Mercure Swansea Hotel
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Summary of reviewsThe Mercure Swansea Hotel sits serenely by a tranquil lake, appealing to various travelers with its ideal and easily accessible location. Conveniently close to the M4, Swansea City Centre, retail parks and dining spots, it serves as a strategic base to explore the Gower Peninsula, Brecon Beacons and Swansea FC's stadium. The peaceful and quiet setting, despite being in an industrial park, scores high marks for tranquility and accessibility, making it a preferred choice for both business and leisure travelers.
The breakfast experience is predominantly positive with many guests praising the variety, quality and tasty selection. Friendly and helpful staff enhance this experience, though there are some criticisms about certain items and replenishment speed. Despite occasional setbacks, the breakfast buffet generally satisfies a broad range of tastes.
Dinner at the hotel garners similar mixed but mostly positive feedback. Guests appreciate the delicious food and pleasant ambiance of the restaurant and bar. Highlighted dishes like burgers and salmon fillet stand out, though the limited menu choices and higher prices are noted. Service speed and enthusiasm sometimes fall short, yet the overall dining experience is fulfilling.
Rooms are consistently described as spacious, clean and comfortable, featuring functional amenities and large beds. Some guests note that the decor is a bit dated and suggest modernizing the facilities. Despite occasional maintenance issues, the general cleanliness and cozy environment make for a pleasant stay, particularly for families.
Cleanliness throughout the hotel is well-regarded with housekeeping doing a commendable job. While minor issues with dusty corners and unclean bathrooms are mentioned, the majority praise the effort put into maintaining the hotel's cleanliness.
The hotel staff receive high accolades for their friendliness, attentiveness and professionalism. Notable individuals are often highlighted by guests for their exceptional service, contributing significantly to an enjoyable stay.
The free WiFi receives mixed reviews; while some guests find it fast and reliable, others experience occasional connectivity issues. Nonetheless, it remains a convenient feature.
The hotel's pool is a welcome bonus, especially for families. Despite its small size and occasional closures, it is clean, warm and enjoyable, adding an extra layer of appeal for guests with children.
As a family-friendly option, the hotel does not disappoint. Spacious rooms, engaging amenities like the pool and a pet-friendly policy cater well to families. Breakfast is also a hit among family groups, adding to the hotel's charm.
For golf enthusiasts, the hotel’s proximity to a well-maintained course is a notable advantage, making it a favorable choice for a golfing retreat.
Comfortable beds are a notable highlight with the majority of guests enjoying restful sleep, thanks to large, cozy beds and good-quality pillows. Although some have differing preferences on bed firmness and room temperature, the overall bedding quality is well-received.
While the hotel holds a four-star rating, some guests feel it falls short of expectations in that category, suggesting more of a two or three-star experience. Nevertheless, the combination of comfort, practical amenities and a serene location make the Mercure Swansea Hotel a solid option for a variety of travelers.
Categories
The breakfast experience is predominantly positive with many guests praising the variety, quality and tasty selection. Friendly and helpful staff enhance this experience, though there are some criticisms about certain items and replenishment speed. Despite occasional setbacks, the breakfast buffet generally satisfies a broad range of tastes.
Dinner at the hotel garners similar mixed but mostly positive feedback. Guests appreciate the delicious food and pleasant ambiance of the restaurant and bar. Highlighted dishes like burgers and salmon fillet stand out, though the limited menu choices and higher prices are noted. Service speed and enthusiasm sometimes fall short, yet the overall dining experience is fulfilling.
Rooms are consistently described as spacious, clean and comfortable, featuring functional amenities and large beds. Some guests note that the decor is a bit dated and suggest modernizing the facilities. Despite occasional maintenance issues, the general cleanliness and cozy environment make for a pleasant stay, particularly for families.
Cleanliness throughout the hotel is well-regarded with housekeeping doing a commendable job. While minor issues with dusty corners and unclean bathrooms are mentioned, the majority praise the effort put into maintaining the hotel's cleanliness.
