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Summary of reviewsMorgans Hotel, located in the heart of Swansea, receives glowing reviews for its prime location, making it a perfect choice for both leisure and business travelers. Guests appreciate the hotel's proximity to various bars, restaurants, cultural spots like museums and the Dylan Thomas Center and the marina. The beach and the Gower coast are also within walking distance, adding to the convenience. The historic building and on-site parking further enhance the appeal, making it a well-situated and elegant option in Swansea.
Guests are largely pleased with the breakfast offerings at Morgans Hotel. The breakfast is often described as delicious and varied, featuring a combination of hearty Welsh breakfasts and continental selections. Freshly cooked meals, high-quality ingredients and excellent service by attentive staff contribute to a satisfying morning experience. Although there are occasional complaints about cold food, slow service and inconsistent replenishment, the overall sentiment remains positive.
The dinner experience at Morgans Hotel receives mixed but generally favorable reviews. Guests highlight the outstanding food quality, especially the superb dinners and delicious vegetarian options. The restaurant's ability to cater to dietary requirements and the good value of the meals are also appreciated. However, some guests find the food quality inconsistent and the portion sizes inadequate for the price. The limited availability of dining options, particularly during weekends due to private events, is another point of concern for some.
The rooms at Morgans Hotel are widely praised for their spaciousness, comfort and stylish décor. Guests appreciate the large, clean rooms equipped with modern amenities, luxurious toiletries and comfortable beds. The tasteful blend of historic charm and contemporary touches, along with features like complimentary drinks and sweet treats in the suites, adds to the overall appeal. Though some reviews mention issues like inconsistent room temperatures and occasional noise, most guests express a positive experience, highlighting the room quality and attentive service.
Cleanliness is another area where Morgans Hotel excels with many guests describing the hotel as very clean, spotlessly clean and well-maintained. The rooms and communal areas are kept in excellent condition and the high standards of hygiene contribute to the overall pleasant atmosphere. Minor oversights are rare and the friendly and helpful staff enhance the enjoyable stay.
The staff at Morgans Hotel receive high marks for their friendliness, helpfulness and professionalism. Guests frequently commend the reception team and mention individuals who went above and beyond to ensure a pleasant stay. The exceptional customer service across various roles, including the restaurant and bar areas, plays a significant role in creating a welcoming and comfortable environment.
Free WiFi is available throughout Morgans Hotel, but many guests feel the quality needs improvement. While the accessibility and lack of charges are appreciated, intermittent connectivity and slow speeds are common complaints.
Parking is a notable advantage at Morgans Hotel with guests praising the free, secure and ample on-site parking. The central location and secure facilities, including an EV charging station, make parking convenient and add value to the stay.
Morgans Hotel is also well-regarded for its family-friendly atmosphere, providing comfortable accommodations and amenities for families. The staff's friendliness and the hotel's facilities, such as parking and disabled access, contribute to a pleasant experience for family travelers.
For those interested in Swansea's nightlife, Morgans Hotel's location is ideal. It is close to vibrant bars, restaurants and entertainment venues, yet maintains a relatively quiet environment. The hotel's bar and lounge areas offer a stylish and relaxed ambiance for evening drinks, although noise from surrounding venues can sometimes be intrusive.
Lastly, the beds at Morgans Hotel are frequently praised for their comfort with many guests enjoying restful nights on the clean and luxurious mattresses. While some guests find the beds too soft or the pillows too hard, the general consensus is overwhelmingly positive, making the beds a standout feature of the hotel.
Overall, Morgans Hotel stands out for its excellent location, spacious and stylish rooms, exceptional cleanliness and friendly staff, making it a top choice for visitors to Swansea. Show more
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Categories
Hotel with EV Charging Stations
Boutique-style Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
EV charging stations
Accessible Hotel
4-Star Hotel
Room Types
Classic Double Room - TownhouseSituated opposite the main hotel and set in the splendid Regency Townhouse next to the Dylan Thomas Museum, these rooms are equipped with a plasma TV and a sleek private bathroom.
