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Summary of reviewsHotel Srem offers an overall pleasant experience, particularly noted for its spacious and comfortable rooms, as well as its friendly and professional staff. While the rooms are praised for their size, cleanliness and modern amenities such as flat-screen TVs and small refrigerators, some inconsistencies regarding room descriptions and occasional cleanliness issues were reported. Guests appreciated the well-maintained temperature control and the quiet, restful ambiance the rooms provide.
The breakfast service at Hotel Srem has received mixed feedback. Many guests enjoyed the fresh and delicious breakfast options, especially the variety of dishes included in the room price. However, there were several complaints concerning the lack of variety, the absence of a buffet and additional charges for drinks like coffee. Ensuring clarity about what is included in the breakfast and improving the variety and availability of beverages could enhance the guest experience.
Cleanliness at Hotel Srem shows room for improvement despite some positive feedback on the initial attention to hygiene in rooms. While some guests found the accommodations to be very clean and cozy, others pointed out issues such as dirty floors, stained sheets and uncleaned surfaces. The state of the bathrooms received particular criticism with some guests highlighting unpleasant odors and overall poor hygiene.
The staff at Hotel Srem stands out for their friendliness and professionalism. Guests frequently commend the clerks and reception personnel for their helpfulness, politeness and proficiency in multiple languages. This high level of service extends throughout the hotel with excellent recommendations and attentive service in the dining room, enhancing the overall guest experience.
In summary, Hotel Srem provides a generally positive lodging experience, marked by comfortable and spacious rooms and exceptional staff service, but with notable areas for improvement in breakfast variety and cleanliness consistency.
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