The hotel staff receive high accolades for their friendliness, attentiveness and professionalism. Notable individuals are often highlighted by guests for their exceptional service, contributing significantly to an enjoyable stay.
The free WiFi receives mixed reviews; while some guests find it fast and reliable, others experience occasional connectivity issues. Nonetheless, it remains a convenient feature.
The hotel's pool is a welcome bonus, especially for families. Despite its small size and occasional closures, it is clean, warm and enjoyable, adding an extra layer of appeal for guests with children.
As a family-friendly option, the hotel does not disappoint. Spacious rooms, engaging amenities like the pool and a pet-friendly policy cater well to families. Breakfast is also a hit among family groups, adding to the hotel's charm.
For golf enthusiasts, the hotel’s proximity to a well-maintained course is a notable advantage, making it a favorable choice for a golfing retreat.
Comfortable beds are a notable highlight with the majority of guests enjoying restful sleep, thanks to large, cozy beds and good-quality pillows. Although some have differing preferences on bed firmness and room temperature, the overall bedding quality is well-received.
While the hotel holds a four-star rating, some guests feel it falls short of expectations in that category, suggesting more of a two or three-star experience. Nevertheless, the combination of comfort, practical amenities and a serene location make the Mercure Swansea Hotel a solid option for a variety of travelers.
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Set against the serene backdrop of a tranquil lake, Mercure Swansea Hotel offers an ideal location for various kinds of travelers. The hotel’s position is highly praised for its easy accessibility from the M4 and proximity to key areas including Swansea City Centre, which is around a 10-minute drive away, retail parks and numerous restaurants and shops. It serves as a convenient hub for those looking to explore the Gower Peninsula, Brecon Beacons and the wider South Wales region.
Guests frequently highlight the free on-site parking and the hotel's strategic location, which makes it easy to venture into town or enjoy leisurely walks in the nearby park and around the lake. The setting is often described as peaceful and quiet, making it a pleasant retreat away from the city’s hustle and bustle. The hotel is also well-situated for visiting Swansea FC and the stadium, making it a popular choice for sports enthusiasts.
Despite being situated in an industrial park or business area, most reviews underscore the advantage of having essential amenities and food courts close by. The hotel’s location is particularly favored for providing a quiet environment while still being within easy reach of central attractions by car.
Overall, the hotel's location garners positive reviews for offering a blend of convenience, tranquility and accessibility, making it an attractive base for both business and leisure travelers looking to explore Swansea and its surrounding areas.
Breakfast at the Mercure Swansea Hotel receives a mixed but predominantly positive reception. Many guests describe the breakfast as excellent, great, amazing and fabulous, highlighting the wide variety and plenty of choices available. There are frequent mentions of the breakfast being hot, well-cooked and tasty with some considering it one of the best they have ever had at a hotel. The friendly and helpful staff also seem to enhance the breakfast experience for many visitors.
However, not all reviews are glowing. A few guests found their breakfast unappetizing or overpriced. Specific criticisms include rubbery fried eggs, inedible sausages and a lack of options such as marmalade or gluten-free items. Some guests noted that certain items were not replenished quickly enough and there were occasional issues with the coffee.
Despite these drawbacks, the general consensus leans towards a satisfying breakfast experience with many guests appreciating the hearty, well-presented buffet that caters well to both adults and children.
The dinner experience at Mercure Swansea Hotel presents a mixed bag of reviews with a generally positive leaning. Guests frequently praised the food as being very good, delicious, enjoyable, lovely and even divine, often highlighting specific dishes like the burgers and salmon fillet. The restaurant and bar areas received compliments for their quality food and comfortable, well-decorated ambiance with ample space and modern touches appreciated by many.
However, there were consistent mentions of limited menu choices and high prices, which some found to be slightly over-priced or excessively expensive for the quality offered. Service speed was a recurrent concern with several guests noting long wait times and occasional running out of food. This was sometimes coupled with a lack of enthusiasm from some staff members, though others were praised for their excellence and friendliness.
