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Summary of reviewsThe Hilton Stockholm Slussen Hotel is universally recognized for its premier location, nestled in the heart of Stockholm between the historic Old Town (Gamla Stan) and the trendy Södermalm district. Guests appreciate the easy access to major attractions, restaurants, cafes and excellent transportation links with many noting the scenic views from the hotel as a particular highlight. Despite its prime location, the hotel maintains a peaceful atmosphere, making it suitable for both business and leisure travelers.
The breakfast offerings receive consistent acclaim with a vast and varied buffet catering to diverse tastes. Many regard the breakfast experience as luxurious and a standout feature of their stay, enhanced by beautiful views of the city from the dining area. Although minor issues like dry bread and crowding during peak times are occasionally mentioned, the overall sentiment towards breakfast remains overwhelmingly positive.
Dinner at the hotel is a more mixed experience. While many diners praise the delicious and varied menu at the restaurant Eken and the friendly service, others cite occasional organizational and service issues, especially during busy periods. Despite some inconsistencies, the dining options contribute positively to many guests’ experiences.
In terms of accommodations, rooms are generally well-received for their comfort, tasteful decor and cleanliness. Many guests enjoy the modern amenities and beautiful views, although some find the rooms on the smaller side and mention occasional issues like outdated decor and maintenance problems. The bathrooms also receive mixed reviews with feedback ranging from praise for their modernity to concerns about temperature and suitability.
The hotel's cleanliness is highly rated with most guests noting the well-maintained and fresh appearance of both public areas and rooms. However, some visitors have encountered lapses in housekeeping standards, including dirty windows and musty carpets, highlighting a need for more consistent cleaning.
The staff at the Hilton Stockholm Slussen Hotel are frequently lauded for their friendliness, professionalism and helpfulness, significantly enhancing the overall guest experience. Specific staff members receive commendations for their exceptional service, though there are instances of less satisfactory interactions during busy periods.
Wi-Fi service at the hotel is a mixed bag. While some guests find the connectivity reliable and fast, others are frustrated by the need to pay extra or join the Hilton loyalty program to access it. Intermittent connectivity issues and a lack of integration with smart TVs also detract from the overall satisfaction.
The gym facilities receive positive feedback for being well-equipped and available 24/7, although some guests find the space a bit small. Despite this, the quality and variety of equipment, as well as the inclusion of a sauna, are appreciated.
Parking is convenient but noted for being quite expensive with some guests facing difficulties accessing the hotel by car and unclear reservation conditions.
Families find the hotel accommodating with spacious rooms, essential amenities for children and helpful staff, making it a suitable choice for family vacations.
Lastly, the hotel's location is prime for nightlife with easy access to the active Södermalm area. While this proximity is advantageous for nightlife enthusiasts, it does mean potential noise at night.
Overall, the Hilton Stockholm Slussen Hotel provides a comfortable and well-located option for both leisure and business travelers with excellent breakfast offerings, friendly staff and modern amenities, despite some areas needing improvement. Show more
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Room Types
Queen RoomFeatures a 42-inch flat-screen TV with cable channels, work desk and ergonomic chair.
Please note that pets cannot be accommodated.
Deluxe Twin RoomFeatures a 42-inch flat-screen TV with cable channels, work desk and ergonomic chair. Tea/coffee facilities are also included. Please note that pets cannot be accommodated.
Executive King Room with ViewKing Executive Room with View Includes a Nespresso coffee machine, a 47-inch TV, and views of Stockholm's Old Town and Lake Mälaren. The room also features a working area with an ergonomic chair.
Access to the Executive Lounge includes complimentary snacks, canapés and evening drinks.
Pets are allowed.
Junior King Suite with ViewKing Junior Suite with View Spacious suite featuring a separate seating area, a Nespresso coffee machine and a 47-inch flat-screen TV with cable channels. Bathrobes, slippers and free toiletries are included.
Access to the Executive Lounge includes complimentary snacks, canapés and evening drinks.
Please note that pets cannot be accommodated.
Deluxe King RoomIncludes a 42-inch flat-screen TV with cable channels, separate work area with a desk and ergonomic chair. Tea/coffee facilities and mineral water are also included.
Please note that pets cannot be accommodated.
Twin Deluxe Room with ViewIncludes views of Stockholm's Old Town and Riddarfjärden, as well as a 42-inch TV, work desk and ergonomic chair. Tea/coffee facilities are included. Pets are allowed.
Family RoomFeatures a 42-inch flat-screen TV with cable channels, work desk and ergonomic chair.
Please note that pets cannot be accommodated.
Executive Corner RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, executive lounge access. The unit offers 1 bed.
Deluxe King Room with ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker.
Deluxe Twin Room with View - Mobility AccessibleOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a dining area as well as lake views. The unit has 2 beds.