Each room also has Egyptian cotton bedding and soft, luxurious carpets. Some rooms are air-conditioned.
This room can be set up as either a a double or twin room subject to availability.
Classic Double Room - Main BuildingEquipped with a plasma TV and a sleek private bathroom, each air-conditioned room also has Egyptian cotton bedding.
Superior Double Room - TownhouseSituated opposite the main hotel and set in the splendid Regency Townhouse next to the Dylan Thomas Museum, these rooms are equipped with a plasma TV and a sleek private bathroom.
These luxurious air-conditioned rooms also boast Egyptian cotton bedding and soft, luxurious carpets. whilst some have a four-poster bed and seating area.
This room can be set up as either a a double or twin room subject to availability.
Superior Double Room - Main HotelWith a seating area and luxury private bathroom, these air-conditioned rooms are also equipped with a plasma TV and Egyptian cotton bedding.
This room can be set up as either a a double or twin room subject to availability.
Deluxe Double Room - Main HotelDecorated in rich colours and with sumptuous fabric drapes, these rooms all include a spacious seating area, with some featuring a four-poster bed.
A plasma TV and a large luxury private bathroom are also in place, along with air conditioning and Egyptian cotton bedding.
This room can be set up as either a a double or twin room subject to availability.
Superior King Room - Disability Access - TownhouseFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Suite - Main HotelThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Double Room - Disability Access - Main HotelFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Double Room - TownhouseFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Twin Room - TownhouseFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features a tea and coffee maker, a wardrobe, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Superior Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Morgans Hotel in Swansea receives high praise for its superb location, making it incredibly convenient for both leisure and business travelers. Situated right in the heart of the city, it offers easy access to a plethora of bars, restaurants and entertainment venues. Guests appreciated its proximity to the Swansea Arena, city center and the marina, as well as cultural spots like museums and the Dylan Thomas Center. The hotel is ideally placed for those looking to explore the local area, including the beach and the Gower coast with many attractions within walking distance. The building itself, rich in history and character, adds to the charm. Additionally, the availability of on-site parking and efficient transportation links further enhance the convenience of staying here. In summary, Morgans Hotel stands out as a well-situated, elegant choice for anyone visiting Swansea.
Breakfast
Morgans Hotel offers a breakfast experience that has left many guests pleasantly satisfied, although some aspects have room for improvement. Numerous reviews praise the breakfast as delicious, varied and exceptional with options ranging from a hearty Welsh breakfast to continental selections. Guests have enjoyed freshly cooked meals, lovely presentations and a high standard of quality.
The breakfast buffet is frequently highlighted for its good selection, fresh ingredients and the inclusion of items like Portuguese custard tarts and a full range of cereals and pastries. Special mentions include the excellent service by attentive and helpful staff, contributing to an enjoyable start to the day. The morning meal, whether served buffet-style or cooked to order, generally meets guests' expectations with a great choice of sweet and savory options, including freshly made hot dishes and fresh coffee.
However, a few recurring critiques point to cold food, occasional slow service and inconsistent replenishment of the self-service area. Some guests found the breakfast disappointing due to long waits, wrong orders and basic offerings that did not meet the standards of a high-end hotel. Furthermore, breakfast comes at an extra cost and some felt it was not always worth the price, especially when portion sizes were small or the selection limited.
Overall, while Morgans Hotel's breakfast receives high marks for its quality and variety, addressing minor service issues and ensuring consistently warm and well-stocked food options could enhance the breakfast experience further.
Dinner
Morgans Hotel offers a mixed culinary experience according to guest reviews. The dinner at the hotel has received high praise with many guests finding the food outstanding and the service commendable. Highlights include delicious evening meals, superb dinners and fantastic cocktails. The restaurant has been noted for its ability to cater to various dietary requirements and the vegetarian options are especially tasty. Guests also appreciated the good value of both dinner and breakfast.
