and bar. The chef receives accolades for delivering delicious, well-priced meals, albeit with sporadic mentions of slow service and limited options.
Rooms at Novotel Sorocaba are consistently praised for being clean, spacious and modern. Guests appreciate the contemporary design, comfortable beds and well-maintained furniture, contributing to a pleasant stay. While some isolated issues with cleanliness are reported, most guests find the rooms to be of high-quality and equipped with all necessary amenities.
The hotel's cleanliness receives mixed feedback. While many guests describe the rooms as exceptionally tidy and hygienic, others note areas needing improvement, such as unpleasant odors and inadequate cleaning during their stay. These critiques highlight variability in housekeeping standards, but the overall sentiment leans towards a positive experience.
Staff at Novotel Sorocaba receives significant commendations for their friendliness, attentiveness and professionalism. Many guests note the warm reception and helpfulness from the staff, particularly at the front desk and dining areas. Despite occasional remarks about inefficiencies in the check-in process and isolated incidents of unfriendliness, the general consensus reflects a dedicated team that enhances the guest experience.
Compliments for additional amenities such as the gym are also common with guests finding it well-equipped and functional, though some suggest improvements with more modern equipment. The parking situation is a mixed bag; while the on-site parking is convenient and the valet service efficient, the separate charge for parking and occasional organizational issues are points of contention for some guests.
Novotel Sorocaba is considered a family-friendly hotel with accommodations and amenities designed to cater to families traveling with children. Although there are some concerns regarding room size consistency and the provision of cribs, the overall feedback is positive with many families enjoying a quiet and accommodating environment.
One notable area for improvement is the WiFi service, which several guests find unreliable. Issues like weak signal strength, frequent disconnections and the inconvenience of a repetitive login process are frequently mentioned, suggesting a need for better internet service.
In summary, Novotel Sorocaba excels in offering a central and convenient location, modern and comfortable accommodations and generally positive experiences with their breakfast and dinner services. The friendly staff and family-friendly facilities further enhance its appeal. However, addressing the occasional housekeeping lapses, Wi-Fi unreliability and clarifying parking charges could elevate the overall guest experience.
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Guests frequently highlight the hotel's breakfast, commending its variety, freshness and overall quality. The assortment includes fresh fruits, juices, assorted breads and scrambled eggs, often described as delicious and superb. Despite occasional critiques regarding specific items and service, the majority find breakfast to be a positive aspect of their stay. Dinner experiences are generally praiseworthy too with guests enjoying the variety and quality of food at the on-site restaurant and bar. The chef receives accolades for delivering delicious, well-priced meals, albeit with sporadic mentions of slow service and limited options.
Rooms at Novotel Sorocaba are consistently praised for being clean, spacious and modern. Guests appreciate the contemporary design, comfortable beds and well-maintained furniture, contributing to a pleasant stay. While some isolated issues with cleanliness are reported, most guests find the rooms to be of high-quality and equipped with all necessary amenities.
The hotel's cleanliness receives mixed feedback. While many guests describe the rooms as exceptionally tidy and hygienic, others note areas needing improvement, such as unpleasant odors and inadequate cleaning during their stay. These critiques highlight variability in housekeeping standards, but the overall sentiment leans towards a positive experience.
Staff at Novotel Sorocaba receives significant commendations for their friendliness, attentiveness and professionalism. Many guests note the warm reception and helpfulness from the staff, particularly at the front desk and dining areas. Despite occasional remarks about inefficiencies in the check-in process and isolated incidents of unfriendliness, the general consensus reflects a dedicated team that enhances the guest experience.
Compliments for additional amenities such as the gym are also common with guests finding it well-equipped and functional, though some suggest improvements with more modern equipment. The parking situation is a mixed bag; while the on-site parking is convenient and the valet service efficient, the separate charge for parking and occasional organizational issues are points of contention for some guests.
Novotel Sorocaba is considered a family-friendly hotel with accommodations and amenities designed to cater to families traveling with children. Although there are some concerns regarding room size consistency and the provision of cribs, the overall feedback is positive with many families enjoying a quiet and accommodating environment.
One notable area for improvement is the WiFi service, which several guests find unreliable. Issues like weak signal strength, frequent disconnections and the inconvenience of a repetitive login process are frequently mentioned, suggesting a need for better internet service.