Despite these drawbacks, many guests enjoyed their meals, pointing to the good selection and diversity of the vegan range, as well as the quality of items available in both the restaurant and bar. While some encounters with specific dishes like rib-eye steak, fish and chips and chicken tikka masala were less favorable, the general consensus leaned towards satisfying dining experiences in a pleasant setting.
In summary, while there are areas for improvement, the overall dining experience at the Mercure Swansea Hotel is marked by high quality food and pleasant dining spaces, though diners should be prepared for limited choices and potential waits.
Visitors to the Mercure Swansea Hotel consistently highlight the spaciousness and cleanliness of the rooms. With functional amenities and large, comfortable beds, the rooms offer everything needed for a comfortable stay. Guests appreciate the well-appointed facilities and generally find the rooms to be cozy and tidily maintained.
Several reviewers mention that the rooms are a bit dated and could benefit from refurbishment with some noting tired decor and outdated bathrooms. Issues like squeaky floors, non-functional windows and lack of air conditioning are occasionally pointed out, suggesting that the hotel could use some modernization.
Despite these drawbacks, the overall room size and layout receive positive feedback, often described as great for families or those needing more space. Cleanliness remains a strong point with many noting that the rooms are spotless and well-prepared upon arrival.
Comfortable pillows, good soundproofing and quiet rooms are frequently mentioned, adding to a relaxing stay. The hotel grounds also add to the pleasant experience with plenty of parking space available.
While the atmosphere and service quality are regarded positively, there are occasional mentions of poor room maintenance and specific issues, such as broken fixtures or lingering smells. Nonetheless, for those seeking spacious, clean accommodations at a reasonable price, the Mercure Swansea Hotel proves to be a solid choice.
The Mercure Swansea Hotel is a popular choice for travelers seeking comfortable accommodations. A recurring highlight in guest reviews is the bed quality with numerous guests noting the beds as comfortable and some describing them as very or extremely comfy. Large beds, often referred to as massive or giant, are a point of satisfaction, pairing well with comfy pillows to provide a good night's sleep. Some guests mention that even the trundle and fold-up beds were surprisingly comfortable for short-term stays.
However, experiences with bed firmness vary with a few guests finding the beds a bit hard or overly firm. Despite the general comfort, occasional reports of less satisfactory experiences appear, including mentions of beds being too hard, lumpy or uncomfortable. For families, there's feedback suggesting that twin beds or additional pillows could improve comfort levels. The pillows also receive mixed reviews with some finding them perfect while others note them as firm or thin.
Despite occasional complaints about the bed hardness and room temperature due to the lack of air conditioning, the overall sentiment resonates with the comfort and quality of the bedding at Mercure Swansea Hotel, contributing to restful stays in this well-regarded property.
Mercure Swansea Hotel has generally received positive feedback about its cleanliness. Guests frequently described the hotel and its rooms as clean, very clean and tidy. The housekeeping staff were commended for doing a fantastic job, ensuring that rooms were well-presented and serviced daily. Shared areas, such as the bar and restaurant, were also highlighted for their cleanliness and modern comfort.
However, some inconsistencies were noted. A few reviews mentioned that rooms could be cleaner, pointing out issues like dusty corners, stained carpets and unclean bathrooms. Some guests found the cleanliness of bathrooms particularly disappointing, citing unmaintained showers and necessary deep cleans. There were also occasional reports of areas with thick dust, including reception and paintings and cleaning concerns during a heatwave. Despite these issues, the majority of feedback underscores a clean and comfortable stay with staff often praised for their efficiency in maintaining standards.
The Mercure Swansea Hotel boasts overwhelmingly positive reviews about its staff. Guests consistently describe the staff as friendly, helpful, attentive and professional. The reception team is often highlighted for their efficiency and welcoming demeanor with special mentions for individuals like Chloe and Tom who made specific guests feel exceptionally welcome. Housekeeping and bar staff are also commended for their friendliness and efficiency, making guests' stays comfortable. Service in the dining room is frequently mentioned positively with particular praise for attentive members like Mandy Gallagher, Kelly Westwood and Connor. Despite isolated comments about some staff being unhelpful or under high pressure, the general sentiment is that the staff at Mercure Swansea Hotel play a significant role in creating a pleasant and enjoyable experience for guests.