However, some guests found the evening meal disappointing and not worth the price. Instances of below-average food quality, such as tough steak and rock-hard sprouts during Christmas lunch, were mentioned. Additionally, the portion sizes for certain dishes were deemed inadequate for the price.
An important point to consider is the availability of dining options at the hotel. Several guests noted that the restaurant and bar were not always accessible, especially for evening meals and at weekends due to closures or private events. This led some guests to seek dining alternatives outside the hotel. The basement setting of the restaurant, while cozy and intimate for some, was described by others as window-less and less appealing.
Overall, while Morgans Hotel can offer a delightful dining experience with excellent food and service, inconsistencies in availability and quality might affect the overall experience for some guests.
Rooms
Morgans Hotel boasts rooms that have left guests with a largely positive impression, highlighting aspects such as spaciousness, comfort and style. Numerous reviews praise the rooms for being large, clean and well-equipped with modern amenities like coffee machines and luxurious toiletries. The décor is often described as beautiful and tasteful, featuring a blend of historic charm and contemporary touches. Unique period features and stylish furnishings contribute to the overall appeal, creating an inviting and cozy atmosphere.
Additionally, the hotel rooms are frequently noted for their generous size and comfortable beds, ensuring a restful stay. The bathrooms also receive significant commendation for their spaciousness and high-quality fittings with some featuring impressive underfloor heating and large showers. Guests appreciate the thoughtful details like complimentary drinks and sweet treats, particularly in special suite upgrades.
However, there are some areas for improvement, such as inconsistent room temperatures and occasional noise from thin walls or external sources. Some reviews mention maintenance and cleanliness issues, illustrating a need for better upkeep in certain areas. Air conditioning was a mixed experience with some rooms too hot or cold and lighting in certain rooms is described as poor.
Despite these minor drawbacks, the overall sentiment is positive with many guests expressing intentions to return, particularly impressed by the room quality and attentive service. The townhouse rooms across the street also receive favorable mentions for their spacious and well-appointed interiors. With its beautiful building and excellent location, Morgans Hotel provides a comfortable and memorable stay for its guests.
Beds
Morgan's Hotel seems to consistently receive high praise for its beds, which are frequently described as comfortable, super comfortable and luxurious. Guests appreciate the large and king-size options that provide ample space for a restful night's sleep. Many reviewers comment on the excellent quality of the mattresses, citing experiences of some of the best and comfiest sleeps they've ever had. The beds are often noted as being clean and the bedding to be of a good standard, contributing to an overall sense of comfort and well-being.
However, there are occasional mentions of the beds being too soft, which appears to be a matter of personal preference. Some guests found the pillows to be extremely hard. Minor complaints include bedside lights being too dim for reading and beds that have a tendency to move. Despite these issues, the general consensus is overwhelmingly positive with many guests highlighting the beds as a standout feature of their stay at the hotel.
Cleanliness
Morgans Hotel has garnered an overwhelming amount of praise for its exceptional cleanliness. Guest reviews often highlight the hotel’s immaculate conditions with phrases such as very clean, spotlessly clean and impeccable cleanliness appearing frequently. The rooms are described as clean, comfortable and stylish with many appreciating the spaciousness and modern decoration. The bathrooms also received commendations for their high standards of cleanliness and comfort.
The hotel’s structure is noted for being beautiful and well-maintained, contributing to a generally pleasing atmosphere throughout the property. Guests emphasize that the rooms and communal areas are kept in excellent condition with the bedding and amenities being especially appreciated. Instances of criticism regarding cleanliness are rare with most guests finding their accommodations to be well-prepared by the housekeeping staff.
Despite occasional reports of minor oversights such as dusty spots or stained towels, the consensus remains that Morgans Hotel maintains a high standard of hygiene, making it a reliable choice for travelers who prioritize cleanliness. The staff add to the positive experience with their friendly and helpful demeanor, enhancing the overall enjoyment of the stay.