In summary, Novotel Sorocaba excels in offering a central and convenient location, modern and comfortable accommodations and generally positive experiences with their breakfast and dinner services. The friendly staff and family-friendly facilities further enhance its appeal. However, addressing the occasional housekeeping lapses, Wi-Fi unreliability and clarifying parking charges could elevate the overall guest experience.
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Accessible Hotel
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4-Star Hotel
Guest Reviews
Nestled in the heart of Sorocaba, Novotel boasts an enviable location that has left guests singing its praises. This hotel is strategically placed right in front of the bustling Iguatemi Shopping Mall, making it an ideal spot for shopping enthusiasts. The proximity to various amenities such as pharmacies, supermarkets, restaurants and even food trucks enhances its appeal for both leisure and business travelers.
The central placement of Novotel also provides easy access to downtown Sorocaba and major highways, which is highly convenient for guests with different itineraries. Visitors appreciate how the hotel is close to many popular spots, ensuring that everything they need is within walking distance.
The frequent commendations for location echo a shared sentiment: it's hard to find a better place to stay in Sorocaba. Guests find the area not only central and strategic but also perfect for enjoying the city's vibrant shopping and dining scenes. The hotel’s modern, clean and comfortable facilities, coupled with its impeccable location, make it a top choice for those visiting the city.
Novotel Sorocaba’s breakfast offerings have generally received positive feedback from guests. Many have praised its wide variety and excellent quality, highlighting the numerous options available, from fresh fruits and juices to assorted breads and scrambled eggs. Words like exceptional, wonderful, delicious and superb frequently appear in reviews, suggesting that the breakfast often exceeds expectations.
However, some guests noted areas for improvement. Complaints included cold food, lack of replenished items and a few mentioning the breakfast area as confusing or sometimes overcrowded. There were also occasional mentions of the quality of specific items like industrial orange juice and scrambled eggs with a few guests finding these disappointing.
Despite these few downsides, the overall sentiment remains largely positive with many guests applauding the breakfast for its variety, freshness and quality. Cleanliness and helpful staff add to the favorable experience, making breakfast at Novotel Sorocaba a highlight for many visitors.
Novotel Sorocaba boasts a commendable dining experience that consistently impresses guests. With an inviting restaurant and bar, the hotel offers a memorable culinary journey. Guests often highlight the superb quality of the food with phrases like superb top quality food, great food and excellent quality food frequently noted. Many guests have enjoyed the diverse dining selections and praised the hotel's excellent chef for dishes that are not only delicious but also provided at fair prices. Descriptions such as fantastic dinner and the food was amazing emphasize the high culinary standards.
Despite the overall praise, there are occasional mentions of limited dinner options and periods when service could be faster. A few guests have pointed out incidents like slow service and specific meals falling short of expectations. However, the attentive wait staff in the restaurant and bar generally receive favorable reviews, ensuring a satisfactory overall dining atmosphere.
The restaurant continues to delight with its top selection of food, ranging from very tasty dinners to super delicious food. Dishes are very well-served and the dining service is often described as superb, contributing to a superb dining experience. Patrons appreciate the top quality and variety of the food, resulting in consistently positive acknowledgments of the hotel's dining service. Overall, dining at Novotel Sorocaba is highlighted by its top-notch food quality and excellent service, making it a notable choice for guests.
'Novotel Sorocaba' offers rooms that are consistently praised for their clean, spacious and modern accommodations. Guests admire the contemporary design and beautiful decor, noting that the furniture is new and well-maintained. Comfort is a standout feature with many reviews mentioning the comfortable beds and well-thought-out room layouts.
The rooms are equipped with modern facilities and amenities, ensuring a pleasant stay. Some guests found the size of the rooms particularly generous and appreciated the high-quality bedding and pillows. The bathrooms, although sometimes critiqued for open shower enclosures, are generally described as clean and functional.
While most reviews reflect positively on cleanliness and comfort, a few guests have reported issues with room cleanliness during their stay, such as uncleaned rooms and missing items. Despite these occasional concerns, the majority of guests have had positive experiences, emphasizing the excellent conditions, modern setup and the hotel's attentive service.
In summary, 'Novotel Sorocaba' seems to strike a good balance in providing spacious, modern and comfortable accommodations that cater well to both leisure and business travelers.
Novotel Sorocaba has garnered mostly positive feedback about the comfort and quality of their beds. Guests have frequently praised the comfortable and spacious beds, highlighting the softness and size as major perks. The pillows received commendable mentions for their comfort, contributing to a restful night's sleep. Furthermore, many reviews emphasize the overall room comfort, often describing the rooms as clean, modern and well-maintained, ensuring an inviting atmosphere.