Mercure Swansea Hotel offers free WiFi to its guests, which is a great perk. Many guests found the WiFi to be both fast and easy to connect to with some having no issues at all during their stay. However, experiences with the WiFi seem to vary significantly. Several guests reported that the WiFi could be unreliable, patchy or slow at times, which may detract from the convenience, especially for business travelers. Some also noted occasional drops in connection and weak signals in their rooms. Despite these inconsistencies, the hotel provides an entirely open WiFi system, which can be a practical feature for many visitors.
The Mercure Swansea Hotel boasts a well-maintained pool area that many guests find delightful, particularly for families. The pool is described as lovely, warm and clean, providing a great place for children to enjoy and for families to relax. On occasion, guests have found the pool quiet, which can offer a more serene experience. The pool facilities are often seen as a pleasant surprise and a nice extra perk to the hotel's offerings.
However, some reviews pointed out that the pool is on the smaller side and during certain periods, it was closed, primarily due to COVID-19 restrictions. When operational, the pool has received praise for being a wonderful and enjoyable facility, though there is a consensus that a larger pool might enhance the overall experience. Despite these occasional closures, the pool stands out as a fun and appreciated feature, particularly favored by families with children.
Mercure Swansea Hotel emerges as a strong choice for families seeking a comfortable and engaging stay in Swansea. The hotel has garnered praise for its family-friendly environment, offering a variety of amenities tailored to both parents and children.
Families found the pool to be particularly enjoyable with children expressing great enthusiasm for the facility. The pool area is noted as a highlight, providing a wonderful space for kids to play and relax. The hotel also features spacious and well-maintained family rooms, ensuring that guests have plenty of room to spread out and feel at home. Additionally, the rooms are clean, comfortable and come equipped with large picture windows.
The staff at Mercure Swansea Hotel receive high marks for their friendliness and helpfulness, contributing to a welcoming atmosphere. The breakfast service is another standout aspect with guests appreciating the excellent selection and quality of the offerings.
While the hotel is dog-friendly, making it a convenient option for pet owners, some reviews did note occasional issues such as thin duvets and family rooms not being ready upon arrival. However, these concerns do not overshadow the generally positive experiences reported by visiting families.
Located ideally for exploring both Swansea and the Brecon Beacons National Park, the hotel also provides free on-site parking, adding to its convenience. Families also enjoyed the on-site restaurant, where children could play in the adjacent garden, further enhancing their stay.
Overall, Mercure Swansea Hotel stands out as a great place to stay for families, offering a blend of comfort, practical amenities and attentive service.
The Mercure Swansea Hotel is conveniently situated near a well-maintained golf course, providing an excellent option for guests interested in golf. The golf course, located on the next block, is noted for its well-kept greens and overall good maintenance. The nearby golf club also offers impressive facilities, adding to the appeal for golf enthusiasts. Visitors have praised the hotel's nice location and the quality of the rooms, making it a favorable choice for a golfing getaway.
The Mercure Swansea Hotel presents itself with a four-star rating, yet it often does not meet the expectations associated with this classification. While there are mentions of good provisions and some well-upgraded facilities, many guests feel that the hotel falls short, appearing more akin to a two or three-star establishment. Dated facilities, absence of air conditioning, lack of complimentary amenities such as water or a fridge in the rooms and other missing elements contribute to this perception.
The hotel maintains a fairly modern look but appears tired and in need of updates. Guests have expressed disappointment with the value for money, citing that it feels more like a budget hotel rather than living up to its four-star label. Issues with services such as breakfast being short-staffed have also been noted.
Overall, while the Mercure Swansea Hotel offers basic accommodations, many guests feel it does not align with the premium expectations of a four-star hotel, suggesting that it requires significant improvements in both services and facilities to justifiably claim its current rating.