Staff
Morgans Hotel garners widespread praise for its exceptional staff, who consistently received accolades for their friendliness, helpfulness and professionalism. The reception team was frequently noted for being particularly accommodating and welcoming with specific mentions of individuals like Freddie and Amy going above and beyond to enhance the guest experience. Not only did staff members exhibit warmth and attentiveness across various roles, but they also displayed remarkable problem-solving skills, resolving issues promptly and efficiently.
Moreover, the hotel prides itself on a high level of customer service, as evidenced by the numerous mentions of positive interactions with staff at check-in, throughout the stay and during check-out. Guests highlighted the fantastic service in the restaurant and bar areas, underscoring the overall commitment to creating a hospitable and comfortable environment.
While the bulk of the feedback celebrated the remarkable attitude and performance of the staff, there were isolated concerns about motivation and attentiveness, which were overshadowed by the overwhelmingly positive sentiments. The consensus among guests is clear: Morgans Hotel staff play an integral role in ensuring a pleasant and memorable stay, making it a go-to choice for many.
Wi-Fi
Morgans Hotel offers free WiFi throughout the property, making it accessible in all rooms. While some guests have praised the availability and ease of connection, many have pointed out that the WiFi quality needs significant improvement. Issues mentioned include intermittent connectivity, slow speeds and weak signals that fail to reach all rooms. Despite the minor disappointments related to the internet experience, the accessibility and lack of charges contribute positively to the overall convenience for guests.
Parking
Morgans Hotel offers a variety of parking options that have generally been praised by guests. The hotel provides free and secure on-site parking, which many have found convenient and a significant bonus during their stay. The parking has been described as ample with plenty of off-road parking spaces available and it is accessible to the hotel's central location, local restaurants, bars and shopping areas.
Guests have appreciated the central and secure parking facilities available right opposite or next to the hotel, making it easy to park and ensuring their vehicles are safe. The fact that parking is included in the stay has been highlighted positively, adding to the overall value. Additionally, the availability of an EV charging station has been noted as a beneficial feature for those driving electric vehicles.
While some reviews mentioned that the parking spaces can get full or feel a bit tight, especially during events, many still found the parking easy to use and efficient. Moreover, the fenced and secure nature of the parking lot provided peace of mind for guests. The combination of complimentary parking and the proximity to the hotel’s entrance was frequently appreciated, enhancing the convenience factor of staying at Morgans Hotel.
Family
Morgans Hotel is well-regarded for its family-friendly atmosphere, making it an excellent choice for family visits. The hotel staff consistently receive praise for their friendliness, helpfulness and welcoming nature, ensuring both parents and children feel special during their stay. The accommodations are noted to be lovely and well-maintained with special amenities like fresh water in the rooms and disabled access available.
The hotel also offers practical family conveniences such as an electric car charging point and parking options directly opposite the main building. Despite some mentions of family options not being specifically detailed, many families appear to be current guests, highlighting its popularity among family travelers. Additionally, reasonable prices at the bar and the hotel's proximity to nightlife provide a balanced setting for both relaxation and entertainment.
Overall, Morgans Hotel caters well to families with children, providing a comfortable and welcoming environment that many have found ideal for various occasions, from casual family trips to special events like graduations and weddings.
Nightlife
Morgans Hotel is well-situated for those looking to explore the vibrant nightlife of Swansea. The hotel enjoys an excellent location, close to an array of bars, restaurants and entertainment venues. Despite being so near to the excitement, it manages to offer a relatively quiet environment away from the immediate noise of the bustling nightlife. Its vicinity to Wind Street, known for its lively atmosphere, makes it ideal for night owls.
Guests have commended the stylish and relaxing bar and lounge areas within the hotel, which provide a pleasant ambiance for evening drinks. The night reception service is efficient and maintains a peaceful setting even late into the night.
However, it’s worth noting that the noise from surrounding venues can sometimes be intrusive with soundproofing being a potential area for improvement. Overall, Morgans Hotel is a great choice for visitors who want to enjoy Swansea's nightlife, while still having a chic and comfortable retreat to return to.