Several reviews distinguish the beds as a standout feature of their stay with some guests specifically pointing out the exceptional quality of king and queen-size beds. Despite a few mentions of defects in the mattresses and occasional issues with bed linens, the general consensus favors the beds' comfort.
Guests have also appreciated the large, clean rooms, which are often described as spacious and neat, adding to the overall sense of quality and relaxation. Although there were isolated complaints about specific bedding and maintenance issues, the positive experiences predominantly shine through, particularly regarding the comfort and cleanliness of the accommodations. Overall, for those prioritizing a good night's sleep, Novotel Sorocaba seems to deliver an impressive stay experience.
Novotel Sorocaba receives mixed feedback regarding its cleanliness, though the majority of reviews reflect positively on this aspect. Many guests commend the hotel for its meticulously clean and well-maintained rooms, describing them as spotless, hygienic and exceptionally tidy. The spacious rooms, particularly those with king-sized beds and the overall cleanliness of the hotel are frequently highlighted as standout features.
On the other hand, several reviews point out issues, such as unpleasant odors, presence of mold and inadequate cleaning during the stay, which seem to detract from the overall experience for some guests. Specific complaints about dirty hallways, washrooms and shower maintenance indicate areas needing improvement. While positive reviews emphasize the comfortable and pristine accommodations that contribute to a pleasant stay, the negative comments underscore the variability in housekeeping standards.
Overall, the Novotel Sorocaba's high ratings for cleanliness and comfort suggest it's a solid choice for travelers, though there are individualized concerns that management may need to address to ensure the top-notch experience consistently reflected in many reviews.
The reviews for Novotel Sorocaba highlight the predominantly positive experiences guests have had with the hotel staff. Many guests noted the friendliness and attentiveness of the staff, particularly at the reception and within the restaurant and bar areas. The terms kind, helpful and professional were frequently mentioned in describing the overall team service, contributing significantly to the positive guest experience.
The hotel staff's quick and efficient service, along with their polite and supportive demeanor, were appreciated by many. Specific praise was given to the front desk and valet attendants for their engaging and welcoming approach. Guests frequently cited the staff's dedication and ability to resolve issues promptly, which contributed to a sense of comfort and satisfaction during their stay.
While the majority of the reviews were favorable, a few guests mentioned areas for improvement, such as the check-in process being slow and some instances of unfriendly or unknowledgeable staff members. Despite these occasional hiccups, the general sentiment reflects a well-functioning team that strives to provide a high standard of service, making guests feel valued and well-cared for.
Overall, the staff at Novotel Sorocaba is recognized for their effort to ensure a pleasant and welcoming environment with numerous guests commending their friendliness and attentive service.
When considering a stay at Novotel Sorocaba, it is important to be aware of the varying quality of the hotel's WiFi service. While some guests have reported a satisfactory experience with the WiFi, describing it as good, many others have encountered significant challenges. Issues such as weak signal strength, frequent disconnections and the need for repetitive log-ins are common complaints. It appears that the WiFi does not always function well on mobile devices and can be generally unreliable. Moreover, the WiFi service is not included in the room rate and is not free, which may be a consideration for potential guests. Overall, improvements in internet service could enhance the guest experience at Novotel Sorocaba.
Novotel Sorocaba impresses guests with its excellent facilities, including a functional and well-equipped gym that provides a good workout experience. Many reviewers found the fitness studio to be good, fresh and equipped with quality equipment, although a few felt that it could benefit from additional and more modern equipment, as well as heavier free weights. Despite some wishing for more variety, the overall sentiment towards the gym is positive, contributing to the high recommendations for the hotel. Additionally, guests highlighted the hotel's top-notch breakfast and overall good quality, making it a commendable choice for travelers.
Novotel Sorocaba offers an on-site parking facility appreciated for its ample space and excellent location. However, guests frequently mention that parking is a paid service, which is not always clearly communicated during the online reservation process. This separate charge for parking has been a point of contention for many, who believe it should be included in the daily rate.
The valet service at Novotel Sorocaba receives high marks for its attentiveness and efficiency, though there have been occasional complaints about the limited number of valets available. This has sometimes led to difficulties in retrieving cars, causing inconvenience and some frustration among guests. Moreover, a few reviews highlight issues with the lack of clear signage within the parking area, resulting in navigation challenges.