Deluxe King Room with View - Mobility AccessibleFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a dining area as well as lake views. The unit has 1 bed.
Connecting Executive Family RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room features air conditioning, soundproof walls, a tea and coffee maker, a dining area, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Nestled in a prime spot within Stockholm, the Hilton Stockholm Slussen Hotel enjoys a stellar reputation for its impeccable location. Centrally situated, the hotel offers easy access to both the Old Town (Gamla Stan) and the trendy Södermalm district. Guests rave about being within walking distance to major attractions, vibrant restaurants, cafes and bars. Convenient transportation links such as the nearby Slussen metro station make exploring the extensive cultural and historical sites of the city a breeze.
Furthermore, many reviews highlight the spectacular views from the hotel, particularly those overlooking the charming Old Town and the waterfront. The convenience of being close to public transportation options, including the subway, buses and water taxis, allows guests to traverse the city effortlessly. Despite its central location, many guests have enjoyed the tranquility and peacefulness of their rooms.
Visitors also appreciate the hotel's proximity to both the central train station and various tourist hotspots like Djurgården, making it a fantastic base for excursions around Stockholm. Whether traveling for business or leisure, the Hilton Stockholm Slussen Hotel provides a perfect blend of accessibility and comfort, ensuring that guests make the most of their time in this beautiful Scandinavian capital.
Breakfast
The breakfast at the Hilton Stockholm Slussen Hotel consistently receives high praise from guests. Reviews highlight the extensive and varied options available, catering to different tastes and preferences. Many guests describe the breakfast as excellent, fantastic and even luxurious. The offerings include freshly made omelettes, waffles and a wide range of hot and cold dishes, as well as fresh fruit and juices. The breakfast buffet is noted for being rich, abundant and one of the best some guests have ever experienced with many considering it the standout feature of their stay. Additionally, the breakfast setting provides beautiful views of the old town and the city, enhancing the dining experience. However, there are occasional mentions of minor issues such as dry bread and crowded breakfast rooms, especially during peak times. Despite these, the overall sentiment towards the breakfast is overwhelmingly positive with many guests recommending it as a highlight of their visit.
Dinner
The dinner experiences at Hilton Stockholm Slussen Hotel received mixed feedback. The overall sentiment was skewed towards positive aspects with many guests praising the delicious and excellent food served at the hotel’s restaurant Eken, as well as the friendly service provided during meals. Specifically, the evening menu was noted to be good with a varied selection and the executive lounge offerings, such as complimentary drinks and snacks in a relaxing atmosphere, received favorable remarks.
Guests appreciated the great views from the bar and found the dining room team to be quite nice. However, some reviews pointed out organizational issues and unresponsive staff, especially during periods of high demand, resulting in long wait times and a few instances of disappointing service. Instances of food served cold or being unappetizing were also mentioned alongside a specific case of food poisoning from the Christmas buffet, highlighting occasional lapses in quality and consistency.
Despite these drawbacks, the hotel's dining options generally met the expectations of its guests, contributing to an enjoyable stay for many.
Rooms
The Hilton Stockholm Slussen Hotel offers a mix of comfortable, clean and modern rooms, often praised for their spaciousness, tasteful decor and well-maintained facilities. Guests appreciated the cozy and comfortable beds, along with the inviting atmosphere of the rooms. Many highlighted the beautiful views, particularly those overlooking the city or water and found the breakfast buffet to be of high quality with a good variety, particularly enjoying the omelette station.
While the rooms are often described as clean and fresh, there are frequent mentions of the rooms being on the smaller side, which could feel cramped especially for longer stays. The decor, though stylish in communal areas like the lobby and staircase, was sometimes noted as outdated and showing signs of wear and tear in the actual rooms. Some rooms were reported to have issues such as mold, musty smells or cold temperatures and occasional cleanliness issues were mentioned.
The bathrooms received mixed reviews; many found them nice and modern, yet others pointed out problems like coldness and unsuitability for older guests. The room facilities were generally considered complete and satisfactory, though the absence of minibars and occasional poor room service could be a drawback for some.
Despite some criticisms, the overall feedback suggests that the Hilton Stockholm Slussen Hotel provides a pleasant stay with comfortable amenities and a central location ideal for exploring the city. The views and the high standards of breakfast are notable highlights.
Beds
Reviews about the beds at the Hilton Stockholm Slussen Hotel are varied in nature, though a significant number highlight the comfort of the beds. Many guests found the beds to be comfortable, inviting and praised the overall bedding quality, including the pillows and duvets. Descriptions like "very comfortable beds," "best bed," and "big and comfortable bed" were fairly common.