Mercure Swansea Hotel presents itself as a reliable choice for business travelers. Its good location offers convenience, especially for those needing proximity to work areas nearby. The hotel provides effective business facilities, including well-maintained and comfortable business rooms, which many guests have found peaceful and functional for their needs.
The setting is quiet, making it ideal for both business stays and as a base for travels around the Gower area. Guests appreciated the pleasant lobby and generally effective facilities dedicated to corporate use. However, some noted that the rooms, although comfortable, could be small for extensive business use and would benefit from additional wardrobe space.
While the restaurant is well-regarded for business dining, the hotel does not include breakfast in the booking, which some guests might need to account for. Despite occasionally being short-staffed, the hotel maintains its effectiveness as a business operations hub with dedicated meeting rooms contributing to its robust service offering. Overall, Mercure Swansea Hotel stands out for corporate travelers seeking a quiet and functional space during their business trips.
Mercure Swansea Hotel offers ample accessibility features, catering well to guests with disabilities. The hotel provides plenty of free parking, including disabled bays conveniently located by the entry. The premises are mostly flat, which, combined with wheelchair accessibility and spacious rooms, ensures ease of movement. The adapted rooms are particularly commendable, boasting pristine walk-in showers and highly accessible bathrooms.
Additionally, the hotel welcomes service dogs, enhancing its accessibility credentials. Facilities within the hotel are clearly labeled, making navigation straightforward for all guests. The car park, located near a big Tesco, further adds to the convenience, while the location next to a lake offers a pleasant environment.
For wheelchair users, the hotel is highly accommodating with reports highlighting the ease of access from the M4 and the availability of double-sized, easily accessible rooms. The pool area and other facilities are also designed to be accessible. However, there is a notable absence of lifts, which can pose a challenge, particularly for guests with lots of luggage or those needing to access the first floor. Despite these minor drawbacks, the overall feedback regarding accessibility at Mercure Swansea Hotel is positive, making it a viable option for travelers with disabilities.
The indoor pool at Mercure Swansea Hotel garners a lot of attention from guests. Many describe it as a pleasant and well-maintained amenity that adds a lot of value to their stay. The pool area, often noted as clean and enjoyable, is particularly appreciated by families with children, who find it to be a fun and warm spot for relaxation. Though some have experienced closures—especially during the Covid-19 pandemic—when operational, the pool is described as lovely and of a good size, making it an enjoyable feature for visitors. However, a few guests have pointed out that the pool area appears smaller than in photos and is not deep enough for actual swimming. Despite some periods of unavailability, the general consensus highlights the indoor pool as a unique and valuable facility of the hotel.
Mercure Swansea Hotel is highly appreciated for its dog-friendly amenities and welcoming atmosphere for pets, making it an ideal choice for travelers who don't leave their furry friends behind. Guests praised the hotel's truly dog-friendly environment, noting that it was lovely to see dogs around the premises. The staff received high marks for being helpful and accommodating, particularly with the pets, enhancing the overall experience.
The hotel permits dogs in the rooms and specific eating areas and there's a dedicated bar and restaurant that cater to guests with dogs. Additionally, the hotel provides good exercise areas for dogs, ensuring they get the necessary physical activity. Guests also enjoyed the large rooms with fully opening windows, which contribute to a comfortable stay for both humans and dogs alike.
However, there were some concerns about cleanliness with mentions of dog hair on sofas and floors, which could be problematic for those with allergies. Although the overall service and facilities are beneficial for dog owners, there were suggestions that options for dining with dogs could be improved and some facilities might not be fully accessible when traveling with a pet. Despite these minor drawbacks, many guests found the Mercure Swansea Hotel a lovely place to stay, appreciating the effort made to welcome their canine companions.
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Location
Guests frequently highlight the free on-site parking and the hotel's strategic location, which makes it easy to venture into town or enjoy leisurely walks in the nearby park and around the lake. The setting is often described as peaceful and quiet, making it a pleasant retreat away from the city’s hustle and bustle. The hotel is also well-situated for visiting Swansea FC and the stadium, making it a popular choice for sports enthusiasts.