Despite these concerns, the hotel's parking team is consistently praised for their helpfulness, mitigating some of the dissatisfaction related to the paid parking structure and organization issues. Overall, while the functionality and service provided by the valet team are commendable, the additional cost and occasional disorganization leave room for improvement.
Novotel Sorocaba emerges as a family-friendly hotel, providing several amenities tailored for those traveling with children. The family suites are equipped with thoughtful spaces, ensuring a comfortable stay for families. Guests have noted that the rooms are generally designed to accommodate children with features such as sofa beds and dedicated working areas, creating a peaceful and conducive environment for both relaxation and productivity.
The hotel's ambiance is highlighted as quiet and family-oriented, making it an ideal spot for a family stay. Despite some discrepancies in room sizes within the same category, the overall experience remains positive for families. However, there were a few concerns regarding the provision of cribs, as some guests had to request multiple times before their needs were met. Nevertheless, for those seeking a family-friendly destination, Novotel Sorocaba stands out as a good choice.
Novotel Sorocaba presents itself as a four-star establishment, but many guests have reported mixed experiences that challenge this rating. While the hotel is modern and clean, aspects of the services, such as check-in and breakfast, have been compared to those of lower-rated hotels. The breakfast, in particular, was commonly described as being more suitable for a two-star hotel. Furthermore, the absence of standard four-star amenities like a pool, sauna or games room has left some visitors questioning the validity of its star classification. Despite its modern appeal and cleanliness, guests often feel that the overall value doesn't align with the premium pricing and claimed four-star status.
Novotel Sorocaba has garnered positive feedback as a suitable and convenient choice for business travelers. Guests have consistently noted that it is excellent for business trips, highlighting its modern decoration and cost-benefit ratio. Many have cited it as an ideal and great hotel for business stays, emphasizing its favorable facilities and amenities such as very good rooms and a great sauna. Despite a few issues, like the need to streamline the check-in and check-out process and some minor damages in rooms, the overall context is quite satisfactory for business purposes. The hotel provides an excellent place to stay, even though enhancements in gym equipment could benefit guests. Frequent comments reflect its suitability, making it a recommended choice for those on business trips.
Novotel Sorocaba receives positive remarks for its accessibility features. The hotel offers rooms adapted for people with disabilities and special needs, including simplified features to ensure comfort and convenience. Guests appreciate the easy access throughout the premises and the availability of a luxury apartment equipped with necessary amenities for specially-abled individuals. Additionally, the hotel's proximity to accessible zones and other easily reachable places is a noted advantage. Quick check-in processes and clean accommodations further enhance the overall positive experience for guests with disabilities.
Novotel Sorocaba stands out for its welcoming approach to pets, particularly dogs. Guests have appreciated the hotel's pet-friendly policies, highlighting the ease and comfort of bringing their dogs along for the stay. Dogs are allowed and treated as welcome guests, making it a convenient choice for those traveling with their furry companions.
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Location
The central placement of Novotel also provides easy access to downtown Sorocaba and major highways, which is highly convenient for guests with different itineraries. Visitors appreciate how the hotel is close to many popular spots, ensuring that everything they need is within walking distance.
The frequent commendations for location echo a shared sentiment: it's hard to find a better place to stay in Sorocaba. Guests find the area not only central and strategic but also perfect for enjoying the city's vibrant shopping and dining scenes. The hotel’s modern, clean and comfortable facilities, coupled with its impeccable location, make it a top choice for those visiting the city.
Breakfast
However, some guests noted areas for improvement. Complaints included cold food, lack of replenished items and a few mentioning the breakfast area as confusing or sometimes overcrowded. There were also occasional mentions of the quality of specific items like industrial orange juice and scrambled eggs with a few guests finding these disappointing.
Despite these few downsides, the overall sentiment remains largely positive with many guests applauding the breakfast for its variety, freshness and quality. Cleanliness and helpful staff add to the favorable experience, making breakfast at Novotel Sorocaba a highlight for many visitors.
Dinner
Despite the overall praise, there are occasional mentions of limited dinner options and periods when service could be faster. A few guests have pointed out incidents like slow service and specific meals falling short of expectations. However, the attentive wait staff in the restaurant and bar generally receive favorable reviews, ensuring a satisfactory overall dining atmosphere.