4 Star
Morgans Hotel offers a high standard experience worthy of its four_star rating. Guests frequently highlight the luxury features and accommodations, as well as the excellent hospitality and amenities that make the hotel stand out. Set in a fantastic location near Swansea city centre, it provides an ideal base for local touring.
Visitors appreciate the exceptional service and amenities, noting that the evening meals and overall experience conform to four-star expectations. The hotel impresses with its great food choices and superior service quality.
However, some guests feel the price of the rooms and breakfast is excessive with a few indicating that certain aspects such as room quality and noise levels did not meet the anticipated four_star standards. Despite these concerns, Morgans Hotel is generally praised as a high-end destination that lives up to its stars.
Accessible
Morgans Hotel offers several accessible features, particularly in its bathrooms, which include handrails and slip mats to ensure safety for patrons with disabilities. Rooms designed for disabled access are noted to be very nice and equipped with appropriate facilities. The parking area is accessible before check-in, adding convenience for guests arriving with mobility concerns. However, there are some areas for improvement: the hotel's wooden floors have been reported as slippery, especially for disabled individuals and a recent review mentioned a non-functioning lift. Furthermore, the annexation requires crossing a road, which may pose a challenge for those with mobility issues. Despite these drawbacks, Morgans Hotel makes commendable efforts to provide additional accessibility features and support for guests with disabilities.
Honeymoon
Morgans Hotel receives high praise from guests for its appeal to honeymooners. Many reviews highlight it as an ideal location for a romantic getaway, often describing it as perfect for honeymoon stays. Couples appreciate the romantic suites, which prompt a desire to return. Various reviews explicitly recommend the hotel for honeymoon couples, noting it as a top choice for celebrating special occasions like wedding anniversaries. The hotel stands out as a favored destination for starting a memorable honeymoon experience.
Boutique-Style
Morgans Hotel stands out for its charming and lovely atmosphere, offering guests a delightful boutique experience. The decor throughout the hotel is particularly notable with stylish and beautiful boutique touches that blend old-world charm with modern elements. Each room is individually designed and named, contributing to the hotel's unique and personalized vibe.
Guests appreciate the cozy and intimate feel of this small hotel, which has been beautifully renovated to meet the expectations of a boutique stay. The hotel's vintage style and quirky rooms add to its distinct character, making it a memorable place to stay. While a few reviews mention that the boutique aspect could use some refreshing, the overall sentiment is positive, highlighting the well-presented and lovely decor.
Overall, Morgans Hotel delivers on its promise of a boutique experience, offering an interesting and charming atmosphere that guests find appealing and enjoyable.
Luxury
Morgans Hotel offers an undeniably luxurious experience, as described by guests who have stayed there. The hotel envelops visitors in a luxurious atmosphere, evident in both the overall feel and specific details like the well-designed, tastefully decorated rooms and the modern, clean facilities. The bathrooms are particularly noted for their luxuriousness, adding an extra touch of opulence.
Guests frequently praise the beautiful interiors and top-notch facilities, making it an ideal choice for special occasions. The hotel consistently meets expectations for luxury with some even deeming it "luxury at its best." Despite a couple of comments doubting its 5-star status, the majority of feedback highlights Morgans Hotel as a property that maintains a high standard of luxury, marked by its comfortable and meticulously clean environment. This hotel seems best reserved for those looking to indulge in a top-tier luxurious experience.
Romantic
Morgans Hotel offers a notably romantic ambiance, making it an excellent choice for couples seeking a special getaway. The hotel is particularly recommended for honeymooners and those celebrating wedding anniversaries, providing an intimate touch and a romantic environment. Guests have praised the thoughtful details, such as candles and heart-shaped balloon arrangements, which contribute to a memorable and beautiful experience. Its enchanting atmosphere at night further enhances its appeal as a romantic destination.
No, Morgans Hotel doesn't have any pool.
No, a spa isn't available at Morgans Hotel.
No, Morgans Hotel doesn't allow dogs.
Yes, parking facilities are available at Morgans Hotel.