Despite being situated in an industrial park or business area, most reviews underscore the advantage of having essential amenities and food courts close by. The hotel’s location is particularly favored for providing a quiet environment while still being within easy reach of central attractions by car.
Overall, the hotel's location garners positive reviews for offering a blend of convenience, tranquility and accessibility, making it an attractive base for both business and leisure travelers looking to explore Swansea and its surrounding areas.
Breakfast
However, not all reviews are glowing. A few guests found their breakfast unappetizing or overpriced. Specific criticisms include rubbery fried eggs, inedible sausages and a lack of options such as marmalade or gluten-free items. Some guests noted that certain items were not replenished quickly enough and there were occasional issues with the coffee.
Despite these drawbacks, the general consensus leans towards a satisfying breakfast experience with many guests appreciating the hearty, well-presented buffet that caters well to both adults and children.
Dinner
However, there were consistent mentions of limited menu choices and high prices, which some found to be slightly over-priced or excessively expensive for the quality offered. Service speed was a recurrent concern with several guests noting long wait times and occasional running out of food. This was sometimes coupled with a lack of enthusiasm from some staff members, though others were praised for their excellence and friendliness.
Despite these drawbacks, many guests enjoyed their meals, pointing to the good selection and diversity of the vegan range, as well as the quality of items available in both the restaurant and bar. While some encounters with specific dishes like rib-eye steak, fish and chips and chicken tikka masala were less favorable, the general consensus leaned towards satisfying dining experiences in a pleasant setting.
In summary, while there are areas for improvement, the overall dining experience at the Mercure Swansea Hotel is marked by high quality food and pleasant dining spaces, though diners should be prepared for limited choices and potential waits.
Rooms
Several reviewers mention that the rooms are a bit dated and could benefit from refurbishment with some noting tired decor and outdated bathrooms. Issues like squeaky floors, non-functional windows and lack of air conditioning are occasionally pointed out, suggesting that the hotel could use some modernization.
Despite these drawbacks, the overall room size and layout receive positive feedback, often described as great for families or those needing more space. Cleanliness remains a strong point with many noting that the rooms are spotless and well-prepared upon arrival.
Comfortable pillows, good soundproofing and quiet rooms are frequently mentioned, adding to a relaxing stay. The hotel grounds also add to the pleasant experience with plenty of parking space available.
While the atmosphere and service quality are regarded positively, there are occasional mentions of poor room maintenance and specific issues, such as broken fixtures or lingering smells. Nonetheless, for those seeking spacious, clean accommodations at a reasonable price, the Mercure Swansea Hotel proves to be a solid choice.
Beds
However, experiences with bed firmness vary with a few guests finding the beds a bit hard or overly firm. Despite the general comfort, occasional reports of less satisfactory experiences appear, including mentions of beds being too hard, lumpy or uncomfortable. For families, there's feedback suggesting that twin beds or additional pillows could improve comfort levels. The pillows also receive mixed reviews with some finding them perfect while others note them as firm or thin.
Despite occasional complaints about the bed hardness and room temperature due to the lack of air conditioning, the overall sentiment resonates with the comfort and quality of the bedding at Mercure Swansea Hotel, contributing to restful stays in this well-regarded property.
Cleanliness
However, some inconsistencies were noted. A few reviews mentioned that rooms could be cleaner, pointing out issues like dusty corners, stained carpets and unclean bathrooms. Some guests found the cleanliness of bathrooms particularly disappointing, citing unmaintained showers and necessary deep cleans. There were also occasional reports of areas with thick dust, including reception and paintings and cleaning concerns during a heatwave. Despite these issues, the majority of feedback underscores a clean and comfortable stay with staff often praised for their efficiency in maintaining standards.
Staff
Wi-Fi
Pool
However, some reviews pointed out that the pool is on the smaller side and during certain periods, it was closed, primarily due to COVID-19 restrictions. When operational, the pool has received praise for being a wonderful and enjoyable facility, though there is a consensus that a larger pool might enhance the overall experience. Despite these occasional closures, the pool stands out as a fun and appreciated feature, particularly favored by families with children.