The restaurant continues to delight with its top selection of food, ranging from very tasty dinners to super delicious food. Dishes are very well-served and the dining service is often described as superb, contributing to a superb dining experience. Patrons appreciate the top quality and variety of the food, resulting in consistently positive acknowledgments of the hotel's dining service. Overall, dining at Novotel Sorocaba is highlighted by its top-notch food quality and excellent service, making it a notable choice for guests.
Rooms
The rooms are equipped with modern facilities and amenities, ensuring a pleasant stay. Some guests found the size of the rooms particularly generous and appreciated the high-quality bedding and pillows. The bathrooms, although sometimes critiqued for open shower enclosures, are generally described as clean and functional.
While most reviews reflect positively on cleanliness and comfort, a few guests have reported issues with room cleanliness during their stay, such as uncleaned rooms and missing items. Despite these occasional concerns, the majority of guests have had positive experiences, emphasizing the excellent conditions, modern setup and the hotel's attentive service.
In summary, 'Novotel Sorocaba' seems to strike a good balance in providing spacious, modern and comfortable accommodations that cater well to both leisure and business travelers.
Beds
Several reviews distinguish the beds as a standout feature of their stay with some guests specifically pointing out the exceptional quality of king and queen-size beds. Despite a few mentions of defects in the mattresses and occasional issues with bed linens, the general consensus favors the beds' comfort.
Guests have also appreciated the large, clean rooms, which are often described as spacious and neat, adding to the overall sense of quality and relaxation. Although there were isolated complaints about specific bedding and maintenance issues, the positive experiences predominantly shine through, particularly regarding the comfort and cleanliness of the accommodations. Overall, for those prioritizing a good night's sleep, Novotel Sorocaba seems to deliver an impressive stay experience.
Cleanliness
On the other hand, several reviews point out issues, such as unpleasant odors, presence of mold and inadequate cleaning during the stay, which seem to detract from the overall experience for some guests. Specific complaints about dirty hallways, washrooms and shower maintenance indicate areas needing improvement. While positive reviews emphasize the comfortable and pristine accommodations that contribute to a pleasant stay, the negative comments underscore the variability in housekeeping standards.
Overall, the Novotel Sorocaba's high ratings for cleanliness and comfort suggest it's a solid choice for travelers, though there are individualized concerns that management may need to address to ensure the top-notch experience consistently reflected in many reviews.
Staff
The hotel staff's quick and efficient service, along with their polite and supportive demeanor, were appreciated by many. Specific praise was given to the front desk and valet attendants for their engaging and welcoming approach. Guests frequently cited the staff's dedication and ability to resolve issues promptly, which contributed to a sense of comfort and satisfaction during their stay.
While the majority of the reviews were favorable, a few guests mentioned areas for improvement, such as the check-in process being slow and some instances of unfriendly or unknowledgeable staff members. Despite these occasional hiccups, the general sentiment reflects a well-functioning team that strives to provide a high standard of service, making guests feel valued and well-cared for.
Overall, the staff at Novotel Sorocaba is recognized for their effort to ensure a pleasant and welcoming environment with numerous guests commending their friendliness and attentive service.
Wi-Fi
Gym
Parking
The valet service at Novotel Sorocaba receives high marks for its attentiveness and efficiency, though there have been occasional complaints about the limited number of valets available. This has sometimes led to difficulties in retrieving cars, causing inconvenience and some frustration among guests. Moreover, a few reviews highlight issues with the lack of clear signage within the parking area, resulting in navigation challenges.
Despite these concerns, the hotel's parking team is consistently praised for their helpfulness, mitigating some of the dissatisfaction related to the paid parking structure and organization issues. Overall, while the functionality and service provided by the valet team are commendable, the additional cost and occasional disorganization leave room for improvement.
Family
The hotel's ambiance is highlighted as quiet and family-oriented, making it an ideal spot for a family stay. Despite some discrepancies in room sizes within the same category, the overall experience remains positive for families. However, there were a few concerns regarding the provision of cribs, as some guests had to request multiple times before their needs were met. Nevertheless, for those seeking a family-friendly destination, Novotel Sorocaba stands out as a good choice.
4 Star
Business
Accessible
Dog Friendly
No, Novotel Sorocaba doesn't have any pool.
No, a spa isn't available at Novotel Sorocaba.
Yes, Novotel Sorocaba welcomes dogs.
Yes, parking facilities are available at Novotel Sorocaba.
Yes, Novotel Sorocaba has a gym.
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