However, there were also noteworthy concerns regarding the firmness of the mattresses. Words such as "hard bed," "rock hard," and "stone-hard beds" frequently appeared, indicating that some guests found the beds too firm for their liking. There were mentions of small and narrow beds, which some found uncomfortable with reports of them being too small for double room standards. A few guests mentioned additional issues like slipping mattresses and sagging beds, affecting their sleep quality.
Overall, while the beds at this hotel received commendations for comfort from numerous guests, they also faced criticism from others who found them too firm, too small or otherwise lacking in comfort.
Cleanliness
Guests at the Hilton Stockholm Slussen Hotel have shared various thoughts on the cleanliness of the hotel. Many reviews emphasized the high standard of cleanliness with several describing rooms as clean, well-maintained, neat and tidy. The bathrooms frequently received praise for being spotless. Guests appreciated the overall fresh appearance of the premises and some highlighted the hotel's efficient cleaning service and attention to detail.
Despite generally positive remarks, there were some criticisms. A few guests reported issues with less-than-adequate room cleaning, mentioning specifics like dirty windows, musty carpets and infrequent housekeeping leading to an unsatisfactory state of cleanliness. Some reviews pointed out ineffective housekeeping staff and inconsistent cleaning schedules that sometimes required requests at the front desk.
The hotel's central location was appreciated, though its proximity to a construction site generated some negative feedback about noise and views. In conclusion, while most guests found the hotel's cleanliness up to standard and often excellent, there were intermittent issues that affected the overall experience for some visitors.
Staff
The staff at the Hilton Stockholm Slussen Hotel are frequently praised for their friendliness, professionalism and helpfulness. Guests often highlight the exceptional customer service across various aspects of the hotel, from reception to the lounge and bar areas. Many staff members, like Zsolt and Vanja, receive specific commendations for their super-friendly and competent assistance.
Reviews commonly mention the cheery and accommodating nature of the staff, describing them as courteous, attentive and supportive. The team at the front desk, in particular, stands out for their excellent service and problem-solving abilities. Guests appreciate the efficient and pleasant check-in process as well as the helpful and knowledgeable staff who contribute to a welcoming atmosphere.
However, a few concerns are noted, such as some staff only speaking English and instances of less friendly or unhelpful behavior at times. There's mention of certain staff members being overwhelmed or inexperienced, particularly during busy periods like breakfast. Despite these occasional issues, the overall sentiment is that the hotel staff contribute significantly to a positive and enjoyable stay. The staff's dedication to customer service and their warm demeanor leave a lasting impression on guests.
Wi-Fi
The Hilton Stockholm Slussen Hotel receives mixed reviews when it comes to its Wi-Fi service. On the positive side, many guests found the Wi-Fi to be good, reliable and fast, enhancing their overall stay. There were mentions of secure login and stable internet connectivity, particularly from the comfort of their rooms. Some appreciated the seamless integration of Wi-Fi with the hotel's other services, like downloading and file sharing.
However, there were notable criticisms as well. Guests pointed out that Wi-Fi is not included in the room cost and often had to be paid for separately. Many found this policy inconvenient and costly, especially considering the hotel's premium pricing. Some guests faced difficulties with connectivity, noting that the Wi-Fi would often switch off or needed reconfiguration every 24 hours. Others were disappointed by having to join Hilton's loyalty program just to access the internet.
Moreover, issues like slow and intermittent connections were also reported. The hotel smart TVs did not support connections with smartphones and offered a poor selection of channels, further exacerbating guests' frustration with the technological amenities.
Overall, while the Hilton Stockholm Slussen Hotel offers good Wi-Fi service to those who are willing to pay or join their loyalty program, there is room for improvement in terms of accessibility and reliability.
Gym
The Hilton Stockholm Slussen Hotel boasts a gym that has received largely positive feedback from its guests. The gym stands out for being open 24/7 and is noted for its modern and well-equipped facilities. Many reviews highlight the gym as spacious and possessing a wide variety of equipment, making it suitable for different workout needs. The fitness center is described as very good with some guests going so far as to call it fabulous and excellent. Even though some found the gym to be small or basic, overall, the equipment quality and availability seemed to compensate for the size. The inclusion of a sauna is an additional perk for guests. Despite occasional mentions of it being crowded and having complicated access, the functionality and high level of equipment make it a noteworthy feature of the hotel.
Parking
The Hilton Stockholm Slussen Hotel offers a range of parking options with several guests finding the convenience of on-site and nearby parking facilities beneficial. The parking areas, including a private garage, are often described as good and the proximity to the hotel is appreciated.
However, multiple reviews indicate that parking can be quite costly with fees up to 450 SEK (€45) per night frequently mentioned. Additionally, some guests noted difficulties accessing the hotel by car and found the conditions of parking reservation unclear. There are also no options available for electric vehicle charging.