Family
Families found the pool to be particularly enjoyable with children expressing great enthusiasm for the facility. The pool area is noted as a highlight, providing a wonderful space for kids to play and relax. The hotel also features spacious and well-maintained family rooms, ensuring that guests have plenty of room to spread out and feel at home. Additionally, the rooms are clean, comfortable and come equipped with large picture windows.
The staff at Mercure Swansea Hotel receive high marks for their friendliness and helpfulness, contributing to a welcoming atmosphere. The breakfast service is another standout aspect with guests appreciating the excellent selection and quality of the offerings.
While the hotel is dog-friendly, making it a convenient option for pet owners, some reviews did note occasional issues such as thin duvets and family rooms not being ready upon arrival. However, these concerns do not overshadow the generally positive experiences reported by visiting families.
Located ideally for exploring both Swansea and the Brecon Beacons National Park, the hotel also provides free on-site parking, adding to its convenience. Families also enjoyed the on-site restaurant, where children could play in the adjacent garden, further enhancing their stay.
Overall, Mercure Swansea Hotel stands out as a great place to stay for families, offering a blend of comfort, practical amenities and attentive service.
Golf
4 Star
The hotel maintains a fairly modern look but appears tired and in need of updates. Guests have expressed disappointment with the value for money, citing that it feels more like a budget hotel rather than living up to its four-star label. Issues with services such as breakfast being short-staffed have also been noted.
Overall, while the Mercure Swansea Hotel offers basic accommodations, many guests feel it does not align with the premium expectations of a four-star hotel, suggesting that it requires significant improvements in both services and facilities to justifiably claim its current rating.
Business
The setting is quiet, making it ideal for both business stays and as a base for travels around the Gower area. Guests appreciated the pleasant lobby and generally effective facilities dedicated to corporate use. However, some noted that the rooms, although comfortable, could be small for extensive business use and would benefit from additional wardrobe space.
While the restaurant is well-regarded for business dining, the hotel does not include breakfast in the booking, which some guests might need to account for. Despite occasionally being short-staffed, the hotel maintains its effectiveness as a business operations hub with dedicated meeting rooms contributing to its robust service offering. Overall, Mercure Swansea Hotel stands out for corporate travelers seeking a quiet and functional space during their business trips.
Accessible
Additionally, the hotel welcomes service dogs, enhancing its accessibility credentials. Facilities within the hotel are clearly labeled, making navigation straightforward for all guests. The car park, located near a big Tesco, further adds to the convenience, while the location next to a lake offers a pleasant environment.
For wheelchair users, the hotel is highly accommodating with reports highlighting the ease of access from the M4 and the availability of double-sized, easily accessible rooms. The pool area and other facilities are also designed to be accessible. However, there is a notable absence of lifts, which can pose a challenge, particularly for guests with lots of luggage or those needing to access the first floor. Despite these minor drawbacks, the overall feedback regarding accessibility at Mercure Swansea Hotel is positive, making it a viable option for travelers with disabilities.
Indoor Pool
Dog Friendly
The hotel permits dogs in the rooms and specific eating areas and there's a dedicated bar and restaurant that cater to guests with dogs. Additionally, the hotel provides good exercise areas for dogs, ensuring they get the necessary physical activity. Guests also enjoyed the large rooms with fully opening windows, which contribute to a comfortable stay for both humans and dogs alike.
However, there were some concerns about cleanliness with mentions of dog hair on sofas and floors, which could be problematic for those with allergies. Although the overall service and facilities are beneficial for dog owners, there were suggestions that options for dining with dogs could be improved and some facilities might not be fully accessible when traveling with a pet. Despite these minor drawbacks, many guests found the Mercure Swansea Hotel a lovely place to stay, appreciating the effort made to welcome their canine companions.
Yes, Mercure Swansea Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Mercure Swansea Hotel.
Yes, Mercure Swansea Hotel welcomes dogs.
No, parking facilities aren't available at Mercure Swansea Hotel.
No, Mercure Swansea Hotel doesn't have a gym.
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