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Summary of reviewsClub Esse Roccaruja is highly regarded for its prime location, situated just minutes from the stunning La Pelosa beach. Guests appreciate the breathtaking views of the Asinara archipelago and convenient direct beach access. The hotel's proximity to other beaches and coves makes it an ideal spot for coastal exploration. Despite the dated infrastructure, the excellent service and beautiful surroundings make it a popular choice for beach enthusiasts.
Breakfast offerings receive mixed feedback; many guests enjoy the variety and quality of items like fresh eggs, bacon and croissants, as well as the appealing sea-view dining area. However, some found the organization lacking with long lines and limited healthier options.
Dinner experiences are similarly varied. Buffets with tasty Neapolitan pizza and diverse dish selections are well-liked, but the dining room's congestion and noise sometimes diminish enjoyment. Booking requirements add to the inconvenience and some guests report bland food and long wait times.
Rooms at Club Esse Roccaruja are spacious and feature sea-view balconies, but are significantly outdated with issues like mold and musty smells. Cleanliness and maintenance are major concerns with reports of dirty rooms upon arrival and pervasive signs of neglect. Despite charming large rooms, the urgent need for refurbishment is evident.
The hotel's cleanliness overall is a significant problem across various areas including rooms, dining spaces and outdoor facilities. While some staff efforts are noted, they are insufficient to counter widespread issues such as infestations and unclean communal areas.
Staff interactions generally leave a positive impression due to their friendliness and attentiveness, particularly praised in reception and dining areas. However, limited English proficiency and organizational challenges with some staff members are noted.
The Wi-Fi service is restricted to common areas, which can be inconvenient for guests needing in-room connectivity. The pool, though clean, is small and has limited operating hours, often crowded and requiring a swim cap.
The beachfront location remains a key asset, offering stunning views and ease of access to La Pelosa beach. While the natural beauty and facilities draw praise, overcrowding and the need for regular cleaning detract from the experience.
Comfort of the beds receives mixed reviews with problems such as hard mattresses and cleanliness concerns like stained sheets being frequently cited.
Many guests feel that the hotel falls short of its four-star rating due to outdated facilities, cleanliness issues and unmotivated staff. Despite some positive aspects like location, entertainment and food quality, the overall consensus reflects a need for significant improvements to meet four-star expectations.
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