Despite these challenges, many guests still found the provided parking services adequate, albeit on the pricier side. The general consensus points to good parking availability, but potential visitors should be prepared for high costs and a few logistical hurdles.
Family
The Hilton Stockholm Slussen Hotel, located in the vibrant area of Södermalm, is a commendable choice for families looking for a comfortable and enjoyable stay in Stockholm. It's clear that the hotel is dedicated to providing a family-friendly atmosphere, catering well to families with children through its numerous amenities.
The spacious family rooms accommodate families of all sizes and the extra space is particularly ideal for those traveling with children. Room amenities include bathtubs, which are particularly appreciated by younger guests. The provision of infant seats and shipment of baby items indicates the hotel's consideration for families with infants.
Guests have noted the hotel's attentive service, particularly the helpful reception staff who go out of their way to assist, even in difficult situations. Connecting rooms are available, allowing families easy access to each other while maintaining a sense of togetherness.
Parents and children alike enjoy the beautiful and luxurious rooms, some of which offer stunning views of the water, adding to the overall experience. The hotel’s cleanliness and the choice not to disturb guests by entering to clean during their stay is appreciated by families wanting a peaceful visit.
In summary, Hilton Stockholm Slussen Hotel offers a family-oriented environment with adequate space, essential amenities for children and excellent service, making it a reliable option for a family vacation in Stockholm.
Nightlife
Situated conveniently in the heart of Stockholm, the Hilton Stockholm Slussen Hotel offers a prime location for nightlife enthusiasts. The hotel is close to the vibrant nightlife of Södermalm, providing easy access to trendy bars, restaurants and lively neighborhoods. Guests can enjoy a variety of dining options and nightlife attractions within a short distance. While the central location and proximity to nightlife make it an appealing choice, visitors should be aware of the potential for noise at night due to loud music and the bustling atmosphere.
Business
The Hilton Stockholm Slussen Hotel is highly regarded by business travelers for its free WiFi and strategic location, making it accessible from various places and ideal for work-related visits. It offers spacious rooms and workspaces, providing a conducive environment for businessmen. Meeting rooms and a business room equipped for printing boarding passes are available, adding to the hotel's convenience. Corporate packages and business amenities are tailored to meet the needs of professionals.
However, the Executive Lounge and business center could use some improvements with the latter needing extended hours to accommodate American guests. While the facility levels are impressive, some disruptions were pointed out, such as construction work in the area and noise in the corridors, which could be bothersome for those working in their rooms. Despite these minor setbacks, the hotel remains a suitable and accommodating choice for business travelers, thanks to its excellent location and comprehensive amenities.
Accessible
The Hilton Stockholm Slussen Hotel offers a generally accessible experience for guests with disabilities, featuring several positive aspects. The hotel provides rooms specifically designed for disabled guests, ensuring a good level of accessibility and ease of movement, though some reviews mentioned that attention to details is still needed. Guests highlighted that the hotel is accessibility friendly with an overall layout that supports ease of navigation, including elevators and other disable-friendly facilities.
Situated in a convenient location near the metro, the hotel is in the heart of the city, making transportation straightforward for guests with mobility issues. The proximity to the subway is particularly appreciated, as it simplifies travel around Stockholm. However, it is worth noting that due to ongoing reconstruction in the Slussen area, accessibility outside the hotel may be somewhat limited. Despite this, the hotel's accessible facilities have received favorable comments for being well-maintained and helpful.
Romantic
The Hilton Stockholm Slussen Hotel offers an inviting atmosphere that can be quite appealing for couples seeking a romantic getaway. With its cozy ambiance and quiet, private spaces, it serves as a fitting venue for anniversaries and special occasions. Guests have appreciated the spacious rooms equipped with everything needed for a comfortable stay, alongside romantic views that enhance the experience. Those looking for a romantic and pleasant stay in Stockholm may find the Hilton Stockholm Slussen Hotel to be a suitable choice.
Dog Friendly
The Hilton Stockholm Slussen Hotel is noted for its pet-friendly environment, welcoming dogs with amenities such as dog poop bags and offering dog-friendly rooms. The hotel is accommodating for pets and allows dogs to stay with their owners, ensuring their presence is comfortable and convenient. Guests appreciate the pet-friendly dining options and the good location that makes for peaceful dog walks. However, there is a noted lack of exercise areas specifically for dogs. Overall, the hotel is suitable for guests traveling with their canine companions.
No, Hilton Stockholm Slussen Hotel doesn't have any pool.
No, a spa isn't available at Hilton Stockholm Slussen Hotel.
Yes, Hilton Stockholm Slussen Hotel welcomes dogs.
Yes, parking facilities are available at Hilton Stockholm Slussen Hotel.